TRAINING TO THE RESCUEESF-12’s Responder Training Program
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ESF-12’s Responder Training Program
1 Background
3 Results
2 Solution
4 Hands on simulation
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→ Loss of power→ ESF-12 responders to the rescue
Natural Disasters
ESF-12 Team Needs Training→ 90 employees distributed in 14 locations
Challenge
→ Annual classroom training was too costly→ Training interrupted employee productivity
How can ESF-12 provide responders with the same high quality training and still cut costs?
Analysis of Existing Training
PREVIOUS TRAININGTraditional Classroom Training
Simulated Response Exercise
→ Annual training took place over 3 days → Responders traveled to a central location from 14 locations
An Innovative Approach to Blended Learning
PREVIOUS TRAINING BLENDED LEARNING APPROACH
Traditional Classroom Training ?
Simulated Response Exercise
Would online modules provide the same measurable results as the current face-to-face training?
An Innovative Approach to Blended Learning
PREVIOUS TRAINING BLENDED LEARNING APPROACH
Traditional Classroom Training Asynchronous Online Modules
Simulated Response Exercise
Would online modules provide the same measurable results as the current face-to-face training?
Deliver the same information faster Increase engagement Reduce work disruption Reduce costs
YES!
PREVIOUS TRAINING BLENDED LEARNING APPROACH
Traditional Classroom Training Asynchronous Online Modules
Simulated Response Exercise ?
Is it possible to create and coordinate an effective disaster response simulation without physically bringing everyone to the same place?
An Innovative Approach to Blended Learning
Is it possible to create and coordinate an effective disaster response simulation without physically bringing everyone to the same place?
An Innovative Approach to Blended Learning
PREVIOUS TRAINING BLENDED LEARNING APPROACH
Traditional Classroom Training Asynchronous Online Modules
Simulated Response Exercise Synchronous Simulated Response Exercise accessed at their desk
YES! via a web-based synchronous training delivery platform
Asynchronous Online Learning Modules
Asynchronous Online Learning Modules
Asynchronous Online Learning Modules
Asynchronous Online Learning Modules
Asynchronous Online Learning Modules
Synchronous Online Simulated Disaster Response
Knowledge and skills gained from the asynchronous modules
Apply to a life-like simulated scenario
Synchronous Online Simulated Disaster Response
Login to online classroom
Receive communications as they would in a real disaster:→ Briefing on the disaster→ Verbal notes→ Simulated newscast detailing conditions
Background on fictional disaster in Guam
Synchronous Online Simulated Disaster Response
RESPONSE CENTER
2
RESPONSE CENTER
3
LEARNERS ARE DEPLOYED
RESPONDERS ARE ASKED TO:→ Create reports→ Assess damage→ Develop plans to restore energy to the area
REAL RESPONDERS SIMULATED THE ROLES OF
FEMA AND OTHER ORGANIZATIONS BY
COMMUNICATING NEW INFORMATION TO EACH
RESPONSE CENTER.
RESPONSE CENTER
1
Synchronous Online Simulated Disaster Response
Synchronous Online Simulated Disaster Response
Synchronous Online Simulated Disaster Response
Simulation Activities:→ Communicate with other response centers→ Troubleshoot setbacks→ Respond to questions and requests→ Call in for daily ISER conference calls→ Communicate assessment of damage
Synchronous Online Simulated Disaster Response
Prepare a battle rhythm that included:→ Reviewing the day’s schedule→ Assigning roles and responsibilities consisting of:
→ log keeping→ task tracking→ creating a field input report
Synchronous Online Simulated Disaster Response
Learners also completed the following tasks:→Conduct an analysis →Identify needed equipment→Collaborate to deliver the equipment→Recruit assistance for the area→Report on the power restoration activities →Coordinate with energy sector owners
and operators →Secure funding
Blended Learning Success
LEARNAsynchronous
eLearning Modules
PRACTICESynchronous
Simulated Disaster Response Exercise
WINNINGCOMBINATION
A Blended Learning Solution that met
ESF-12s unique needs
Measurement Approaches
Level 1: Reaction→Questionnaire - students shared that the
online training was more lifelike than the previous face-to-face program
Measurement Approaches
Level 1: Reaction
Level 2: Learning → Assessment exercises → End of course quizzesThese had to be completed correctly and passed to receive credit and before participating in the simulation exercise. All responders successfully completed all of these activities i
Measurement Approaches
Level 1: Reaction
Level 2: Learning
Level 3: BehaviorLearners demonstrated their mastery of the behaviors needed for successful deployment through their successful completion of the simulation exercise
Measurement Approaches
Level 1: Reaction
Level 2: Learning
Level 3: Behavior
Level 4: Results→ ESF-12 saved more than $200,000
during their first year→ ESF-12 saved thousands more from a
decrease in time responders spent away from their jobs
COSTS
PRODUCTIVITY
Measurement Approaches
COSTS
PRODUCTIVITY
Benefit-to-cost ratio (BCR) Total Benefits ($250,000) / Program Costs ($60,000) = 4.16 This means that for every $1 invested $4.16 was saved.
Return-on-investment (ROI) ((Total Benefits – Program Costs) / Total Benefits) X 100 (($250,000 - $60,000) / $60,000) X 100 = 317%
Level 1: ReactionLevel 2: LearningLevel 3: BehaviorLevel 4: Results
Conclusion
ESF-12 and Vivid Learning Systems’ solution produced excellent training while minimizing costs.
Success Metrics: → Increased learner satisfaction→ Mastery of knowledge skills→ Financial benefits
KNOWLEDGE. PERFORMANCE. RESULTS. ™
Q&AThank you.
For more information:→Visit www.learnatvivid.com
KNOWLEDGE. PERFORMANCE. RESULTS. ™