Community Immigrant Strategic Plan
June 2010
Submitted to Citizenship and Immigration Canada
Submitted by London & Middlesex Local Immigration Partnership Council
Funded by: Co-led by:
2
Table of Contents
Letter from the Co-Chairs 4
Acknowledgements 5
London and Middlesex Local Immigration Partnership – Purpose 8
Background and Context 9
• London and Middlesex Demography 9
• Existing Community Capacity in London and Middlesex
9
- Welcoming Cultural Diversity 9
- London Middlesex Immigrant Employment Sector Council 9
- Child and Youth Network
9
- London’s Strengthening Neighbourhood Strategy 9
- Networking for an Inclusive Community 10
• Creating the London and Middlesex Local Immigration Partnership Council 10
- Advisory Committee 10
- Structure
10
- Guiding Principles 11
- LMLIP Interface within the Community 12
- Moving Forward: Long Term Goal of LMLIP Council 12
Vision 13
Overarching Outcomes
14
• Supports and Services for Immigrants 14
• Communication and Access to Information 15
• Host Community 15
• Service Providers 16
• Systemic Barriers /Advocacy 16
Areas of Focus 18
Education a. Planning Table Participants
18
3
b. Outcome Statement c. Priorities and Strategic Directions d. Rationale
Employment a. Planning Table Participants b. Outcome Statement c. Priorities and Strategic Directions d. Rationale
21
Health and Wellbeing a. Planning Table Participants b. Outcome Statement c. Priorities and Strategic Directions d. Rationale
23
Inclusion and Civic Engagement a. Planning Table Participants b. Outcome Statement c. Priorities and Strategic Directions d. Rationale
25
Justice and Protection Services a. Planning Table Participants b. Outcome Statement c. Priorities and Strategic Directions d. Rationale
29
Settlement a. Planning Table Participants b. Outcome Statement c. Priorities and Strategic Directions d. Rationale
31
In Conclusion 34
Appendices
Appendix A : Terms of Reference 35
Appendix B: Participating Organizations& Associations 41
Appendix C: Detailed Priorities of each Sub-council a. Education b. Employment c. Health and Wellbeing d. Inclusion and Civic Engagement e. Justice and Protection Services f. Settlement
43
Appendix D: Definition of Inclusion and civic engagement 97
Appendix E: Work Cited 98
4
June 30, 2010
During this past year the London and Middlesex community has been on an exciting journey to
support immigrants through the development of an integrative, comprehensive local strategy. This
process has included three community meetings:
• November 18, 2009 Community Strategy Meeting, where our community convened to
provide their valuable input on the draft Terms of Reference for the London and Middlesex
Local Immigration Partnership Council
• February 2, 2010 Community Action Planning Day, where our community heard local
research and discussed issues related to gaps in the areas of focus: Education, Employment,
Health and wellbeing, Inclusion and civic engagement, Justice and protection services and
Settlement.
• May 26, 2010 Community Strategy Meeting, where our community heard, provided input and
unanimously endorsed the LMLIP strategic outcomes and Sub-council plans.
Through this significant community input, the London and Middlesex Local Immigration Partnership
Council was formed with over 120 committed members and close to 140 individuals who attended
the community consultation meetings. Under ambitious timelines, the Central Council and the six
Sub-councils have contributed significant time, energy and vision to develop the Community
Immigrant Strategic Plan for London and Middlesex.
On behalf of the LMLIP Council we would like to express our sincerest gratitude to all those
individuals, organizations and volunteers who have played such a vital role.
Our journey is not yet complete. With the submission of this plan we look forward to working
together in phase two of the LMLIP, the implementation period. It is our hope and vision that this
plan will guide our community for the next three years and enable our community to continue to
create and inclusive successful and welcoming community.
Thank you for your ongoing support.
Elisabeth White Kelly McManus
Manager, Employment & Strategic Initiatives Director, Community Partnerships & Investment
Department of Community Services United Way of London & Middlesex
City of London
5
Acknowledgments
The London and Middlesex Local Immigration Partnership (LMLIP) Council acknowledges the funding support from Citizenship and Immigration Canada, and the leadership provided by the City of London and United Way of London and Middlesex as Co-Chairs. The LMLIP also acknowledges the contributions of Dr. Victoria Esses, University of Western Ontario and the Welcoming Communities Initiative team.
Our vision is a truly community based approach to support immigrants in London and Middlesex. We recognize the contributions of the following individuals and organizations outlined in Appendix B:
• Muriel Abbott
• Monica Abdelkader
• Ola Abiodun
• Dahlia Abou El Hassan
• Nan Abuhalib
• Rajaa Al-Abed
• Mohamed Al-Adeimi
• Saleh Alathamena
• Asma Ahmed
• Fadela Ahmed
• Munira Ahmed
• Ahmed Yahya Ali
• Maria Anderson
• Rose Aquino
• Robin Armistead
• Lourdes Assis
• Ejaz Babur
• Salah Badawi
• Michelle Baldwin
• Mohammed Baobeid
• Michelle Barkley
• Abdoul Salam Barry
• Fatoumata Barry
• Lise Beland
• Daniele Belanger
• Treena Bell
• Dieufert Bellot
• Sally Bennett
• Mandy Bennett
• Caroline Bennette-AbuAyyash
• Henri Boyi
• Dr. Neil Bradford
• Paula Broch
• Nicole Buteair
• Janette Butler
• Tess A Calden
• Carolyn Camman
• Jean-Pierre Cantin
• Danielle Carr
• Sheila Carson
• Carol Carnegie
• Fran Carroll
• Gerardo Castro
• Ramiro Castro
• Radiea Cekic
• Saira Cekic
• Zhuo Chen
• Sergio Chuy
• Nici Cole
• Lynne Collins
• Robert Collins
• Laura Comisky
• David Cottrill
• Mireille Coubmbe-Anifowse
• Emilie Crakondji
• Lori Cunningham
• Dr. Wei Wei Da
• Ammar Dakhil
• Linda Davies
• Maria del Pilar Silva
• Sarah Dicker
• Susan Dill
• Aracelay Dominguez
• Anthoula Doumkou
• Laura Dunlop-Dibbs
• Patti Dupon
• Denise Taylor Edwards
• Melanie Elms
• Yasmine El-Sabawi
• Mayssa Elsayegh
• Nadia Elsherbini
• Ahad Emami
• Oscar Enriquez
• Secil Erdogan
• Ana Maria Escovar
• Dr. Victoria Esses
• Dr. Farahnaz Faez
• Ross Fair
• Gord Fansher
• Randa Farah
• Sammy Farhane (Belkassem)
• Peter Ferguson
• Marel Fielding
• Minerva Figueroa Sanchez
• Cassandra Fisher
• Joan Fisher
• Carolyn Ford
• Lakshmi Gannavarapu
• Juan Carlos Garcia
• Omar Garcia
• Amani Gharib
• Mina Ghavidel
• Dhira Ghosh
• Deborah Gillis
• Estella Rosa Irias Giron
• Kim Godin
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• Felipe Gomes
• Michael Goodmurphy
• Kelly Gregory
• German Gutierrez Sanin
• Tendayi Gwaradzimba
• Andrea Hallam
• Mary-Jo Hartman
• Jason Hastings
• Gisele Hauser
• Cindy Hayter
• Anna Hendrikx
• Juan Pablo Hernandez
• Trevor Hinds
• Doreen Hodgkinson
• Jennifer Hollis
• Wraychel Horne
• Cindy Howard
• Rebecca Howse
• Suzanne Huot
• Michelle Hurtubise
• Rifat Hussain
• Sherin Hussien
• Jo-Ann Hutchison
• Zahra Jabbari
• Jan Jasnos
• Mo Jeng
• Debra John
• Lily Johnson
• Zuzanna Johnson
• Jennifer Jones
• Owen Jones
• Melikie Joseph
• Catherine Joyes
• Jessica Justrabo
• Tshikangu Kanyinda
• Tamara Kaattari
• Kate Kennedy
• Nidaa Khalil
• Jean-Claude Kilubi
• Cynthia Konnerth
• Bernard Koenig
• Marg Kowalski
• Dharshi Lacey
• Anne Langille
• Stephen Lin
• Andrew Lockie
• Ramona Lucan
• Gaston Mabaya
• John MacKay
• Jim Madden
• Marcel Marcellin
• Muhammad Bilal Malik
• Valerian Marochko
• Rodolpho Martinez
• Patricia Mazariegos
• Janet McAllister
• Arden McClean
• Susan McElroy
• Christine McKinlay
• Ron McNish
• Nancy McQuillan
• Deb Menear
• Kathy Milczarek
• Barbara Milanovic
• Dr. Beth Mitchell
• Candace Miller
• Saeed Mokhtarzada
• Heather Molen
• Debra Mountenay
• Sonia Muhimpundu
• Sanaa Mustafa
• Tayiba Nasr
• Nancy Needham
• Patrick Nitu
• Mercy Nleya-Ncube
• Len Noens
• Stacey Noronha
• Tharcisse Ntakibirora
• Jean-Baptiste Ntakoma
• Mersija Nuric
• Sara Obrai
• Omar Ouda
• Derek Oss
• Lisa Pace
• Carlos Pardo
• Helen Patterson
• Beverly Payne
• George Perez
• Janet Pinder
• Céline Poirier
• Nancy Pollard
• Shakil Popatiya
• Martha Powell
• Susanne Quan
• Brenda Qureshi
• Naeem Qureshi
• Estela Quintero-Weldon
• Amani Radhaa
• Sarah Ransome
• Amy Ratcliffe
• Jose Rey
• Brian Rhoden
• Jan Richardson
• Jo-elle Rinker
• Claudia Rivas
• Jeffery Robinson
• Elisabete Rodrigues
• Nathan Ross
• Dr. Dev Sainani
• German Salamanca
• Alicia Samuel
• Alberto Sanchez
• Jayne Scarterfield
• Barb Schust-Lawrence
• Zan Saleemi
• Nancy Santos
• Mureed Shahid
• Frances Shamley
• Neena Sharma-Kendrick
• Joann Sherin
• Sunduz Shubbar
• Eileen Smith
• Helen Sleaford
• Gloryann Sollner
• Nassisse Solomon
• Jelena Spasic
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• Mary Starnaman
• Karen Steinmann
• Diane Stone
• Rosanna Stumpo Bal
• Leora Swartzman
• SoonLan Lee Switzer
• Aness Symons
• Trish Taft
• Imam Jamal Talib
• Jill Tansley
• Dr. Shelly Taylor
• GuyGuy Teza
• Nimmi Thind
• Arlene Thompson
• Jessica Thompson
• Lauren Touchant
• Eugene Tremblay
• Horia Turcoane
• Debbie Turnbull
• Harold Usher
• Mary Yanful
• Margaret Yau
• Maria Vasquez
• Gertrudis Velasquez
• Debbie Vickery
• Cathie Walker
• Corinne Walsh
• Janice Walter
• Aileen Watt
• Eleanor Weedmark
• Regina Whelan
• Martin Withenshaw
• Bonnie Williams
• Jennifer Williamson
• Tasha Williamson
• Margaret Zaczek
• Mustafa Zahid
• John Zembwe
8
London and Middlesex Local Immigration Partnership (LMLIP)
PURPOSE
Local Immigration Partnerships, which are being developed in many communities in Ontario, are a
joint initiative of Citizenship and Immigration Canada (CIC) and the Ministry of Citizenship and
Immigration Canada and was further refined in consultation with the Association of Municipalities of
Ontario (AMO) and the City of Toronto. The London and Middlesex Local Immigration Partnership
(LMLIP) is solely funded by Citizenship and Immigration Canada (CIC).
