Underwri(enby: Presentedby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
E-Signatures101:AnIntroduc(ontoDigitalTransforma(onwithElectronicSignatures
PresentedSeptember21,2016
E-Signatures101:AnIntroduc(ontoDigitalTransforma(onwithElectronicSignatures
AnAIIMWebinarPresented
September21,2016
Underwri(enby: Presentedby:
RichardMedinaCo-founderandPrincipalConsultantDoculabs
AphroditeKoukoulasMarke5ngProgramsManagereSignLive™byVASCO
Host:TheresaResekDirectorAIIM
Today’sSpeakers
Underwri(enby: Presentedby:
RichardMedina
Co-founderandPrincipalConsultant
Doculabs
IntroducingourFeaturedSpeaker
Underwri(enby: Presentedby:
Agenda
§ Whatisthedifferencebetweenanelectronicsignatureandadigitalsignature?
§ Howcanyouprovewhoe-signed?§ Whatlegalandcompliancerequirementsdoweneedtoconsider?
§ Whatdosignersneedinordertoe-sign?§ WhatROImetricshaveothersreported?§ Howdowegetstarted?What’sthecost?What’stheeffort?
Underwri(enby: Presentedby:
ElectronicSignatures
What–Exactly–AreDigitalSignatures?
1. ElectronicSignatures§ E-signaturesandvariaRons
2. DigiRzedSignatures§ DigitalrepresentaRonofhandwri(en
signature(e.g.,CCsignatureontablet)3. DigitalSignatures
§ AdvancedElectronicSignatures,OpenDigitalSignatures,OpenSignatures,X.509Signatures
§ Open,interoperablestandardthatconfirmsdocumentintegrity,signeridenRty,andintent
4. DocumentEncrypRon
DigitalSignatures
Underwri(enby: Presentedby:
DigitalSignatureRequirements
1. Open,standards-basedtechnology2. Integratedwithstandarddirectory
systems(AD,others)3. ProducRzedintegraRonwith:§ DesktopapplicaRons§ ECMsystems§ WorkflowandBPMtools§ Devices§ OtherapplicaRons
4. Canaddressbothdocument-centricanddata-centricsignatureapplicaRons DigitalSignatures
ElectronicSignatures
SPWF
SP+3PWFe.g.K2,Nintex
Workflow
BPM
Underwri(enby: Presentedby:
LoanApplica(onProcessingScenario(CurrentState)
7A
pplic
atio
ns A
djud
icai
ton
Mai
l Roo
mApp
licat
ions
Pro
cess
ing
Gro
up
Incoming Application Form and Supporting Documentation
(Fax)
Approved?
Incoming Application Form and Supporting Documentation
(Mail)
Ena
blin
g Te
chno
logy
E-mailFax
SpreadsheetE-mail
Determine Processing Technician Recipient
Review Account
Route to TechnicianManual Sorting
Determine Underwriter
Determine Application Type
UnderwriterReview of Application
Applications Manager Review
Wet Signature
Route to Underwriter
Authorized to
Approve?
Incoming Application Form and Supporting Documentation
(E-mail)
E-mail E-mailFax E-mail
Incoming Application Form and Supporting Documentation
(Fax)
Incoming Application Form and Supporting Documentation
(Mail)
Incoming Application Form and Supporting Documentation
(E-mail)
Incoming Application Form and Supporting Documentation
(Fax)
Incoming Application Form and Supporting Documentation
(Mail)
Incoming Application Form and Supporting Documentation
(E-mail)
Prepare and Deliver
Documents
Yes
No
Yes
Manual Process Step
Unmanaged Electronic Process Step
, (e.g. unmanaged email, fax, etc.)
Managed Electronic Process Step
Legend
Quality Check Document(s) for legibility and sort into applications
Determine Documents to
Review
Verify Documents are
Complete
Underwri(enby: Presentedby:
8
8
Und
erw
ritin
gM
ail R
oom
App
licat
ions
Pro
cess
ing
Gro
up
Incoming Application Form and Supporting Documentation
(Fax)
Approved?
Incoming Application Form and Supporting Documentation
(Mail)
Ena
blin
g Te
chno
logy
CaptureImaging/ECM
Workflow
Determine Processing Technician Recipient
Route to Technician
Scanning and Indexing
UnderwritingReview of Application
Manager Review
ElectronicSignature
Route to Underwriter
Authorized to
Approve?
