Download pdf - The Power of IBM SmartCloud for Social Business and XPages App Dev

Sample Scenario: Partner Community

Leverage IBM SmartCloud for Social Business and

Extend the Functionality via Apps

Niklas Heidloff10/24/13

© 2013 IBM Corporation2

Key Messages demonstrated in the Sample Scenario

● IBM SmartCloud for Social Business (SC4SB) provides a big set of out of the box functionality, for example:● Ability to invite guests● File synchronization for offline mobile usage● Communities with forums, files, etc.

● Apps can be developed to extend the SC4SB functionality to implement specific business requirements, specifically:● Workflow functionality / task assignments● Internal discussions


Sample Scenario: Partner Community

● Zeta Insurance is a health insurance company that sells their products through partners, the insurance brokers

● For the communication with partners a SC4SB community is used● New partners can easily be added as guests● Product brochures are stored in the community as files● Brokers can ask questions about products via forums

● Insurances brokers use the out of the box SC4SB community UX● Web UI and mobile app● File synch to mobile app for offline usage

● The Zeta Insurance support team uses an internal support app● To avoid that multiple people work on same question● To avoid having internal discussions in front of partners


Sample Scenario: Partner Community – Personaes

Zeta InsuranceSupport Specialists

Samantha Daryn Alan GoodwinPaul Zhou

Insurance Brokers





Insurance Brokers

SC4SB Community





Insurance Brokers

SC4SB Community

Internal Support App


Resources and Questions

● Home page: http://ibmdw.net/social● SDK: http://ibmsbt.openntf.org● GitHub: https://github.com/OpenNTF/SocialSDK● StackOverflow: #ibmsbt● Twitter: @ibmsbt● YouTube: http://youtube.com/ibmsbt● Playground: http://bit.ly/sbtplayground


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Acknowledgements and Disclaimers

© Copyright IBM Corporation 2013. All rights reserved.– U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with

IBM Corp.

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