The LMLIP is a collaborative community initiative which is designed to strengthen the role of local
and regional communities in serving and integrating immigrants through a Local Immigration
Partnership (LIP). A Project Advisory Committee was struck in April 2009. The Advisory Committee,
co-chaired by the Corporation of the City of London and United Way of London & Middlesex, was a
community collaborative effort.
The project provides a collaborative framework for, and facilitates the development and
implementation of, sustainable local and regional solutions for successful integration of immigrants
to London and Middlesex. This will enable our community to put immigration on its overall planning
agenda and benefit from the successful social and economic integration of immigrants.
The following are the key deliverables for the LMLIP:
• Develop a community capacity and needs inventory that will provide the strategic framework
for our community to enhance its capacity to bridge all areas of need within the community
for immigrants and newcomers
• Establish a London and Middlesex Immigrant Partnership Council that will develop a strategic
approach to supporting immigrants, and building upon the excellent activities that are on-
going and the work done to date in the areas of attraction, integration and retention of
immigrants
• Develop a collaborative Community Immigrant Strategic Plan for London and Middlesex
The scope of this project is inclusive of all immigrants regardless of their status, age and gender.
The work of the LMLIP Council is guided by a Central Council and six Sub-councils representing: education, employment, health and well being, inclusion and civic engagement, justice and protection services and settlement.
9
Background and Context
LONDON AND MIDDLESEX DEMOGRAPHY
The face of London and Middlesex is changing with the growth of the immigrant population.
According to Census Canada 2006, close to 19.13% of London’s population is made up of
immigrants and a fourth of this number is represented by migrants from Asia and Middle East.
Furthermore, recent projections of the diversity of the Canadian population indicate that by 2031,
between 25% and 28 % of the population could be foreign-born. It is also estimated that in the same
year, 22% of the population in London will be foreign-born and 11% will be visible minorities. The
same study, reports that between 29% and 32% of the population could belong to a visible minority
group. (“Visible” defined by the Employment Equity Act as “persons, other than Aboriginal peoples,
who are non-Caucasian in race or non-white in colour”1).
EXISTING COMMUNITY CAPACITY IN LONDON AND MIDDLESEX
Our community has a rich, long standing tradition of addressing needs of all cultures including
immigrants. The goal is to build on the existing expertise and history of our community. Some key
examples include, but are not limited to:
Welcoming Cultural Diversity
In 2004, the Welcoming Cultural Diversity steering committee (WCD), co-lead by the City of London
and United Way of London Middlesex, was established and included membership from many
community agencies who worked in collaboration to meet the needs of immigrants and newcomers.
The collaboration that was established through WCD since its inception paved the way for our ability
to respond to Citizenship and Immigration Canada’s call for LIP projects, and to subsequently
engage more stakeholders in this work.
London Middlesex Immigrant Employment Sector Council
One of the key successes that evolved from the WCD community initiative is the establishment of the
Immigrant Employment Task Force, now known as the Employment Sector Council London-Middlesex
which oversees the London Middlesex Immigrant Employment Council (LMIEC). The LMIEC bridges
internationally trained talent and our region’s business community. It is an employer led Council
with representation from a broad range of industries to reflect the diverse regional economy.
Child and Youth Network
A major community initiative that was established recently in London is the Child and Youth Network
(CYN). The CYN mobilized the community to move forward the agenda of our children and youth.
Areas of priority include literacy, poverty, healthy eating/healthy physical activity, and creating a
family centred service system.
London’s Strengthening Neighbourhood Strategy (SNS)
Over the last two years, many residents in different neighbourhoods are participating in the
discussion through the Strengthening Neighbourhood Strategy (SNS) with the goal of building a
stronger, more vibrant city through our neighbourhoods.
1 Projections of the diversity of the Canadian population, 2006 to 2031. (2010, March). Statistics Canada Retrieved
from: http://www.statcan.gc.ca/daily-quotidien/100309/dq100309a-eng.htm.
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Networking for an Inclusive Community
Networking for an Inclusive Community (NIC) is a group of representatives and volunteers from
organizations who provide service to newcomers in London and Middlesex. NIC was started about 8
years ago and has over 140 organizations in its membership. NIC provides education and
networking opportunities through half day and full day workshops.
CREATING THE LONDON AND MIDDLESEX LOCAL IMMIGRATION PARTNERSHIP
In September 2009, the lead applicant, the City of London, signed the contract with Citizenship and
Immigration Canada (CIC) on behalf of the community to achieve the following goals:
• Improve access to, and coordination of, effective services that facilitate immigrant settlement and integration
• Improve access to the labour market for immigrants • Strengthen local and regional awareness and capacity to integrate immigrants
Advisory Committee To support the development of the Council, an Advisory Committee from the local and regional
governments, community organizations, immigrant serving agencies, language training providers,
francophone serving agencies and employment agencies was struck in April 2009. The Advisory
Committee was to commence the work related to LIP which recognizes the following deliverables:
• Research local and regional models of collaboration • Consultation with the broader community to review proposed models • With community endorsement, the establishment of a London and Middlesex Immigrant
Partnership Council • Develop and disseminate a Community Capacity and Needs Inventory
Structure The LMLIP Council is guided by the Terms of Reference (Appendix B) drafted by the Advisory
Committee and endorsed by the community on November 18, 2009 at its first Community Strategy
meeting. The LMLIP Council has been committed to a community development approach where
multiple stakeholders participate in planning and coordinating to enhance delivery of integration
services to all immigrants. (For the purpose of the LMLIP, an immigrant is identified as any
individual who defines themselves as an immigrant; this includes but is not limited to: Canadian
Citizens, Permanent Residents, Convention Refugees, Temporary Residents and individuals with no
immigration status).
LMLIP Guiding Principles
The work of the Council is guided by the following principles: • Inclusivity: Our scope will be inclusive of all immigrants in London and Middlesex,
regardless of their immigration status, citizenship, age, gender, health status, sexual orientation and number of years in our community.
• Advocacy: Advocacy for the integration of immigrants (with regard to housing for example). • Collaboration: There is an inherent mutual responsibility between our community and
immigrants. • Diversity: We respect diversity within immigrant communities and build understanding
across immigrant communities and cultures.
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• Social Justice: We will seek to promote inclusion and civic engagement of all immigrants and work toward changes to ensure their integration.
• Client Centered: The holistic needs of the individual are at the centre of our work. • Empowerment: We will enhance and restore their capacity to live a healthy life and to
enable them to make informed decisions. The following diagram illustrates the structure of the LMLIP Council which is composed of a Central Council and the following Sub-councils reflecting six areas of focus identified by the community:
• Education • Employment • Health and wellbeing • Inclusion and civic engagement • Justice and protection services, and • Settlement
The six Sub-councils are not intended to be distinct from one another but rather are interconnected.
The Central Council is composed of the chair of each Sub-council, eight immigrant representatives, a
research liaison and funders.
The London and Middlesex Local Immigration Partnership Council was fully established in February 2010.
February 2, 2010 Community Action Planning Day
12
LMLIP Interface within the Community
Moving Forward: Long Term Goal of LMLIP Council As we move forward, the LMLIP Central Council will be the “keeper of the strategy” and:
• will function as an advisory, planning and coordinating council • will look at broader advocacy pieces • will develop outcome measurements and support progress across sectors. • will be responsible for oversight of the overarching strategies/ themes identified in the plan • will not fund, allocate funds or deliver programs
Each Sub-council will:
• look at area specific strategies, support progress within the area and report to the Central Council through its chair
• will lead implementation of the recommended strategies while working with current members and engaging new partners as appropriate
• will work actively to support the goals identified in the plan
13
Our Vision
The following diagram reflects the vision of London and Middlesex community in serving and enhancing the services that integrate the immigrant population in the community. It is a client-centered approach that will include and work with immigrants to enhance their success and integration. The LMLIP vision calls for shared responsibility among services and the immigrant. In addition to the immigrant being the focal point, the diagram below illustrates the five intersecting outcomes of the six Sub-councils and their interconnectedness. It also reflects the collaboration, partnership and interaction among service providers, across sectors.
14
Overarching Outcomes
The overarching outcomes were endorsed by the community on May 26, 2010. They were developed
using the information from the Sub-councils, dialogue at the Central Council and subsequent
analysis by Co-Chairs and staff of the LMLIP. These five high level outcomes highlight the
intersecting themes across all Sub-councils.
OUTCOMES
• Supports and Services for Immigrants
Immigrants have increased access to supports and services to ensure that they can
successfully participate in all aspects of the community.
• Communication and Access to Information
Immigrants have increased access to information about available services, cultural
expectations and how to access services and supports to successfully use the system in the
community.
• Host Community
London and Middlesex residents are exposed, educated and engaged in understanding and
accepting diverse traditions, behaviours and experiences of all the cultures that make up the
community.
• Supports for Service Providers Service providers and volunteers have increased access to sustainable funding, information
on supports to collaboration, diversity training and resources to ensure timely, effective and
responsive services for immigrants.
• Advocacy/ Systemic Change
Reduction of systemic barriers (i.e., local, provincial, federal and host community) that
impede immigrants’ ability to successfully engage in the community.
The following table highlights the recommended actions, rationale and mode of delivery for each
overarching outcome.
Overarching
Outcome
Recommended Action Rationale Mode of Delivery
Supports and
Services for
Immigrants
• Increase childcare spots
• Provide affordable housing
• Provide supports for transportation (bus tickets, taxi vouchers)
• Enhanced immigrant mentoring
Immigrants need such
supports to be able to
attend school,
employment programs.
Outreach workers will
help increase awareness
and ways to access
services.
Services will be
coordinated, client
centered. Service
providers will engage in
consultation with the
community, including the
immigrants, and also in
sharing information
among services. Services
15
Overarching
Outcome
Recommended Action Rationale Mode of Delivery
• Provide more neighbourhood based services
• Create a Welcome Centre
• Increase in outreach workers
• Provide supports to navigate services
Navigating system proved
a major barrier to
accessing services,
therefore supports to
navigate the system will
empower them.
A welcoming centre with
current, multilingual
information, that
provides temporary
shelter, will further assist
immigrants in settling in
London and Middlesex.
will constantly review their
plans of services.
Communication
and Access to
Information
• Use the Immigration Portal as a vehicle tool
• Disseminate information on services/supports at natural community locations
• Produce issue specific information in simple language and or multilingual
• Use media to enhance awareness about other cultures
Many immigrants are not
aware of existing
services; such city wide
dissemination process
will assist immigrants to
get the services in a
timely fashion.
