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THE ROLE OF MINDSET IN USER CENTRED DESIGN

SIMON LAWRY + ZAANA HOWARD HUDDLE

MINDSET = PERSPECTIVE DETERMINES HOW YOU BEHAVE & INTERACT IN THE WORLD

Mindset Knowledge Set

Skill Sets Tool Sets DESIGN

COMPETENCY SETS

Adapted from Nelson & Stolterman (2012), The Design Way.

Mindset Knowledge Set

Skill Sets Tool Sets

Adapted from Nelson & Stolterman (2012), The Design Way.

KEY FOCUS IN DESIGN IS KNOWLEDGE, SKILL & TOOL SETS

MINDSET IN DESIGN IS THE SECRET SAUCE

MINDSET IN CONTEXT MINDSET IN CONTEXT

RESEARCH QUESTION: WHAT CAN WE UNDERSTAND ABOUT PEOPLE THAT IS RELEVANT FOR THE FUTURE?

JODIE’S STORY

BLAH BLAH’S STORY

MICHELLE’S STORY

TWO MINDSETS: GENERATIVE + RECEIVING





CHARACTERISTICS OF GENERATIVE + RECEIVING MINDSETS

GENERATIVE RECEIVING

PROACTIVE !

COURAGE !

CLARITY !

OPPORTUNITY !

ME + THE WORLD

REACTIVE !

FEAR !

UNCERTAINTY !

CONSTRAINT !

ME VS THE WORLD

LITTLE HUMANS HAVE GENERATIVE MINDSETS


INFLUENCING FACTORS

!BELIEF IN AGENCY

!SENSE OF SELF

!LOCUS OF CONTROL

!


IT’S A CONTINUUM

!

+ !

WHAT WE LEARNED

WE STARTED SEEING IT EVERYWHERE WE STARTED SEEING GENERATIVE + RECEIVING MINDSETS EVERYWHERE

IN OURSELVES

IN OTHERS

WHAT DOES IT MEAN?

KNOWLEDGE, SKILL & TOOL SETS ARE TANGIBLE

MINDSET IS MORE LIKE AIR AND IS INTANGIBLE

MINDSET CHANGES HOW KNOWLEDGE, SKILL + TOOL SETS CAN BE APPLIED

SHIFTING MINDSET SHIFTS THE OUTCOMES

WE CHOOSE THE MINDSET WE BRING

V

OUR ROLE AS USER CENTRED DESIGNERS


PROBLEM TO POSSIBILITY

PROBLEM TO SOLUTION


HOW MIGHT WE… CHOOSE POSSIBILITY?



PROBLEM TO SOLUTION


HOW MIGHT WE… ENCOURAGE A GENERATIVE MINDSET IN OURSELVES AND PEOPLE WE WORK WITH?



PROBLEM TO SOLUTION

THANKS UX AUSTRALIA!

SIMON LAWRY + ZAANA HOWARD WEAREHUDDLE.COM