Andy Soloman, [email protected]@yomdel
Let’s play the who, what, where, when, why and how of live chat.
#IRX13 @yomdel
What is Yomdel?
Your friendly, engaging and helpful online live chat assistants.
We are transforming the online experience by bringing real people to engage 24/7 with visitors, answer questions and offer a helping hand.
We add value to your brand through acquiring more business, increasing conversions & AOV and creating happy customers who share positive experiences.
Yomdel offers unique services in the UK, and has global capabilities.
Creating competitive edge
#IRX13 @yomdel
Who
Customers want to chat, but few online businesses offer live chat. It is a missed opportunity.
#IRX13 @yomdel
What
Unanswered questions are the main reason why customers abandon purchases online
#IRX13 @yomdel
Where
Target the online areas where abandonment is most common – checkout, FAQs etc
#IRX13 @yomdel
When
Online customers pay no attention to opening hours. You must be ready when they are.
#IRX13 @yomdel
Why
Conversion rates soar, while happy customers become loyal and share their experiences.
#IRX13 @yomdel