HANEEN
EMEIR
By: Haneen Emeir
IT Department
*Developing Policies
*What is the problem with
policies?!!!
*Do I need to write a policy in the first
place?
*Why policy?
• to establish consistent treatment
• to guide repeat situations
• to establish standards & regulations
• if employee actions indicate confusion
• to comply with legislation
• guides program design & service delivery
• principles that guide day-to-day actions
• GOVERN A BUSINESS PROCESS
*Policy Types
• Governing/Administrative policies
• Operational policies
* Operational Policy
It is a predetermined course of action established as a guide toward accepted organizational strategies & objectives
They are the guidelines on what needs to be done.
• Translates vision to action
• A functional framework for staff actions
*Procedure
A method by which a policy can be accomplished. It provides the instructions to carry put a policy statement
Procedures are expressed as a series of operational activities or series of steps that should executed. They are written in a directional fashion to achieve a desired objective. It indicates “ the how “policies should be implemented
*GOOD POLICY
• Beneficial to public
• Reflects vision of institution or department.
• Well informed
• Within the organization’s resource capacity
• Easy to interpret
• Adaptive
• Consistent with general policies
*Policy Contents
1. Policy 2. Purpose 3. Scope of applicability4. Responsibilities 5. Definitions & abbreviations 6. Related documents 7. Procedure 8. “Flowchart”9. Reference
* POLICY MAKING PROCESS
*DISCOVER STAGE• defining the problem
• validity of facts
• more than one problem?
• what questions need asking?
• existing information
• research
Results in a key question(s)
*Goal of Discover Stage
Output
Purpose Scope(1)
Goalkey result if the policy issue is addressed
*DEVELOP STAGE• seeing possibilities
• analyzing options
• best practices
• contrary views
• innovative ideas
• mandate & success & effort
• pros & cons, best/worst, rating
Results in a preferred option
PRACTICALITY CHECKLIST
Can you think of other practical considerations to
evaluate policy applicability?
Options Analysis Criteria Y/N
1. Existing Policy Consistency
2. Business Will to Proceed
3. Human Capacity to Implement
*Goal of Develop Stage
Output
Policy Scope (2) References
Goalto generate possibilities & alternatives
for resolving the policy issue
*DELIVER STAGE• plan to implement best option
• sequenced actions
• responsibilities
• timeline
• resources
• expenses
• revenue
Results in a policy action plan
*Goal of Deliver Stage
Output
Procedure(s) Responsibilities Flowchart Documentati
on
Goalto identify actions and resources to implement the policy
recommendation
*Debrief; Follow-up
Goal: continual lifecycle of a policy
• progress
• contingency options
• check-in points
• data & statistics
• observations
• comparisons
• scheduled review
• legislated requirements
*Goal of Debrief Stage
Output
Versions of policy
GoalContinual lifecycle of a policy
*G
*Example: PC Delivery Policy
Confidential business policy