Virtual Team Virtual Team ProjectProject
Team AmoebaTeam Amoeba
Team CharterTeam Charter
To provide the company with resources and strategies that To provide the company with resources and strategies that will help them to work effectively as a virtual team as they will help them to work effectively as a virtual team as they collaborate to ensure that their respective groups collaborate to ensure that their respective groups maintain overall consistency in their marketing campaign maintain overall consistency in their marketing campaign for their new wireless product. The end product of which for their new wireless product. The end product of which will be to develop a common global marketing strategy for will be to develop a common global marketing strategy for their new product launch.their new product launch.
Team AmoebaTeam Amoeba
Daniel Roberts: Will establish and maintain trust and sensitivity, Identify team Daniel Roberts: Will establish and maintain trust and sensitivity, Identify team roles and leadership; maintaining timelines and schedules. Has established and set roles and leadership; maintaining timelines and schedules. Has established and set up Groove workspace. up Groove workspace.
Jeannette Hickman: Will identify effective tools and processes to support Jeannette Hickman: Will identify effective tools and processes to support brainstorming, decision-making, scheduling and document storing and sharing. brainstorming, decision-making, scheduling and document storing and sharing. Has established PowerPoint Presentation for all team members to contribute Has established PowerPoint Presentation for all team members to contribute through Groove and our team discussion area; will perform final editing of project. through Groove and our team discussion area; will perform final editing of project.
Rachal Parson: Will identify team ground rules and norms for personal interaction Rachal Parson: Will identify team ground rules and norms for personal interaction (for example, how decisions will be made, how conflicts will be resolved, etcetera) (for example, how decisions will be made, how conflicts will be resolved, etcetera) and run effective virtual team meetings.and run effective virtual team meetings.
Takika Mclellan: Will establish norms for using various communication channels Takika Mclellan: Will establish norms for using various communication channels (such as rich/lean; synchronous/asynchronous; one-to-one/one-to-many/many-to-(such as rich/lean; synchronous/asynchronous; one-to-one/one-to-many/many-to-many).many).
Project Team ProcessProject Team Process
Technical and other resources for project completion:Technical and other resources for project completion:
Capella’s Discussion BoardCapella’s Discussion Board
E-mails such as personal or Capella E-mails such as personal or Capella
Conference Calls – Utilize Free Conference Calls tools Conference Calls – Utilize Free Conference Calls tools
Personal phones such as cell phones and home phones Personal phones such as cell phones and home phones
Yahoo Groups Yahoo Groups
Groove Workspace- Areas used are Discussion, Calendar, Files, Groove Workspace- Areas used are Discussion, Calendar, Files, Meetings, and ChatMeetings, and Chat
Table of Contents
Key ChallengesKey Challenges
Establish and maintain trust and cultural sensitivityEstablish and maintain trust and cultural sensitivity
Identify effective tools and processes to support brainstorming, decision-Identify effective tools and processes to support brainstorming, decision-making, scheduling and document storing and sharingmaking, scheduling and document storing and sharing
Establish norms for using various communication channelsEstablish norms for using various communication channels
Run effective virtual team meetingsRun effective virtual team meetings
Identify team roles and leadershipIdentify team roles and leadership
Identify team ground rules and norms for personal interactionIdentify team ground rules and norms for personal interaction
Maintain timelines and schedulesMaintain timelines and schedules
Trust and Cultural SensitivityTrust and Cultural Sensitivity
In virtual teams trust…
• is a Nice to have quality.
• needs to be built immediately.
• is largely influence by 1st interactions.
Need
3 Key Factors of Trust
2. Performance Competency
3. Integrity
4. Concern for the Well-Being of Others
“Trust builds with the recognition of the contribution that everyone makes. If you make a real
contribution people will trust you”
- Hank McKinnell (Lipnack & Stamps, 2000)
Trust and Cultural SensitivityTrust and Cultural Sensitivity
• Cultural differences are not always between people from different countries.
• Realization that other people think, act, and speak differently.
• Respect others and view cultural differences as advantages rather than challenges.
6 Dimensions of Culture
2. Power Distance
3. Uncertainty Avoidance
4. Individualism – Collectivism
1. Masculinity – Femininity
2. Long Term – Short Term
3. Context
Use an Electronic Meeting System for all Use an Electronic Meeting System for all Brainstorming sessions Brainstorming sessions
•Establish and clarify what the mission is and Establish and clarify what the mission is and what the meetings objective is.what the meetings objective is.
•Allow all ideas to come freely without judgment Allow all ideas to come freely without judgment or commentary.or commentary.
•Number and note ideas on a public board with Number and note ideas on a public board with mind mapping or visual storyboarding that is mind mapping or visual storyboarding that is viewable by all members of the team.viewable by all members of the team.
Effective Tools and Processes for Brainstorming
SchedulingScheduling
The team will decide in the beginning stages who will attend which meetings and for The team will decide in the beginning stages who will attend which meetings and for which meetings attendance will be optional.which meetings attendance will be optional.