Collaboration and
coordination among
services throughout the
sectors and across
sectors. Such
interconnectivity will
result in timely response
to the emerging needs of
the immigrant.
Host Community • Provide education and cultural knowledge to service providers
• Maximize existing community resources and networks
• Use multi media campaigns to create awareness about cultures
• Provide diversity training
Host community needs to
be empowered with
information on cultures
and issues related to
diversity to fully
understand the need as
well as the experience of
immigrants. The
recommended actions
will enhance the
knowledge of the host
community and will
create empathy,
Engaging all stakeholders,
community residents,
government and service
providers that provide
services for immigrants in
the six areas of focus of
the LMLIP and volunteer
organizations.
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Overarching
Outcome
Recommended Action Rationale Mode of Delivery
understanding and
acceptance.
Supports for
Service
Providers
• Enhance communication among services
• Request for funding to provide supports for frontline staff regarding compassion and fatigue
• Provide professional development for teachers
• Create mediation and reconciliation tools for cross-sectors
Enhanced knowledge of
sectors and enhanced
communication among
service providers will
result in effective
partnerships and
leveraging of existing
services.
Through collaboration
and knowledge of each
service’s programs,
funding requests will
target existing gaps in
services and support
service providers to
respond to call for
proposals.
Availability of funding
may be limited; therefore,
through collaboration
among services, existing
funding may be leveraged
to provide needed
supports to service
providers and/or to adapt
existing resources to
benefit other service
provider.
Service providers working
together to leverage,
partner and support one
another.
Sharing of information
and resources.
Advocacy /
Systemic
Change
The LMLIP will advocate to
effect systemic change in
the following areas:
• Government eligibility and credentials
• Equal access to employment
• Increase funding to support immigrants with different abilities, for educational support and language
In order for system
change to be effected,
advocacy on these issues
will help to remove
barriers to inclusion, to
create awareness of
services and to create
realistic expectations
among immigrant
communities. Current
and realistic information
will help immigrants’
For policy change at the
three levels of
government, the LMLIP
Council will advocate on
behalf of the immigrant
on issues related to
successful integration of
the immigrant in all
aspects of life.
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Overarching
Outcome
Recommended Action Rationale Mode of Delivery
development services.
• Providing realistic information to prospective immigrants applying in their home country on issues related to employment, health, process of recognition of credentials and available resources.
experience to be less
stressful and more
understanding.
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Areas of Focus
Individuals from over 100 community organizations, including seven francophone organizations,
forty volunteers and immigrant representatives from six ethno-cultural groups, signed to participate
at the six Sub-councils and Central Council. Appendix B outlines all participating organizations.
PLANNING PROCESS
The planning process included seven meetings for each of the LMLIP six Sub-councils and six
meetings of the Central Council between February and June 2010. Each Sub-council used the
information from the following processes and documents2 to guide the development of strategic
priorities:
• LMLIP Terms of Reference
• Community Capacity and Needs Report which was created in partnership with the Welcoming
Communities Initiative, The University of Western Ontario
• Feedback from November 18, 2009 Community Strategy Meeting
• Feedback from Action Planning Day of February 2, 2010
• Feedback from Community Strategy Meeting, May 26, 2010
The following section highlights the content and work of each Sub-council. Detailed Priorities of each
Sub-council are outlined in Appendix C.
The Education Sub-council includes the following services: English as a Second Language (ESL),
Language Instruction for New Canadians (LINC), elementary, secondary and post-secondary
institutions.
Planning Table Participants Sixteen community organizations, including the two school boards in London and Middlesex, two francophone organizations, an ethnic association, postgraduate institutions and five immigrant representatives participated in the discussions. Outcome Statement
Immigrant learners at all levels (English as a
Second Language, Language Instruction for New
Canadians, elementary, secondary and post-
secondary) have access to timely and
appropriate programs and services.
2 All documents are available on www.welcome.london.ca
Education Sub-council
Education Sub-council Discussion
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Rationale In order to facilitate access to education for all immigrants regardless of their status and to provide supports to educators, parents and students and to ensure that immigrants and English Language Learners participate fully and successfully in the schools as they develop into global citizens in Canada, the Sub-council identified the needs and put forth its recommendations.
Priorities and Strategic Directions
1. Access to Education
Explore alternative programs such as the Family English as a Second Language programs currently in place in Ottawa. Plan coordination among service providers at Language Instruction for New Canadians levels to streamline existing spots.
Engage funders to be flexible with funding (if funds are not utilized in one site, advocate that they be transferred to another site where there is need).
Increase free childcare/child minding services by requesting more funds from Citizenship and Immigration Canada to purchase 50 seats annually or as per need from licensed daycares to maintain the quality childcare of infants and toddlers.
Engage other funders (Ministry of Citizenship and Immigration Ontario and the City of London) to provide funding for subsidized childcare spots in neighbourhoods.
Explore what is available with regard to subsidy or funds, through the Child and Youth Network. A funding commitment required to create more spots in programs, in addition to the current Bridging programs (business and nursing) serving the needs of the labor market in London and to enable immigrants fulfill upgrading or profession specific education. Map out Literacy services, English as a Second Language services and English as a Second Language literacy services opportunities across the city and identify eligibility criteria for each of the three types of programs. Bring together providers of the three types of programs: Literacy, English as a Second Language and English as a Second Language Literacy (or representatives from each sector) to talk about any service planning issues.
2. Supports for parents, teachers and students
Provide information on the responsibility of both the parents and the school around the necessity of parents interacting with schools by attending school events/meetings and by joining the school council/parent organization. This information needs to be multilingual, reflecting the neighbourhood linguistic needs. Engage the Thames Valley Parent Involvement Committee (TVPIC) to hire part time outreach workers from ethnic groups represented in schools that do not have a Settlement Worker in Schools (SWIS). Encourage parents and community members to provide workshops, training and education to the staff in schools to increase sensitivity and global awareness. For parents, who are illiterate in their first language, create a pool of volunteers who speak different
20
languages and train them to volunteer at events at specific schools, to greet parents, perhaps give them a tour of the school, and introduce them to the teacher(s) of their children. (This will complement the work of the SWIS at the school). Immigrant parents need specific information that relates to the particular school and also ongoing communication with the teacher and administrative staff of their child’s school. Thus a group of volunteers coordinated by a hired staff and Settlement Worker in School will support individual immigrant families and connect with them after the initial settlement process.
Work with unions and the two school boards to make specialized training for teachers of both elementary and secondary schools a requirement of employment to enable teachers to meet the needs of immigrant students in the classroom.
Recommend to the Ontario College of Teachers that ‘Teaching in Multilingual Classrooms’ be
designated a mandatory requirement for certification in Ontario.
Collaborate with The University of Western Ontario and Fanshawe College to provide specific training/Professional Development sessions/courses for in-service teachers about teaching in multilingual classrooms.
Recruit more teachers who represent the background of the students in the school system (i.e., internationally educated/trained teachers). Identify practising teachers who speak a language other than English as these teachers can be an asset in communicating with parents and students from the same language background. Enhance training for teachers teaching multilingual classes by adapting some modules used in the U.S such as (Teaching Limited English Proficient Students (LEP)) or elsewhere in Canada and Ireland. Review current curricula to identify needs and make recommendations based on a review of gaps in the current curricula. Recommend that an independent consultant be hired by service providers working with schools, to review teaching English as a Second Language and English Literacy Development to see how segregation can be reduced and to increase integration with an eye to reducing the psycho-social impact of segregation on English language learners and students who have not had formal education and are in need of an English Literacy Development program.
Promote cross-cultural peer mentoring: SWIS / parents/ teachers/ through the School Council with funding from Thames Valley Parent Involvement Committee (TVPIC). Create events that promote cultural awareness, understanding and respecting each other.
Service providers who run youth programs to request funding from Citizenship and Immigration
Canada to increase programs for youth.
Provide “retreats” for youth of all cultures that promote socializing, especially for those in “buddy” or
“mentor” relationships.
Train mentors, preferably who speak the languages of the students, to work one on one with
students who have little or no English language skills.
Develop community social supports/networks within an identified community where there is need to
help these learners in content subjects. This can be done by hiring a Coordinator for a pool of
volunteer experts in different subjects to assist immigrant students outside school. (Hiring may be
21
done by local agencies or the City of London).
Coordinate the existing homework help clubs in the city by using the Immigration Portal (posting
information on all homework clubs).
Offer classes at various levels, restricted in size, to small groups and structured for reading, writing,
speaking, listening and enhanced language training.
Increase funding for educational support and language development services for students with
special needs.
The Employment Sub-council includes the following programs: mentorship, bridging, job search
programs, credentials assessment, employment and employment supports.
Planning Table Participants Nineteen organizations, including Middlesex County, three francophone service agencies, one ethno-cultural association and seven interested citizens from both immigrant and non-immigrant communities participated in the discussions and planning. Outcome Statement
Immigrants have timely access to a wide range
of employment related supports, including
mentorship, bridging, job search programs,
credential assessment, employment and
employment supports.
Rationale It is acknowledged that a wide variety of employment supports and services exist in London and Middlesex but are not well communicated to service providers and immigrants. It is also noted that a gap exists in the communication among service providers in the sector and such a gap hinders the support of both employers and job seekers in making the employment match.
Priorities and Strategic Directions
1. Communication/ Integration
To ensure that immigrants seeking employment may expect to receive accurate, timely and
consistent information to support them in their job search, the following recommendation have been
put forth:
A common assessment process that will respect the needs of the client.
Employment Sub-council
Employment Sub-council Discussion
22
Appropriate information and timely referral will be undertaken in accordance with the Privacy Act.
Build on existing capacity and link it to www.welcome.london.ca . Use existing networks to enhance
communications amongst services that assist people such as the Employment Sector Council London
and Middlesex (LMIEC) and the Networking for an Inclusive Community.
3. Barriers and technical issues
Advocate for an accessible system that manages the expectations of immigrants and communities
receiving them as it relates to their employment.
Advocate for and delivery of programs/services that contribute to a mutual understanding in the
workplace.
Advocate for universal access to all employment/self-employment programs and services despite
immigration status and source of income.
Support those Pan-Canadian programs and services which encourage immigrants to prepare overseas
prior to emigration through language acquisition and evaluation of professional documents and
certificates.
2. Employer Connections
Enhance the link between immigrants and London Middlesex employers leading to successful
employment, by supporting existing initiatives and by collegially identifying and developing new
strategies.
Continue to support and enhance the following local initiatives:
One to one counseling for immigrants seeking jobs.
Providing training to immigrant job seekers around their transferable skills and Canadian workforce
culture and to employers around the accommodations needed for a diverse workforce.
Support those programs that connect immigrant job seekers to employers, including mentorship,
networking, volunteer work experience placements and internships and Bridge training programs.
Through the LMIEC promote all existing resources available to employers to encourage them to hire
immigrants, including the Skills International database.
Initiate an active collaboration between representatives of the Education Sub-council and the
Employment Sub-council to ensure that occupation specific language training programs are
consistent with current labour market demands.
