March 11, 2008
Voice Search Conference
RJ Auburn
CTO, Voxeo Corporation
“The” Question: Hosted or Premise?
1Monday, April 7, 2008
There is always a simple answer...
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One Size Fits All!
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Ok, How About TwoSizes Fit All?
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Really it depends
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Who are you?
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Outbound Notification?
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Call Center?
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Healthcare?
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Voice Search and Directory Assistance?
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Government?
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What Size Is Your Deployment?
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10 Ports?
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Or, 10,000 Ports?
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What about your traffic pattern?
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Steady State
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Bursty
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Seasonal?
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Hosted IVR
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Scalability
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SLA
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ROI
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Minimizes Risk
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Premise
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Security
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IT Control
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Platform is a fixed cost
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Best of both worlds: Hybrid
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Hosted and Premise IVR, two great tastes that go great together!
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Overflow
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Disaster Recovery
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The Voxeo Vision
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Simplicity
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Single platform for both Hosted and Premise
http://flickr.com/photos/brook/219253583/34Monday, April 7, 2008
Seamless Switchover
http://flickr.com/photos/mrpattersonsir/30330130/
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But how does it work?
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Hybrid Routing Architecture
Caller
Carrier
A
Voxeo Carrier
Soft Switch
Premise Site
Hosted
IVR
Carrier
B
SMS800
LEC
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Wrapping Up
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Look at the big picture
http://flickr.com/photos/txd/100437832
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Weigh your options
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Don’t forget hidden costs
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Thank You
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