Using the keypad
The question & options will be shown
We may give you thinking time
A visible countdown will be shown
During the countdown the red light will flash on the keypad
When you hear the music press the number that corresponds to your answer
28%40 votes
72%101 votes
What sex are you?
1) Male
2) Female
28%38 votes
5%7 votes
22%30 votes
30%42 votes
13%18 votes
2%3 votes
What age are you?
1) Under 25
2) 25 – 35
3) 36 – 45
4) 46 – 55
5) 56 – 65
6) 66 or older
12%17 votes
18%25 votes
36%49 votes
1%1 vote
11%15 votes
5%7 votes
17%24 votes
What type of company do you work for?
1) Insurance company
2) IFA
3) Employee benefit consultant
4) Insurance broker
5) Mortgage broker
6) Network
7) Other
16%17 votes
1%1 vote
3%3 votes
4%4 votes
2%2 votes
8%8 votes
2%2 votes
9%9 votes
17%18 votes
38%39 votes
What proportion of your business is commission based?
1) Under 10%
2) 10-20%
3) 21-30%
4) 31-40%
5) 41-50%
6) 51-60%
7) 61-70%
8) 71-80%
9) 81-90%
10) 91-100%
84%90 votes
3%3 votes
5%5 votes
8%8 votes
What proportion of your business is group?
1) 25%
2) 26% – 50%
3) 51% - 75%
4) 76% - 100%
1%1 vote
26%38 votes
48%68 votes
6%8 votes
19%27 votes
A General Election could be round the corner. What is your money on?
1) Labour back in by a mile
2) Brown hangs on by a whisker
3) Hung Parliament
4) Tories creep back in
5) Cameron sweeps the board
41%61 votes
12%20 votes
5%7 votes
7%10 votes
13%19 votes
22%33 votes
Sporting failures. On the whole, England have had an autumn of glorious failure on the world sporting stage.
How do you view this?
1) Beyond caring
2) Crying in my beer
3) I’ve become a Scottish curling fan
4) I spy a glimmer of hope
5) Can’t see what all the fuss is about
6) We’re not as bad as we think
6%9 votes
6%8 votes
29%40 votes
30%42 votes
29%40 votes
How does the future for intermediated/advice based health and protection business look to you?
1) Bleak
2) Squeezed but surviving
3) About the same
4) Improving
5) Booming
228
171
124
190
128
Which three of the five topics that came top of the web poll of delegates would you like the panel to
tackle later this morning? (Please vote up to 3 options)
1) Declined claims
2) Retail Distribution Review
3) Revolution or Evolution?
4) Raise awareness and grow the industry
5) Value Vs Price
9%15 votes
50%78 votes
24%38 votes
9%15 votes
8%13 votes
How aware are you of Cover’s Promoting Protection campaign? On a scale of 1-5 where 1 is Never heard of it,
to 5 Fully aware
1) Never heard of it
2)
3)
4)
5) Fully aware
4%7 votes
55%86 votes
41%64 votes
Do we need the Government to step in and highlight the need for protection?
1) Yes
2) No
3) Don’t know
43%64 votes
23%35 votes
17%26 votes
17%25 votes
Do you think that all product providers and IFAs should adopt common messages and marketing themes?
1) Definitely
2) Nice idea but you won’t get agreement
3) The trade associations should run a separate campaign
4) Any generic campaign or campaign theme is a non-starter
43%67 votes
5%7 votes
18%28 votes
22%34 votes
12%19 votes
Are protection products too complicated for the public to understand?
1) Not at all complicated
2)
3)
4)
5) Far too complicated
41%65 votes
12%19 votes
24%38 votes
23%36 votes
Should modules on financial protection feature in the new school citizenship curriculum?
1) Yes, definitely
2) Nice idea but it won’t happen
3) 16 year olds are too young to take in the message
4) Schools have enough to teach already
139
40
133
103
169
99
107
59
What should be the next steps for the Promoting Protection Campaign? (vote for up to 3 options.)
1) Hold a conference
2) Agree the marketing themes/slogans
3) Raise money from the industry for a generic campaign
4) Produce educational material for schools
5) Devise a brief for a simple generic protection products
6) Lobby government ministers
7) Campaign for tax relief
8) Publish case studies of how other countries tackle this problem
Panel Discussion
Declined claims
22%26 votes
23%28 votes
55%66 votes
Has the number of declined claims increased or decreased over the past 12 months?
1) Increased
2) Decreased
3) Stayed about the same
seconds10You have
Who should be responsible for making sure a claim is not declined?
1) The insurer
2) The advisor
3) The customer
Will tele-underwriting help combat this?
1) Won’t make any difference
2) Will make the problem worse
3) Should improve things abit
4) It will ensure that nothing slips through the net
73%113 votes
10%16 votes
5%7 votes
12%18 votes
Raise awareness and grow the industry
Who should be responsible for it?
1) The ABI
2) Product providers
3) Other trade bodies
4) The media
5) The Government
6) Advisers
43%
28%
3%
6%
14%
6%
seconds10You have
Will protection ever become as important as pensions or mortgages?
1) Never
2)
3)
4)
5) Definitely
Retail Distribution Review
seconds10You have
Is the RDR likely to have a major impact on the industry?Answer on a scale of 1-5
1) Is no impact
2)
3)
4)
5) Is a major impact
seconds10You have
Will it change the industry landscape for forever or is it just another bout of regulation?
1) It is a total revolution
2) It is a step in the right direction
3) Neither one or the other
4) It could make things worse for the protection market
5) Don’t know
Revolution or evolution
seconds10You have
Do we need more product development or should we try to work on the products already existing in the market?
1) The current product set is too limited
2) Products do not meet consumer needs
3) They are too complex
4) It is about right
5) We need fewer products
6) The product range needs to be expanded
7) A major overhaul is required
seconds10You have
What is best evolution or revolution?(Answer on a scale of 1 – 5)
1) Gentle Evolution
2)
3)
4)
5) Total revolution
Value Vs Price
seconds10You have
Is it possible to combine good value with competitive pricing?
1) Yes
2) No
3) Don’t know
seconds10You have
Are we likely to see a rise in premiums over the next few years?
1) A big price hike is due
2) They will creep up
3) Steady as she goes
4) They have a bit further to go down
5) Price war: you haven’t seen anything yet
Closing remarks
seconds10You have
How does the future for intermediated/advice based health and protection business look to you?
1) Bleak
2) Squeezed but surviving
3) About the same
4) Improving
5) Booming
How does the future for intermediated/advice based health and protection business look to you?
1) Bleak
2) Squeezed but surviving
3) About the same
4) Improving
5) Booming
28%
5%
31%
31%
5%
6%
29%
30%
29%
6%
2006 Result 2007 Morning