Travel AgentQuick Booking Guide

Tradewinds can be reached at:Helpline : (65) 6506 7733 (during office hours)Emergency Helpline : (65) 9829 2557 (after office hours) Fax: : (65) 6490 0533Email : tradewinds_ssh@singaporeair.com.sgOperating Hours : 0830 - 1930 hours Monday - Friday 0830 - 1730 hours Saturday & Public Holidays Closed on Sundays

For exceptional scenarios (TCP/Group bookings/late bookings/amendments), Tradewinds can be reached at:

Helpline : (65) 6506 7733 (during office hours)Emergency Helpline : (65) 9829 2557 (after office hours) Email : tradewinds_ssh@singaporeair.com.sg

Note: Please enter agent email address in the PNR phone field for ease of communication and servicing

TRADEWINDS BOOKING/SERVICE FEES

•AservicefeeofSGD30perroombookingischargeableforreinstatementofSSHbooking cancelled due to missing SSH payments. •AbookingfeeofSGD30perbookingischargeableexceptforexceptionalscenarios,e.gTCP/ Groupbookingsandlatebookings/amendmentswithin48hourspriortoHotelcheck-in.•FeeswillbechargedtotheTravelAgentthroughtherespectiveSingaporeAirlines/SilkAirstation.

REFUNDS

•RefundsarenotpermittedforanyunuseditemsintheSSHpackageunlessthecauseofthe non-utilisationwasduetoaSingaporeAirlinesorSilkAirflightdelayordisruption.•Allapplicationsforrefundswithvalidreasonsmustbemadewithin3monthsofthedateof cancellation. No refund will be processed after this period.•Tradewindsreservestherighttochargethecancellation/no-showfeestotheagency.Before authorisingarefund,pleaseensureyoucheckwithTradewindsfortheapproval.

HOW TO CANCEL

CANCELLATIONS & NO-SHOWS

•TocanceltheentireSSHbooking,pleaseemailTradewindsattradewinds_ssh@singaporeair.com.sginsteadofcancellingthroughGDSinordertoavoidsynchronizationissues.

Cancellationsmadewithin48hourspriortoarrivalandno-showsaresubjecttoapenaltyfeeequivalenttothefirstnight’sstay.ThiscancellationchargewillberechargedtotheMCO,vMPDorEMDnumberindicatedintheAPAXfieldofPNR.

Pleasedouble-checktheamendmentstatusthroughtheagentwebsite:https://www.singaporeair.com/ssh/showThirdPartyBooking.action before vMPD/EMD issuance

GDS System Cancel CommandAmadeus XEn(nreferstosegmentnumber,e.g.XE2)AllotherGDSsystems Xn(nreferstosegmentnumber,e.g.X2)

HOW TO AMEND

ToamendaconfirmedSSHbooking,pleasecanceltheoriginaltoursegmentthroughGDSandrebook.

v sBooking Abbreviations

ddmmm Dateformat,e.g.12AUGNN Numberofroomsrequired.Enternumberrequiredafter‘NN’,e.g.NN1 refers to 1 roomTourcode Applicableprogrammetourcode(refertotableindicatingTourCode forRelevantMarketunderStep3of‘HowtoBook’)RoomType Roomtyperequired.Applicableroomtypesare:

•SGLB–singleroom•TWNB–twinroom[twoseparatebeds,usuallysingles]•DBLB–onequeenorkingsizebed*•TRPB–tripleroom(twinordoubleroomplusoneextrarollawaybed) *strictlyonrequestandsubjecttoavailabilityuponcheck-in

HotelBooking Applicablehotelbookingcode[referabove]CodeOptFreeformat Freeformatremarks[optional]forprepaiditemsorspecialrequests [seeabove]e.g:

1)Prepaidlatecheckouttill6pm2)Breakfastsupplement3)REQnonsmokingroom4)9-hourtransitblock[applicabletotransithotels]

Note: 1)AcceptablekeywordsforpaymentareMCOvMPDorEMD.Foragentswhohave implementedEMD,pleaseapproachyourhelpdesktocheckontheapplicableentriesfor EMDissuance.2)‘$’isnotrequiredwhenenteringtheamountinthesystemi.e.USDandnotUS$3)IntheabsenceofaMCO,vMPDorEMDnumber,theSSHbookingwillbecancelledbythe system48hourspriortohotelcheck-intime.Effortswillbeextendedtoaccommodatethe affectedpassengersinahotel.Costofaccommodation[notatSSHrates]andahandling feeofSGD30perroombookingwillbechargedtotheagentthroughSingaporeAirlines/ SilkAir.

