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VPN - MAC OS X INSTALLATION & CONFIGURATION - QUICK GUIDE

INTRODUCTION

These instructions are intended to provide students, faculty and staff members with instructions for downloading VPN Client (Pulse Secure) to their home and campus laptop or desktop computers. NOTE: Faculty and staff who require additional assistance in configuring VPN for their campus computer should contact their local technical support staff.

DOWNLOAD VPN SOFTWARE

1. Visit the CSUN Software Downloads page: https://www.csun.edu/itr/downloads/index.cgi

2. Log in with your CSUN user ID and password. 3. From the software downloads page, select Pulse Secure Virtual Private Network for Mac OS X 4. Select the Download button. 5. From Downloads, select the ps-pulse file (.dmg) (see below).

6. A Junos Pulse window opens. Select the JunosPulse.pkg icon to begin the installation process.

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7. The Welcome to the Pulse Secure Installer window displays. Select the Continue button.

8. The Standard Install window displays. Select the Change Install Location… button only if you’d

like to install it to a different location. Otherwise, select the Install button to install to the default location for your machine.

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9. Some machines may ask you to verify installation. If this is the case with your machine, enter the

information for your machine and select the Install Software button.

10. The Pulse Secure window opens and says “The Installation was successful.” If this window

doesn't open you can try again or get help from IT and/or your local tech support.

11. Select the Close button.

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RUN THE VPN PULSE SECURE CLIENT

1. Open the Applications window.

2. From the Applications window, select the Junos Pulse icon.

3. An empty Connections window displays. Select the + sign to add a connection.

Note: If you already have a connection established, you will be asked if you’d like to remove it. It

is recommended that you remove it and then establish a new connection using the + sign.

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4. The Policy Secure (UAC) or Connection dropdown displays.

a. Fill in the Name field with a convenient name. Doesn't matter what you choose. In this

example, CSUN is used.

b. Enter vpnconnect.csun.edu as the Server URL.

5. Select the Add button.

6. A Connections window with an entry of CSUN (or whatever name you provided) should display.

7. Select the Connect button.

8. A menu with CSUN at the top displays. Enter your CSUN credentials in the User Name and

Password fields. Your User Name can be your CSUN email address, user ID, or EmplID.

9. Select the Connect button.

10. If successful, a Junos Pulse icon appears at the top of your screen.

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TROUBLESHOOTING

If a Junos Pulse icon doesn't appear, you are probably not connected. One way to check, is to open a

terminal window and verify your address. You should see an entry for a tunnel with an address of

130.166.139.x. Use “ifconfig -a | more” to check. In the example below an IP address of 130.166.139.2 is

present for the “utun0” connection. Any VPN type connection will be designated with “*utun*” in the

name.

Another way to check, is with any of the “What is my IP” tools on the internet or by browsing a site

internal to CSUN. Sites like www.csun.edu are publically available so the information displayed will only

tell you whether you have a network connection and say nothing about the VPN.

NEED HELP?

Contact the IT Help Center by phone (818-677-1400), online at (http://techsupport.csun.edu) or in person

in (Oviatt Library, First Floor, Learning Commons).