Download pptx - Workforce in Motion: Recruiting, Retaining and Engaging Millennials - the New Face of the Retail Workforce

Workforce in MotionRecruiting, Retaining and Engaging the New Face of the Retail Workforce

#MillennialWFM

Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL

#MillennialWFM

HOST & MODERATOR

Alicia FiorlettaAssociate Editor

John WestDirector of Retail Consulting

Dave BrunoDirector of Product Marketing


1 2 3 4 5 6The New Face

of RetailRecommended

ResponseWFM Status

ReportTechnology’s

Emerging RoleThe Road

AheadClosing and

Q&A


The New

RetailFaceof


80MAmericans born between

1981 and 2000-comScore

There are an estimated


76M 51M 80M

The Largest Generation


Would You Know a Millennial ifYou Saw One?


They’d rather talk to Siri than anyone else on the phone.


They know how to write code, but not cursive.


They’ve only seen commercials in fast forward mode.


They think swinginga Wii Remote isphysical exercise.


--Gen Y in the Workplace, Millennial Branding and Payscale

5XAlready, Millennials are

as likely

as any other generation to hold retail merchandising and sales jobs


1/2By 2020of all retail workers will be Millennials

--Gen Y in the Workplace, Millennial Branding and Payscale


Audience Polling Question #1

What percentage of your workforce would you estimate are Millennials?

A. Less than 25%

B. 25% - 50%

C. Greater than 50%


Separating Myths from Millennials


Stereotype:In it for the Short Term


Millennials are as committed to their work as non-Millennials

--NextGen: A Global Generational Study, PwC


Stereotype:High Expectations



Millennials do not expect employers to meet all their needs


Recognition isRequired

Stereotype:


Desire for coaching stems from Millennials’ call for

meaning,mentorship and meritocracy--No Collar Workers, MTV Research


Stereotype:A Premium on Balance


Stereotype:A Premium on Balance


Millennials are thefirst generation to truly

grow up with technology


DISCONNECTRetail’s Big


A Typical Nightoff the clock

Plans via Movie via Restaurant via Photos via


A Typical Day

Check Schedules via

Request Time Off via

Punch In and Out via

Plan the Workday via

on the clock

1/2of Millennials indicate that managers

do not always understand the way they use technology at work

Almost…




Would you describe the Millennials in your workforce as good multi-taskers?

A. Yes

B. No


How

RetailersRESPONDShould ?


Mobility


Self-ServiceScheduling


ScheduleModeling


Workforce Management

HealthCHECK


IndustrySurveys2

220>RESPONSES

November 2012-January 2013

Hardlines | Softlines | Grocery | Hospitality


use manual systems, homegrown systems or spreadsheets to manage workforce

scheduling and optimization

44%


have automated scheduling systems that manage labor across the entire enterprise16%

Only…

Series1

Store Only

No Automation

DC Only

26%

34%

16%


Serious Scheduling Shortcomings…

Series1

Limited modeling for seasonality, promotions, new marketing 32%

Unplanned/unbudgetedlabor costs

Inability to jointly schedule traffic-based and task-based labor

Balancing site-level workloads and budgets

31%

29%

26%

of retailers surveyed are either “completely” or “highly” satisfied with their existing workforce scheduling

and optimization capabilities

45%Only…


Mobile is on the MoveThe Good News?

64%intend to spend more money on

mobile workforce technology than they spent in 2012

18%intend to spend significantly more

and…


Weighing Mobile’s Impact

4.16 Customer Service

3.73 Task Management

3.56 Endless Aisle Selling

3.16 Self-Service Scheduling

Functions Mobility Can Impact?


Calculating Mobile’s ROI

Mobile Apps w/Highest ROI Potential?

69%Mobilizing paper processes, improving the timeliness of communications

61%Mobilizing task assignment andexecution, compliance, visibility

55%Providing “endless aisle” capabilitiesto sales associates


WFMTechnology

The Emerging Role of

And Millennial Workers


1. An Integrated Approach

Time & AttendanceDemand ForecastingScheduling Optimization


2. Schedule to Demand Patterns


3. Incorporate Employee Preferences


4. Mobilize Task Management


5. Mobilize Everything



What are your plans for workforce mobility investments in the next 12-18 months

A. Less than previous

B. The same as previous

C. More than previous


AHEADThe Road


Empowered Associates Ahead

58%Will use smartphones to complete tasks

52%Will use tablets for clienteling

36%Will use smartphonesfor fulfillment

Associate Capabilities by Year End?


More Mobile Managers

62%Smartphones to complete/assign tasks

46%Smartphones to viewand adjust schedules

44%Smartphones to viewKPIs in real time

Manager Capabilities by Year End?


WFM Upgrades Pending…

40%plan to implement/upgrade

workforce technology


The Next24 Months?


Strategic WFM Consultants & Implementation Experts

• 160 +Consultants focused on Workforce Management• 60+ Retail Clients• Impacting 5M+ Employees in 115,000 Stores

Operational Excellence

Consistent Customer Experience

Significant Return on Investment


Customers35 Countries250

1.2M Employees100,000 locations

TASK MANAGEMENT

SCHEDULING TIME & ATTENDANCE

LABOR STANDARDS

LABORMANAGEMENT

Industry-leading Retail WFM capabilities

Thank YouQuestions?