Communication with patients: adding a new dimension

28 januari 2014

#healthtech

Michiel de KleinSenior Projectmanager/Consultant GEASpecialtiesCross Media publishing, (Editorial) organization improvement, Process optimization. Author of "Opmaak voor verandering”

Carlo SchippersMaster advanced nursing practice UMCSpecialtiesUpper gastro intestinal cancer

Diversity in channels and reliability of information on cancer treatment

33% of patients is illiterate

40% of cancer patients experience difficulties concentrating

Communication: the current practice

patient

Difficulty reproducing informationLacks reliability of informationInformation transfer requires at least 1,5 hour of specialist

80% of first contact is related to explaining the interventionWants to spend more time on personalized careLimited range of modern communication tools

Spends 50% of time on communication50% of the information is related to reassuranceIs sometimes unable to give the correct informationLimited range of modern communication tools

specialist

nurse

Information needed

Possibility to repeatproper information in the right quantityinformation in required format (text, audio, video)

Ability to compile information packages

Information must be transparent and of a reliable source

Less time consuming (less repetition if possible)

Information must be verifiable

Communication tools at an equal level of sophistication as health treatments

patient

specialist

nurse

Practical example

But the doctor never told me that.....!

30 minutes awareness by medical specialist30 minutes conversation with nurse

20% of information transfer rememberedPerception of safety of the treatment decreases

Information on demand

In the waiting room

At home

At the doctors desk

In bed

When needed; with

your own device

Communication Platform

InBeeld platform

Opname holoboxx or any other device

Persoonlijke pagina

Demo

Questions?