STEP 7 - Your clients MUSTcarrytheMCO,vMPDorEMDandpresentittotherepresentativeattheSingaporeStopoverCounteratSingaporeChangiAirportTerminal2or3.

OTHER BOOKING NOTES

ThemaximumnumberofcharactersinaSSHhotelsegmentis32 characters. Duespacelimitation,agentsaretousefollowingtermsforotherprepaiditemsorspecialrequests:

Prepaid Items Wheelchairtransferfor WCHRTRFwheel-chair bound passengersLatecheck-outtill6pm LATEC/OTILL6PMLatecheckouttilldeparture LATEC/OTILLDEPBreakfastsupplement BFASTSUPP

Request Items Smokingroom SMKGRMNonsmokingroom NONSMKGRMHighfloor HIGHFLRLowerfloor LOWERFLRAdjoiningroom ADJRM

*InformationcorrectattimeofprintinMarch2014

GDS System Command

Galileo SI.SQ*MPD618-2222333444USD550,PeninsulaExcelsiorHotel

10-12 Sep 14

Amadeus OSSQMPD618-2222333444USD550,PeninsulaExcelsiorHotel

10-12 Sep 14

AllotherGDS OSISQMPD6180792097244USD550,PeninsulaExcelsiorHotel

systems 10-12 Sep 14

STEP 5 - CalculatethetotalpriceandhavetheMCO,vMPDorEMDissued,viayourticketcentre.

Pleaseindicatebookingsdetails,hotelname,check-in/check-outdates,SSHconfirmationnumberandprepaiditems/specialrequests(ifany)ontheMCO,vMPDorEMD.

STEP 6 - You MUSTentertheMCO,vMPDorEMDnumberintheOSIfactfieldofPNRusingthe following entry. For example:

TA Manual (V-07).indd 1 4/10/14 9:37 AM

SINGAPORE STOPOVER HOLIDAY QUICK BOOKING GUIDE

ThisquickguideisdesignedbyTWTT(TradewindsToursandTravel)toprovideyouwithasummaryofinformationandcontactsyouwillneedtobooktheSingaporeStopoverHolidayprogramme.TradewindsToursandTravelmanagesandfulfilstheSingaporeStopoverHolidayprogrammeonbehalfofSingaporeAirlines.

HOW TO BOOK

STEP 1 - Selectahotelfromthelistofparticipatinghotels[seebelow].Takenoteofthefollowingthree items:•TheCategoryoftheHotele.g.CATB•TheHotelBookingCodee.g.XS1320•TheNameoftheHotele.g.PeninsulaExcelsior

Important: PleaseuseHotelBookingCodes,e.g.XS1308insteadofthehotelname

CATEGORY A 1 VHotel,Lavender**(Notriple-share) 3 XS1323 2 HotelGrandChancellor 3 XS1301 3 LinkHotelSingapore**(Notriple-share) 3 XS1303 4 HotelRoyal 3 XS1201 CATEGORY B 1 HotelRoyal@Queens 3 XS1304 2 Peninsula.Excelsior 3 XS1308 3 DaysHotelSingaporeAtZhongshanPark** 3.5 XS1320 (No triple-share) 4 ibisSingaporeNovena**(Notriple-share) 3.5 XS1305 CATEGORY C 1 HotelMiramar^^(max3paxs) 3.5 XS1307 2 RiverviewHotel 3.5 XS1310 3 FuramaRiverFront 3.5 XS1408 4 IbisHotelSingaporeBencoolen**(Notriple-share) 3.5 XS1317 5 RamadaSingaporeAtZhongshanPark^^ 3.5 XS1319 (max 3 paxs) CATEGORY D 1 VillageHotelAlbertCourt^^(max3paxs) 4 XS1318 2 FuramaCityCentre 4 XS1414 3 VillageHotelChangi 4 XS1409 4 DorsettSingapore**(Notriple-share) 4 XS1429

