The Voice of Leadership: How Leaders Inspire, Influence and Achieve ResultsA 3-day program designed to create greater awareness about what participants want to communicate and how they will choose to be different in order to communicate effectively and powerfully enough to inspire others to take committed action. Like the ‘Leadership in Practice’ module, this module will contain the context for giving and receiving honest feedback.

“A 3-day program designed to create greater awareness in order to communicate effectively and powerfully enough to inspire others to take committed action”

How You Will Benefit

The objectives of the workshop are to:• Enable participants to have a personal experience of

authenticity and feedback• Allow participants to have a personal experience of what

matters to them and what they really stand for – who they really are in the world.

• To give participants a greater understanding of the impact/ results of how they interact in groups.

What You Will Cover

The Voices of Effective Leaders - Past and Present• Describe typical situations requiring leadership

communication and assess how well you use the language of leadership in these situations

• Identify five traits of effective leadership communication and assess how well you demonstrate those traits

Finding Your Leadership Voice• Learn the two components of a leader’s voice• Describe several leadership communication styles and

describe your dominant style

Crafting Compelling Messages That Inspire Action and Produce Results

• Pinpoint the desired results of your leadership message by using a results matrix

• Shape your leadership message

Setting the Stage for Powerful Communication• Pick the right forum for leadership communications and

create a winning setting for your key messages• Overcome stage fright and communication anxiety

Taking the Lead• Generate presence and charisma that command respect• Send clear messages that maximize audience understanding

Setting the Direction You Want Others to Travel• Communicate a clear mission and inspire vision and values• Delegate authority in ways that prompt others to take

responsibility

Influencing and Inspiring Others into Action• Identify the factors that demotivate• Light a fire in the hearts of others

Coaching, Counseling and Mentoring for Improved Performance

• Stimulate and guide authentic coaching, counseling and mentoring sessions

Addressing Tough and Touchy Topics in Ways That Defuse Tension

• Handle conflict and hostile disputes

Who Should Attend

Experienced managers and executives and anyone who aspires to aleadership position or who is expected to provide leadership.

The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results

FACULTY

Cathy Johnson

Cathy’s experience and her enthusiasm for helping people become more effective have led to an approach to facilitation that produces results. She is passionate about facilitating conversations to cover needed content while

managing group processes in ways that result in full participation and individual growth. Her focus is on helping create the impetus for positive behavior and attitude changes back in the workplace. Cathy uses a range of experiential approaches while inviting participants to shift towards a focus on excellence.

Cathy’s 25 years of international corporate experience has deepened her understanding of and ability to connect with first-line managers to C-suite executives from all functional roles. She is experienced inTalent Development from assessment centers through the design and delivery of strategic development programs for distinct levels within organizations. Cathy also has a special interest and expertise in helping individuals develop their ability to perform well on a global platform as well as creating greater understanding among multi-cultural teams.

As a facilitator, she has designed and delivered programs on a variety of topics, including change management, leadership development, strategy implementation, high-performing teams, handling difficult conversations, performance management, organizational politics, leading remote teams, influencing without authority, presentation effectiveness, stepping up to management, problem-solving and decision making, assertiveness, coaching and employee engagement.

Prior to entering the field of facilitation, design and coaching, Cathy was Head of Marketing for Global Sources (NASDAQ: GSOL), a leading business-to-business (B2B) media company and a primaryfacilitator of two-way trade with Greater China. She successfully coached teams while gaining experience in eCommerce, project management, IT and magazine publishing. One of her notableachievements was in facilitating greater understanding between the business-side and IT teams, and significantly improving their ability to work together. Before that Cathy developed extensive crossfunctional training programs designed to engage employees, and spent three years in management consulting in the energy industry, focused on organization development.

