Telecom MonitorQ3 2020Report
This is the report of the Netherlands Authority for Consumers and Markets (ACM) with the market figures of the telecom sector.
Based on data from the most important market participants in the telecom industry, the Telecom Monitor gives an overview of the trends in mobile
services, fixed telephony, broadband, television, business network services, and bundles. The largest market participants in the sector regularly provide
ACM with information about their activities for the Telecom Monitor.
ACM verifies that data. In that way, ACM is able to keep track of the trends and developments in the various markets. The figures form a solid basis for
ACM’s three-year market analyses.
page
Table of contents
Trends 3
Remarks and corrections 4
5Mobile
Television 42
Fixed telephony 14
Broadband 24
Business network services 36
Bundles 48
Interviewed market participants 54
3
TrendsThird quarter of 2020
Mobile data and voice minutes
In the third quarter of 2020, people in the Netherlands consumed considerably more mobile data than in previous quarters. Data
consumption in the third quarter was 264 billion MB, which is an increase of 20 percent compared with the second quarter. One
possible explanation for this increase is that, during the summer months, people spent more time outdoors, and thus consumed
more mobile data and less wifi.
After an increase in the first six months, the volume of voice minutes over fixed telephony once again dropped to pre-coronavirus-
pandemic levels (fourth quarter of 2019). The volume of voice minutes over mobile telephony, too, dropped by 10% compared with
the second quarter of 2020.
Broadband connections of households
In total, 7.5 million households have broadband connections. Of those households, over 4 million have a broadband connection of
100 Mbps (Megabit per second) or higher. More and more people have broadband connections based on fiber-optic technology,
which comes at the expense of copper-based and cable-based connections. In the third quarter, over 1.5 million households had
fiber-optic connections, which was 59,000 more than in the second quarter. Approximately 6 million households have copper
connections or fiber-optic connections, which is 22,000 less than in the second quarter.
Market shares of mobile operators
The three largest providers in the Netherlands each have a market share of between 20 and
30 percent on the mobile-connections market. Based on mobile-data consumption, the market share of mobile operator T-Mobile
(including Tele2) was nearly half of all data in the third quarter of 2020. KPN's and VodafoneZiggo’s market shares were between 20
and 25 percent. KPN and VodafoneZiggo are the largest providers on the broadband market, each with a market share of between
45 and 50 percent. T-Mobile has a market share of between 5 and 10 percent, and Delta Fiber Nederland has a market share of less
than 5 percent.
Fiber-optic wholesale market
The wholesale market for access (physical or otherwise) to fiber-optic networks that have been built to locations of business end-
users continues to grow. This market of so-called ‘ODF access’ for data traffic between different business parks consisted in the third
quarter of 2020 approximately 107,000 connections. Over these FttO connection networks (‘Fiber to the Office’), approximately
57,000 lines are offered as retail service to business end-users. Approximately 40 percent of business network services are currently
offered over fiber-optic connections.
4
Remarks and corrections(Dutch)
Algemeen
• De ACM rapporteert de cijfers van T-Mobile en Tele2 gezamelijk onder de naam T-Mobile.
• Onder DELTA Fiber Nederland vallen de gegevens van Caiway, Delta, Cogas en CIF.
