HOTELS CONVERSATIONS
Complaining:
I’d like to complain about …
room not clean/ room
service slow
no towels/ no hot water
Excuse me but …
Apologising:
I’m so sorry for
I’m terribly sorry for
I (do) apologize for
Expressing Approval / Disapproval Asking about the hotel facilities
p 47 ex 7: What do you think of …?How do you find …?How is …?
Expressing Approval/ DisapprovalIt’s fine/ excellent.It’s not very good indeed.It’s poor/ disappointing/ awful
R E C E P T I O N I S T / M A N G E R / R E P. … E T C → A
G U E S T
Expressing Annoyance
How dare you speak to me like
that?What are you talking about?
You’re joking!
You’re kidding!
A Rep. to New Guests about Prog. p 47 ex 6
& Facilities p 47 ex 7