Cathy moved to Singapore 12-1/2 years ago. She has assisted a number of organizations throughout Asia, including Adidas, Areva, Citibank, Credit Suisse, Deutsche Bank, Energy Market Company, Exxon- Mobil, GlaxoSmithKline, Infineum, Perodua, Royal Bank of Scotland, RBS-Coutts, Research In Motion (RIM), Roche, Singapore Airlines, Singapore Institute of Management, Telekom Malaysia, United Bank of Scotland, United Engineering Malaysia, Unilever, Visa and Vitrex. She has worked with people with a wide range of experience, education levels, functional expertise, backgrounds and cultures from Hong Kong, the Philippines, Indonesia, Malaysia, China, Thailand, India, Vietnam, Burma, Taiwan, Singapore,Australia, Pakistan and Japan.

Cathy received a Bachelor of Arts degree (Dean’s List, Phi Beta Kappa) from the University of North Carolina at Chapel Hill and a Master of Business Administration (MBA) degree from the Keenan-Flagler Business School of the University of North Carolina at Chapel Hill. She is a Certified Professional Coach with training from New Ventures West, a Certified Transitions Coach with training from Fischer Group International, and is a member of the International Coach Federation. She has MBTI Step I and II and Firo-B accreditations, Thiagi Game Facilitation certification, BlessingWhite certification and she uses DISC™ personality profiling tools extensively.

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Seminar Information

SingaporeSeminar Timing: Registration: 8.30am. Course proper: 9am-5pm. 15-minute morning and afternoon breaks at 10.30am and 3.30pm.

Lunch 1-2pm.

Venue: NUS Extension @ Park Mall, 9 Penang Road, #12-01 Park Mall, Singapore 238459

Fee: SGD 2,175

Discount: 5% group discount for 3 and more participants.

COURSE OUTLINE

What will I do during the workshop?

Learning Objectives• Improve Your Leadership Communication Skills• Build Greater Buy-in, Trust and Loyalty• Demonstrate Grace Under Fire and Defuse Tension• Overcome Resistance to Change• Motivate Followers and Inspire Them to Action• Rally Support in Difficult Situations

The Voices of Effective Leaders Past and Present• Define Leadership• Describe the Voice of Leadership • Describe Typical Situations Requiring Leadership, and Assess

How Well You Use the Language of Leadership in These Situations

Explain How Effective Leaders—Past and Present—Have Communicated

• Describe Five Traits of Effective Leaders as Communicators, and Assess How Well You Demonstrate Those Traits

• Describe the Objectives, Agenda, and Major Themes for This Seminar

Finding Your Leadership Voice• Describe the Two Components of a Leader’s Voice• Describe How to Find Your True Voice as a Leader• Describe Several Leadership Styles and Describe Your

Dominant Style• Describe How and When to Adopt Each Style

Crafting Compelling Messages That Inspire Action and Produce Results

• Pinpoint the Desired Results of Your Leadership Message by Using a Results Matrix

• Shape Your Leadership Message by Using the Elements of Information Packaging

Setting the Stage for Powerful Communication• Pick the Right Forum and Create a Winning Setting for Your

Key Messages• Overcome Stage Fright and Communication Anxiety

Getting the Attention and Understanding of Those You Wish to Lead

• Get the Genuine Attention of Followers• Generate Presence and Charisma That Command Respect• Send Clear Messages That Maximize Audience

Understanding• Tell Stories That Captivate Audiences and Drive Home Your

Message

Setting the Direction You Want Others to Travel • Communicate a Clear Mission and Inspiring Vision and Values• Give Instructions and Delegate Authority in Ways That Prompt

Others to Take Responsibility

Influencing and Inspiring Others into Action• Describe the Factors That Demotivate People• Light a Fire in the Hearts of Others• Describe and Apply Nine Different Influence Strategies• Get Others to Accept, Endorse and Advance Your Agenda• Overcome Resistance and Initiate Change

Coaching, Counseling, and Mentoring for Improved Performance

• Stimulate and Guide Authentic Coaching, Counseling and Mentoring Sessions

• Apply the Appreciative-Inquiry Technique to Facilitate Improvement

• Listen to and Deeply Understand Others• Provide Positive Feedback and Constructive Criticism

Addressing Tough and Touchy Topics in Ways That Defuse Tension

• Discuss the “Undiscussables” and Other Sensitive Issues• Deliver Bad News and Unpopular Change in Ways That Win

Acceptance• Handle Conflict and Hostile Disputes

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