Incoming Application Form and Supporting Documentation
(E-mail)
Prepare and Deliver
Documents
Workflow automates the internal review-and-approval cycle, reducing the time to approve and enabling escalation if approval steps are not completed in pre-determined time windows. This ensures timely completion and minimizes the potential for late penalties.
Processing technicians can access application form and supporting documents from the repository right from their desktops, saving time spent searching in paper file cabinets.
Underwriters and managers can access supporting customer documents from the repository, saving time over searching through paper file cabinets, email folders, and share drives for corroborating documentation. The ability to find documentation has the potential to reduce the number of applications that have to be pended (and are thus more expensive to process).
Imaging/ECMWorkflow
Imaging/ECMWorkflow
Imaging/ECMWorkflow
Imaging/ECMWorkflow
Workflow automatically determines appropriate Underwriting individual to receive application for approval, based on business rules or other criteria to balance workloads across available resources.
Incoming faxes and their key fields are quality reviewed, indexed via OCR or manual keying, and invoice images are automatically routed to the correct processing technician (based on index data).
Paper documents are scanned, quality reviewed, key fields are indexed via OCR or manual keying, and images are automatically routed to the correct processing technician (based on index data or load-balancing criteria).
All applications are stored in the repository, where they are accessible online to downstream users in the loan application processing flow.
All incoming applications received and processed centrally, which:· Reduces the time required to get
incoming applications into the process from days to hours.
· Saves time for technician or underwriting staff that formerly received applications and had to spend time determining where to route them.
· Institutes a common, controlled process
· Saves on shipping and courier costs, and reduces lag time
Manual Process Step
Unmanaged Electronic Process Step
, (e.g. unmanaged email, fax, etc.)
Managed Electronic Process Step
Legend
Yes
No
Yes
Quality Check Document(s) for legibility and sort into applications
All documents, processes, and actions by underwriters and managers are logged and stored in the repository – and are thus accessible for review, appeals or audits. This reduces the time and cost of discovery and facilitates compliance.
ReviewAccount
Determine Underwriter
Determine Application Type
Determine Documents to
Review
Verify Documents are
Complete
LoanApplica(onProcessingScenario(FutureState)
Underwri(enby: Presentedby:
SimpleDecisionTreeforEvalua(ngOpportuni(es
Start
Buildthedatacapture
capabilityintoanapplication
Configure captureplatform
toprocessscanned formspost-signature
Configure captureplatformtoprocess forms
post-e-sign
Developasanonline form(i.e.
foronlineexperience/data
entry)
Integratee-signcapability
Developasanonline form(i.e.
foronlineexperience/data
entry)
Ise-signatureacceptable?
Canwebuild intoapplication?
Usedonlyfordatacapture (i.e.notsigned)?
High-volumeform?
High-valueform?
Low-value/low-volumeform?
Leaveincurrentstate End End End End
YES
NO
NO
YES
YES
YES
NO
YES
NO
NO
YES
Underwri(enby: Presentedby:
HowtoEvaluateOpportuni(es
1. IstheformacRveorobsolete?2. Doestheformrequireasignature?Canthesignaturebeelectronicormustitbeink?3. IstheformpurelyfordatacollecRon,buthasnosignatureorretenRonrequirements?
CoulditbereplacedbyadatacaptureapplicaRon?4. Aretheylow,medium,orhighvolume(thousands,10ks,or>100Mperyear)?5. Isitpartofahighvaluebusinessprocess(e.g.,isitpartofrevenuegeneraRngprocess)?6. Doesithaveasignificantimpactoncustomerexperience?7. Doesitmeetbrandingstandards?8. Doesitmeetcustomer/userexperiencestandards?9. Istheformpartofalargersetofformsordocuments?Areotherformsorpackages
involvedinearlier/laterstepsintheprocess?10. Willtheformrequiremoreindexinginthebackoffice?Isitdesignedforauto-recogniRon?11. DoesitrequirecontentvalidaRonuponreceipt?12. AretheresimilarformsusedbyotherbusinessgroupswithinyourorganizaRon?13. Isanyformcontentcommon/reusableacrossotherformswithinyourorganizaRon?