Mobiel
Ten opzichte van de Telecommonitor rapportage Q2 2020 zijn er enkele datacorrecties doorgevoerd voor:
• Mobiele retailaansluitingen (p. 5)
• Mobiel verbruik van belminuten voor kwartalen Q1 en Q2 2020 (p. 9, p. 11)
Zakelijke netwerkdiensten
Datacorrecties voor retail zakelijke glasaansluitingen (p. 36):
• 2019-Q1: was 54.427, correctie 53.685
• 2020-Q2: was 56.974, correctie 56.998
Datacorrecties voor wholesale zakelijke glasaansluitingen (p. 38):
• 2019-Q1: was 94.406, correctie 97.601
• 2019-Q2: was 95.239, correctie 99.315
• 2019-Q3: was 95.997, correctie 99.840
• 2019-Q4: was 98.689, correctie 102.738
• 2020-Q2: was 107.048, correctie 106.799
5
Retail connectionsMobile
Op basis van vragen 10_A1_1_1-2-3-4, 10_A1_2_1-2-3-4, 10_A1_3_1-2-3-4, 10_A1_4_1 en 10_B3_1_1-2-3 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Postpaid MNO 14.671 14.818 14.975 15.097 15.186 15.273
Prepaid MNO 2.288 2.205 2.093 2.095 1.932 1.825
Postpaid and prepaid MVNO 4.882 5.022 5.070 4.910 4.862 4.962
Total mobile connections 21.841 22.045 22.138 22.102 21.979 22.059
Of which bundled (data and speech) 19.786 19.974 20.051 20.333 20.323 20.403
Of which data only connections 504 509 505 512 821 832
0
5.000
10.000
15.000
20.000
25.000
Aa
nta
l a
an
slu
itin
ge
n x
1.0
00
6
Machine-to-Machine connections
Op basis van vragen 10_A1_4_1 van de Telecommonitor
Mobile
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Machine-to-Machine (M2M) 6.080 6.385 6.744 7.067 7.108 7.543
0
1.000
2.000
3.000
4.000
5.000
6.000
7.000
8.000
Aa
nta
l a
an
slu
itin
ge
n 1
.00
0
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[30 - 35%] [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%]
[20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%]
[20 - 25%] [20 - 25%] [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%]
[20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%]
7
Retail market share based on connectionsMobile
KPN
VodafoneZiggo
T-Mobile
MVNO's
Op basis van vragen 10_A1_1_1-4, 10_A1_2_1-4, 10_A1_3_1-3, en 10_B3_1_1-3 van de Telecommonitor
0%
5%
10%
15%
20%
25%
30%
35%
40%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile MVNO's
8
Retail revenue of Mobile Network Operators (MNOs)Mobile
Op basis van vragen 10_A2_1-2-3-4, 10_A2_2-2-3-4, 10_A2_3-2-3-4, en 10_A2_4-2-3 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Revenue € 1.036.429 € 1.052.244 € 1.103.976 € 1.041.965 € 989.682 € 984.064
€ 0
€ 200.000
€ 400.000
€ 600.000
€ 800.000
€ 1.000.000
€ 1.200.000
in €
10
00
9
Op basis van vragen 10_A3_1_1-2-3, 10_A3_2_1-2-3, 10_A3_3_1-2-3, 10_A3_4_1-2-3, en 10_B3_1_1-2-3 van de Telecommonitor
Retail volume 3G/4G dataMobile
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Data 4G MB 176.594.521 193.147.454 195.615.160 204.120.370 210.522.896 253.544.083
Data 3G MB 11.651.467 12.103.119 11.246.871 10.212.104 8.882.108 10.785.506
0
50.000.000
100.000.000
150.000.000
200.000.000
250.000.000
300.000.000
Aa
nta
l x
1.0
00
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[25 - 30%] [25 - 30%] [25 - 30%] [20 - 25%] [25 - 30%] [20 - 25%]
[15 - 20%] [15 - 20%] [15 - 20%] [15 - 20%] [20 - 25%] [20 - 25%]
[45 - 50%] [40 - 45%] [45 - 50%] [50 - 55%] [45 - 50%] [45 - 50%]
[5 - 10%] [5 - 10%] [10 - 15%] [5 - 10%] [5 - 10%] [5 - 10%]
10
Retail market share based on data consumptionMobile
T-Mobile
SP's / other MVNO's
Op basis van vragen 10_A3_1_3, 10_A3_2_3, 10_A3_3_3, 10_A3_4_2, en 10_B3_1_3 van de Telecommonitor
KPN
VodafoneZiggo
0%
10%
20%
30%
40%
50%
60%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile SP's / other MVNO's
11