CATEGORY E 1 CarltonHotelSingapore 4 XS1402 2 FestiveHotel 4 XS1518

SINGAPORE STOPOVER HOLIDAY 2014-15 HOTEL BOOKING CODES

HOTEL STAR-RATING HOTELBOOKING CODE

3 ParkHotelClarkeQuay**(Notriple-share) 4 XS1421 4 RendezvousHotelSingapore**(Notriple-share) 4 XS1417 5 YorkHotelSingapore^^(max3paxs) 4 XS1416 6 ConcordeHotelSingapore 4 XS1510

CATEGORY F 1 GrandCopthorneWaterfrontHotelSingapore** 4 XS1406 (No triple-share) 2 OrchardHotelSingapore**(Notriple-share) 4 XS1423 3 TradersHotel,Singapore**(Notriple-share) 4 XS1419 4 HardRockHotelSingapore 4 XS1519 5 CarltonCityHotelSingapore 4 XS1525 6 GrandParkCityHall**(Notriple-share) 5 XS1407

CATEGORY G 1 MarinaMandarinSingapore 5 XS1504 2 SwissotelTheStamford 5 XS1507 3 HiltonSingapore 5 XS1501 4 MandarinOrchard 5 XS1503 5 TheSingaporeResort&SpaSentosa 5 XS1509 ManagedbyAccor

CATEGORY H 1 Shangri-La’sRasaSentosaResort&Spa 4.5 XS1502 2 Shangri-laHotel,Singapore**(Notriple-share) 5 XS1603 3 TheRitz-CarltonMillenia,Singapore 5 XS1602 4 FairmontSingapore 5 XS1606

Legend: **No triple-share ^^Max 3 persons

TRANSIT HOTEL / LOUNGE / TRANSIT DAY - USE PACKAGE

HOTEL / LOUNGE STAR-RATING HOTEL CODE TRANSIT 1 (Lounge) 1 AmbassadorTransitLoungeTerminal2 - XS1207 2 AmbassadorTransitLoungeTerminal3 - XS1207 TRANSIT 2 (Hotel) 1 AmbassadorTransitHotelTerminal1 3 XS1204 2 AmbassadorTransitHotelTerminal2**(Notriple-share) 3 XS1205 3 AmbassadorTransitHotelTerminal3**(Notriple-share) 3 XS1203 TRANSIT DAY-USE PACKAGE 7AM-9PM (except where indicated by @) 1 BayviewHotelSingapore^^(max3paxs) 3 XS1314 2 CarltonHotelSingapore 4 XS1402 3 CarltonCityHotelSingapore 4 XS1525 4 ConcordeHotelSingapore 4 XS1510 5 CrownePlazaChangiAirportSingapore@(11am-7pm) 4.5 XS1428 6 DorsettSingapore**(Notriple-share) 4 XS1429 7 FuramaCityCentre@(9am-9pm) 4 XS1414 8 FuramaRiverfront@(9am-9pm) 3.5 XS1408 9 GrandMercureRoxyHotel 4 XS1403 10 ibisHotelSingaporeBencoolen**(Notriple-share) 3.5 XS1317 @ (10am-6pm) 11 LinkHotelSingapore**(Notriple-share) 3 XS1303 12 MandarinOrchard 5 XS1503 13 RiverviewHotel 3.5 XS1310 14 HotelRoyal 3 XS1201 15 RoyalPlazaonScotts 4.5 XS1430 16 StudioMHotel^^(max3paxs) 4 XS1427 17 SummerviewHotel^^(max3paxs) 3 XS1206 18 TheSingaporeResort&SpaSentosaManagedbyAccor 5 XS1509 19 VillageHotelAlbertCourt^^(max3paxs) 4 XS1318 20 VillageHotelBugis^^(max3paxs) 3.5 XS1410 21 VillageHotelChangi 4 XS1409 22 VillageHotelKatong 4 XS1306 23 YorkHotelSingapore^^(max3paxs) 4 XS1416

Legend: **No triple-share ^^Max 3 persons

STEP 2 - Checkroomavailabilityattheagentwebsite:https://www.singaporeair.com/ssh/showThirdPartyBooking.action

STEP 3 - InyourGDS,booktheselectedhotelintoyourpassenger’sPNRusingtheapplicable entry.

