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Page 1: Who

Who

Shareholders Customers

Employees Community

Figure 7.1

Page 2: Who

What

Shareholders Customers

Employees Community

Figure 7.2

Page 3: Who

SynthesisLeadership

Communication

How

Figure 7.4

Page 4: Who

Shareholders Customers

Employees Community

Figure 7.7

Leadership Synthesis

Communication

Who

What

How

Page 5: Who

Objectives

Strategies

Policies

Standards

Procedures

Job Specification

Job Description

Performance Management

Figure 7.3

Page 6: Who

Communication Model

Figure 7.5

Page 7: Who

Directional Flows of Communication through the Organization Chart

Figure 7.6

Page 8: Who

Standards

Procedures

Objectives

Strategies

Policies

Human Resource Document Sources

Figure 5.1

Strategic Plan Document

Managers Manual

Policy Manual

Standard Operating Procedures