Op basis van vragen 10_A3_1_1-2-3, 10_A3_2_1-2-3, 10_A3_3_1-2-3, 10_A3_4_1-2-3, en 10_B3_1_1-2-3 van de Telecommonitor
MobileRetail volume of voice minutes and SMS/text
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
SMS 841.366 819.376 768.430 710.440 726.928 616.932
Minutes 8.061.767 7.835.272 8.274.548 11.090.374 11.565.590 10.254.548
0
2.000.000
4.000.000
6.000.000
8.000.000
10.000.000
12.000.000
14.000.000
Aa
nta
l x
1.0
00
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[30 - 35%] [30 - 35%] [30 - 35%] [25 - 30%] [25 - 30%] [25 - 30%]
[25 - 30%] [20 - 25%] [25 - 30%] [20 - 25%] [20 - 25%] [20 - 25%]
[25 - 30%] [25 - 30%] [25 - 30%] [40 - 45%] [35 - 40%] [35 - 40%]
[20 - 25%] [20 - 25%] [20 - 25%] [15 - 20%] [10 - 15%] [15 - 20%]
12
Op basis van vragen 10_A3_1_1, 10_A3_2_1, 10_A3_3_1, 10_A3_4_1, en 10_B3_1_1 van de Telecommonitor
KPN
VodafoneZiggo
T-Mobile
SP's / other MVNO's
Retail market share based on consumed voice minutesMobile
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile SP's / other MVNO's
13
MobileWholesale volume of call termination (excluding onnet)
Op basis van vragen 10_C2_1_1-2-3-4-5 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Volume terminated from national networks 213.602 230.663 219.170 227.201 165.322 314.514
Volume terminated from abroad 4.011.134 3.915.591 3.913.035 4.204.771 4.507.294 4.220.924
0
500.000
1.000.000
1.500.000
2.000.000
2.500.000
3.000.000
3.500.000
4.000.000
4.500.000
5.000.000
Min
ute
n x
1.0
00
14
Fixed telephonyRetail single connections
Op basis van vragen 20_A1_1_1-2-3-4-5-6 en 20_A1_7_1-2-3-4-5 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
PSTN 498 470 446 417 388 378
VoB Single connection 5.196 5.161 5.113 5.052 4.924 4.896
0
1.000
2.000
3.000
4.000
5.000
6.000
Aa
nta
l x
1.0
00
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%]
[40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%]
[5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [0 - 5%] [0 - 5%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
15
Fixed telephonyRetail market share based on single connections
KPN
VodafoneZiggo
T-Mobile
DELTA Fiber Nederland
Op basis van vragen 20_A1_1_1-2-3-4-5-6 en 20_A1_7_1-2-3-4-5 van de Telecommonitor
Other
0%
10%
20%
30%
40%
50%
60%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile DELTA Fiber Nederland Other
16
Fixed telephonyRetail churn of single connections
Op basis van vragen 20_A2_1_1-2 en 20_A2_7_1-2 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Adds 1,70% 1,86% 1,61% 1,41% 1,41% 2,66%
Disconnects 2,76% 2,85% 2,90% 2,65% 2,68% 3,45%
0%
1%
2%
3%
4%
17
Op basis van vragen 20_A3_1_1, 20_A3_1_2, 20_A3_7_1, en 20_A3_7_2 van de Telecommonitor
Fixed telephonyRetail turnover PSTN and VoB
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Revenue VoB 159.100 161.067 160.029 168.542 158.781 154.215
Revenue PSTN 46.843 45.380 41.476 40.293 37.280 36.398
0
50.000
100.000
150.000
200.000
250.000
in €
1.0
00
18
Op basis van vragen 20_A1_2_1-2-3-4-5-6, 20_A1_3_1-2-3-4-5-6, en 20_A1_8_1-2-3-4-5 van de Telecommonitor
Fixed telephonyRetail dual connections
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
ISDN1 and ISDN2 96 61 40 19 7 5
VoB Dual connection 173 167 164 162 158 157
0
50
100
150
200
250
300
Aa
nta
l x
1.0
00
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[70 - 75%] [65 - 70%] [65 - 70%] [60 - 65%] [60 - 65%] [60 - 65%]
[20 - 25%] [25 - 30%] [30 - 35%] [30 - 35%] [35 - 40%] [35 - 40%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
19
Fixed telephonyRetail market share based on dual connections
KPN
VodafoneZiggo
T-Mobile
