We’re not in Kansas anymore
Thriving in the knowledge economy
Process Optimization
Shareholder/Stakeholder Value
Top-down command and control
Management Oversight
Customer Service
Heavy Supply Chain/Manufacturing
Locked-in reseller/supplier relationships
Value in “ownership”
Industrial-era economic principles
Continuous Innovation
Customer/Consumer Value
Community based creation
Employee engagement/empowerment
Customer Delight
Lean Manufacturing/tech empowered B2C models using
open platforms/data
Direct to customer/open commerce models
Value in “creation”
Creative-era economic principles
They were giants…
Disrupted by young up starts
Successful organizations connect, collaborate and innovate
- With Partners- With Customers
- Between employees
84% Of population of developed countries have broadband mobile access by the end of 2014
2,300,000,000Total number of mobile broadband connections globally by end of 2014, a
500%increase since 2007
63%
Of adult smartphone owners use it to go online,
34%Use their smartphones exclusively or almost exclusively to go online 38.2% Of US households are
“wireless only” as of 2013, double the number in 2011
1.468 Trillion MBAnnual Wireless Data usage in 2013,a 200%Increase since 2012
For every$1Invested, US GDP grows by $7-
$10
US Wireless industry valued at $195.5B,
Larger than:
• Publishing• Agriculture• Hotels/Lodging• Air Transportation• Motion Pictures• Auto Industry
73%
Of online adults use social media
55,000,000Photos Shared on Instagram
every day
1.19BFacebook Users globally 95
%of which log-in daily
500,000,0004,100,000,00
0420,000
83%
Daily tweetsBiz decision makers active on TwitterC-level execs active on Twitterof Fortune 500 companies on Twitter
Source: Pew Research Center
Employees are working in new ways
Every business process is collaborative
Digital Services are transforming agencies
New security threats emerging every day
The business of Public Service is Changing
Legacy Assumptions no longer apply
Collaborator
Supplier
Customer
Mobile
Social
Rich Media
CollaborationContext
Workflow Location
Citizens
Stakeholders
Partners
Contractors
Your Company
The Digital Enterprise
Your Agency interacts with more than just your employees; it interacts with an extended ecosystem of Citizens, stakeholders, and partners.
The people in your extended ecosystem expects simple, digital experiences when interacting with your business.
Legacy technologies are not designed to solve this problem really well
CRM
HRIS/HCM
ERP
Enterprise IT is Transforming in Response
Exchange
ECM
Always available, infinitely scalable computing resources
Human – Machine – Human social networks
Mobile enabled device agnostic platforms
Open API based inter-connected services
Context-aware Analyticsbaked into every app
SMS & Voice Payment Processing
Designing the next Uber
Mapping Transactional Email
Modern applications leverage best-in-breed services to power essential functionality
But How do we get there…
From here?
1. Design your future around the experience of your user/customer
2. Identify and build for the “Mobile Moments” in your user’s journey map
Instead of developing a mobile version of your entire legacy system
3. Embrace the Lego® architecture…
Standardized, modular, interchange-able components with well-established APIs
4. Build your geek army…
5. Learn to take effective risks…
Try > Measure > Analyze > Learn > Pivot > Repeat
Box Inc.
Sonny HashmiManaging Director, Global
Government