All Rights Reserved, Copyright © Oki Electric Ind. Co., Ltd.
Universal Design in practice at Oki Electric
Naotsune Hosono, Ph.D.Hiroyuki Miki
2All Rights Reserved, Copyright © Oki Electric Ind. Co., Ltd.
Oki profile
Information systems
CTI system
IP-PBX
ATM
Bank Branch system
VOD system
Telecom systems
Train Ticket Issuing system Iris Recognition
system at Frankfurt Airport e-Check-in system with
Facial Recognition
B2B / Walk up and use
System LSI
Self Ticketing & Check-in system at airport
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SoftwareErgonomics
HardwareErgonomics
“Usability”Design for people at large
Ergonomics
“Accessibility”Design for elderly and disabled
“Universal Design”Design for all
The position of Universal Design in Oki
Wording, Operational procedure
Style, Size, Mechanical maneuverability
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ISO/IEC Guide 71 = JIS Z 8071
JIS X 8341 Part 1Guidelines for older persons and persons
with disabilities, ICE, Software and Services
Part 2 Information Processing Equipment
Part 3 WEB ContentTo be continued
Marking tactile dots
Guideline for usability
Auditory signals
Packaging and receptacles
Test methods for opening
Office Machine
Electronic Communication
Equipment
Guideline
CommonStandard
DetailedStandard
IT Accessibility Consumer Products
IT Accessibility JIS x 8341
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Quality of Use
Reference: Proposed Usability Engineering Assurance SchemeINUSEEuropean Usability Support Centre31/1/98
Qualityof Use
People
ProductProcess
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Quality of Use: Product
Qualityof Use
People
ProductProcess
ATM display with Tactile Symbolsfor visually disabled
ATM display with Tactile Symbolsfor visually disabled
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ATM display with Tactile Symbolsfor visually disabled
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Quality of Use: Process
Qualityof Use
People
ProductProcess
In-house Development ProcessIn-house Development Process
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Process
SupportSupport
Users needsCS
Survey
CustomersCustomers
RequestsRequests MarketAnalysis
Maintenance
CallCentre
Sales
ProductionProductionEvaluationEvaluation
DevelopmentDevelopmentPlanningPlanning
DesignReview▼
QualityQualityControlControl
DesignReview▼
DesignReview▼
DesignReview▼
In-house Development Process
CustomerCustomerSatisfactionSatisfaction
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Quality of Use: People
Qualityof Use
People
ProductProcess
- Universal Design formation in OkiDisabled employment in SOHO
- Universal Design formation in OkiDisabled employment in SOHO
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In-house Standard Committee
In-house Standard Committee
In-house Virtual Conference systemIn-house Virtual Conference system Virtual LibraryVirtual Library
SeminarLearningSeminarLearning
- Common- Committee - WG- Business
Project
- Common- Committee - WG- Business
Project
BusinessOrientedProjects
BusinessOrientedProjects
SpecialFocused
Committee
SpecialFocused
Committee
Universal Design formation in Oki
Consulting Div.Consulting Div.Design Div.Design Div.LaboratoryLaboratory
ConsultationConsultationDesign ReviewDesign ReviewBusinessBusinessOki StandardOki Standard
Business UnitsBusiness Units
Activities
Systems
Divisions
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In-house standard committee
- Selected members- Time Unlimited- Cross company
Related Standards:
- ISO- JIS- Defacto
Related Standards:
- ISO- JIS- Defacto
In-houseStandard
Committee
In-houseStandard
Committee
- Oki standard- Guideline- Check list
- Oki standard- Guideline- Check list
- Context of use- User Centred Design (UCD)- Accessibility JIS- W3C WAI
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Special Focused Committee
- Selected members- Adhoc- Time Limited- Cross company
Related Issues
Related Issues
Special Focused
Committee
Special Focused
Committee
- Finding Issues- Risk Management
- Conformance- Guideline- Check list
- Finding Issues- Risk Management
- Conformance- Guideline- Check list
- FCC255- Act 508- JIS X 8341
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Business Oriented Projects
- Exclusive members : Project staffs + UD specialists - In Parallel - Time Limited - Focus Project Group
MarketingatPlanning
MarketingatPlanning
ConsultingConsulting- Branding- Concept- BusinessPlanning
- Branding- Concept- BusinessPlanning
PrototypeatDevelop-ment
PrototypeatDevelop-ment
- Evaluation- Design Review
- Consulting
- Evaluation- Design Review
- Consulting
- Product- Design
- Product- Design
In-house Virtual Conference systemIn-house Virtual Conference system
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Disabled Employment in SOHO
Build special subsidiary
for disabled
Bring in company wide
DisabledQuota changed
1.6% to 1.8%
Women Law allows Nightshift
Change in Demographics
Future Issues
Disabled employment in SOHO
Modified slide of SUBARU
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Disabled employment in SOHO
Groupwarewith
Broad Band
- Home Page Design- WEB Accessibility Check- Design with DTP- Name Card Design
CoordinatorJob Coach Net Workers
CustomersClients
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Disabled employment in SOHO
CoordinatorJob Coach Net WorkersCustomers
Clients
Order
Spec. FixJob
Product, check
Q & A
Final ProductDelivery
- ManagementLabour, Health, Task, Quality, Risk
- LearningSystemGroupware
All Rights Reserved, Copyright © Oki Electric Ind. Co., Ltd.
Universal Design in practice at Oki Electric
Naotsune Hosono, [email protected]