Harrold Whitehead @wh_harry • June 8

My monthly cell phone bill @ZeeBayTelco?

I pay $169/month. I make 4 calls, and send

700 texts saying, "Sorry, be there in 5 mins!"

George Walters @SlySempreFi • June 5Here's what I think of @ZeeBayTelco: Ridiculously overpriced cell phone service and all data services.Buyer beware!

Ellen Mahler @OnlySkye4Me • June 5

@ZeeBayTelco Why would you offer a

promotion over the phone and not

honor it on the bill! Great product,

question your customer service!!!

Miss Marshall @oldmissmarshall • June 5

@ZeeBayTelco I love it. Data speeds are great and

no dropped calls!

A 3% reduction in churncan save millions in lost revenue.

Learn more about IBM & Twitter atibm.co/ibmandtwitter

Get only 1-2 bars from home, but 4-5 bars just one block away. 7 years of dropped calls & disconnected apps. @ZeeBayTelco does NOTHING!

Tim Thompson @SamStout41 • June 5

BillingTelcoChurnModel

With IBM & Twitter,telcos reduce customer churn

Customer

Service

Price

Competitors’

Offerings

Moving

Performance

Offerings

Sentiment