The ManageEngine StoryOctober 2013

Sridhar Iyengar

Vice President, ManageEngine 1

2

Agenda

Zoho Corporation

The Early Days

Manage Engine Story

Questions that changed us

Zoho Corporation

Zoho Corp Founded in 19960 Venture capital1800 employees

WebNMS

OEM / Telecom Business / M2M

World’s #1 in EMS frameworks

ManageEngine

IT Management Software

70,000+ customers

Strong Product line

Marquee customers

ZOHO

Office Collaboration Software

SaaS & web 2.0 Leader

8 Million Users

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The Early Days – The 1990’s

Sridhar VembuTony G Thomas

No standardsEverything is proprietary

:o(

Let’s build a company

Lets give to everyone

3

1996-1998

SNMP API

Why don’t we build aNetwork Management Framework for our customers?

Network/Element Manager

Agents

Customers

JAVA!

Simulation API’s

4

WebNMS - Revolutionised EMS/NMS Space

• Most affordable and Widely deployed Network Management Framework Used by Telco and Carriers

•Top-Rated Private OSS EMS Specialist By Heavy Reading over 160 vendors and 90 different service providers

Partial list of Customers

1998-2002

5

A Time To ‘Question Everything’

Why don’t we build efficient IT Management products?

Why can’t we have all the features of the Big 4?

Why can’t IT Management software be easy?

Can we make software work without consultants or experts?

Can we make IT Management software affordable to everyone

Boom! Bang!

6

2003 Manage Engine is born!

30 products / 100+ versions

A team of 4 people build helpdesk software ServiceDesk Plus

Small teams… more product ideas….

2003

2005

Today

A Team of 6 people try to build an affordable Network Monitoring software called OpManager

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Manage Engine Product Breadth

Network

Network Monitoring

NetflowAnalysis

Network Config Mgmt

Servers & Applications

Server Monitoring

Application Perf

Monitoring

End User Experience

Desktop

Desktop Management

Asset Management

Remote Control

ServiceDesk

Helpdesk

ITIL Service Desk

Software License Tracking

Windows Infrastructure

Active Directory

SQL Server

Exchange Server

Event Log & Compliance

Windows Event Logs

Syslog Management

Firewall Log Analyzer

Security

Vulnerability Analysis

Patch Management

Password Management

MSP Solutions

Integrated MSP Platform

MSP Helpdesk

MSP Desktop Mgmt

On-Demand Solution

Helpdesk

Applications Monitoring

Integrated IT Management – IT360

Mobility

Home grown scripts

Open-source tools / freeware

Low cost point products

• Low-cost

• Easy to setup

• No integration

Integrated IT management solutions from the BIG 4

• Expensive

• Complex &Time-consuming

• Integrated solution

IT Management Options before Manage Engine

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The Manage Engine Alternative

Big 4

ManageEngine

Low cost, single product vendors

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The Manage Engine Culture

• Listen to customers and partners and be open in communication

• Best software at affordable prices

– The product speaks for itself

• Make it easy to try and buy

– No high-pressure sales model, passing benefit to the customer

• Product experts available always

– Local expertise

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Customer Survey

• 95% of respondents would buy additional ManageEngine products

• Versus competitive products– More scalable

– More affordable

– Easier to use

– Faster to deploy

• Best describes ManageEngine– Great products

– Great support

– Excellent value12

What is ‘Real-Time IT’ ?

• Synchronizes IT with the 24/7 needs of business

• Makes the most of emerging “always on” mobile, social and collaboration technologies

• Delivers real-time services to organizations that are operating at an ever-increasing pace

• Uses a “single pane of glass” for monitoring IT assets AND key business processes

Manage Engine Moving Forward…Where?

• Make the most of today’s game-changing technologies

• Deliver immediate services to organizations that are operating at an ever-increasing pace

• Leverage IT and infrastructure to support new business models and applications

Embrace ‘Real-time IT’ to operate at speed of Business

Real-Time IT

Cloud & Virtualization

On Demand

MobileSocial &

Collaboration

Integrated IT Management

ManageEngine General Roadmap

• REST APIs to integration between ME product & external 3rd party products

• Scalability to address large enterprise needs

• Depth of functionality in each product

• Better Reporting, Customizable dashboards / Unified presentation

• Mobile App support

ManageEngine: Awards & Recognition

Gartner’s ITSSM Magic Quadrant position ManageEngine

ServiceDesk Plus

ManageEngine: Awards & Recognition

A Smart Match

Simple, Smart and Productive Solutions

Customer Comes First

Great products / results come from passionate people

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Summary

Our journey has been a game changer !

Smarter alternative to complex, expensive (Big 4) software

Proven technology with more than 70,000 ME customers worldwide

Love our journey so far and excited about what lies ahead

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Mille Grazie!...17

Parting Thoughts…

“Question Everything”