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Future Advisor Webcasts
Day, Date, 2004
time p.m. ET
Teleconference Access:North America: xxxxInternational: xxxxPassword: Advisor
Upcoming live webcasts and recent recordings:
Fusion Applications
February Troubleshooting Fusion Applications
Fusion Applications Technical Community
https://communities.oracle.com/portal/server.pt/community/technical_-_fa/531
Recent webcasts available in archives:
- Administering Fusion Applications
-Fusion Application Security: User & Role Management using Oracle Identity Manager
-Fusion Applications Security: Troubleshoot Data Role Issues
My Oracle Support: https://support.oracle.com
Doc ID 740966.1 - Current Advisor Webcast Schedule and Archived Recordings
Do you have any requests for future Advisor Webcast Events? Please email yoursuggestions to [email protected], Subject: Advisor Webcast Topics of Interest.
-------------------------------------------------------Teleconference Information------------------------------------------------------
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US/Canada Toll-Free Number: (866) 900-1292
International Dial-in Number: (706) 758-7504
For International Toll-Free:Refer to Doc ID 1148600.1
VOICESTREAMING IS AVAILABLE
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The following is intended to outline our general
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material, code, or functionality, and should not be
relied upon in making purchasing decision. The
development, release, and timing of any features
or functionality described for Oracles products
remains at the sole discretion of Oracle.
Safe Harbor Statement
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Troubleshooting Fusion Applications
Sebastian Ciobanu
Principal Support Engineer
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Agenda
Troubleshooting Concepts
Logging
Incidents
Diagnostics
Troubleshooting Techniques Prepare yourself for troubleshooting
End User (SaaS users)
Administrator User (On Premise)
Helpful Resources
Demonstration
Q & A
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Troubleshooting Concepts
Logging
Incidents
Diagnostics
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Troubleshooting Concepts
Logging
Logging Format
[2012-12-18T16:57:24.363+05:30] [HomePageServer_1] [ERROR] [ADFC-50017]
[oracle.adfinternal.controller.application.AdfcExceptionHandler] [tid:
[ACTIVE].ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)']
[userId: 112609] [ecid: 004oHv88Fnp1j^KayTMaMG0001^9000Nav,0:1] [APP:
HomePageApp#V2.0] [URI:/homePage/faces/AtkHomePageWelcome] ADFc:
While attempting to handle this exception the application's exception handler
failed.[[oracle.adf.controller.internal.AdfcIllegalStateException:
oracle.adf.controller.ControllerException: ADFC-12000: State ID in request is invalid
for the current session. at
oracle.adfinternal.controller.state.ControllerState.synchronizeStatePart2(ControllerSt
ate.java:525)
How To Get The Most From Fusion Applications Diagnostic Logging (Doc ID
1310286.1)
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Troubleshooting Concepts
LoggingEnable Logging
Help -> Troubleshooting -> Troubleshooting Options
How To Get The Most From The Module Configuration Parameter in Fusion
Applications Diagnostic Logging (Doc ID 1333649.1)
FAQ On The Options Available In The Troubleshooting Menu In Fusion
Application (Doc ID 1317068.1)
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Troubleshooting Concepts
Incidents
Contents of an incident (Example): adf_ADFConfigDiagnosticDump92_i50.txtADF configuration
dms_ecidctx91_i50.txt - DMS ECID dump
dms_metrics87_i50.txt - DMS Metric dump
jvm_threads86_i50.txt - JVM Thread dump odl_logs89_i50.txt - Diagnostic Log from Fusion Apps (T- 5 minutes before
incident creation)
odl_quicktrace88_i50.dmpQuickTrace buffer contents
readme.txt - Stack Trace and manifest generated by dump action
wls_image90_i50.zip - WLS Diagnostic Snapshot (including JFR).