Underwri(enby: Presentedby:
WhatShouldYourTeamDo?
1. Beacoreteamofcentralizedresources
2. Haveenterprisescope–crossbusinessareas
3. SecureexecuRvelevelsupport
4. Haveclearfocusonformsusability,consistency,andcurrency
5. BeacRonoriented–responsibleforexecuRonand/orimplementaRon(notjuststandardsandguidelines)
6. TightlyalignwithITforexecuRonsupport
7. MeasureyourresultswithregularreporRng
8. Addressthe“3lenses”ofcommunicaRon:(your)product,compliance,andclientexperience
Compliance
ProductClient
Underwri(enby: Presentedby:
ThankYou!
+1-312-953-9983www.doculabs.com
Underwri(enby: Presentedby:
AphroditeKoukoulas
Marke(ngProgramsManager
eSignLive™byVASCO
IntroducingourSpeaker
Underwri(enby: Presentedby:
AnalystPredic(ons
Forresterpredictse-signaturetransacRonvolumetoexceed700milliontransacRonsin2017ata53%annualgrowthrate
AragonResearchpredictsmarkettoreach$30billionby2020
Underwri(enby: Presentedby:
• Newbusinessprocessing
• ePolicydelivery
• eDisclosuredelivery
• Onlinememberships
• Claimsandappraisals
• Accountmaintenance
• Mortgage
• Disclosures
• Lending
• CreditcardapplicaRons
• Accountopenings
• Depositsandpayments
• Treasurymanagement
• Wealthmanagement
• Internal/OperaRons
Banks,CreditUnions FinancialServices
• AccountOpening
• RRSP
• GICs
• MutualFunds
• Financingandretail
installmentcontracts
• Paymentprocessing&
merchantcontracts
• Internal/Legal
• HR
• Procurement
• InspecRons
• Licensing
• Fieldforceenablement
• Supplychainmanagement
• OperaRons
• AccounRng
• Audits
Government eContrac(ng
• Vendorcontracts
• Contractapprovalprocess
• ContractawardnoRces
• ContractmodificaRons
• NDAs
• Serviceagreements
• Deliveryorderrequests
Healthcare/Pharma
• PurchaseordersfornarcoRcs/
controlledsubstances
• Consentforms
• Clinicaltrials
• Labreports
OtherInsuranceCompanies InsuranceBrokers
• RealestatetransacRons
• Federaltaxreturns
• Lawfirms/clientfiles
• OutsourcedaccounRng
• Safety/complianceformsfor
truckers/transporters
• Newbusiness
• Renewals
• Endorsements
• Accountopeningsand
maintenance
• Internal(accounRng,HR)
E-SignatureAdop(on
Underwri(enby: Presentedby:
WhyE-Signatures?
• Reducedocumenthandling
costs-faxing,scanning,
imaging,courier,manualQA;
storageandretrieval
• Offloadpaperworkfromservice
reps;reducerelianceon
knowledgeworkers
OperaRonalefficiencies&reducecosts
Lowerriskwitherror-freetransacRons
• Completetransac(oninone
session–retailcallcenteror
online
• Clientneverhastoreturn
paperworkduetomissing
signaturesordata
• Reducedrop-offthatoccurs
duetoprocessdelays
Be(ercustomerexperience
• Eliminateerrorsandany
missingdataorsignatures
throughenforcedbusinessrules
• Reducesriskofnon-compliant
documentaRon
• Capturedetailedaudittrails
demonstraRngregulatoryand
compliancerequirements
Underwri(enby: Presentedby:
E-SignatureDefined
Authen(cate
Associate
Intent
A(ributeactofsigningtosigner§ UserID/PIN§ Emailaddress§ Sharedsecret§ SMSPasscode§ OnlineIDService(KBA)§ DigitalCerRficate§ Graphicsignaturecapture§ Voice
• AssociateacRontodocumentandsignaturelocaRon
• Embedverifiablesignaturedataindocumentandsecure
AffirmaRveacRonwithclearpurpose
ApplyatsignaturelocaRonforclearintent(consumers)
• Click-sign
• Typename
• Signature-capture
Underwri(enby: Presentedby:
TerminologyCheatSheet
ElectronicSignatureAlegalconcept.Awaytocaptureaperson’sintenttobelegallyboundbythetermsofanagreementorcontract.