Ensure that a regular review of available local data market information is conducted in order to
ensure that this information data is conveyed to job-seeking immigrants.
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Recommend on-going support of the Access Centre for Regulated Employment.
Encourage all levels of government to become champions in support of full use of immigrant talents
and skills.
Target employers and advocate for benefit of hiring immigrants and communicate list of employers
receptive to hiring immigrants.
Actively advocate at all levels of government to ensure that adequate resources are available in
London and Middlesex to the community and to ensure that governments work together to avoid
creating duplication of service.
The Health and Wellbeing Sub-council includes but is not limited to, mental health, impact of
trauma/war, access to services, recreation,
nutrition and life skills.
Planning Table Participants Twenty one organizations, including two francophone service agencies, one ethno-cultural association and an interested citizen from the immigrant community participated in the discussions and planning. Outcome Statement
Immigrant health and well-being is supported
through a range of programming including
mental health, impact of trauma/war, access to
services, recreation, nutrition and life skills.
Rationale Ethno cultural communities are vulnerable to mental health and substance use problems due to the pre-migration trauma, economic and social disadvantages, isolation, racism, discrimination and cultural pressures. They are less likely to receive needed care than the general population due to barriers which include language, cultural factors, discrimination, stigma and mistrust of mainstream service providers. Holistic planning is vital for addressing the multilayered needs of immigrants.
Priorities and Strategic Directions
1. Mental Health/Illness and Addiction
Mental health and addiction agencies will learn from and work with people from the various ethno-cultural communities to develop strategies, presentation, and materials to teach the communities about mental health/illness and addiction. Provide culturally sensitive information in various languages and promote language simplification for information in agency brochures.
Health and Wellbeing Sub-council
Health & Wellbeing Sub-council Discussion
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Hire a Social Marketer to develop a multi-media campaign to counter discrimination and stigma against mental health. Utilize outreach workers/programs and build on what exists in the community i.e., expand neighbourhood services, outreach programs. Create screening and assessment tools to assist with early identification of learning difficulties issues in children and also for identifying mental health and addiction issues for adults/youth.3 These tools would be used by mental and physical health care providers. Introduce cultural training to ensure access to counseling services on a continuum: urgent to longer term on a sliding scale. Increase number of counsellors educated and trained in working with survivors of war/trauma and support for them.
Provide funding for ongoing training for trauma counsellors. Provide safe, (confidential and comfortable) spaces, a supportive environment and adopt a holistic approach in addressing needs of immigrants. 2. Supports for Service Providers in Physical and Mental Health Develop and implement cultural sensitivity training for health service providers using the train the
trainer approach.
Hire more qualified diverse staff to meet the needs of immigrants with mental health and or addiction issues. Provide interpreters with medical training language skills in hospitals, health care clinics and social service agencies.
Increase collaboration between medical community and interpreter agencies to improve service. Develop a tool for organizational change for agencies and their staff to provide safe support for frontline workers to prevent and or deal with depression, compassion fatigue etc.
3. Provide Supports for families and individuals in a holistic manner
Case management: Create an independent system navigation support through settlement services
(based on the module of the language benchmark assessment) to help families, individuals to set up
flexible 2-5 year plans and then follow up with them to review the plan: what has been achieved and
what needs to be done.
Create free accessible designated community centres, and areas within neighbourhood where people
of all ages can meet and spend quality time.
Provide health specific brochures in simple language and different languages and make available at
natural points of access, such as supermarkets, faith based organizations.
3 Such tools will include mental and physical health
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Create a platform for immigrants to advocate to service providers and the community at large about
their needs in order to facilitate inclusion and greater understanding and allow for more targeted
collaboration.
Educate the public as to why people come to Canada: facts dispel myths.
4. Physical Health
Professionals: Provide cultural sensitivity education and training for physicians, nurses, dentists and medical/dental students Provide health literacy information in plain and clear language and in different languages.
Utilize internationally medically trained professionals to provide education and preventative programs for various cultural groups and to provide neighbourhood programs / supports.
Advocate for more medical neighbourhood based centres such as the Family Health Team Determine free and accessible neighbourhood based centres where people can gather and decide on events and activities for their neighbourhoods. Fun places where all family members can share information on their cultures, food, music, activities and celebrations etc. (Collaborate with Parks and Recreation and Neighbourhood Community Centres).
Collaborate with faith organizations and schools in neighbourhood to deliver free or affordable recreational activities. Develop criterion/process for immigrants’ groups to access free office/ meeting spaces. Ensure embassies provide accurate information about the unavailability of health coverage for the first 90 days in Canada. Provide Information on buying health insurance for the 90 days period to immigrants off shore.
Provide information on the various medical options and when to use them i.e., walk in clinics, hospitals. Provide patients with available choices when receiving support or assistance (i.e., gender of interpreter or doctor in pamphlets at medical facilities, schools, social services or settlement services).
The Inclusion and Civic Engagement Sub-council includes all social, parental, child and cultural
supports. The group further defined ‘inclusion and civic engagement’. For the detailed definition see
Appendix D.
Planning Table Participants Eighteen community partners, including the francophone community, ethno cultural representatives and seven interested citizens participated in the planning and discussions.
Inclusion & Civic Engagement Sub-council
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Outcome Statement Social, parental, child and cultural supports are
available to ensure that all immigrants are
included and engaged in our community.
Rationale Opportunities for participation create a greater sense of belonging to the community. According to Statistics Canada, studies of life satisfaction among the general population show a positive correlation between social ties and well-being.
Priorities and Strategic Directions
1. To promote skill based engagement at all levels of society, while recognizing that this may not be a linear path
Create culturally informative content for public and local ethnic media in partnership between settlement agencies and the media and other ethno-cultural groups or individuals, in local public media (i.e., newspaper, radio, T.V) which highlights engagement opportunities and provides information in various languages.
Promote neighbourhood based activities and events that will provide opportunities for immigrants to engage and participate in their new community.
Increase outreach to immigrants to encourage volunteerism by providing education and the context of volunteerism in Canada and the benefits.
Encourage London and Middlesex County to explore successful volunteer models (in Greater Toronto Area) which allow immigrants to be placed in various departments in City Hall to gain Canadian experience.
Create opportunities for outreach between schools and immigrant communities.
Encourage a process whereby informal immigrant volunteers can take on decision-making and leadership positions.
Remove barriers to volunteering by: providing bus tickets, volunteer drivers, sharing information about virtual volunteering, hiring new Canadians or immigrants as paid staff to help the organization learn about and value diversity, recruitment of new Canadians on boards, providing diversity training to staff.
Create an environment of trust through the use of awareness campaigns to dispel views of those whose pre-migratory experiences have created a fear and distrust in governments. Provide direct assistance in political mobilization by holding workshops, creating tool kits and identifying leaders within ethno-cultural communities.
Encourage new immigrants to follow current affairs by providing education on the voting system, on candidates and removing barriers to voting (such as transportation).
2. Enhance knowledge amongst host community in engaging immigrants Create a multilayered community based Communication Strategy by approaching both mainstream
Inclusion & Civic Engagement Sub-council Discussion
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and ethnic media to include the voice of newcomers. For example, establish a process that encourages communities to challenge negative media coverage of immigrants by promoting the use of action alerts which notify the community and service providers to write to media outlets which label groups unfairly.
Foster collaboration between settlement services, service providers and community agencies in order to engage more businesses and corporations in creating more opportunities for inclusion and engagement. Beyond one-time contributions, this initiative includes the provision of on-going support for creating a more inclusive and welcoming community through sponsorship of events, organizations, provision of space, job placements/ internships etc. (i.e., Co-op placements, welcome packages and info). Establish a community based media literacy council to educate both immigrants and the wider London and Middlesex community about media. The goal is to create a more inclusive and welcoming community, such as a body/ council of volunteers interested in promoting inclusion and dispelling myths, and combating incidents of racism or discrimination (i.e., writing letters to the editor, etc.). Proliferate cultural diversity training to counter stereotyping, racism and apathy by eliminating barriers to access (cost), use of media, creating incentives to organizations and businesses who participate. Enhance the capacity of local level media sources (i.e., Digital, audio, print & visual newspapers, magazines, TV, radio) by capitalizing on existing resources to better reflect the diversity of the city. Enhance, promote and build on programs that help immigrants develop networks with other immigrants in the communities.
Enhance and build on programs that encourage local community members and immigrants to reach out and connect with one another.
3. Increase access to Shared Space
Adopt recommendations from the report, “Increasing Access to Community Space for Ethno-cultural Groups in London” that was conducted by the Welcoming Cultural Diversity Committee. These include: Permanent facility for ethno-cultural groups through:
• conducting community infrastructure needs assessment to lead the establishment, development and or expansion of space
• establishing a working group to explore the feasibility of implementing a policy designating use by non-profit cultural community organizations as a priority for the allocation of surplus city-owned spaces
• implementing outreach strategies in city owned facilities to engage ethno-cultural groups and encourage them to use available space
• engaging the school boards to promote inclusion and provide welcoming and accessible school space for ethno-cultural groups
• introducing or enhancing diversity training for staff in public and private institutions (libraries, schools, city owned facilities)
• promoting partnerships between ethno-cultural groups, schools, City of London facilities and the private sectors
• waiving and or subsidizing fees • prioritizing access • providing information on affordable insurance, legal processes, understanding lease policies
and agreements
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4. Increase Engagement of Youth Enhance programs that collaborate with settlement and social services to provide opportunities for intergenerational dialogue, orientation to Canadian systems and culture for parents and youth. Collaborate with schools to involve parents and bridge understanding of youth culture (Region of Peel Recommendations) by inviting parent-teacher councils to partner with settlement workers in schools to make an effort to invite/include immigrant parents to engage with schools. Provide access to transportation, interpretation, and childcare. Create safe spaces for youth through better access to recreation (not just schools and services providers) by engaging private organizations in promoting Canadian activities for youth and adults (i.e., Boler Mountain). Promote programs which allow youth to work within their communities, identify issues, and contribute to change. Establish and promote mentorship opportunities by identifying role models, creating culturally sensitive networking opportunities to foster relationships and establish peer mentorship programs in schools supported by appropriate training (this can be a short term goal in the path towards successful settlement and integration).
Remove barriers to social engagement and informal volunteering opportunities for youth at the neighborhood/ their own community level (this can be a medium term goal in the path towards successful settlement and integration).
Engage youth to volunteer with service providers and other community-based/local organizations giving youth a voice and opportunities for empowerment.
Remove barriers to formal volunteering (organized or beaurocratized) in the larger community’s decision making structures such as: advisory committees, working/planning groups, task forces, delegations, and boards of directors in different sectors (social service sector and private sector.
Encourage and promote political involvement (at the ‘governance level) of new Canadian Citizens through a process that begins at the information level before Canadian Citizenship is obtained (this can be a long term goal in the path towards the settlement and integration process).
5. Remove Barriers to Accessing Services
Encourage greater service provider collaboration and communication through better use of existing community resources such as the Immigration Portal.
Form a communication plan with the mandate to review the existing infrastructure and space that could be made available and to make recommendations regarding ways to promote information in culturally accessible ways in as many locations as possible.
