Ours to Share Ian Humphray Workplace Manager Severn Trent 25 October 2012
It doesn’t matter which road you choose if you don’t know where you are going!
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About Severn Trent Water • Over 3 million households. • Humber estuary to
Gloucestershire, from South Yorkshire to Mid-Wales.
• We employ 5,000 people directly and many more through the 900 local suppliers with whom we work.
• Lowest average combined water and sewerage bills in England and Wales.
• For about the same price as a litre of milk, we deliver over 300 litres of water a day to the average house – and then take away and clean the sewage.
• Leaders in renewable energy. On track to generate 30 per cent by 2015.
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Our Workplaces
Drivers for change?
• Poorly performing office portfolio – outdated / failing
• Outdated and costly technology
• Need to reflect our future not our past – modern / flexible
• Retain and attract the right talent
• Opportunity to drive cultural change
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Where we were
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Our workplace vision
A safe, modern, flexible working environment that makes Severn Trent Water a truly great place to work and enables high levels of productivity.
We need you to be a role model
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The journey
• Physical journey from Birmingham to Coventry
• Cultural in terms of environmental changes and technology step changes
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Workplace principles
• Open plan environments
• Team zones - 8:10
• Centralised support services (post, printing, stationary)
• Clear desk and floor policy
• Storage – 1 linear metre per person
• Office etiquette – ‘consideration for others’
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10/28/2012 9:29 PM © Savant Presentation name 11
Typical floor plan
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10/28/2012 9:29 PM © Savant Presentation name 12
Typical floor plan
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Our workspace - Technology
Thin clients
Smart boards
Follow me
printing
Mobile telephony
Smart ID cards
Room booking system
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Our Workplaces
“ …working together, supported by ways of working that encourage a shift of mindset from “Mine to own,” to “Ours to share”…”
Working in a collaborative way
All have access to same facilities, equipment, technology
An environment that encourages collaboration
An ethos of continuous improvement
Enabling the business to deliver with pace
Our Workplaces
• 74% of people now using alternative means of transport.
• Travelling reduction between sites equates to 5 metric tonnes of CO2 per
month (24,000 miles)
• Total energy consumption 2650MWh/year against a norm of
3300MWh/year. • 34% energy reduction from renewable sources.
Our people journey
• Explaining the what and why, delivered through:
− Workshops / team meetings – face to face – dispelling the myths
− Site / local area visits – Coventry tours, travel options
− DVDs – ‘through the key hole’
− Business champions
− Pilots – furniture, IT, team zones
− On line induction – Passport to ID card
− Pre move building induction – visits to the building ‘ touch and feel’
− Day 1 experience
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People productive within 30 minutes of landing
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One Team
Finance, Workplace, IS, Property/FM, HR, Legal/GC, Procurement, 3rd party providers
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Post occupation
• People like the working environment • One team approach with FM provider (inductions, clear desk policy,
workplace managers etc) • Nearly everything works as designed • Ability to absorb growth on existing team allocations
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What’s gone well?
Post occupation
• Agility within the building – BYOD, tablets etc... • Utilisation of space by teams (eg. Mon-Weds busy) • Room booking system • Behaviours by a small minority
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Areas for improvement
Continue to drive for efficient and effective workplaces
Cos
t per
wor
ksta
tion
• c. £3.6k excluding insurance and IT C
ost p
er F
loor
• 250
Workstations = £900k p.a.
Cos
t for
STC
• 1400
workstations = £5m p.a.
If you had to pay for your space, would you do anything differently?
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It doesn’t matter which road you choose if you don’t know where you are going!
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Questions ?
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