Results in positive benefits to individuals,the group or the organization
FUNCTIONAL CONFLICT
Results in NEGATIVE EFFECTS to individuals,the group or the organization
DYSFUNCTIONAL CONFLICT
Your attitudeTO CONFLICT
How do you communicate?
Do you use persuasion to come to a positive result?
What is the next step?
Conflict ResolutionStyles
Accommodating (non-assertive)Avoiding (non confrontational, but it increasesconflict)CompromisingCollaboration (problem solving - respectful)Win/lose (confrontational and agressive)