Follow up with service providers on the status of discussions with regard to the 211 access number for London which would give immigrants free access to contacts (telephone numbers, addresses etc.). Increase use of existing infrastructure and space to promote information in culturally accessible ways such as tourist centers, bus stops, schools and health centers.
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Promote a neighbourhood, life-course approach to delivering services in a way that brings families together and eliminates barriers. Encourage natural points of access for services and use of informal methods to deliver information and services in order to breakdown stigma. For example, use non threatening activities and consider the role of arts and recreation. Consider barriers, such as cost, transportation, language and stigma in the delivery of all services. Also, ensuring information is presented in a cultural and linguistic appropriate way (example- some newcomers have no concept of what a map or calendar is)4.
The Justice & Protection Services includes the police and preventative services such as criminal
justice, child welfare and other services.
Planning Table Participants Nine community partners, including participants from Probation and Parole, London Police preventative services, ethno-cultural groups and four interested citizens joined in the discussions and planning. Outcome Statement
Immigrants understand the Canadian justice
system and have access to information and
supports related to preventative services such as,
criminal justice, child welfare, and other services.
Rationale Many immigrants report their negative experiences with the criminal justice systems and protection service in their country of origins. Such experience creates a sense of mistrust and fear towards the Canadian system. Building trust and respect is essential in developing and maintaining positive perceptions of the justice system, roles of police, the courts and probation. A preventative approach allows for early referrals to support. This approach acknowledges and builds on existing work in the London community and recognizes that there is a gap in identifying risk factors in new immigrant populations.
Priorities and Strategic Directions
1. Enhance the sense of trust with the Criminal Justice System (including police, the crown,
victim services and legal services) and Community based services for both prevention and
intervention (including children services, violence against women’s services, and advocacy
and resource agencies).
Improve awareness of legal rights and responsibilities in Canada through ongoing outreach to
4 Manual for Successful Engagement Strategies, N Hussein, Childreach, 2009
Justice & Protection Services
Justice & Protection Services Sub-council Discussion
30
immigrants and applying culturally sound approaches.
Adopt or create lesson plans to be used in ESL and LINC classes which discuss issues related to the
Criminal Justice System.
Revisit and build on the processes that facilitate wide distribution of public legal education and information.
Build on existing post crisis interventions services such as Vanier Children’s Services, Children’s Aid Society, Women’s Community House, London Abused Women’s Centre and Changing Ways to ensure provision of timely and immediate interventions that supports the individual and the family and recognizes their pre-migratory experiences, and, at the same time holds perpetrators accountable. Such a response serves to clarify the process and build positive relations. Design a standardized training tool for service providers, which can be adapted to any cultural
sensitivity module, that incorporates cultural understanding, pre-migratory experiences and includes
a response to domestic violence.
2. Enhance education and cultural knowledge amongst service providers, the general
community and across government and non-government systems.
Review existing tools to include cultural appropriate aspects that identify risk factors within families
who are new immigrants.
Update existing referral resources to ensure that it is inclusive of cultural aspects.
Support and promote the use of police liaison officers.
Continue to have community learning forums that are geared at government, non-government and
service providers which help to understand statutes, legislation and directives that relate to
immigrants.
Enhance media representation of immigrants by promoting the positive portrayals of immigrants and
police services which counteracts negative portrayals.
Explore and implement programs that seek to reduce the incidents of hate.
3. Enhance community collaboration and inclusion of alternative solutions between service
providers and across cultural groups
Create an inclusive communication and planning network to identify gaps, needs, coordination,
sharing of information and establish consistent approaches to assessment and planning, particularly
between settlement services and the Criminal Justice System and Protection Services.
Explore the benefits of establishing a Community Police Advisory Committee recommended by the
Welcoming Communities Initiatives report.
Identify and collaborate with faith based organizations, cultural organizations, and key people in the
community by exploring mediation and reconciliation tools and practices.
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Continue to explore successes of partnership models such as the relationship between Changing
Ways and Muslim Resource Centre, where discretion related to cultural implications is considered.
Continue to build and define collaborative case management and service provision models with
individuals and families with co-occurring and complex issues. Currently the London and Middlesex
Children’s Aid Society is working with local immigrant community partners to facilitate culturally
sensitive and specific types of mediation.
Explore and implement programs that target and promote the perception of safety and programs
that target and promote safety for high-risk and vulnerable groups (such as youth).
4. Enhance prevention and supports for immigrants in the Criminal and Justice Services and
Protection Services system
Continue to enhance and implement private and public safety programs for immigrants in initial
orientation to Canada.
The Settlement Sub-council includes interpretation
services, housing, transitional services, information
and referrals.
Planning Table Participants Thirteen community partners, including participants from the francophone services and seven volunteers joined in the discussions and planning. Outcome Statement
Immigrants’ settlement experience is positive and
welcoming, through the availability of interpretation services, housing, transitional services,
information and referrals.
Rationale Apart from the initial settlement issues of getting the social insurance number (SIN) or the Ontario
Health Insurance Plan card (OHIP), immigrants face a variety of logistical challenges. Navigating an
unfamiliar city, finding housing, accessing social supports, information on Canadian laws with regard
to family, parent-child relationship etc., are some of the challenges that face immigrants as they
settle. By enhancing service delivery, through coordinating and partnering with different sectors,
settlement will be comprehensive, welcoming and a positive experience for all immigrants.
Priorities and Strategic Directions
1. Connecting Immigrants to Services
Develop a common information package, across the city and county, with all information related to
Settlement Sub-council
Settlement Sub-council Discussion
32
services in a culturally and linguistically relevant way which includes brochures in different
languages that explain settlement agencies and all the services they provide (such as the Settlement
Workers in Schools, the Library Settlement Partnership etc.).
Provide additional services to immigrant students and their families by broadening the scope of
Settlement Workers in Schools (SWIS) and Library Settlement Partnership (LSP) programs to assist
families and students connect to services.
Improve existing programs which create possibilities for successful immigrants to mentor other
immigrants so that individuals can see the progression from their situation to success. Expand this
to youth in the school system.
Advocate for the enhanced provision of information pre-immigration and post-immigration to
facilitate integration.
Obtain funding to advertise settlement services through various forms of media, including radio,
television, newspapers and ethno cultural festivals/events in various languages.
Enhance and strengthen communication among service providers.
Include immigrants in planning stages in the delivery of services by holding focus groups and
ensuring representation on planning committees and create opportunities for them to provide
feedback on the service.
Promote and coordinate the use of the London & Middlesex Immigration Portal and other existing
tools within our community.
Attract economic class immigrants to settle in London by providing accurate current issue specific information. Utilize the Immigration Portal to market London and Middlesex to potential immigrants. Create a joint reception centre, coordinated by settlement services, which provides up-to-date information and temporary housing for permanent residents for four to six weeks (a service for fixed fee). (Based on the existing model of temporary housing for government assisted refugees and refugee claimants). Advocate with Citizenship and Immigration Canada to extend eligibility of service criteria to include
New Canadians and refugee claimants to access programs that will enhance their education and
employability.
Create a volunteer management position within organizations whereby volunteers, recruited from
both host and immigrant communities, can be trained to provide basic settlement services and
ongoing support and follow-up with immigrants when eligibility criteria restrict serving certain
population, such as new Canadians or refugee claimants.
2. Navigating Systems
Advocate and create opportunities for interpreters to be involved in training and be knowledgeable
on settlement information.
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3. Family Challenges
Provide free and informal counselling services that take into account pre-migratory experiences for
separated families.
Develop a collaborative program between Children’s Aid Society, police, schools and settlement
workers which encourages opportunities for intergenerational discussion, education and activities.
Increase supports and programs for immigrant seniors and youth.
Increase programs for the youth in the summer.
Increase programs for seniors with facilitators who speak their language.
Increase collaboration with Children’s Aid Society, Ontario Early Years Centers and Settlement
services, with an eye on providing parenting workshops to new immigrants in different languages.
Train community leaders of ethno-cultural associations to facilitate parenting workshops.
Promote and enhance existing programs which provide partners and or spouses with the tools and
information on their roles, rights and responsibilities in the community.
4. Housing
Advocate for city planning that advocates to address newcomers’ housing needs as recommended in
the Characteristics of a Welcoming Community Report.
Enhance the capacity of the existing temporary reception housing provided in the city for refugee claimants and Government Assisted Refugees (GARs). Create a joint reception centre, coordinated by all settlement services, (francophone and Anglophone), which provides temporary housing for permanent residents for four to six weeks (a service for fixed fee). Build on workshops that proactively teach individuals their rights and responsibilities and how to
respond in tenant/landlord conflicts.
Create ongoing interactive workshops which educate immigrants on how to manage all aspects of
finances including banking, credit; transition from government sponsorship, taxes, and bill
payments.
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In Conclusion
With the establishment of the LMLIP, our community is further mobilized towards a common goal of
ensuring that immigration is on everyone’s planning agendas.
This plan is just the beginning - a road map for our community’s work yet to come. As we proceed we will be driven by the following:
• Strengthening existing capacities and building on the work of existing networks to plan and coordinate to enhance integrated service delivery
• Utilizing London’s existing Immigration Portal as a means of communication • Coordination and partnering to provide integrative services and thus leverage existing
funding and resources • Transparent communications among services • Engaging the immigrant community in planning and implementation • Regular networking of service providers will enhance knowledge of capacities within sectors
and across sectors and will facilitate the timely response to the emerging needs • Continued setting of priorities and engaging in regular evaluation • Working with partners towards addressing issues of racism and discrimination to achieve
healthy integration of the immigrant The London and Middlesex community will be mindful of comprehensive delivery of services to
better serve the immigrant population. Immigrants are not talent or labor needed to maintain the
economic well-being in future decades, but rather are a healthy infusion that enriches our
community in many ways.
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Appendix A: Terms of Reference London & Middlesex Local Immigration Partnership Council (LMLIPC)
Terms of Reference
INTENT
The London & Middlesex Local Immigrant Partnership Council is the strategic planning body
that will ensure that multiple stakeholders participate in planning and coordinating to
enhance delivery of integration services to all immigrants.5
The Council will develop and implement strategies to facilitate increased access to all services,
especially current services supported by Citizenship and Immigration Canada and the Ministry
of Citizenship and Immigration, Ontario and assist non-settlement service providers and the
community to develop a greater understanding of immigrants’ needs and services.
PRINCIPLES
The work of the Council will be guided by the following principles: • Inclusivity: Our scope will be inclusive of all immigrants in London and Middlesex,
regardless of their immigration status, citizenship, age, gender, health status, sexual orientation and number of years in our community.
• Advocacy: Advocacy for the integration of immigrants (with regard to housing for example). • Collaboration: There is an inherent mutual responsibility between our community and
immigrants. • Diversity: We respect diversity within immigrant communities and build understanding
across immigrant communities and cultures. • Social Justice: We will seek to promote inclusion and civic engagement of all immigrants
and work toward changes to ensure their integration. • Client Centered: The holistic needs of the individual are at the centre of our work. • Empowerment: We will enhance and restore their capacity to live a healthy life and to
enable them to make informed decisions.
