Ulrich Koehler | June 2017
Value Creation through Digital ServicesDigitalization for Higher Profitability and Asset Protection
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Disruption - Mobility
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Disruption – Digitization Mobility
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New York: 7th Avenue 2012 New York: 7th Avenue 2017
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“Heidelberg goes digital” means change through technology.
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Autonomous printing requires data
monitoring, overseeing the production.
Collaboration with
HD performance
advisors supports the
data driven cycle of
improvement.
Transparency of all operational and
business processes support is needed.
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Smart Collaboration - Digital Customer Journey
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…. big data analytics provides basis for Predictive Monitoring, Performance Services.
The Heidelberg Assistant
…. more than 10,000machines and 15,000Prinect modules connected.
…expert know-how at your fingertips to manage availability and performance.
Connectivity Analytics Access
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With the technology available, the print process should be like a car manufacturing process:
• Known output per hour• Known cost• Known quality
All OPTIMIZED and nobody touches the approved process!
Smart Print Shop
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A customer centric (Customer Journey) approach is inherent to a digital service model & here the customer journey starts from the user experience (UX) and not with a new service order
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UX
OperationsCost
InfrastructurePlatform
Risk, Cost
Self Operated
Owned
UX
OperationsCost
InfrastructurePlatform
Product Centric Customer Centric
ExperienceValue
Service Supported
Owned, Shared
*Customer Journey – “representation of customer experiences as it unfolds over timeAcross multiple stages and touch points while consuming a service or product”.
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3,000,000OEE = 33%
T = 35%S = 90%W = 95%
Time Loss
Speed Loss
Waste Loss
Reduce Losses
3,900,000OEE = 40%
T = 43%S = 95%W = 97%
Time Loss
Speed Loss
Waste Loss
33% increase
The Challenge.Unleashing machine capacity.
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Ove
rall
Equ
ipm
ent E
ffec
tive
ness
500 hours x 18,000 iph = 9,000,000*
0%
100%
* Calculation for XL106-6+L press
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Packaging Customer.1959 Production Data Points.
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¹Mak
e R
ead
y T
ime
OEE 10k
60 min¹
45 min¹
33 min¹
24 min¹
15 min¹
10 min¹7 min¹
20.0%
48.3%
26.0%
23.8%25.8%
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Managed Services.Enabled by Heidelberg Cloud.
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Service Package
00’s 10’s90’s
TransactionalService
• Repair
Break Fix
Proactive
• Parts
• MaintenanceInspection
• Remote Service
• Repair
• Parts
Performance Package
Managed
• Repair
• Parts
• MaintenanceInspection
• On Site Evaluation
• Condition Monitoring
• Performance Review
• Expert Support
• Remote Service
• Expert SupportInternet
Cloud
1
2
3
• Predictive Alerts
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Heidelberg Performance Package.Smart Collaboration for digitized production.
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1. Performance ReviewEvaluationAgreement
Predictive Monitoring
Maintenance
Remote Support
Repair & Parts 10. Repair Service Parts
2. On Site Evaluation
3. Condition Monitoring
4. Predictive Evaluation
5. Maintenance Inspection
6. Service Planning
7. Remote Service
8. 24/7 Expert Support
9. Repair Service
Perform
Predict
Maintain
Support
Restore
monthly
12 Months 24 Months
3 Months 15 Months
Performance Services Technical Services
1-10: For information about the provision of the different services, please see Heidelberg Performance Package, Description of Services.*Customer to perform ongoing maintenance in accordance with the maintenance handbook. Heidelberg Maintenance Inspection to be Performed by Heidelberg service technician at 10 and 20 months after signing of Agreement.
10 Months 20 Months
Production Monitoring
3. On Site Workshop
4. Production ReviewProduce
300 300300 300
600 600
300 300
150 150
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Digital Data drives PerformanceResults Rondopak
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37.5 %increase
OEE
$450,000
SavingsPerf
orm
ance
Plu
s
270 hTime Savings
45 MioAnnual
Production
53 Kaizens
VSM
33% increase
Run Speed
Digital
Data
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Time
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Ink Presetting (all units)
Customer Name
Job Ticket
Job Name
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Delivery Air Settings
Delivery Suction Settings
Dryer Settings
Impression Cylinder (all units)
Plate Cylinder Zero (all units)
Color Allocation
Curve Selection
Pre-Inking (all units)
Ink Presetting (all units)
Ink Fountain Sweep (all units)
Vacuum Tape
Infeed Gripper Height
Ultrasonic Double Sheet Detector
Sheet Width and Length
Side Lay
Suction Head
Spray Powder Length
Slow down-sheet brakes
Suction Disc
Venturi Guide Plates
Variable Transfer Cylinder
Perfecting or Straight Printing Mode
Customer Name
Job Ticket
Job Name
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Thank you
for your attention.
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