Other
Op basis van vragen 20_A1_2_1-2-3-4-5-6, 20_A1_3_1-2-3-4-5-6, en 20_A1_8_1-2-3-4-5 van de Telecommonitor
0%
10%
20%
30%
40%
50%
60%
70%
80%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile Other
20
Fixed telephonyRetail churn of dual connections
Op basis van vragen 20_A2_2_1-2, 20_A2_3_1-2 en 20_A2_8_1-2 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Adds 0,13% 0,12% 0,32% 0,44% 0,48% 1,97%
Disconnects 8,92% 16,04% 12,75% 14,31% 7,68% 2,83%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
21
Op basis van vragen 20_A4_2_1-2-3-4 van de Telecommonitor
Fixed telephonyRetail volume based on voice minutes
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Minutes broadband 1.835.412 1.787.671 1.803.453 1.989.725 2.192.150 1.942.919
Minutes traditional telephony 388.327 361.880 335.832 338.149 344.102 262.852
0
500.000
1.000.000
1.500.000
2.000.000
2.500.000
3.000.000
Aa
nta
l x
10
00
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[50 - 55%] [50 - 55%] [50 - 55%] [50 - 55%] [50 - 55%] [50 - 55%]
[30 - 35%] [35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%]
[5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
[5 - 10%] [5 - 10%] [5 - 10%] [0 - 5%] [0 - 5%] [0 - 5%]
22
Fixed telephony
Op basis van vragen 20_A4_2_1-2-3-4 van de Telecommonitor
Retail market share based on voice minutes
KPN
VodafoneZiggo
T-Mobile
DELTA Fiber Nederland
Other
0%
10%
20%
30%
40%
50%
60%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile DELTA Fiber Nederland Other
23
Fixed telephony
Op basis van vragen 20_A3_11_1-2-3-4 van de Telecommonitor
Retail turnover per type of traffic
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Other 3.553 3.366 3.701 2.823 2.308 2.276
International 8.429 7.504 6.826 7.575 6.874 5.701
Mobile national 14.727 13.409 11.640 13.013 15.648 11.914
Fixed national 53.989 51.377 46.189 59.860 50.824 45.339
0
10.000
20.000
30.000
40.000
50.000
60.000
70.000
80.000
90.000
in €
1.0
00
24
BroadbandRetail connections per type
Op basis van vragen 30_A1_1_1-2-3-4-5, 30_A1_2_1-2-3-4-5, 30_A1_3_1-2-3-4-5, 30_A1_4_1-2-3-4-5, 30_A1_5_1-2-3-4-5, en 30_A1_6_1 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
DSL 2.613 2.582 2.562 2.512 2.479 2.465
Cable 3.495 3.501 3.511 3.515 3.520 3.511
Fiber 1.324 1.349 1.386 1.428 1.477 1.537
0
1.000
2.000
3.000
4.000
5.000
6.000
7.000
8.000
Aa
nta
l x
1.0
00
25
BroadbandPercentage retail connections by speed
Op basis van vragen 30_A1_1_1-2-3-4-5, 30_A1_2_1-2-3-4-5, 30_A1_3_1-2-3-4-5, 30_A1_4_1-2-3-4-5, en 30_A1_5_1-2-3-4-5 van de Telecommonitor. Snelheid op basis van
geadverteerde snelheid
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
≥ 100 Mbps 44,7% 45,1% 45,7% 46,7% 47,4% 47,8%
≥ 30 Mbps, < 100 Mbps 46,0% 45,9% 46,0% 45,0% 44,6% 44,4%
≥ 10 Mbps, < 30 Mbps 8,5% 8,3% 7,7% 7,8% 7,6% 7,3%
< 10 Mbps 0,8% 0,7% 0,6% 0,5% 0,5% 0,5%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Aa
nta
l x
10
00
26
Op basis van vragen 30_A1_1_1-2-3-4-5 en 30_A1_2_1-2-3-4-5 van de Telecommonitor. Snelheid op basis van geadverteerde snelheid
BroadbandRetail DSL-connections by speed
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
DSL ≥ 100 Mbps 673 680 705 693 703 704
DSL ≥ 30 Mbps, < 100 Mbps 1.515 1.493 1.494 1.458 1.432 1.432
DSL ≥ 10 Mbps, < 30 Mbps 368 359 318 323 308 293
DSL ≥ 2Mbps, < 10 Mbps 53 46 40 35 33 33
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Aa
nta
l x
10
00
27
BroadbandRetail cable connections by speed
Op basis van vragen 30_A1_3_1-2-3-4-5 van de Telecommonitor. Snelheid op basis van geadverteerde snelheid