AREAS OF FOCUS
It is acknowledged that the following areas of focus are not intended to be distinct from one another but rather are interconnected.
The primary areas of focus for the Council are as follow: • Education - This includes, English as a second language (ESL), Language Instruction for
New Canadians (LINC), elementary, secondary and post-secondary education. • Employment - This includes mentorship, bridging, job search programs, credential
assessment, employment and employment supports.
5 For the purposes of the LMLIP, an immigrant is identified as any individual who defines themselves as an immigrant;
this includes but is not limited to: Canadian Citizens, Permanent Residents, Convention Refugees, Temporary Residents
and individuals with no immigration status.
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• Health and wellbeing - This includes, but is not limited to, mental health, impact of trauma/war, access to services, recreation, nutrition and life skills.
• Inclusion and civic engagement - This includes all social, parental, child and cultural supports.
• Justice and Protection Services - This includes the police and preventative services such as criminal justice, child welfare, and other services.
• Settlement - This includes interpretation services, housing, transitional services, information and referrals.
ANTICIPATED OUTCOMES
Our anticipated outcomes include:
• Improved access to services • Coordinated provision of services • Improved labor market outcomes • Strengthened strategic capacity of municipality on immigration issues • Increased community capacity to respond to emerging needs • Increased community awareness of immigrant integration needs
KEY STAKEHOLDERS
We believe the community at large has a shared responsibility. Among the key stakeholders for
the Council and sub-councils are:
1. Immigrants representing not only their ethno cultural group, but the experience as an immigrant
2. Services i. Education ii. Employment iii. Health and well being iv. Inclusion and civic engagement v. Justice and protective services vi. Settlement
3. Government 4. Faith groups 5. Francophone community
It is noted that other key stakeholders for the Council will include:
� Research Liaison � City of London as Corporation and a planning body � United Way of London & Middlesex representing community development � Funders, as appropriate
GOVERNANCE
The work of the LMLIPC will be guided by a Central Council and six sub-councils representing
our community’s six areas of focus.
A. Central Council
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COMPOSITION6
The Central Council will be comprised of no more than 17 members representing the
following:
1. Chair of each sub-council (6)
2. Equal or greater number of individuals representing the experience of immigrants
noting that immigrant representatives are in addition to those sitting on the sub-council
(6)
3. Research liaison from the Welcoming Communities Initiative, University of Western
Ontario (1)
4. Funders including, but not limited to, Citizenship and Immigration Canada and the
Ministry of Citizenship and Immigration, Ontario
5. Co-chaired by the City of London and United Way of London & Middlesex7
Note: Members from community organizations, including Francophone, will represent the
sector not their individual organizations.
ROLES AND RESPONSIBILITIES
Start Up
1. Confirms their own Terms of Reference
2. Determines their decision making process together
3. Confirms the draft guidelines on conflict of interest
Strategic Plan
4. Ensures that regular meetings are held
5. Reviews reports of sub-councils and provides direction, endorsement and vision
6. Develops the strategic plan, including goals and objectives
7. Updates and monitors the strategic plan
8. Communicates with chairs of the sub-councils on a regular basis to ensure connectivity
Community Involvement
9. Consults with researchers and community on a regular basis to ensure current needs
and gaps are identified
10. Prioritizes based on input from the Action Day and gives direction to sub-councils on
priorities
11. Communicates with the community regarding successes and opportunities for action
6 Voting members and non voting members to be determined by the Council
7 As co-chairs of the Welcoming Cultural Diversity initiative and the co-chairs for the LIP advisory committee to date, it is
recommended that the City of London and United Way of London & Middlesex continue to act as co-chairs for the
Council for the first year to ensure continuity. Their roles are as community development partners, not as funders, and
the partnership between the two represents a strategic innovation to ensure both government and non-profit shared
leadership in London and Middlesex.
38
Advice and Advocacy
12. Advocates on immigrant issues on behalf of the community
13. Advises on needs and gaps to funders and policymakers
B. Sub-councils
Sub-councils will represent each of the six areas of focus: education, employment, health
and well being, inclusion and civic engagement, justice and protection services and
settlement.
COMPOSITION
Each sub-council will be inclusive and open to anyone, including volunteers, with an interest
in the area.
1. Members from established councils and networks must be included
2. Individuals from community organizations including ethno-cultural organizations, with
experience, knowledge and skill related to the area of focus
3. Minimum of one immigrant at each sub-council
4. Representatives from each key stakeholder group
ROLES AND RESPONSIBILITES
Start up
1. Reviews, confirms its Terms of Reference recommended by the Central Council
2. Determines the group’s chair and vice-chair
3. Appoints the Chair as representative to the Central Council
Strategic Plan
4. Develops the thematic strategy for the area of focus
5. Makes recommendations to Central Council
6. Consults with researchers on the issue related to the area of focus and communicates
with Central Council
7. Shares best practices between Sub-councils
Advice and Advocacy
8. In conjunction with the Central Council advocates and speaks on behalf of the specific
issue it represents
CONFLICT OF INTEREST GUIDELINES
All members represent the issue and not their organizations. Nevertheless, conflict of interest
may arise during the process of assessment or decision taking. Therefore all members are
required to comply by the following guidelines:
a. All members of the committee will act in a manner so scrupulous that the council’s recommendations will withstand the closest public scrutiny.
39
b. Members should declare the conflict of interest if the outcome of the decision and or
assessment is benefiting their organization, directly or indirectly. If a proposal pertaining to the member’s agency is assessed, the member should refrain from attending the meeting.
c. Members should ensure that conflict does not exist or appear to exist between their
private interests and their duties as a member of the council. d. Members should disclose any areas of conflict prior to becoming council members and
should continue to disclose any potential areas of conflict that may arise later. e. Members remove themselves from any assessment where a member of a family or close
acquaintance may benefit from. f. It is understood that, given the compositions of council and sub-councils and the need
to have members with certain expertise, potential conflicts will arise. When a potential conflict does arise, the member shall immediately advise the council of the conflict, refrain from discussing with any other member of the council the matter with respect to which he / she has a conflict and refrain from voting with respect thereto. The member should excuse himself / herself from the council while the matter that gave rise to the conflict is under consideration.
TIMELINES & MEMBERSHIP FORMATION FOR COUNCIL AND SUBCOUNCILS
Membership formation is based on the principle of inclusivity and will be open to any
individual, group or organization with an interest in immigrant issues in London and
Middlesex. The membership process for the Council and Sub-councils will be as follows:
1. No later than December 18, 2009, the Project Advisory Committee will develop and
issue an Expression of Interest (EOI) to be sent out to the community. There will be a
broad distribution of submission of EOI through emails to existing networks, ethno-
cultural groups, faith groups and advertisement in local media and the Immigration
Portal website. The EOI will detail time commitment8, objectives and roles for the Central
Council and Sub-councils.
2. All interested parties will submit their response to the project advisory committee, in
care of the Project Coordinator, no later than January 18, 2010.
All interested parties are encouraged to attend the Community Action Day, scheduled
for February 2, 2010. If any individual with interest is unable to attend the Action Day,
they can still submit their request to the Partnership Council (that will be formed on
Action Day), by indicating their area of interest, expertise and knowledge.
On Action Day Feb 2, 2010:
1. Individuals will self-select the sub-council that aligns with their interest and expertise.
8 One year or staggered term
40
2. Each sub-council will select its chair and co-chair, and determine the members from the
immigrant community.
3. The London Middlesex Local Immigration Partnership Council, composed of a central
council and six sub-councils, is struck.
4. LMLIPC members will meet biweekly from February 2 to the end of March, with the goal
of confirming a local strategic plan no later than March 31, 2010.9
9 This may be extended dependent on contract discussions with Citizenship and Immigration Canada
Funded by: Co-led by:
41
Appendix B: Participating Organizations & Associations
• Access Centre for Regulated Employment
• ACFO de London-Sarnia • Across Languages • Afghan Social Committee of London • AIDS Committee of London • Anago • Azeri Women’s Group • Brazilian Women of London • Canadian Arab Society • Canadian Council of Muslim Women • Canadian Latin American Association • Canadian Liver Foundation • Canadian Mental Health Association • Canadian Palestinian Association • Carrefour des Femmes du Sud-Ouest de
l’Ontario • Centre communautaire Régional de
London • Centre for Addiction & Mental Health • Changing Ways • Childminding, Monitoring, Advisory &
Support • Childreach Centre • Children’s Aid Society of London &
Middlesex • Chinese Canadian National Council
(London Chapter) • Citizenship and Immigration Canada • City of London • Collège Boréal
• Community Living London • County of Middlesex • Crouch Neighbourhood Resource Centre • Daya Counselling Centre • Elgin, Middlesex, Oxford Local Training
Board • Ethnocultural Council of London • Family Networks • Family Service Thames Valley • Fanshawe College • Glen Cairn Community Resource Centre • Goodwill Industries • Hospice of London • Hutton House • John Howard Society of London &
District • Kala Manjari • La Jornada Spanish Journal News • Leads Employment Services
• Life Resource Centre • Literacy Link South Central • London Arts Council • London Children’s Connections • London Community Foundation • London Community Resource Centre • London Cross Cultural Learner Centre • London District Catholic School Board • London Employment Help Centre • London Health Sciences Centre • London Heritage Council • London Intercommunity Health Centre • London Interfaith Refugee Sponsorship
Alliance • London Muslim Mosque • London Police Service • London Public Library • London Regional Children’s Museum • London West NDP • London Middlesex Immigrant
Employment Council • LUSO Community Services • Magazine Latino • Merrymount Children’s Centre • Middle Eastern Women’s Association • Middlesex-London Health Unit • Ministry of Community Safety and
Correctional Services, Probation and Parole
• Muslim Resource Centre for Social Support and Integration
• Networking for an Inclusive Community • North Park Community Church • North West London Resource Centre • Ontario Early Years Centres • Ontario March of Dimes • Ontario Ministry of Citizenship and
Immigration • Ontario Trillium Foundation • Over 55 Inc. • Pathways Skill Development • Pillar Non-Profit • Platinum Leadership Inc. • Portuguese Congress • Regroupement Multiculturel
Francophone de London • Réseau de soutien à l’immigration
francophone de la région Centre-Sud-Ouest de l’Ontario
• Réseau franco-santé du Sud de l'Ontario
42
• Rotholme Women’s and Family’s Shelter • Scouts Canada • Sexual Assault Centre London • Somali Association of London • South London Neighbourhood Resource
Centre • Sure Start Children’s Centre (Wales, UK) • Thames Valley District School Board • The Canadian Iraqi House (London
Chapter) • The University of Western Ontario • United Way of London & Middlesex • Vanier Children’s Services • Welcoming Communities Initiative, The
University of Western Ontario • Wheable Employment Centre • WIL Employment Connections • Women’s Community House • YMCA of Western Ontario • Youth Opportunities Unlimited
43
Appendix C: Detailed Priorities for Each Sub-Council
EDUCATION SUB-COUNCIL PRIORITY SETTING TEMPLATE
1
0 E
ng
ag
em
en
t S
tra
teg
ies
for
Div
ers
e C
ult
ura
l C
om
mu
nit
ies,
Ye
ar
On
e P
rog
ress
Re
po
rt,
Ch
ild
rea
ch,
Lon
do
n O
nta
rio
Pri
ori
ty
Str
ate
gy
R
ati
on
ale
T
ime
lin
es
1.
