Bill Colbeck
North Livonia
People and Businesses around the world depend on Computer Troubleshooters. We’re the “computer experts” . . . the people to call when your computer breaks down, when your machine or software needs to be upgraded, when viruses attack and even when you’re about to throw your computer out the window. Call Computer Troubleshooters for the service and peace of mind you deserve!
Computer Troubleshooters all over the World
Awards Awards
Services Catalogue
1. Hardware Setup, Support, Troubleshooting and Repair 2. Hardware Upgrades 3. Wired and Wireless Network Setup and Maintenance 4. Backup 5. Virus Protection and Internet Security6. ADSL7. Software Installation and Support 8. Software Troubleshooting 9. VPN10. Training 11. VOIP 12. Regular Cleaning and Maintenance 13. Independent Advice and IT Consulting 14. Web hosting And design 15. Tune-up
16. Remote Administration
Physical Security of Your ComputerPhysical Security of Your Computer Backups ~ Preserving Your Backups ~ Preserving Your
InformationInformation Viruses and EmailViruses and Email Safety on the InternetSafety on the Internet Other Security IssuesOther Security Issues Any Questions ?Any Questions ?
Computer Security
Computer Security
For 100% of Businesses and 70% of Private People, the Information in the the Information in the Computer is more Valuable than the Computer is more Valuable than the Computer itself!Computer itself!
BACKUP > Regularly copy all your important data onto floppy discs, Zip discs, CDs, tapes, the Internet or another computer
RECOVERY > Getting lost information back onto your Computer
Have multiple Backup Sets (Monday, Wednesday Friday, etc)
** TEST that your Recovery works
Backups ~ Preserving Your Backups ~ Preserving Your InformationInformation
Computer Security
Viruses are getting NastierViruses are getting Nastier
They can wreck your computer, embarrass you (and/or your organization) and can also have a financial impact. Viruses can:
- email your private documents - stop your computer working - store and send what you type - track where you go on the Internet - give access to your computer’s files - infect attached computers
Recent viruses often spoof the From: address in emails
New viruses are being made every hour of every day
Viruses and EmailViruses and Email
Computer Security
1 . INSTALL AN ANTI-VIRUS 1 . INSTALL AN ANTI-VIRUS PROGRAMPROGRAM
2. KEEP IT UP TO DATE 2. KEEP IT UP TO DATE (Downloads from I/Net)(Downloads from I/Net)
3. SCAN YOUR COMPUTER HARD 3. SCAN YOUR COMPUTER HARD DISC AT DISC AT LEAST ONCE A WEEK LEAST ONCE A WEEK
4. ALWAYS RENEW YOUR Anti 4. ALWAYS RENEW YOUR Anti Virus Virus SUBSCRIPTION (1-2 years) SUBSCRIPTION (1-2 years)
Viruses ~ What You Can DoViruses ~ What You Can Do
Computer Security
Other Threats
Computer Security
Spyware / Malware
Computer Security
Spam
Computer Security
Stranger Danger
- Youngsters on the Net (in the lounge room - screen facing out)
- NEVER give out personal details in chat rooms (school, phone numbers, etc)
Inappropriate Material Net Nanny… etc
Financial Transactions
Only deal with well known ‘Bricks & Mortar’ organisations in western countries
Watch out for modem hangups / redials!!
Safety on The InternetSafety on The Internet
Computer Security
Power Surges:Power Surges: - Get a Surge Protector for both 240volt Power and Phone Line / Modem
Businesses:Businesses: Get an Un-interruptible Power Supply (UPS)
Keep Copies of Your BackupsKeep Copies of Your Backups Off-siteOff-site
Broadband:Broadband: Consider keeping a small dial up account as a contingency
Wireless Network SecurityWireless Network Security
Other Computer Security IssuesOther Computer Security Issues
Computer Security
Any Questions?
Computer Security
Bill Colbeck
Computer Troubleshooters – North Livonia
734.751.3862
WWW.CTS-NORTHLIVONIA.COM
Hardware Setup, Support, Troubleshooting and Repair
We will setup any new hardware you may have purchased, and troubleshoot and repair any of your hardware currently not working properly, and provide replacements if necessary.
Hardware Upgrades
Is your PC running slowly? You may need a memory upgrade! We can provide and upgrade your current PC with more memory, new cd-rw drives, bigger faster hard drives, faster video cards, or any other upgrade you need.
Wired and Wireless Network Setup and Maintenance
If you need to network your current PCs at home or at your business, we can provide and install a network so your computers can share and access files from each other. Or if you'd like to share your cable internet connection with other computers, we can provide and install the necessary equipment.
Backup
Many users whether at business or in the home, have important data sitting on their hard drives. In may cases they have not backed up this data in case of a hardware failure. We can help you put a backup process in place that will cover your vital data needs.
Virus Protection and Internet Security
We offer virus removal, protection and Internet security tools for your PC. If you are concerned about your PC's security, we can advise and install the necessary virus protection and security tools to protect you.
Software Installation and Support
If you need help installing or configuring your new software, we can help.
Software Troubleshooting
If your software is not functioning properly, we can help troubleshoot your problems.
VPN
Solution that scales for enterprises of all sizes, helping customers to simplify security deployments by consolidating proven security functions, it’s a secure connectivity for remote sites, such as branch, retail and partner sites. By delivering Check Point firewall, VPN, intrusion prevention, and antivirus technologies with a single solution.
Training
Seminars or workshops conducted for a private client, usually a corporation, specifically for a group of its employees.
Regular Cleaning and Maintenance
Does your computer run slow and sluggish? Not the way it did when you first bought it? We offer regular cleaning and maintenance services, to ensure your PC keeps working the way it should.
IT Consulting
Need advice about upgrading or solutions for your home or small business? We provide advice and consulting to suit your individual needs.
Tune-up
Is your computer running slow? Freezing up? Popup? Displaying error messages? The High-Tech Computer Tune-up may bring your computer back to life!
Remote Administration
With remote access applications technicians are able to solve many help desk issues from another location or their home office. There is a need for on-site support to physically work on some help desk issues; however, help desks are able to be more flexible with their remote support.
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We are Knowledgeable (and our techs are screened and tested)
We are Passionate about technology and solving problems
We Care about our customers and will Stick With Them until the problem is solved – we’ll take away their frustration
We are the World’s Best computer support network–every CT has the support of hundreds of other CT’s around the world
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we are Prompt
we are a company that our
customers could
recommend to others
Communication – Computer
Troubleshooters communicate
what’s going on in the process every step of
the way
we cares about their business
Our Core Value
EthicalCustomer friendly Professional Technology
solved
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See for yourself how we can change your Computing Experience !
Thank You for your interest in Computer Troubleshooters
Computer Security
Bill Colbeck
Computer Troubleshooters – North Livonia
734.751.3862
WWW.CTS-NORTHLIVONIA.COM
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