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Cable ≥ 100 Mbps 1.929 1.929 1.938 1.939 1.952 1.956
Cable ≥ 30 Mbps, < 100 Mbps 1.329 1.339 1.343 1.345 1.337 1.327
Cable ≥ 10 Mbps, < 30 Mbps 233 230 227 231 230 228
Cable ≥ 2 Mbps, < 10 Mbps 3 3 3 0 0 0
0
500
1.000
1.500
2.000
2.500
3.000
3.500
4.000
Aa
nta
l x
10
00
28
Retail fiber-optic connections by speed
Op basis van vragen 30_A1_4_1-2-3-4-5, en 30_A1_5_1-2-3-4-5 van de Telecommonitor. Snelheid op basis van geadverteerde snelheid
Broadband
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Fiber ≥ 100 Mbps 723 742 764 848 887 930
Fiber ≥ 30 Mbps, < 100 Mbps 572 579 595 551 562 579
Fiber ≥ 10 Mbps, < 30 Mbps 28 28 26 28 27 27
Fiber ≥ 2 Mbps, < 10 Mbps 1 1 0 0 0 0
0
200
400
600
800
1.000
1.200
1.400
1.600
1.800
Aa
nta
l x
10
00
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%]
[40 - 45%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [40 - 45%]
[5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
29
Other
KPN
VodafoneZiggo
T-Mobile
DELTA Fiber Nederland
BroadbandRetail market shares based on connections
Op basis van vragen 30_A1_1_1-2-3-4-5, 30_A1_2_1-2-3-4-5, 30_A1_3_1-2-3-4-5, 30_A1_4_1-2-3-4-5, 30_A1_5_1-2-3-4-5, en 30_A1_6_1 van de Telecommonitor
0%
10%
20%
30%
40%
50%
60%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile DELTA Fiber Nederland Other
30
BroadbandRetail churn based on connections
Op basis van vragen 30_A5_1_1-2, 30_A5_2_1-2, 30_A5_3_1-2, en 30_A5_4_1-2 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Adds 2,81% 2,72% 2,66% 2,68% 2,64% 3,62%
Disconnects 2,70% 2,84% 2,63% 2,63% 2,36% 3,55%
0%
1%
2%
3%
4%
31
BroadbandLow-quality WBT-connections
Op basis van vragen 30_B3_1_b-c-d-e en 30_B3_2_1-2-3-4 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
DSL 2.596 2.579 2.588 2.553 2.520 2.507
Cable 3.491 3.497 3.519 3.558 3.517 3.509
Fiber 1.242 1.254 1.280 1.329 1.362 1.419
0
500
1.000
1.500
2.000
2.500
3.000
3.500
4.000
Aa
nta
l x
10
00
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%]
[45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
32
Op basis van vragen 30_B3_1_b-c-d-e en 30_B3_2_1-2-3-4 van de Telecommonitor
DELTA Fiber Nederland
KPN
VodafoneZiggo
T-Mobile
BroadbandMarket share based on low-quality WBT-connections
0%
10%
20%
30%
40%
50%
60%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile DELTA Fiber Nederland
33
Op basis van vragen 30_B1_1_b-c, 30_B1_2_b-c, en 30_B1_3_b van de Telecommonitor
BroadbandUnbundled access and external procurement of copper and fiber-optic (FttH) by alternative providers with KPN
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Unbundled Local Loop Fiber (FttH) 79 85 90 96 103 109
(Virtual) Unbundles Local Loop Copper 337 338 333 299 288 275
Purchase of active fiber optic connections (FttH) 84 87 94 99 101 108
Purchase of active copper connections 352 360 396 414 421 431
0
100
200
300
400
500
600
700
800
900
1000
Aa
nsl
uit
ing
en
x 1
00
0
34
BroadbandHomes connected and activated (FttH)
Op basis van vragen 0_A3_1_4 en 30_A1_4_1-2-3-4-5 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Homes connected fiber 2.746 2.767 2.826 2.962 3.054 3.154
Homes activated fiber 1.301 1.326 1.362 1.402 1.452 1.512
0
500
1.000
1.500
2.000
2.500
3.000
3.500
Aa
nta
l x
1.0
00
35
Op basis van vragen 0_A3_1_4 en 30_A1_4_1-2-3-4-5 van de Telecommonitor. Vanaf de straatkast (SDF) zijn hogere xDSL bandbreedte snelheden (tot 200Mbit/s) leverbaar dan via
de wijkcentrale (MDF)
BroadbandHomes connected to upgraded copper
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Homes connected upgraded copper 4.246 4.337 4.399 4.525 4.586 4.503