DigitalSignatureAmathemaRcalalgorithm.Acryptographictechnologyusedtomakedatatamper-evident.
Iden(fica(onVerifyingsomeone’sidenRty.Owendonethroughagovernmentissueddocument(e.g.,passport).
Authen(ca(onVerifyingauser’scredenRals(e.g.,usernameandpassword).
Acribu(onProvingthatasignaturewasappliedbyaspecificuser.Moreofaconcerninface-to-facetransacRonswhensharingadevice.
Underwri(enby: Presentedby:
DownstreamProcessing
ArchiveDataCaptureDocGeneraRon
E-SignedRecord
Hand-back
CallCenter
Inoffice
Mobile
Website
Inthefield
WhereE-SignaturesFitIn
Underwri(enby: Presentedby:
TheE-signingWorkflow
• Username/pword• Emailinvite• SMSText• Challenge-Response
• 3rdPartyIDProvider
• DIGIPASS
Authen(cate
• On-screen• On-paper
Present
• Ancillarydocs(e.g.driverslicense)
• Mandatory&OpRonal
DocInser(on
• Click-to-Sign• Click-to-IniRal• SignatureCapture
Sign
• Textbox• Checkbox• Mandatory&OpRonal
DataCapture
• Securedownload
• Emaila(achment
Deliver• Email• LinkfromPortal
Access
Underwri(enby: Presentedby:27
DocumentSecurity1digitalsignaturepersignerAdigitalsignatureandaudittrailarecreatedforeachpersonthatsignsTamper-proofMaintainstheintegrityofthedocument’scontentaseachpersonsignsDetectschangesVisiblyinvalidatesthedocumentandsignaturesifchangesaremadeOne-clickverifica(onAudittrailsarepermanentlyembeddedwithindocuments,enablingquickverificaRonEmbeddedaudittrailDocumentsareportable,noneedtoreturntoservicetoverify
3signers=3digitalsignatures
Underwri(enby: Presentedby:
ReliablyreproduceandproveHOWadocumentwassigned
AllAc(onsClicktosign/iniRal/accept/agree–download,save,etc.
TimeStampLogin/out,howlongspentoneachwebpageanddocument
AllContentAppearanceofallwebpagesanddocumentspresentedtosigners
AuditTrails
1millionlegaldisputesdeflected
Underwri(enby: Presentedby:
Codeonce.Deployanywhere.
PRIVATECLOUD PUBLICCLOUD ON-PREMISES
U.S. Canada U.K. Germany Australia Singapore Japan Brazil
CommonPlakorm CommonIntegra(onFramework
CommonUserExperience
EnterpriseE-SignatureServiceBus
ScalabilityEasilyscaleacrossmulRplelinesofbusiness–bothlocallyandabroadPerformanceMaximizesystemperformancenoma(erwhatdeploymenttypeDataComplianceMeetin-countrydataresidencyrequirementswithglobaldatacentersCostNoupfronthardwareorinfrastructure.Startdevelopinginthecloud,thendeployanywhere.
DeploymentOp(ons
Underwri(enby: Presentedby:
EnterprisePlanIntegratewithcoresystemsandapplicaRons.FullysupportedwebandmobileSDKsandAPI.
ProfessionalPlanStarte-signinginminutesusingourstand-alonewebserviceandmobileapp.NoITsupportrequired.
HowtoGetStartedwithE-Signatures
SIGNUPFORAFREETRIAL OPENAFREESANDBOXACCOUNT
3rdPartyConnectorsDropintoyourfavoritebusinessapplicaRons.Pre-
built. Andmore!
©2016SilanisTechnologyInc.Allrightsreserved.
[email protected]@ESIGNLIVE.COM
Givee-signaturesatry–30-dayfreetrialh(p://bit.ly/1phkJk0DownloadourBeginner’sGuideh(p://bit.ly/2de3Txs
©2016SilanisTechnologyInc.Allrightsreserved.
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Underwri(enby: Presentedby:
AIIMistheCommunityforInforma(onProfessionals
AIIMbelievesthatinforma(onisyourmostimportantasset.Learntheskillstomanageit.
OurmissionistoimproveorganizaRonal
performancebyempoweringacommunityofleaderscommi(edto
informaRon-driveninnovaRon.
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