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The New “R”s For Engaging Millennial Learners

Chat + Q&AThere will be a question

and answer period after the event.

RecordingThis recording will be

made available after the event.

PollingTell us what you think,

go ahead, don’t hesitate!

Housekeeping

Join The Conversation!

TwitterFollow: @AxonifyTweet: #MillennialLearning

Dr. Christy [email protected]

Please engage me!

Engaging & Motivating Millennials

Traveling To Share Research.

How do you really feel about corporate learning?

2 to 5 Years, In The Swing Of Things

1st Year NewbieA

B

C6 to 10 Years, Seasoned

Poll #1 : How Many Years In The Biz?

C

11 to 15 Years, With Scars To Prove ItD

16+ Years, Many MoonsE

Agree

Strongly AgreeA

B

CNeutral

Poll #2 : New employees/trainees have changed.

C

DisagreeD

Strongly DisagreeE

In The Chat Window

List Your Top 3 Challenges or Concerns Related to Training Millennials

Baby Boomer [1943 – 1969] Ages 53 to 70

Silent [1925 – 1942] Ages 71 to 87A

B

CGeneration X [1961 – 1981] Ages 32 to 52

Poll #3 : What Generation Are You?

C

Millennial (Nexter, Gen Y, Echoboom) [1982 – 2002] Ages 11 to 31D

Culture Clash: Boomer Employers & Millennial Employees

Generational Differences

Boomers

VietnamCivil RightsCold War

EqualityChange

LatchkeyTelevision

Recessions

EducationExperience

HelicopterParents

Technology

TeamworkReinforcement

Gen X Gen Y

AmbitiousWorkaholic

FlexibleIndividualist

EntitledConfident

Letterhead Email Text

Annual Current Instant

Adapting Adept Select Savvy

Influences

Values

Traits

Comms

Timing

Tech

Words To Live By

Words To Live By

“Mom, if you help me clean up my toys, I’ll give you a sticker.”

Just because we are transmitting information does not mean it is being received!

“I failed a quiz because I didn’t realize he was teaching – I thought he was just talking.”

Learners Are

ReadHear - Lecture

Images & Audio-VisualView a Demonstration

Participate in DiscussionHands-On Experience / Application

Design / Create / Present / Teach

Passive

Active

Source: Sousa (2011) How the Brain Learns

Research Based Methods

“If I only had one hour to liveI would spend it

with my professor…

“If I only had one hour to liveI would spend it

with my professor…because he can make an hour seem like a

lifetime”

The Brain is a Novelty SeekerUse varied training activities that actively involve learners.

Source: Sousa (2011) How the Brain Learns & Svinicki (2004) Learning & Motivation

Stop For ProcessingSource: Bruff, D. (2009) Teaching with Classroom Response Systems

Agree

Strongly AgreeA

B

CNeutral

Poll #4 : My workplace training is highly varied and interactive.

C

DisagreeD

Strongly DisagreeE


Listening + Writing = Switch Tasking“The brain cannot carry out two cognitive processes simultaneously…


Listening + Writing = Switch Tasking“The brain cannot carry out two cognitive processes simultaneously…what we refer to as multi-tasking is actually switch-tasking”

E L E V T O R

VListening + Writing = Switch Tasking

Visual Input Taking Notes


Dual CodingInformation Processing

Verbal Input

Vivid Images With Minimal

Text

3 DAYS

3 DAYS

10% Retention

65% Retention

“She acted like she knew more

than us.”

“This learning experience was very easy.

I didn’t know what he was talking about

most of the time, but I still made an A.”

Relevance

Relevance

Source: Duarte, N. (2010) Resonate

Trainee Mentor



TraineeHero

Prevails Trainer Mentor

Encourages

Obstacles

The Call

Guide Trainees on a Hero’s Journey

Contrast the what is with how it could be.


Create Relevance With A Call To Action

What is What is What is

Whatcould be

Whatcould be

“She wants us to no

how to spell.”

RELAXED Learning Environments

Decline In Social Rules and Formality

FLEXIBLE

Relaxed =Non-

Authoritarian

Knowledgeable

ApproachableA

B

CFlexible / Not Rigid

Poll #5 : When asked to describe their ideal educator/trainer, which of the following did NOT make the top 5?

C

Nice / Caring / Friendly / HelpfulD

Alert To Whether Trainees UnderstandE

Knowledgeable

ApproachableA

B

CFlexible / Not Rigid

Poll #5 : When asked to describe their ideal educator/trainer, which of the following did NOT make the top 5?

C

Nice / Caring / Friendly / HelpfulD

Alert To Whether Trainees UnderstandE

Raised Central to their Parents Lives

Most Relational Generation

thus farExpect Us to Care

& Connect with Them

Millennial learner comments suggest we have a rapport problem.

“Not only is the book a better teacher…

Millennial learner comments suggest we have a rapport problem.

“Not only is the book a better teacher…it also has a better

personality!”

5

Displays a sense of humor and is entertaining.

Millennials’ Ideal Educator/Trainer Countdown

4

Energetic, Enthusiastic and Positive.


3

Open Minded and FlexibleNot Rigid


2

Alert As To WhetherLearners Understand


1

Nice, Friendly, Caring, Helpful and Approachable


Develop Positive Rapport.Every interaction we have with a learner / trainee will typically produce distance

or produce closeness.There Is Little Neutrality


Greatest challenge is not assisting them in achieving outcomes, It’s getting them to WANT TO.


Education is not the filling of a pail; it is the lighting of a fire.

– W.B. Yeats

“So glad to be back in one of your classes. I

forgot how great the energy in

your class makes me feel.”

Create A Positive Emotional Experience With Your Training Sessions

Ask Yourself…

Are my best training days ahead of me, or behind me?

Summary of The New “R”s:

Research Based MethodsRelevanceRelaxedRapport

Case Study

How Does Pep Boys Engage Learners?

Issues

Incidents increasing

Issues

• Shrink rate• Safety incidents

No retentionIncidents increasing

Issues

• Shrink rate• Safety incidents

• Knowledge gaps• No operational transfer

Solution

Research-based

Solution

• Bite-sized• Spaced-repetition

RelevanceResearch-based

Solution

• Bite-sized• Spaced-repetition

• Personalized• Adaptive

Results

Loss PreventionAn increase in calls to theIntegrity Pays hot line of up to

60%

Safety Incidents & ClaimsDespite growing headcount a reduced claim count of

45%

ShrinkInventory shrink reducedby over

55%

Results

Loss PreventionAn increase in calls to theIntegrity Pays hot line of up to

60%

Safety Incidents & ClaimsDespite growing headcount a reduced claim count of

45%

ShrinkInventory shrink reducedby over

55%

Over 19,000 Pep Boys Employees Engaged Daily

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