Homes activated upgraded copper 1.501 1.526 1.586 1.614 1.585 1.586
0
500
1.000
1.500
2.000
2.500
3.000
3.500
4.000
4.500
5.000
Aa
nta
l x
1.0
00
36
Business network servicesRetail business fiber-optic connections
Op basis van vragen 30_A2_1_1 van de Telecommonitor. Exclusief aansluitingen kleine en regionale marktpartijen
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Retail business active fiber connections 53.685 54.339 55.146 55.917 56.887 57.036
50.000
52.000
54.000
56.000
58.000
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%]
[20 - 25%] [20 - 25%] [25 - 30%] [20 - 25%] [25 - 30%] [25 - 30%]
[5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%]
[10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%]
[10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%]
37
Other
Eurofiber
T-Mobile
VodafoneZiggo
KPN
Op basis van vragen 30_A2_1_1 van de Telecommonitor. Aansluitingen kleine en regionale marktpartijen wordt niet meegenomen in het berekenen van het marktaandeel
Business network servicesMarket share based on retail business fiber-optic connections
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile Eurofiber Other
38
Op basis van vragen 30_B4_1_1-3, 30_B4_8_1, 30_A2_1_1-2, en 30_A2_4_1 van de Telecommonitor. Inclusief schatting aansluitingen kleine en regionale marktpartijen
Business network servicesWholesale business fiber-optic connections
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
ODF (FttO) connections 99.315 99.840 102.738 104.441 106.799 107.416
94.000
96.000
98.000
100.000
102.000
104.000
106.000
108.000
110.000
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%]
[10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%] [10 - 15%]
[5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%]
[25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%]
[15 - 20%] [15 - 20%] [15 - 20%] [15 - 20%] [15 - 20%] [15 - 20%]
39
Other
Business network servicesWholesale market share based on business fiber-optic connections
KPN
VodafoneZiggo
T-Mobile
Eurofiber
Op basis van vragen 30_B4_1_1-3, 30_B4_8_1, 30, 30_A2_1_1-2, en 30_A2_4_1 van de Telecommonitor. *Marktaandeel kleine en regionale marktpartijen zijn geschat op 10% (zie
marktanalyse ODF-Access (FttO))
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile Eurofiber Other
40
Business network servicesWholesale HKWBT and leased lines
Op basis van vragen 30_A2_4_1, 30_B2_1_b-c-d, 30_B2_2_1-2-3, 30_B4_3_b-c-d-e, 30_B4_4_1-2-3-4, 30_B4_6_b-c, 30_B4_7_1-2 en 30_B4_8_1 van de Telecommonitor. De cijfers
zijn gebaseerd op de marktafbakening die volgt uit het marktanalysebesluit HKWBT/HL 2012.
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Wholesale total 113.253 112.209 109.947 109.058 110.522 107.205
0
20.000
40.000
60.000
80.000
100.000
120.000
140.000
Aa
nsl
uit
ing
en
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
[20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%]
[20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [25 - 30%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
41
Op basis van vragen 30_A2_4_1, 30_B2_1_b-c-d, 30_B2_2_1-2-3, 30_B4_3_b-c-d-e, 30_B4_4_1-2-3-4, 30_B4_6_b-c, 30_B4_7_1-2 en 30_B4_8_1 van de Telecommonitor. De cijfers
zijn gebaseerd op de marktafbakening die volgt uit het marktanalysebesluit HKWBT/HL 2012
KPN
VodafoneZiggo
T-Mobile
Eurofiber
Other
Business network servicesWholesale market share of HKWBT and leased lines
0%
10%
20%
30%
40%
50%
60%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile Eurofiber Other
42Digitale platforms zijn bijvoorbeeld DSL, Digitenne en Satelliet.
