USING
Technology, Data and Analytics
EVAN CARROLL @evancarroll
TO CREATE A
World-Class Customer Experience
@kanetixltd #kanetixinsights
Infosense The ability to use data to understand customers as individual people and personalize their service.
COMPETITIVE ADVANTAGE
1. Learn about your customers faster than your competition
2. Turn those insights into action faster than your competition
RelationshipResponsiveness
Expect organizations to understand their individual needs.
76%Of consumers demand improved response time
81%
RelationshipResponsivenessReadiness
Expect organizations to understand their individual needs.
76%Of consumers demand improved response time
81%Anticipate organizations will harmonize customer experiences
68%
RelationshipResponsivenessReadiness
Expect organizations to understand their individual needs.
76%Of consumers demand improved response time
81%Anticipate organizations will harmonize customer experiences
68%THREE R’S
EVAN CARROLL @evancarroll [email protected]
@kanetixltd #kanetixinsights
www.evancarroll.net facebook.com/evancarrollspeaks