There will be a group calendar and scheduling system on the team website that will have There will be a group calendar and scheduling system on the team website that will have all scheduled meetings, due dates and participates for all to see and update as needed. all scheduled meetings, due dates and participates for all to see and update as needed. Reminder notifications could also be sent from this calendar.Reminder notifications could also be sent from this calendar.
Guidelines for scheduling of meetings:Guidelines for scheduling of meetings:
Create a preliminary agenda and list of desired outcomes.Create a preliminary agenda and list of desired outcomes.
Attendees will need to know if scheduled meetings are synchronous or Attendees will need to know if scheduled meetings are synchronous or asynchronous, when they need to attend, or time line for expectations such as asynchronous, when they need to attend, or time line for expectations such as reviewing and commenting on a document.reviewing and commenting on a document.
Scheduling of meetings need to take into consideration the difference in time zones.Scheduling of meetings need to take into consideration the difference in time zones.
Attendees need to be sent notification of meetings and RSVP within designated Attendees need to be sent notification of meetings and RSVP within designated time allotment. time allotment.
Document Storing & SharingDocument Storing & Sharing
The team will have a web The team will have a web site that will have folders site that will have folders
for information to be for information to be accessed and shared by accessed and shared by
all team members. There all team members. There will also be information will also be information
posted from previous posted from previous meetings for reference.meetings for reference.
The Role of Running Effective The Role of Running Effective Virtual Team MeetingsVirtual Team Meetings
• Increases Productivity for Senior Increases Productivity for Senior Marketing LeadersMarketing Leaders
• Enhances Work Balance Enhances Work Balance
Parameters of Running Effective Parameters of Running Effective Virtual Team MeetingsVirtual Team Meetings
AgendaAgenda
Start on time Start on time
Prepared and able to share content as necessaryPrepared and able to share content as necessary
Focused on content at hand and interacts with Focused on content at hand and interacts with each othereach other
Leaves with the group satisfied that knowledge Leaves with the group satisfied that knowledge has been transferred, information shared, and has been transferred, information shared, and progress madeprogress made
End on timeEnd on time
Identifying Team RolesIdentifying Team Roles
Formal Formal RolesRoles
InformalInformalRolesRoles
• Used heavily in large organizationsUsed heavily in large organizations
• Titles, job descriptions, and personal Titles, job descriptions, and personal contractscontracts
• Often called positionsOften called positions
• Tend to naturally arise in small groupsTend to naturally arise in small groups
• Often felt more than visibleOften felt more than visible
The importance of roles rise in virtual teamsThe importance of roles rise in virtual teams
The Role of LeadershipThe Role of Leadership
““One leader makes for a good sound One leader makes for a good sound
bite, but it takes more than one to bite, but it takes more than one to
lead a successful organization”lead a successful organization” - Lipnack & Stamps (2000)- Lipnack & Stamps (2000)
““Of course we have headsmen! Of course we have headsmen!
In fact, we are all headmen…Each one In fact, we are all headmen…Each one
of us is headman over himself!”of us is headman over himself!” - Kung Tribe Elder- Kung Tribe Elder (Lipnack & Stamps, 2000)(Lipnack & Stamps, 2000)
The Role of LeadershipThe Role of Leadership
• CoordinatorCoordinator
• DesignerDesigner
• DisseminatorDisseminator
• Tech-net managerTech-net manager
• Socio-net managerSocio-net manager
• Executive ChampionExecutive Champion
• Social LeadersSocial Leaders • Task LeadersTask Leaders
The Role of LeadershipThe Role of Leadership
• CoordinatorCoordinator
• DesignerDesigner
• DisseminatorDisseminator
• Tech-net managerTech-net manager
• Socio-net managerSocio-net manager
• Executive ChampionExecutive Champion
• Social LeadersSocial Leaders • Task LeadersTask Leaders
Ground Rules and Ground Rules and Norms for Norms for
Personal Personal InteractionInteraction
•Establish Team Individual RolesEstablish Team Individual Roles•Know Your RolesKnow Your Roles
•Be Knowledgeable of ResourcesBe Knowledgeable of Resources•Hold Each Other AccountableHold Each Other Accountable
•Build A Culture of TrustBuild A Culture of Trust
Decision Making and Resolving Decision Making and Resolving ConflictsConflicts
The team leader should be conferred with as often as needed for any major decisions, conflicts, or problems…
Some points to consider: How will your team resolve conflict?
Which team member will take charge in case of a team conflict?
Who will make decisions for your team?
Summary of Key Summary of Key RecommendationsRecommendations
ReferencesReferences
RetrievedMay4,2010fromhttp://www.en.wikibooks.org/.../How_Do_You_Manage_Global_Virtual_Teams%3F
Retrieved May 25, 2010 from http://wwwshrmindia.org/global-and-virtual-teaming
Retrieved May 25, 2010 from http://www.wainhouse.com