TelevisionRetail subscriptions per connection type
Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, en 40_A1_4_1-2-3-4 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Digital platforms 2.270 2.236 2.199 2.155 2.114 2.075
Fiber 1.167 1.197 1.218 1.237 1.259 1.296
Cable 4.090 4.077 4.060 4.058 4.058 4.036
0
1.000
2.000
3.000
4.000
5.000
6.000
7.000
8.000
Aa
nta
l x
1.0
00
43
Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, en 40_A1_4_1-2-3-4 van de Telecommonitor
TelevisionDigitalization of television subscriptions
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Digital 3.293 3.291 3.276 3.386 3.369 3.380
Analogue and digital 3.736 3.724 3.711 3.577 3.562 3.527
Analogue 497 494 491 488 500 500
0
1.000
2.000
3.000
4.000
5.000
6.000
7.000
8.000
Aa
nta
l x
1.0
00
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[30 - 35%] [30 - 35%] [30 - 35%] [30 - 35%] [30 - 35%] [30 - 35%]
[50 - 55%] [50 - 55%] [50 - 55%] [50 - 55%] [50 - 55%] [50 - 55%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
44
DELTA Fiber Nederland
Other
TelevisionRetail market shares based on subscriptions
Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, en 40_A1_4_1-2-3-4 van de Telecommonitor
KPN
VodafoneZiggo
T-Mobile
0%
10%
20%
30%
40%
50%
60%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile DELTA Fiber Nederland Overige aanbieders
45
Op basis van vragen 40_A2_1_1-2, 40_A2_2_1-2, 40_A2_3_1-2, 40_A2_4_1-2, 40_A2_5_1-2 en 40_A2_6_1-2 van de Telecommonitor
TelevisionRetail churn of television subscriptions
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Adds 2,54% 2,49% 2,35% 2,26% 2,29% 2,92%
Disconnects 2,75% 2,80% 2,56% 2,62% 2,43% 3,24%
0,0%
0,5%
1,0%
1,5%
2,0%
2,5%
3,0%
3,5%
46
TelevisionRetail turnover of radio/tv subscriptions
Op basis van vragen 40_A3_1_1-2-3, 40_A3_2_1-2-3, 40_A3_3_1-2, 40_A2_4_1-2 en 40_A2_5_1-2-3 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Non-cable providers aggregated € 147.263 € 147.018 € 144.299 € 143.721 € 143.319 € 143.451
Cable providers aggregated € 284.335 € 290.883 € 292.055 € 286.844 € 278.893 € 295.069
0
50.000
100.000
150.000
200.000
250.000
300.000
350.000
400.000
450.000
500.000
in €
1.0
00
47
TelevisionHomes passed and cable penetration level
Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, en 40_A1_4_1-2-3-4 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Penetration rate cable 53% 52% 52% 52% 52% 52%
Homes passed cable 7.734 7.745 7.758 7.773 7.787 7.801
0
1.000
2.000
3.000
4.000
5.000
6.000
7.000
8.000
9.000
0%
10%
20%
30%
40%
50%
60%
Ho
me
s P
ass
ed
x 1
.00
0
Ka
be
l p
en
etr
ati
eg
raa
d i
n %
48
BundlesRetail connections of bundles
Op basis van vragen 50_A1_1_1-2-3-5-6, 50_A1_2_1-2-3-4, en 50_A1_3_1 van de Telecommonitor
Vast-mobiele bundels zijn bundels waarin één of meerdere vaste diensten worden gecombineerd met een mobiele dienst
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Fixed-Mobile Bundles 2.570 2.636 2.702 2.760 2.810 2.848
Triple play 2.466 2.398 2.327 2.280 2.171 2.101
Dual play 1.747 1.785 1.817 1.885 1.974 2.015
0
1.000
2.000
3.000
4.000
5.000
6.000
7.000
8.000
Aa
nta
l a
an
slu
itin
ge
n x
1.0
00
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%] [35 - 40%]
[45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%] [45 - 50%]
[5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
