Strategy MapBusiness Tools and Diagrams
Strategy Map
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Strategy Map
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Strategy Map
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Strategy Map
Long-TermShareholder Value
Improve CostStructure
Increase AssetUtilization
Expand RevenueOpportunities
EnhanceCustomer Value
Price Quality Availability Selection Functionality Service Partnership Brand
Productivity Strategy Growth Strategy
CustomerPerspective
InternalPerspective
Learning & Growth
Perspective
FinancialPerspective
Customer Value Proposition
Product/Service Attributes Relationship Image
Information Capital
Organization Capital
Human Capital
Culture Leadership Alignment Teamwork
SelectionAcquisitionRetentionGrowth
Customer Management Processes
OpportunityR&D portfolioDesign/developLaunch
InnovationProcesses
EnvironmentSafety and healthEmploymentCommunity
Regulatory and SocialProcesses
SupplyProductionDistributionRisk management
Operations ManagementProcesses
Strategy Map
Customer
Process
Financial
Active, ProfitableSales Support
Sales and Marketing Risk HandlingProductDevelopment
Growth Strategy
Win/Win with Volvo Dealers
Efficiency Strategy
End CustomersFleet CustomersVPS/VLS
Close Customer Relations
Motivated and Involved Coworkers
Efficient Credit Handling
Customer Loyalty
Professional Service
Attractive Package Solutions
Natural Partner for VPS/VLS
Natural Partner for Volvo Dealers
Growth byAttractive FinancialSolutions
Coworkers/Learning
Market Leader Within Fleet
Administration/ Financial
Growth Through Increased Credit Administration/
Services
Utilize SynergyAdvantages
Professional Risk Handling
Market Leader In Cost-Efficient
Contract Administration
Market Leader In Financial Solutions
Concepts
Efficient Market Communications with Active Sales
Support
Continued Education of
Volvo Dealers
Efficient Financial
Activity and Funding
Efficient Contract
Administration
Efficient Customer Care
Active Participation
Among Everyone
Attractive Workplace
Quality-Focused Coworkers
Right Competence
Efficient IT Support
High Availability of Information
Culture Competence Technology
Value to You, Our Customer
Lead and support F2/STEAM to achieve its objectives, mission and
vision
Help solve complex University-wide problems
Collaboration Diversity Excellence Innovation
Integrity Respect Teamwork Learning
Strategy Map
Enhance Resources
Create and lead F2-wide metrics and other systems to manage
information and improve organizational effectiveness
Steward F2 Resources Provide customized consulting
2011-2013 Strategy Map
Value to You, Our CustomerValue to You, Our Customer Value to You, Our Customer
We help people who change the world
We are a leader, catalyst and trusted consultant in managing
strategy, learning and continuous improvement
Create and manage F2 communications
Develop a Talented and Diverse StaffImprove Operational Excellence
Improve, streamline and
innovative
Consistently fulfill our
customer value proposition
Improve, streamline and
innovative
Foster collaborative relationship
Enhance leadership
effectiveness
Develop individuals to
their full potential
Facilitate learning
across F2
Strategy Map
IdentityPlanning and Assessment
Leadership and Governance
Lutheran Identity
IDENTITY
A diverse scholarly community dedicated to excellence in the liberal arts and professional studies. Rooted in the Lutheran tradition of Christian
faith, the University encourages critical inquiry into matters of both
faith and reason
MISSION
Educate leaders for a global society who are strong in character and
judgment, confident in their identity and vocation, and committed to
service and justice
VISION
To became a comprehensive university, highly regarded for the quality of both its undergraduate and graduate
programs
CORE VALUES
ExcellenceTruthFaith
AcceptanceRespectNurturingService
Recruit & Retain
Distinguished, Dedicated
and
Diverse Staff
Recruit & Graduate Well
Prepared, Diverse,
Academically Accomplished Student Body
Enhance Learning
through On-going
Assessment
Invest in Facilities &
Infrastructure
Generate Resources
Articulate Identity and
Enhance Reputation
Develop Leadership
Capacity and Governance Structures that Foster Excellence
Iden
tity
, Vis
ion
, Mis
sio
nA
nd
Co
re V
alu
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ore
Co
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itm
ents
Str
ateg
ic G
oal
s
Strategy MapHealthier Children. A Better World
Innovate
Create a culture of innovationFacilitate and promote the generation of new ideas
Ensure innovations and new ideas are shared
Explore opportunities to commercialize
Lead in World-Class Quality and Service Excellence
Create a culture of Service excellence
Champion continuous improvement
Optimize patient safety
Improve equitable and timely access
Strengthen enterprise performance management
Foster clinical research excellence
Enhance Child Health Systems
Identity, promote and advocate for evidence based solutions to address key child health issues in Canada
Implement knowledge translation strategies to facilitate rapid uptake of new knowledge
Build strategic partnership and pursue opportunities to collaborate both internally and externally
Engage in global opportunities to enhance child health and build capacity
Excellence Integrity Collaboration Innovation
Aligned with Sick Kids
mission and values
We will develop and efficiently
utilize our resources
With a focus on creative thinking
To deliver quality services within an integrated system
As innovators in child health, we lead and partner to improve the health of children provincially, nationally and internationally through the integration of care, research and education.
