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Webcast:Value Stream Mapping &
Metrics that Matter
Helen Beal
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Winner of the 2016 DevOps Dozen “Most
Innovative DevOps Solution Provider”
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Agenda
How do VSM and DevOps relate?Why VSM?Metrics that REALLY MatterHow to VSM
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VSM & DevOps
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The Emerging DevOps Superpattern
DevOps
ITSM
Agile
Holac
racy
Lean
Theory of Constraints
Safety CultureLearning
Organisation
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The Emerging DevOps Superpattern
DevOps
ITSM
Agile
Holac
racy
Lean
Theory of Constraints
Safety CultureLearning
Organisation
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• Reduce waste• to increase FLOW
• Customer focus• to increase VALUE
LEAN PRINCIPLES
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The Three Ways
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• Chapter 5: Selecting Which Value Stream to Start With
• Chapter 6: Understanding the Work in Our Value Stream, Making it Visible, and Expanding it Across the Organization
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DevO
ps
The DevOps Loop ©Ranger4
Why VSM
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Try answering these questions:
Do you suffer from:• Conflicting priorities?• Interdepartmental
tension?• Infighting within
leadership teams?
Do you have a clear understanding of how:• your organisation’s parts
fit together?• value is delivered to your
customers?
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A Value Stream Map allows you
to SEE the work.
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RealisationIdeaValue Stream
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RealisationIdeaValue Stream
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Transformation: VSM, Coaching and Training
CHALLENGE: Increasing competitive and regulatory pressure demanding immediate, dramatic and
sustained improvement of work streams
Recommendations
• Use Value Stream Mapping with the senior management team to analyse the HSBC bank ringfencing value stream and identify waste
• Remove 7 layers of change approval• Move from waterfall to Agile• Process map test and environment provisioning for further improvements• Use coaching to sustain momentum and increase executive sponsor support
“I attended the DevOps Foundation course hosted by Ranger4 in January 2016. I wanted
to gain a clearer understand of what was meant by DevOps and more importantly what
that could mean for the business I was working within. The course was packed with information and the tutor was energetic and
knowledgeable throughout. The exam towards the end of the course was nothing to
be feared and with Ranger4's guidance I passed first time.The course solidified the foundations of my DevOps knowledge. It
boosted my confidence in speaking on the subject to the point I was able to start to pass
on knowledge to others within my organisation and start to drive transformation
towards a new way of working.”
Ryan Sheldrake,Build and
Environments Manager
Benefits
• Reduction in Value Stream from 354 elapsed days to just 89
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Metrics that REALLY Matter
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CultureAutomationLeanMetricsSharing
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DevOps Metrics
Frequency of Release Time to ReleaseFrequency of Defect Time to Fix a DefectFrequency of Outage MTTR
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“DevOps, in a sense, is about setting up a value delivery factory
– a streamlined, waste-free pipeline through which value can
be delivered to the business with a predictably fast cycle time.”
Mark Schwartz‘The Art of Business Value’
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“DevOps is form without content until we address the question of what goes in to the pipeline and
what happens when product emerges at the other end.”
Mark Schwartz‘The Art of Business Value’
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Ideation
Integration
ValidationOperation
Realisation
DevO
ps
The DevOps Loop ©Ranger4
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Value Stream Mapping MetricsProcess Time Lead Time- Processing time- Touch time- Work time- Task time
- Throughput time- Response time- Turnaround time
‘Value Stream Mapping: How to Visualise Work and Align Leadership for Organisational Transformation’ 2014 (Karen Martin and Mike Osterling)
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%C&A
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Ideation
Integration
ValidationOperation
Realisation
DevO
ps
The DevOps Loop ©Ranger4
How to VSM
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Value Stream
Process
Task Task Task
Process
Value Stream Mapping• Macro org level view• Defines Strategic
direction (WHAT, WHY, KPI)
• Heavy LEADERSHIP involvement
Process Mapping• Micro org level view• Defines steps of a
process (WHAT, HOW, KPI)
• Heavy FRONTLINE involvement
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How many value streams do you have in
your organisation?
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VSM Artifacts
1. Value Stream Charter2. Current Value Stream Map3. Future Value Stream Map4. VSM Transformation Plan
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VSM Artifact 1:Value Stream Charter
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VSM Artifact 2:Current Value Stream Map
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55 people to review and sign off a business case of £1m
364 days lapsed working days (72 working weeks) days and 191 productivity days (38 weeks) to deliver a project with hardware & software
268 internal employees and 20 externals are involved in delivering the project – that’s circa 25% of the whole of the company
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Remember the future
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SchemeResponse Centre
ScrumTeams Go-Live
Ask to do something Do something Done something
LT: 5 daysPT: 5 days
%C&A 80%
LT: 32 daysPT: 2 days
%C&A 95%
LT: 50 daysPT: 50 days%C&A 80%
5 days 50 days 32 days
ORGANISATIONFuture State Value Stream Map
PROJECTOWNER
DATE
Customer
Standard document
and content library
Create scheme
response centre
Create Scrum team
Address testing
Tools
VSM Artifact 3:Future Value Stream Map
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VSM Artifact 4:VSM Transformation Plan
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Ranger4 can facilitate your
VSM or teach & coach you to
VSM.
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Ideation
Integration
ValidationOperation
Realisation
DevO
ps
The DevOps Loop ©Ranger4
Takeaways:• VSM takes huge chunks of waste away• 2x2 days, leaders in a room to decide on a plan• Ranger4 can facilitate• Can be a foundation of DevOps
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