[0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%] [0 - 5%]
49
Op basis van vragen 50_A1_1_1-2-3-4-5-6, 50_A1_2_1-1-2-3-4, en 50_A1_3_1 van de Telecommonitor
BundlesRetail market share of bundles
KPN
VodafoneZiggo
T-Mobile
DELTA Fiber Nederland
Other
0%
10%
20%
30%
40%
50%
60%
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
KPN VodafoneZiggo T-Mobile DELTA Fiber Nederland Other
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
[50 - 55%] [50 - 55%] [50 - 55%] [45 - 50%] [45 - 50%] [45 - 50%]
[40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%] [40 - 45%]
[0 - 5%] [0 - 5%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%]
50
VodafoneZiggo
T-Mobile
Op basis van vragen 20_A1_1_1-2-3-4-5-6, 20_A1_7_1-2-3-4-5 , 50_A1_1_2-4-6, 50_A1_2_1-3-4, en 50_A1_3_1 van de Telecommonitor
Vast-mobiele bundels zijn bundels waarin één of meerdere vaste diensten worden gecombineerd met een mobiele dienst
BundlesRetail market share of bundles with mobile
KPN
0
0,1
0,2
0,3
0,4
0,5
0,6
2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2
KPN VodafoneZiggo T-Mobile
51
BundlesRetail connections with broadband
Op basis van vragen 30_A1_1_1-2-3-4-5, 30_A1_2_1-2-3-4-5, 30_A1_3_1-2-3-4-5, 30_A1_4_1-2-3-4-5, 30_A1_5_1-2-3-4-5, 50_A1_1_1-4-5, 50_A1_2_1-2-4, en 50_A1_3_1 van de
Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Broadband in Fixed-Mobile 24% 25% 25% 25% 25% 26%
Broadband in triple play 42% 42% 41% 41% 40% 39%
Broadband in dual play 24% 25% 25% 26% 27% 28%
Broadband only 9% 8% 8% 7% 7% 7%
Breedband in vast-mobiel 35% 35% 36% 37% 38% 38%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
52
BundlesRetail connections with television
Op basis van vragen 40_A1_1_1-2-3, 40_A1_2_1-2, 40_A1_3_1-2-3, 40_A1_4_1-2-3-4, 50_A1_1_1-2-3, 50_A1_2_1-3, en 50_A1_3_1 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
TV in Fixed-Mobile 23% 24% 24% 24% 25% 25%
TV in triple play 39% 39% 39% 39% 38% 37%
TV in dual play 18% 18% 19% 20% 22% 22%
TV only 20% 19% 18% 16% 16% 15%
TV in vast-mobiel 49% 51% 52% 53% 55% 56%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
53
BundlesRetail connections with fixed telephony
Op basis van vragen 20_A1_1_1-2-3-4-5-6, 20_A1_7_1-2-3-4-5 , 50_A1_1_2-4-6, 50_A1_2_1-3-4, en 50_A1_3_1 van de Telecommonitor
2019-Q2 2019-Q3 2019-Q4 2020-Q1 2020-Q2 2020-Q3
Fixed telephony in Fixed-Mobile 32% 33% 34% 34% 36% 37%
Fixed telephony in triple play 45% 44% 44% 43% 43% 42%
Fixed telephony in dual play 7% 7% 6% 6% 6% 6%
Fixed telephony only 16% 17% 16% 16% 15% 15%
Vaste telefonie in vast-mobiel 41% 42% 43% 44% 46% 47%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
AT&T KPN AT&T
BT T-Mobile (incl. Tele2) BT
CanalDigitaal VodafoneZiggo CanalDigitaal
Colt Colt
Delta Fiber Ned. (Caiway, Delta, Delta Fiber Nederland
CIF, Cogas, Rendo) Eurofiber
Eurofiber KPN
KPN T-Mobile (incl. Tele2)
T-Mobile (incl. Tele2) Verizon
Verizon VodafoneZiggo
VodafoneZiggo
AT&T CanalDigitaal CanalDigitaal
BT Delta Fiber Nederland Delta Fiber Nederland
CanalDigitaal KPN KPN
Colt T-Mobile (incl. Tele2) T-Mobile (incl. Tele2)
Delta Fiber Nederland VodafoneZiggo VodafoneZiggo
Eurofiber
KPN
T-Mobile (incl. Tele2)
Verizon
VodafoneZiggo
54
Breedband en netwerkdiensten
Financiële gegevens / Netwerk Mobiel Vaste telefonie
Televisie Bundels
Interviewed market participantsData is provided per market by the below market participants