© 2014 by Arun Prakash and Sonia Wadhwa. All Rights Reserved.
SESSION 107 SEP 23, 2014 8:00 AM – 9:00 AM
DESIGNING TANGIBILITY IN COMMUNITIES OF PRACTICE: KEY TO SUCCESS
ARUN PRAKASH ([email protected]) SONIA WADHWA ([email protected])
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
Arun Prakash Arun Prakash is a recognized thought leader in the fields of organizaEonal development and learning technologies. He has leveraged his 20+ years of experience in meaningful integraEon of formal and informal methods of learning through technology. These methods have been the cornerstone of award-‐winning collaboraEve learning products and management systems.
Sonia Wadhwa Sonia Wadhwa is a passionate advocate of improving L&D performance by focusing on performance support and collaboraEve learning. She is an authority in sePng-‐up and managing high-‐performance learning delivery operaEons for some of the world’s largest enterprises. With over 20 years of experience in direcEng global L&D teams, Sonia serves as a board member for several learning associaEons and consorEums.
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
CoP
What are Communi5es of
Prac5ce?
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
CoP
COMMUNITIES OF PRACTICE (CoP)
› Groups of individuals who have similar goals and/or challenges, or share a passion for a topic or skill area; who deepen their knowledge and experience in the common area of experEse by regularly interacEng with each other.
What it is NOT?
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
CoP
WHERE IS THE CONCEPT BEING APPLIED? › • OrganizaEons
• Government • EducaEon • AssociaEons • The Web/ The Internet …etc.
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Parts
WHAT CONSTITUTES A CoP?
Community
PracEce Roles and
Goals
Domain
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Domain
DOMAIN
• A clear definiEon of the area of common interest to all potenEal members of the community
• This definiEon should be detailed enough to cover key issues, concerns, and challenges experienced by members
** Members need to demonstrate commitment to the domain and shared competence.
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
Community
COMMUNITY
• Members of a CoP may be from significantly different backgrounds and may not have the same work environment.
• The binding factor between members may be the subject of interest and their commitment to learning and evolving in the same.
**The relaAonships among members and the sense of belonging is supreme for a successful community.
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
Practice
PRACTICE • The actual body of knowledge, informaEon, methods, tools, documents, case studies, quesEons and answers
• A dynamic body of knowledge and resources that build itself over a period of sustained interacEon
**This knowledge is not merely conceptual insights but pracAcal wisdom, that allows for the creaAon of “shared pracAce”.
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
Roles & Goals
ROLES AND GOALS
• Defined and Formal Roles: • Creator/ Sponsor • Content Coordinator/ Moderator
• Undefined and Informal Roles: • That evolve as members interact and parEcipate
• Goals: Role-‐specific goals and individual goals
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
So,…
Benefits of a CoP?
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
Benefits
Knowledge • Dynamic body of shared resources
• Access to experEse
• Transfer of tacit knowledge
People • Help with job challenges
• Personal development
• MoEvaEon • Engagement
Business • ProducEvity • Competence • Industry Leadership
• Synergies across enEEes
Innova5on • Industry best pracEces
• New strategies and methods
• StandardizaEon
Long-‐Term & Short-‐Term Value
BENEFITS OF CoP
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
So,…
Are we achieving these benefits ?
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
Success Factors
KEY SUCCESS FACTORS OF CoP
Tangible Factors
• Governance • Extent of CommunicaEon • RecogniEon of ExperEse • Leadership • Member Engagement • InnovaEon
Intangible Factors
• Trust • IdenEty • Quality of CommunicaEon • Individual AspiraEon • CollecEve ExperEse • Direct correlaEon with performance outcomes
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
The Divide
THE GREAT DEBATE
vs.
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
Success Factors
KEY SUCCESS FACTORS OF CoP
Extent of CommunicaEon
• Number of community exchanges/ acEvity • Kind of acEvity/ exchange • Frequency and Currency of acEvity/ exchange • Sustenance and size of acEvity/ exchange • Speed and Time to Response
Quality of CommunicaEon
• Indirectly measure: • Advancement of domain through new knowledge and best pracEces
• Community being the preferred locaEon/ portal for answers
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
Success Factors
KEY SUCCESS FACTORS OF CoP
Individual Growth and Leadership
• RecogniEon of Knowledge • Emergence of New Though Leaders • Improvement of Quality of AcEviEes the Community
• Sense of IdenEty
CollecEve Growth and Leadership
• Pride in Community • ContribuEon to the OrganizaEon • InnovaEon • Community becoming insEtuEonalized as a core value-‐added capability of the sponsoring organizaEon
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
Success Factors
KEY SUCCESS FACTORS OF CoP
Governance
• Encouragement through PosiEve Governance (e.g., Management Pick)
• Closing down of irrelevant and dormant topics or communiEes
• Flagging and moderaEon of content for appropriateness and context
• Help people organize around purposeful acEons that deliver tangible results
Trust • Over-‐governance leading to erosion of trust
• Lower engagement
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
?
MEMBER ENGAGEMENT
Contents © 2014 by Arun Prakash and Sonia Wadhwa – All Rights Reserved
CONCLUSION • Iden5fy Benefits of CoP: IdenEfy purpose and charter of the CoP, and all perceived benefits.
• Successful Governance Model: Categorize tangible and intangible factors for measurement
• For Tangible Factors: • Create measurable metrics • Baseline benchmark performance against metrics • Create process for measuring, reporEng and comparing with benchmarks
• For Intangible Factors: • Categorize them into tacit capital and explicit capital, their success factors
and metrics • IdenEfy indirect benefits and develop metrics to measure them
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