GDS System Booking Entries

•Abacus 0HTLSQNN1SININddmmm-OUTddmmm/Tourcode-RoomType-Hotel Code/optFreeformat•Infini Example: 0HTLSQNN1SININ12AUG-OUT14AUG/SSH-SGLB-XS1302/prepaidlate checkout•Sabre 0HTLSQNN1SINddmmm-OUTddmmm/Tourcode-RoomType-HotelCode/ opt Free format Example: 0HTLSQNN1SIN12AUG-OUT14AUG/SSH-SGLB-XS1302/prepaidlate checkout•Worldspan 0TURSQNN1SINddmmm-OUTddmmm/Tourcode-RoomType-HotelCode/•Galileo optFreeformat•Apollo Example: 0TURSQNN1SIN12AUG-OUT14AUG/SSH-SGLB-XS1302/prepaidlate checkout•Amadeus SSTURSQNN1SINddmmm-ddmmm/Tourcode-RoomType-HotelCode/opt Free format Example: SSTURSQNN1SIN12AUG-14AUG/SSH-SGLB-XS1302/prepaidlate checkout

SingaporeStopoverHoliday SCAG SSWP SSWP SSH

BasicSingaporeStopoverHoliday BCAG BCAG BCAG BSSH

TransitLounge(T2&T3) TRAN TRAN TRAN TRAN

TransitHotel(T1/T2/T3Hotels) HCAG HCAG TRAN TRHT

[Forcustomerswhohave not already

purchasedaBasicSingaporeStopover

Holiday,SingaporeStopoverHoliday,

orTransitHotelprogrammepackage]

TransitHotel(T1/T2/T3Hotels) TRAN TRAN TRAN TRAN

[Forcustomerswho have already

purchasedaBasicSingaporeStopover

Holiday,SingaporeStopoverHoliday,

orTransitHotelprogrammepackage]

TransitDay-UsePackage TRAN TRAN TRAN TRAN

FreeSingaporeTour FST FST FST FST

Tour Code for Relevant MarketPROGRAM Europe/UK Australia New Zealand Other Countries

Note: 1) Iftheresponsefromyoursystemforthehotelis“UC”,pleaselookfortherejection messageinthePNROSIremarksandrebook. 2)PleasecanceltheoriginalhotelsegmentinthePNRbeforecreatinganotherrequestfor analternativeHotel. 3)PassengerswhohavealreadypurchasedaBasicSingaporeStopoverHoliday,Singapore StopoverHolidayorTransitHotelprogrammedonotqualifyforanothersubsidisedtransit hotelstay.CorrecttourcodetouseisTRAN. 4) ForTransitHotels,TransitLounge,TransitDay-usepackageandFreeSingaporeTour,the OUTdate(inthebookingcommand)mustbe+1dayforegIN12JUN-OUT13JUN. 5) Forpassengerstravelingwithchildren,2A1Cand2A2C,pleasebookasTRPB.Onlyone extrarollawaybewillbeprovided.2ndchildwillshareexistingbeddingwithparents.

STEP 4 - Uponhotelconfirmation(indicatedas“HK”)inthePNR,pleasetoggletotheagentwebsite as follow: https://www.singaporeair.com/ssh/showThirdPartyBooking.action to checkthebookingstatusagainandobtaintheSSHconfirmationnumber.ToretrievetheSSHbooking,pleaseinsertPNRandfamilyname.

TA Manual (V-07).indd 2 4/10/14 9:37 AM