11 to 12 April 2007 | Zurich, Switzerland
Walter PitrofTechnology Solution Professional
Microsoft Switzerland
SC104
System Center Operations Manager 2007 Technischer Überblick
Agenda System Center Investments
What is SCOM 2007 ?
System Definition Model
Architecture & Design
Management Packs
Service Oriented Monitoring
Audit Collection Services
Reporting
Extending SCOM 2007
System Center Roadmap
System Center Investments
System Center Service Desk
KnowledgeOffice SharePoint Server 2007
FormsOffice Forms Server 2007
WorkflowWindows Workflow Foundation
LinkingWS *
DW/Reporting
SQL Server 2005
Configuration Mgmt DB
SDM / SQL Server 2005
Incident Management Solution Pack
Knowledge
Articles
Incident
Forms
Incident
Types
Incident
Workflows
Incident
Reports
Data
Sources
Change Management
Problem Management
Incident Management
Self Service Provisioning
Password Reset
Asset Lifecycle
ManagementIncident creation
and tracking
Process Handling
Service Operation
Escalation
Asset creation
and tracking
Reallocate
Retire Asset
From Microsoft
Contract Management
Financial Management
Service Level Reports
Call Management
3rd Party
System Center
Operations Manager 2007
Client & Server Monitoring
Audit Collection Service (ACS)
What is in SCOM 2007?
Proactive alerting/action
response
Client Monitoring
Service Oriented
Monitoring
Knowledge Management
Management Reports
System Definition Model (SDM)
Knowledge Driven Management
9
System Definition Model (SDM):
A formal model of a complete system
All information pertinent to deployment and operations
Machine-readable, capturing intent of
developers and administrators
System topology
Developer constraints
IT policy
Installation directives
Health model
Monitoring rules
Service Level Agreements
Reports
SDM
Applications
Application
Hosts
Network Topology
& OS
Hardware
Understanding SDM and its Practical Application in 2006 to 2008http://www.microsoft.com/business/dsi/smds_wp.mspx
SCOM 2007
Componemts & Architecture
SCOM 2007 Components
Operational Database- Operational data store
- Configuration store
Root Management Server- Central point for configuration management and extensibility
- Supports high availability
Management Server- Sends configuration and receives data from Agents
- Same as MOM 2005
What’s New?• Customizable database name
• Installed using a SQL script
• Remote database setup using command line
What’s New?• Unified Console
• Command Shell
Console- Integrated experience for operators and
administrators
- Role based security ensures optimized
experience for all users
SCOM 2007 Components
Reporting Data Warehouse- Long term data store
- Supports high availability
Reporting Server- Provides reports
- Installed on SQL Reporting Services
2005 SP1
Agent- Used to monitor servers and clients
What’s New?• Multiple management groups
• Custom data warehouse name
What’s New?• Console integration
What’s New?• Leverages Active Directory
• Can be deployed using SMS, Sys-prep or Command Shell
NEW SCOM 2007 Components
Audit Database- Stores security events
- Supports high availability
Audit Collector- Collects events from the Audit Collection enabled agents
Web Console Server- Thin client much like OWA
- View Topology diagrams and performance charts
- Run Tasks
Gateway Server- Monitors Agents in untrusted domains
- Requires certificates
Redmond Management Group
Europe Management Group
Asia Management Group
Enterprise OrganizationManaging 2500 plus servers
TCP 5724TCP 5724
SCOM 2007 Install Overview
Operational Database
Management Servers
Consoles
Agents
Import Management Packs
SCOM 2007 Install Overview
OpsMgr 2007 Management Group
Enterprise Deployment Capacity Planner
System Center Capacity Planner V2Models OpsMgr 2007 and Exchange 2007
Official deployment planning tool
Accounts for new OpsMgr 2007 topologies
Beta available nowhttp://connect.microsoft.com/SystemCenter
DemoComputer & SNMP Device Discovery
Management Packs
Management Packs
SDMModels
Service Models
Business Knowledge
OperationalProcesses
DeveloperInsights
SCOM 2007 MP Deployment
MP sent to agent if required
Discovery run
Objects discovered e.g.
