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UX Strategy
Fundamentals
Jaco van den Heever
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About me
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Now | Future | Plan | Metrics
What is UX Strategy?
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The importance
of labels
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Why is UX Strategy
important?
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Just do it
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Corporate Strategy
UX Strategy
Market opportunities | Competitor data | Pricing models
Forecast penetration & revenue | Influence decision makers
Customer insights | Trends | Envision new offerings
Customer expectations | Paint the future | Influence product teams
vs.
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Understanding the
context
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Get an executive
sponsor on your side
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Current experience
Step 1:
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Future vision Step 2:
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Show, don’t tell
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Create a roadmap Step 3:
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Showcase projects
& early wins
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Measuring success Step 4:
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Understand
your audience
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Supporting the UX
Strategy
Changing culture | UX Capability
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How do we change
culture?
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Change thinking
Change behaviours
Create empathy for customers with colleagues
Make stakeholders collaborate and share customer perspective
@jacovdh #uxcpt16 Tell your story
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Get a room!
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Growing UX Capability Capacity | Standards | Methodology
More channels | Leadership
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Execution matters
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Thank you
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Connect with me
@jacovdh
+27 72 82 44 888
[email protected]