How To Get The Most From Fusion Applications Incident Contents (Doc
ID 1320779.1)
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Troubleshooting ConceptsDiagnostics
Run Diagnostic TestsHelp -> Troubleshooting
-> Run Diagnostics Tests
How To Assign Access To The Fusion Applications Diagnostic Dashboard
(Doc ID 1374930.1)
How To Get The Most from Fusion Applications Diagnostic Test Framework
(DTF) (Doc ID 1314486.1)
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Troubleshooting Techniques
Prepare yourself for troubleshooting
End User (SaaS users)
Administrator User (On Premise)
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Troubleshooting TechniquesPrepare yourself for troubleshooting
Get used with the Fusion Applications concepts
Review the administration and user guides
How to Troubleshoot Fusion Applications (Doc ID 1384205.1)
FAQ On Best Practices for Preparing Your Fusion Applications
Instance for Troubleshooting (Doc ID 1353907.1)
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Troubleshooting TechniquesEnd User (SaaS users)
Tools For Troubleshooting HTTP HeaderPage not found, unreachable
URLs
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Troubleshooting TechniquesEnd User (SaaS users)
Tools For Troubleshooting Client commands: ping / tracertPerformance,
connectivity issues
ping myhost.us.oracle.com
Pinging myhost.us.oracle.com [1.2.3.456] with 32 bytes of data:
Reply from 1.2.3.456: bytes=32 time=301ms TTL=52
tracert myhost.us.oracle.com
Tracing route to myhost.us.oracle.com [1.2.3.456] over a maximum of 30 hops:
1 46 ms 45 ms 45 ms 1sthost.uk.oracle.com [IP address 1]
2 47 ms 45 ms 46 ms 2ndhost.uk.oracle.com [IP address 2]
Trace complete.
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Troubleshooting TechniquesEnd User (SaaS users)
Tools For Troubleshooting ESS UI to get the output and log files
Tools -> Scheduled Processes
ESS Request ID
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Troubleshooting TechniquesAdministrator User (On Premise)
Hints
Collect as much as possible information
from the users
Start investigations from the errors orfrom the URLs
Use the right administration tools
Match the issue with the logs
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Troubleshooting TechniquesAdministrator User (On Premise)
Tools For Troubleshooting Enterprise ManagerFusion Applications Control
Monitor entire domain
WLS console
Monitor the WLS servers from domains Enterprise Manager Cloud Control 12c
Monitor entire Fusion Applications environment
Other consoles
Oracle Data Integrator console Oracle Secure Enterprise Search
Oracle Access Manager console
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Helpful Resources
Fusion Applications Troubleshooting Overview Master Note (Doc ID 109.1)
Oracle Fusion Applications Concepts Guide 11g Release 5 (11.1.5) -
http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e15525/toc.htm
Oracle Fusion Applications Common User Guide 11g Release 5 (11.1.5) -
http://docs.oracle.com/cd/E37017_01/doc.1115/e22810/toc.htm
Oracle Fusion Applications Administrator's Troubleshooting Guide 11g
Release 1 (11.1.5)-http://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htm
Oracle Fusion Applications Administrator's Guide 11g Release 1 (11.1.5)-
http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/toc.htm
Oracle Fusion Applications Performance and Tuning Guide 11g Release 5
(11.1.5) - http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e16686/toc.htm
http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e15525/toc.htmhttp://docs.oracle.com/cd/E37017_01/doc.1115/e22810/toc.htmhttp://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/toc.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e16686/toc.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e16686/toc.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/toc.htmhttp://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htmhttp://docs.oracle.com/cd/E37017_01/doc.1115/e22810/toc.htmhttp://docs.oracle.com/cd/E29505_01/fusionapps.1111/e15525/toc.htm8/10/2019 Troubleshooting Fusion Apps Finjal
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Demonstration
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To ask a quest ion o n th e phone l ine,
select *1on you r phone
To ask a quest ion on l ine, use the Chat
feature
Select HOST
You r quest ion w i l l be
read aloud in the order received
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Questions submitted during Advisor Webcast session
Q: How do we know the Incident log location on the server?