Acc
ess
to
Ed
uca
tio
n:
Ou
r p
rio
rity
is
to f
aci
lita
te a
cce
ss t
o
ed
uca
tio
n f
or
all
im
mig
ran
ts,
reg
ard
less
of
the
ir s
tatu
s.
1.
Ch
ild
care
/ch
ild
min
din
g
1.a
Lim
ite
d n
um
be
r o
f
chil
dm
ind
ing
/ch
ild
care
sp
ots
1.b
. Li
mit
ed
acc
ess
to
aff
ord
ab
le
chil
dca
re t
o s
tud
en
ts p
urs
uin
g h
igh
er
ed
uca
tio
n
Ne
ed
to
in
cre
ase
fre
e c
hil
d c
are
/ch
ild
min
din
g s
erv
ice
s b
y r
eq
ue
stin
g m
ore
fun
ds
fro
m C
itiz
en
ship
an
d I
mm
igra
tio
n
Ca
na
da
to
:
a.
Co
lla
bo
rate
wit
h l
ice
nse
d
da
yca
res
an
d n
eg
oti
ate
to
pu
rch
ase
se
ats
to
ma
inta
in
qu
ali
ty c
hil
dca
re (
50
se
ats
an
nu
all
y f
or
bo
th in
fan
ts a
nd
tod
dle
rs)
b.
En
ga
ge
oth
er
fun
de
rs (
Min
istr
y
of
Cit
ize
nsh
ip a
nd
Im
mig
rati
on
On
tari
o a
nd
th
e C
ity
of
Lon
do
n)
to p
rovi
de
fu
nd
ing
fo
r
sub
sid
ize
d c
hil
dca
re s
po
ts i
n
ne
igh
bo
urh
oo
ds.
c.
Exp
lore
wh
at
is a
vail
ab
le w
ith
reg
ard
to
su
bsi
dy
or
fun
ds,
thro
ug
h t
he
Ch
ild
an
d Y
ou
th
In a
re
cen
t st
ud
y i
n L
on
do
n,
58
% p
erc
en
t
of
wo
me
n i
nte
rvie
we
d i
nd
ica
ted
ava
ila
bil
ity
of
chil
dca
re /
chil
d m
ind
ing
spa
ces
as
a b
arr
ier
to t
he
ir p
art
icip
ati
on
in a
ny
str
uct
ure
d p
rog
ram
.10 I
n o
rde
r fo
r
wo
me
n t
o a
cce
ss l
an
gu
ag
e t
rain
ing
, ch
ild
care
an
d o
r ch
ild
min
din
g s
pa
ces
are
ne
ed
ed
.
Lack
of
En
gli
sh l
an
gu
ag
e s
kil
l
ma
ke
s th
em
mo
re v
uln
era
ble
, d
ep
en
de
nt
an
d g
rea
tly
im
pe
de
s th
eir
in
teg
rati
on
into
th
e c
om
mu
nit
y a
t la
rge
. L
imit
ed
an
d
rest
rict
ed
ch
ild
ca
re/
chil
d m
ind
ing
spa
ces
resu
lt i
n a
hu
ge
lo
ss o
f p
ote
nti
al
for
the
cit
y a
nd
a h
ug
e l
oss
of
op
po
rtu
nit
y f
or
the
in
div
idu
als
-bo
th
mo
the
rs a
nd
ch
ild
ren
.
Th
e c
hil
dre
n m
iss
ou
t o
n t
he
op
po
rtu
nit
y
to l
ea
rn E
ng
lish
, so
cia
lize
an
d t
o p
rep
are
to s
ucc
ess
full
y e
nte
r th
e e
lem
en
tary
On
go
ing
44
Ne
two
rk.
d.
Exp
lore
alt
ern
ati
ve p
rog
ram
s
such
as
the
Fa
mil
y E
ng
lish
as
a
Se
con
d L
an
gu
ag
e p
rog
ram
s
curr
en
tly
in
pla
ce i
n O
tta
wa
.
e.
Pla
n c
oo
rdin
ati
on
am
on
g
serv
ice
pro
vid
ers
at
Lan
gu
ag
e
Inst
ruct
ion
fo
r N
ew
Ca
na
dia
ns
lev
els
to
str
ea
mli
ne
exi
stin
g
spo
ts.
f.
En
ga
ge
fu
nd
ers
to
be
fle
xib
le
wit
h f
un
din
g (
if f
un
ds
are
no
t
uti
lize
d i
n o
ne
sit
e,
ad
voca
te
tha
t th
ey
be
tra
nsf
err
ed
to
an
oth
er
site
wh
ere
th
ere
is
ne
ed
).
sch
oo
l sy
ste
m.
Cu
rre
ntl
y,
the
re a
re c
lose
to
50
imm
igra
nts
wa
itin
g f
or
chil
d m
ind
ing
in
Lan
gu
ag
e I
nst
ruct
ion
fo
r N
ew
Ca
na
dia
ns
(LIN
C)
an
d a
n e
qu
al
nu
mb
er
wa
itin
g f
or
aff
ord
ab
le,
lice
nse
d d
ay
care
. T
he
ma
jori
ty o
f th
ese
are
yo
un
g m
oth
ers
wh
o
are
no
t a
ble
to
att
en
d E
ng
lish
as
a
Se
con
d L
an
gu
ag
e (
ES
L),
LIN
C a
nd
oth
er
tra
inin
g.
2.
Sta
tus
an
d E
lig
ibil
ity
2.
Cit
ize
nsh
ip a
nd
Im
mig
rati
on
Ca
na
da
to p
rovi
de
fu
nd
ing
to
ext
en
d a
nd
exp
an
d e
xist
ing
eli
gib
ilit
y c
rite
ria
to
incl
ud
e r
efu
ge
e c
laim
an
ts a
nd
ne
w
Ca
na
dia
n c
itiz
en
s to
en
ab
le t
he
se
gro
up
s to
acc
ess
pro
gra
ms
tha
t w
ill
en
ha
nce
th
eir
ed
uca
tio
n a
nd
em
plo
ya
bil
ity
2.
Sta
tus
an
d e
lig
ibil
ity
fo
r b
oth
re
fug
ee
cla
ima
nts
an
d n
ew
Ca
na
dia
ns
imp
act
s
the
fa
mil
y a
nd
in
tu
rn t
he
co
mm
un
ity
.
Acc
ord
ing
to
Sta
ts C
an
ad
a L
on
do
n
rece
ive
s a
ve
ry h
igh
nu
mb
er
of
refu
ge
es
an
d p
erm
an
en
t re
sid
en
ts.
Acc
ord
ing
to
Ce
nsu
s C
an
ad
a 2
00
6,
19
.31
% o
f Lo
nd
on
’s
po
pu
lati
on
is
ma
de
up
of
imm
igra
nts
. A
fair
pe
rce
nta
ge
of
the
re
fug
ee
cla
ima
nts
rece
ive
po
siti
ve
de
term
ina
tio
n h
ea
rin
gs;
he
nce
fro
m a
pro
act
ive
ap
pro
ach
,
refu
ge
e c
laim
an
ts n
ee
d t
o b
e e
lig
ible
fo
r
pro
gra
ms
tha
t w
ill
en
ha
nce
th
eir
con
trib
uti
on
s to
th
e e
con
om
y a
nd
th
e
Lon
do
n,
lik
e a
ll c
itie
s in
Ca
na
da
, w
ill
con
tin
ue
to
re
ceiv
e i
mm
igra
nts
an
d t
he
ne
ed
is t
o e
mp
ow
er
the
se i
mm
igra
nts
to
be
com
e
act
ive
pa
rtic
ipa
tin
g m
em
be
rs i
n o
ur
soci
ety
;
the
refo
re,
the
ne
ed
fo
r th
is f
un
din
g i
s
on
go
ing
.
45
3.
Re
cog
nit
ion
of
Inte
rna
tio
na
lly
Tra
ine
d I
nd
ivid
ua
ls (
ITIs
),
tra
inin
g a
nd
up
gra
din
g
-
Eva
lua
tio
n,
Ap
pli
cati
on
info
rma
tio
n a
nd
ass
ista
nce
be
un
de
rta
ke
n f
or
all
po
ten
tia
l
pu
rpo
ses
at
on
e
tim
e r
esu
ltin
g i
n
on
e r
ep
osi
tory
of
sou
rce
ve
rifi
ed
do
cum
en
ts.
Th
is
can
be
ach
iev
ed
by
ad
ap
tin
g t
he
mo
de
l o
f th
e
Ph
ysi
cia
n
Cre
de
nti
als
Re
gis
try
of
com
mu
nit
y.
Ne
w C
an
ad
ian
s a
lso
fa
ll u
nd
er
this
cate
go
ry.
Wh
en
pe
rma
ne
nt
resi
de
nts
be
com
e c
itiz
en
s, t
he
y l
ose
th
e a
dva
nta
ge
of
acc
ess
to
th
e f
ed
era
lly
fu
nd
ed
pro
gra
ms
me
nti
on
ed
. T
his
im
pa
cts
ne
w
Ca
na
dia
ns
in m
an
y w
ay
s. F
or
tho
se w
ith
lim
ite
d i
nco
me
, w
ith
no
acc
ess
to
a
veh
icle
an
d i
na
bil
ity
to
pa
y fo
r d
ay
ca
re,
it b
eco
me
s im
po
ssib
le f
or
this
po
pu
lati
on
to c
on
tin
ue
th
eir
En
gli
sh l
an
gu
ag
e
lea
rnin
g.
Th
e r
esu
lt i
s a
ho
st o
f p
rob
lem
s
for
the
fa
mil
y a
nd
th
e c
om
mu
nit
y a
t
larg
e.
3.
Th
e p
roce
ss o
f a
sse
ssm
en
t o
f fo
reig
n
cre
de
nti
als
is
tim
e c
on
sum
ing
. O
ur
pri
ori
ty i
s to
en
sure
th
at
fore
ign
cre
de
nti
al
reco
gn
itio
n b
e s
tre
am
lin
ed
so
tha
t n
ew
com
ers
ma
y e
xpe
ct t
o v
eri
fy
cre
de
nti
als
fo
r m
ult
iple
pu
rpo
ses
incl
ud
ing
: e
du
cati
on
, e
mp
loy
me
nt
an
d
lice
nsi
ng
.
Ed
uca
tio
n a
rou
nd
th
e w
orl
d i
s d
iffe
ren
t
an
d n
ew
com
ers
oft
en
be
ne
fit
fro
m
On
tari
o s
pe
cifi
c tr
ain
ing
th
at
en
ha
nce
s
kn
ow
led
ge
an
d e
mp
loy
ab
ilit
y.
