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Page 1: The Cultural Responsiveness Academy - Field … Cultural Responsiveness Academy: ... Public Child Welfare Training Academy ... and understood as a black woman in this

TheCulturalResponsivenessAcademy:Equippingtheworkforcetoreducetheimpactofbiasonsocialworkprac8ce

WanjiruGolly,Ph.D.DawnSchoonhovenScoC,M.S.W.

PublicChildWelfareTrainingAcademyAcademyforProfessionalExcellence

PCWTA is a program of Academy for Professional Excellence at San DiegoStateUniversitySchoolofSocialWorkandweworkincollabora8onwithourUniversity partners, CSU San Bernardino, Loma Linda University and CSUFullerton.

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Thebusinessofchange.

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Changeishard.

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Changeisrisky.

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Changeisgood.

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Changeispossible.

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Today’sGoals

•  Facilitateopenandhonestconversa8onamongchildwelfareprofessionalsaboutculturalresponsiveness

•  Fosteraclimateofsupportandculturalhumilitybypar8cipa8ngininsight-building,skill-basedac8vi8es

•  Considerstrategiesthatwillsupportsystemicchanges,reducethenega8veimpactofbiasondecision-making,anddevelopaprocesstochangethelandscapeofinjus8ce

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Ques8on:Whatmakeschangepossible?

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Dispropor8onateplacementofchildrenofcolorhasbeenalongstandingissue

Biasimpactssocialworkprac8ce(asindicatedbyanoverrepresenta8onofAfricanAmerican,La8noandNa8veAmericankidsincareandresearch)

Agenciesandthecommunityhaveexpecta8onsthatworkersoperateinaculturallyresponsivemanner

Changeishard…butpossible

DefiningtheProblem

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Collabora8on

CountyofSanDiegoChild

WelfareServices

PublicChild

WelfareTrainingAcademy

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LeveragingWhatWeKnowEngagetheCommunity:FairnessandEquityCommiCees,workgroupswithkeystakeholders

Iden;fyPar;cipants:StatementofIntent

CompleteE-Learning:Founda8onalKnowledgeaboutHistoricalcontext

In-PersonClassroomTraining:6monthsin-person(1day/month)

Coaching:Individualorsmallgroup

Prac;cumProject-smallgroupprojects

Presenta;on:CRApeers,agencyleaders,andcommunityStakeholders

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Par8cipants

•  Introduc8ontotheCRA• AfricanAmericanExperience&Worldview•  ImpactofHistoricalTraumaonAfricanAmericanFamilies•  Iden8fyingandManagingBias• EngagingAfricanAmericanFamilies• SuccessionPlanningandCoaching

Manager/PolicyAnalystCohort

•  Introduc8ontotheCRA• AfricanAmericanExperience&Worldview•  ImpactofHistoricalTraumaonAfricanAmericanFamilies•  Iden8fyingandManagingBias• EngagingAfricanAmericanFamilies• CrossCulturalSupervision

PSS/SPSW/PSWCohort

•  Introduc8ontotheCRA• AfricanAmericanExperience&Worldview•  ImpactofHistoricalTraumaonAfricanAmericanFamilies•  Iden8fyingandManagingBias• EngagingAfricanAmericanFamilies• CustomerCare

SupportStaffCohort

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Ques8ons?

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GatheringandU8lizingFeedbackPre-

assessmentsurvey

Sa8sfac8onsurveys

Gatheringqualita8vefeedback

Connec8ngthelearning

acrosscohorts

Monthlymee8ngswith

leadership

FocusGroups

FollowUpSurveys

Upgrademodelandcurriculaasneeded

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SummaryofEvalua8on•  IndividualLevelSurveys:– GeneralDemographicSurvey(CRApar8cipants)– ACri8onsurvey(par8cipantswhosignuptoaCendbutdonot)

– Demographicsurveyofthoseinpoten8alpar8cipantpoolbutdidnotaCendtraining

– Feedbacksurveyattheendofeachclass– Feedbacksurveyattheendofeachcoachingsession

– 6monthfollowupsurveytoallpar8cipants

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•  Organiza8onalSurveys:–  Pre-assessmentsurveytoallstaff– Quarterlyorganiza8onalsurveys

•  EmbeddedEvalua8on:–  Classroomtrainingevalua8ons

•  TrainerEvalua8on:– Observa8onandsurveycompletedbyPCWTAstaff

•  FocusGroups:–  Completedwithpar8cipantsacercomple8onoftheprogram

SummaryofEvalua8on

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CRAPre-AssessmentSurvey

• 39%Caucasian/White• 26%Hispanic/La8no(a)

256pre-assessmentswerecollected:208self-iden8fied

theirethnicity

Mostrespondentslessthan5yearsintheircurrentposi8on

93.12%confidentinworkingwithdiversepopula8ons

97.36%excitedtolearnmoreaboutdifferentcultures

68.87%reportedthattheirregion/programprovidesgoodculturally-relevantservices

2%

15%

4%

39%

26%

2% 7%

1%

4%

EthnicityAfrican AfricanAmerican Asian

Caucasian/White Hispanic/La5no(a) MiddleEastern

Mul5-Racial Pacific-Islander Other

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MidYearFeedbackSurveyResults

•  10-ques8onsurvey•  Asksaboutlearningobjec8ves,inclusionofofbestprac8ceintraining,clearandeffec8vecontent,effec8vetrainingdelivery,sa8sfac8onwithmaterial

•  1-5scalewith5beingthehighestra8ng•  Consistentlyacrossallcohorts–meanscoreof4.54

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“Ihavegainedthecouragetodiscussdispropor8onalityinmyregionwithother

coworkersoutsideoftheCRA.IfeelempoweredandunderstoodasablackwomaninthisAgencyandIfeellikemyconcernsarebeingmetwithregardstoAfrican

Americanchildreninoursystemalongwiththeirfamilies.”

~SocialWorker,ChildWelfareServices

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“ThemostsuccessfulcomponentoftheCRAhasbeentheprac8ceac8vi8esintheclassroom.

Theyhaveallowedmetodoadeeperself-examinaCon,beopentohearingfeedback

fromothers,andthinkaboutspecificbehavioralchangesIcanmake.”

~DeputyDirector,ChildWelfareServices

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“Ihaveno8cedIammoreconsciousandawarethatmypercepConand

experiencecouldbecompletelydifferentfromsomeoneelse’s.”

~PolicyAnalyst,ChildWelfareServices

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“AnexampleofsomethingIamtakingawayfromCRAisthatIwilllistenmoreintentlyto

clientswhentheydescribetheirfamily’sexperience.Thiswillhelpwithmyunderstandingandallowmetohelpwiththeirunderstandingof

oursystem.”

~SocialWorker,ChildWelfareServices

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Crea8ngFamilySymbols

•  Usingthepaperandmarkersprovided,pleasedrawasymbolthatrepresentsyourfamily.

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Gochange.

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Ques8ons?

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Formoreinforma8on,pleasecontactDawnSchoonhovenScoC

[email protected]

PCWTA is a program of Academy for Professional Excellence at San DiegoStateUniversitySchoolofSocialWorkandweworkincollabora8onwithourUniversity partners, CSU San Bernardino, Loma Linda University and CSUFullerton.

Somepor8onsofthispresenta8onwereadaptedfromtheCRApresenta8onattheCalSWECTitleIV-ESummit.


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