Operating System
SQL Server
Database
Monitoring begins C1 C2 C3 C4
Class Example
Entity
Logical Entity
Local Application
Windows Local
Application
DNS Client
Sp
ecia
lizes
System.Library
Microsoft.Windows.
Library
Microsoft.Windows.DNS
DemoImport MP
Sealed Management Packs
Read only
Digitally signed by vendor
Benefits
Simplifies upgrading to a new version
Easy to roll back to original version
Simplifies troubleshooting for the vendor
Operations M
anager 2007
Infrastru
cture
Overrides
The mechanism to modify MP behavior
Stored separately from the vendor MP
Stored in a new MP
Vendor
Management Packs
SQL
AD
IIS
Overrides
DemoAdjusting Monitors with Overrides
Service Oriented Monitoring
What Is A Distributed Application
Applications that interact
to perform an action and
produce output
Runs on many physical
tiers—Scale out, over
the internet, disparate
networks
Heterogeneous
components—Legacy
applications, Partner
Web Services
Basic Health Model Of An Entity
Entity
Availability
Health
Performance
Health
Security
Health
Configuration
Health
Overall
Health
SQL SVR
Service
Windows
Service State
5 different Health States
Unknown / un-initialized
Success
Warning
Error
Maintenance
Basic Model - Distributed Application Structure
Health Models
“Messaging”
DemoDistributed Application
Audit Collection Services
SCOM 2007 ACS Architecture
Monitored
Clients
Monitored
Servers
Operational
DB
ACS
Collector
Events subject to tampering Events under control of auditors
Data Warehouse
SCOM
Server
Alerts
Real-Time
Analysis Forensic
Analysis
&
Reporting
Role Base Security
User Roles
User Role Profiles
Read Only Operator
Operator
Advanced Operator
Author
Reporting User
Adminsitrator
Scope by
Groups
Tasks
Views
Reports
Rule Targets
Role Based Security
User Role
=
Tasks[Restart Transport
Service]
Views[Mail Queues]
Targets[N/A]
Scope
View Alerts
View Performance
Submit Task
Profile
Operator +
Groups
[Mailbox Servers]
[Exchange Operators]
other investments
Client Monitoring
Synthetic Transactions ―Watcher Node‖ Verify Internet Connectivity
Verify Mail Connectivity
Client OS Management Pack Diagnostic Tasks
Aggregated Reports
Information Worker Management Pack Office Crash Reports
VMVMVM
VM
VMVM
VM
VMVMVM
VM VMVM
VMVM
VMVMVM
VM
VM VMVMVM
VM
108
Agentless Exception Monitoring (AEM)
AEM Reports including Top 10 Crashes
Top 10 Crashing Aplications
Collection of Application Crash
information (Watson errors)
Application Health Monitoring
Aggregate reporting across monitored
systems
150 application signatures for friendly
name reporting
VMVMVM
VM
VMVM
VM
VMVMVM
VM VMVM
VMVM
VMVMVM
VM
VM VMVMVM
VM
Microsoft Application and Platform
Monitoring AD Integration for discovery,
grouping, agent configuration
Integrated Console with role-
based security
Self Tuning Thresholds
Programmability via Power
Shell and SDK
Knowledge Authoring Schematized Knowledge
Knowledge Templates
Authoring in Microsoft Word 2003 +
Spell check
Advanced formatting
Task PaneInsert tasks
Insert views
Tasks and views are context aware
Based on MAML schema –same as TechNet
Infrastructure Monitoring
XML/SOAP-based
secure management
protocol
Firmware
implementable
Broad Microsoft and
industry support
SNMP device
discovery
Network
Management readyUNIX
SCOM 2007 Reporting
Console Integration
Reports are run from the
Console, not the SQL
Reporting Services