Bringing value to our stakeholders
Leading to our vision of…..
Improved healthoutcomes
Research translatedto practice
Quality educationand trainingStakeholder Value
Enable Our People
Facilitate skill growth and leadership development
Advance is healthy and safe organization
Recruit and retain a highly skilled engaged and diverse workforce
Recognize and reward leaders and examples
Enhance communication effectiveness and accountability
Maintain Financial Health
Achieve operational efficiencies
Generate increased revenues
Strategically invest funding
Collaborate with the Foundation to align fundraising strategy with strategic priorities
Build Sustainable Infrastructure
Optimize current and develop new physical
infrastructure
Build an integrated technology environment
Develop a comprehensive and coordinated Health
Strategy
Promote a society responsible work
environment
Strategy Map
New Markets that offer affordable fresh healthy food
Mobile farm stands/markets Indoor year-round market (feasibility of)
Increase access to fresh fruits& vegetables
Prioritizing community gardens in land use planning Operate gardens in parks Youth/Community Feasts & Block to School More salad bars & more fresh, local food is school
lunches Increase WIC redemption at local produce markets Increase Food Stamp/EBT usage at local produce
markets
Health Corridor
Anchor downtown institution/infrastructure and catalyze highly visible opportunities for health and development
Walking & Bicycling
Safe Routes to SchoolSidewalk enhancement
Pedestrian trailblazing signs Community walking map/program
Recycled bike program Bike paths/lanes & rest Stations
Bike racksCklovia
Complete Streets
Parks & RecreationGreen Necklace/connect parks
Repair basketball courts
Redevelopment of Community Field/Scott’s Tower
Community & Youth Leadership Development and Advocacy
Community & Youth Leadership Development and Advocacy
School Wellness Policy
Form school wellness councils Create a school wellness advocate/coordinator position for the district
Access to Healthy Food & BuiltEnvironment Ordinances
School System
Community Design/Land Use
Food Production Parks & Recreation
Food Retailing Transportation System
BUILT ENVIRONMENT/
PHYSICAL ACTIVITYFOOD SYSTEM
Policy & Systems Change
State/LocalOrganizational,
National
Strategy Map
Learning and Growth Perspective
Human Capital Information Capital
Organization Capital
Customer Perspective
Product/Service Attributes
Price Quality
Time Function
Relationship
Image
Relation
Brand
Internal Process Perspective
ManageOperation
ManageCustomers
ManageInnovation
ManageRegulatory &
SocialProcesses
Financial Perspective
Productivity Revenue Growth
Sustained Shareholder Value
Cause and Effect Relationship
Defines the chain of logic by which intangible assets will be transformed to tangible value.
Customer Value Proposition
Clarifies the condition which will create value.
Value-Creating Processes
Defines the processes that will transform intangible assets.
Clustering of Assets and Activities
Defines the ingredients which must be combined to create the value.
Strategy MapFinance and Business Services
Customers
Learning and Growth Internal Processes
Financial Management
FL3. Improve operational knowledge
FL2. Develop coil aborative relationships
FL1. Strengthen staff unity
FL4. Encourage individual development
FI1. Support environmental stewardship
FI2. Execute and information
management plan
FI3. Evaluate and improve processes
FF1. Lead the process to address Facilities Services
resource requirements
FF3. Develop Facilities Services resource management policies
and procedures
FC2. Excel at customer interactions
FC3. Enhance service delivery based on unique
needs
FC1. Communicate effectively and consistently
Vision: Be an innovative leader in the oversight of Facilities Services resources and information, and provide unparalleled service in all areas of operation.
Mission: We manage and oversee financial resources and provide business expertise to enable Facilities Services to achieve its mission and goals
Serve to University and the community
Deliver the best services
and performance
Establish a strong resource
foundation
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Change Colour: Ungroup by right-clicking to select ungroup from the drop down. If there are many pieces in the image you may have to do this multiple times. Now you can change the colour of each piece by using the editing tool
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