A: The incident can be found by looking into the log files where the full location may be displayed. Here is an example
[2012-11-26T15:03:24.473+05:30] [HomePageServer_1] [INCIDENT_ERROR:14] [BEA-320016] [Diagnostics] [host: myhost] [nwaddr:
IP] [tid: oracle.dfw.impl.incident.DiagnosticsDataExtractorImpl - Incident Dump Executor (created: Mon Nov 26 15:03:24 IST 2012)]
[userId: ] [LOG_FILE:/u01/oracle/fa/products/instance/domains/myhost/CommonDomain/servers/HomePageServer_1/logs/HomePageServer_1.log]
Creating diagnostic image in
/u01/oracle/fa/products/instance/domains/myhost/CommonDomain/servers/HomePageServer_1/adr/diag/ofm/fusionapps/HomePageA
pp/incident/incdir_49 with a lockout minute period of 1.
Alternatively the default location where Fusion Applications incident f iles can be found:
/[root]/APPLTOP/instance/domains/[instance]/[ProductFamilyDomain]/servers/[ProductServer]/adr/diag/ofm/fusionapps/[ProductApp]/inci
dent/
For more details please review Quick Start Guide To Using Fusion Applications Incidents To Diagnose Issues (Doc ID 1360505.1)
Q: How to troubleshoot on Fusion Applications Composer issues?
A: You can use the common troubleshooting mechanism used in Fusion Applications. For example logging. Please review How To Get
The Most From Fusion Applications Diagnostic Logging (Doc ID 1310286.1)
Q: Apart from admin rights what are the other rights by which the team can view the logs ? Can superuser view these logs ?
A: A super user can be granted with privileges similar with the one that FAAdmin user have it. It can be also given only read only access
to view logs in Enterprise Manager.
Q: Are there any plans to display logs on screen (in UI) similar to Display Log on Screen option in E-Business Suite?
A: Fusion Applications is using the Enterprise Manager (embedded Fusion Applications Control or EM 12c) which have the UI to view
and search the logs on the screen along with other powerful capabilities to control the components.
Please review the following documents:
- Oracle Fusion Applications Administrator's Guide 11g Release 5 (11.1.5) - Managing Oracle Fusion Applications Log Files and
Diagnostic Tests - http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/logs_diagnostics.htm#BEIFFFIA
- Whitepaper on Troubleshooting Fusion Applications using Oracle Enterprise Manager (Doc ID 1460208.1)
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Questions submitted during Advisor Webcast session
Q: Is there any way we can view incident logs in EM?
A: Using Enterprise Manager 12c this is possible. Please review Managing Problems with Oracle Enterprise Manager
chapter from Whitepaper on Troubleshooting Fusion Applications using Oracle Enterprise Manager (Doc ID 1460208.1)
Q: Same Fusion Applications Troubleshooting Guides can be used for 11.1.2 environment?
A: Use each troubleshooting guide as per the version of the Fusion Applications that you use. For example for Release
11.1.5 use Oracle Fusion Applications Administrator's Troubleshooting Guide 11g Release 1 (11.1.5) -
http://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htm
For other versions please use:
http://www.oracle.com/technetwork/documentation/default-1577155.html
Q: Do we need to bounce servers if we change logging options under Troubleshooting Options?
A: No bounce is required nor to logout.Q: What are the Hardware and Software Requirements if we want install the Oracle Fusion Applications in Windows
Environment like Windows 2008 Server?
A: Please review Fusion Applications - How to get Sizing Requirement? (Doc ID 1379929.1)
Q: Do we have any environment from Oracle for hands-on?
A: Oracle Support do not provide such environments for customers. Please get in touch with Oracle Representatives or
Oracle Partners.
http://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htmhttp://www.oracle.com/technetwork/documentation/default-1577155.htmlhttp://www.oracle.com/technetwork/documentation/default-1577155.htmlhttp://www.oracle.com/technetwork/documentation/default-1577155.htmlhttp://www.oracle.com/technetwork/documentation/default-1577155.htmlhttp://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htm8/10/2019 Troubleshooting Fusion Apps Finjal
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Are You Ready
To Get Proactive?
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Archive
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select your
product:
e.g.
Oracle Database
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THANK YOU
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