Webpage
Multi-language support
- driven by the Users
locale
Knowledge for reports
helps in selecting reports
Supporting for scheduling
reports
Support for saving
parameter definitions to a
favorite report
Launch support for
SQL ReportBuilder
DemoReporting
Extending SCOM 2007Heterogeneous platform support
Priorities Management PacksManagement Pack Survey
Citrix 66%
VMWare ESX, GSX 66%
Oracle Database 64%
RedHat Linux 57%
Blackberry Enterprise Server 50%
Apache Web Server 45%
Sun Solaris 44%
Oracle Application Server 39%
SAP 34%
SuSe Linux 31%
IBM AIX 30%
Oracle E-Business Suite 30%
MySQL Database 30%
HP-UX 27%
WebSphere Application Server 25%
IBM Lotus Notes/Domino 21%
PeopleSoft 21%
Priorities Connector
Connectors
Primary
Use
%LORG
Primary Use
% by MOM
users
Tracker 06
Usage Direction
IBM Tivoli TEC 17.33 12.28 10.4% Outbound
HP Openview
Operations 10.67 8.77 14.6% Outbound
BMC Remedy 11.33 13.16 10.8% Outbound
HP Peregrine 7.33 11.4 9.8% Outbound
HP Openview Service
Desk 19.33 22.81 7.6% Outbound
BMC SIM 3.67 5.26 5.5% Outbound
Cisco Works 29 33.33 Inbound
HP Openview NNM 13.33 11.4 13.8% Inbound
IBM Tivoli NetView 20.67 18.42 8.8% Inbound
Micromuse Netcool 6 10.53 Inbound
EMC Smarts 2.67 5.26 Inbound
Citrix Company Confidential © 2006 Citrix Systems, Inc – All rights reserved.
Citrix
nworks VMware MPSupported on OpsMgr2007 & MOM 2005
VMware ESX 2.x & 3.x
VirtualCenter 1.x & 2.x
VI3 Cluster & Resource Pools
OpsMgr 2005 diagram view of hosts, guests, clusters, resource pool relationships
LINUX Netware WINWIN
Partner Ecosystem
System Center Operations Manager 2007(SCOM) provides best-of-breed operations management to the Windows platform and Microsoft applications
Partners extend SCOM to heterogeneous environments delivering rich management capabilities to a broad range of platforms, applications and devices
Build a Management Pack Use MCF (SCOM Connector Framework) to
extend SCOM to your Management tool
Join Microsoft Management Alliance (MMA) see whitepapers, SDK’s, links to Partners, etc.
www.microsoft.com/management/mma
Connecting SCOM Alerts Bi-Directionally
to Other Management Frameworks
Other Management Framework
e.g. Tivoli, HPOV, CA UniCenter
SCOM 2007Management Group
Product Connectorbuilt on MCF
ProductConnector
Engyro - Connectors
MOM 2005OpsMgr 2007,
RC2OpsMgr 2007 GA
IBM Tivoli TEC
IBM Tivoli Netcool (Micromuse) 2H07
HP OpenView (Unix)
HP OpenView (Windows)
HP Service Desk 2Q07
HP Peregrine 2H07
BMC Remedy
BMC Service Imapct Manager 2Q07
BMC Magic Service Desk 2Q07
Universal Connector 2Q07
Frontrange HEAT 2H07
Event System Interoperability Support
SCOM Roadmap
System Center Operations
Manager 2007 Timeline
Beta 2
June 2006
RC1
Q4 CY2006
RTM 23rd of March 07
GA Apr. 07
Over 7,000 Beta Testers
24 TAP and 100+ RDP Customers around the world
41 TAP Partners working on MPs, connectors, and extensions
Key solutions for SQL 2005, Vista, Office, and Exchange
Microsoft IT deployment to 6,500 servers and 20,000 desktops by RTM
Resources
Webcasts on TechNet:http://www.microsoft.com/technet/opsmgr/2007/evaluate/webcasts.mspx
Downloads for SCOM 2007:http://www.microsoft.com/technet/opsmgr/2007/downloads/default.mspx
Management Pack Catalog:http://www.microsoft.com/technet/prodtechnol/mom/catalog/catalog.aspx?kw=&vs=2007&ca=&co=All
11 to 12 April 2007 | Zurich, Switzerland