Ne
wco
me
rs a
re a
ll t
oo
oft
en
un
ab
le t
o
acc
ess
th
e v
ery
bri
dg
ing
tra
inin
g a
nd
ed
uca
tio
n t
ha
t th
ey
are
dir
ect
ed
to
ob
tain
be
cau
se t
he
off
eri
ng
is
on
ly
ava
ila
ble
in
ma
jor
urb
an
ce
ntr
es
(GT
A).
Ad
voca
te w
ith
Cit
ize
nsh
ip a
nd
Im
mig
rati
on
Ca
na
da
to
ext
en
d e
lig
ibil
ity
of
serv
ice
cri
teri
a
to i
ncl
ud
e N
ew
Ca
na
dia
ns
On
go
ing
(b
ase
d o
n t
he
mo
de
l o
f th
e
Ph
ysi
cia
n C
red
en
tia
ls R
eg
istr
y o
f C
an
ad
a
(PC
RC
)
46
Ca
na
da
-PC
RC
an
d
wil
l re
sult
in
all
org
an
iza
tio
ns
acc
ep
tin
g l
eg
all
y
no
tari
zed
tru
e
cop
ies
of
ori
gin
al,
de
tail
ed
an
d
sou
rce
ve
rifi
ed
eva
lua
tio
n
rep
ort
s.
-
Ma
ny
im
mig
ran
ts
mu
st f
ulf
ill
up
gra
din
g o
r
pro
fess
ion
spe
cifi
c
ed
uca
tio
n.
Th
is
req
uir
ed
aca
de
mic
tra
inin
g
is p
rovi
de
d i
n t
he
form
of
bri
dg
ing
pro
gra
ms
tha
t
cou
ld b
e o
ffe
red
by
lo
cal
com
mu
nit
y
coll
eg
es
an
d
un
ive
rsit
ies.
A
fun
din
g
com
mit
me
nt
wo
uld
be
req
uir
ed
to
cre
ate
mo
re s
po
ts i
n
pro
gra
ms,
in
Acc
ess
ing
th
is e
du
cati
on
wo
uld
exp
ed
ite
ne
wco
me
rs t
o t
he
ir c
ho
sen
pro
fess
ion
.
Th
is a
ctio
n w
ou
ld b
en
efi
t b
oth
th
e
ind
ivid
ua
l a
nd
co
mm
un
ity
.
Th
ere
is
ge
ne
ral
acc
ep
tan
ce t
ha
t
imm
igra
nts
wil
l b
e e
xpe
cte
d t
o v
eri
fy
fore
ign
aca
de
mic
cre
de
nti
als
; h
ow
ev
er,
ma
ny
ne
wco
me
rs a
re c
urr
en
tly
be
ing
dir
ect
ed
to
pro
vid
e v
eri
fica
tio
n t
o s
uit
dif
fere
nt
ne
ed
s: s
urv
iva
l e
mp
loy
me
nt,
em
plo
ym
en
t co
mm
en
sura
te w
ith
ed
uca
tio
n a
nd
exp
eri
en
ce,
po
st
seco
nd
ary
/ g
rad
ua
te e
du
cati
on
an
d
reg
ula
tory
au
tho
riti
es.
Th
ere
are
dif
fere
nt
eva
lua
tio
ns
wit
h
dif
feri
ng
le
vels
of
de
tail
in
th
ese
eva
lua
tio
ns.
Co
nse
qu
en
tly
ne
wco
me
rs
en
d u
p m
ak
ing
mu
ltip
le a
pp
lica
tio
ns
ove
r
tim
e.
A ‘
on
e s
top
sh
op
pin
g’
eva
lua
tio
n
serv
ice
wit
h t
he
hig
he
st d
eg
ree
of
reli
ab
ilit
y a
nd
scr
uti
ny
wo
uld
se
rve
th
e
ne
wco
me
r in
mu
ltip
le w
ay
s.
Ou
r p
rio
rity
is
to e
nsu
re t
ha
t im
mig
ran
ts
see
kin
g a
cad
em
ic o
r p
rofe
ssio
n-s
pe
cifi
c
up
gra
din
g r
ece
ive
it
loca
lly
. T
he
re i
s
curr
en
tly
lim
ite
d a
vail
ab
ilit
y i
n t
rain
ing
an
d b
rid
gin
g p
rog
ram
s.
A
com
pre
he
nsi
ve
off
eri
ng
of
bri
dg
ing
pro
gra
ms
is n
ee
de
d f
or
vari
ou
s tr
ad
es
an
d r
eg
ula
ted
pro
fess
ion
s.
On
go
ing
47
ad
dit
ion
to
th
e
curr
en
t b
rid
gin
g
pro
gra
ms
(Bu
sin
ess
an
d
Nu
rsin
g)
serv
ing
the
ne
ed
s o
f th
e
lab
or
ma
rke
t in
Lon
do
n.
4.
Cla
rity
be
twe
en
ES
L a
nd
lit
era
cy.
Th
is i
s b
oth
a g
ap
an
d a
pri
ori
ty
be
cau
se t
he
la
ck o
f cl
ari
ty
aff
ect
s im
mig
ran
ts.
Th
ere
are
lite
racy
se
rvic
es,
ES
L se
rvic
es
an
d E
SL
lite
racy
se
rvic
es
in
Lon
do
n/M
idd
lese
x, f
un
de
d b
y
dif
fere
nt
Min
istr
ies.
As
a r
esu
lt,
the
in
terp
reta
tio
n o
f e
lig
ibil
ity
crit
eri
a f
or
the
se p
rog
ram
s in
no
t co
nsi
ste
nt
an
d c
lie
nts
ca
n
fall
th
rou
gh
th
e g
ap
s. A
s th
e
thre
e a
rea
s o
f se
rvic
e h
av
e n
ot
en
ga
ge
d t
og
eth
er
in s
erv
ice
pla
nn
ing
be
fore
th
is t
ime
, th
ere
ha
ve b
ee
n n
o o
pp
ort
un
itie
s to
ide
nti
fy a
nd
se
rvic
e t
he
se g
ap
s.
Lea
rn f
rom
oth
er
juri
sdic
tio
ns.
-
Ma
p o
ut
Lite
racy
se
rvic
es,
En
gli
sh
as
a S
eco
nd
La
ng
ua
ge
se
rvic
es
an
d
En
gli
sh a
s a
Se
con
d L
an
gu
ag
e
lite
racy
se
rvic
es,
op
po
rtu
nit
ies
acr
oss
th
e c
ity
.
-
Ide
nti
fy e
lig
ibil
ity
cri
teri
a f
or
ea
ch
of
the
th
ree
ty
pe
s o
f p
rog
ram
s.
-
Bri
ng
to
ge
the
r p
rov
ide
rs o
f th
e
thre
e t
yp
es
of
pro
gra
ms:
lit
era
cy,
ES
L a
nd
ES
L li
tera
cy (
or
rep
rese
nta
tiv
es
fro
m e
ach
se
cto
r)
to t
alk
ab
ou
t a
ny
se
rvic
e p
lan
nin
g
issu
es.
-
Lon
do
n/M
idd
lese
x is
no
t th
e o
nly
ge
og
rap
hic
are
a w
ith
th
is r
an
ge
of
serv
ice
s o
r sh
ad
es
of
gre
y b
etw
ee
n
pro
vin
cia
l p
rog
ram
s.
Kit
che
ne
r/W
ate
rlo
o h
as
a p
roje
ct
aim
ed
at
ide
nti
fyin
g t
he
sh
ad
es
of
gre
y a
nd
we
ca
n l
ea
rn f
rom
its
pro
ject
.
-
Kn
ow
ing
wh
ere
all
th
ese
pro
gra
ms
are
(a
t a
gla
nce
) w
ill
he
lp p
eo
ple
to
ma
ke
in
form
ed
re
ferr
als
.
-
Kn
ow
ing
“w
ho
” to
re
fer
is j
ust
as
imp
ort
an
t a
s k
no
win
g “
wh
ere
” to
refe
r.
Th
ere
ma
y b
e a
ne
ed
fo
r se
rvic
es
tha
t
do
n’t
cu
rre
ntl
y e
xist
th
at
req
uir
e t
wo
min
istr
ies
or
two
se
cto
rs t
o c
oll
ab
ora
tive
to m
ee
t cl
ien
t n
ee
ds.
-
Th
e K
/W p
roje
ct w
ill
win
d u
p b
y A
ug
ust
31
st,
20
10
, so
we
ca
n u
se t
he
re
po
rt
fro
m t
he
pro
ject
to
in
form
ou
r o
wn
loca
l p
rog
ress
.
-
Lite
racy
pro
gra
ms
ha
ve r
ece
ntl
y
ma
pp
ed
th
eir
se
rvic
es
wit
h t
he
he
lp o
f
the
Cit
y o
f Lo
nd
on
(O
W).
We
co
uld
use
the
sa
me
ma
p a
nd
ad
d E
SL
an
d E
SL
Lite
racy
to
it.
Tim
efr
am
e:
Au
gu
st 3
1st
,
20
10
.
-
Use
th
e p
roje
ct f
rom
K/W
as
a s
tart
ing
po
int.
Bri
ng
to
ge
the
r p
rovi
de
rs f
rom
lite
racy
, E
SL,
an
d E
SL
lite
racy
fo
r a
n
info
rma
tio
n-s
ha
rin
g f
oru
m t
o d
ete
rmin
e
if l
oca
lly
we
ag
ree
on
th
e e
lig
ibil
ity
crit
eri
a d
iscu
sse
d i
n K
/W.
Tim
eli
ne
–
Oct
ob
er/
No
ve
mb
er,
20
10
.
-
Ha
ve a
pla
nn
ing
se
ssio
n i
n F
eb
rua
ry,
48
20
11
.
2.
Su
pp
ort
s:
Ou
r p
rio
rity
is
to p
rov
ide
su
pp
ort
s to
ed
uca
tors
, p
are
nts
an
d s
tud
en
ts t
o
en
sure
th
at
imm
igra
nts
an
d E
ng
lish
Lan
gu
ag
e L
ea
rne
rs a
re a
ble
to
pa
rtic
ipa
te f
ull
y a
nd
su
cce
ssfu
lly
in
ou
r
sch
oo
ls a
s th
ey
de
ve
lop
in
to g
lob
al
citi
zen
s in
Ca
na
da
.
1.
Pa
ren
ts
Re
lati
on
ship
be
twe
en
pa
ren
ts a
nd
sch
oo
ls
1.
Pro
vid
e i
nfo
rma
tio
n o
n t
he
resp
on
sib
ilit
y o
f b
oth
th
e p
are
nts
an
d
the
sch
oo
l a
rou
nd
th
e n
ece
ssit
y o
f
pa
ren
ts i
nte
ract
ing
wit
h s
cho
ols
by
att
en
din
g s
cho
ol
ev
en
ts/m
ee
tin
gs
an
d
by
jo
inin
g t
he
sch
oo
l co
un
cil/
pa
ren
t
org
an
iza
tio
n.
Th
is i
nfo
rma
tio
n n
ee
ds
to
be
mu
ltil
ing
ua
l, r
efl
ect
ing
th
e
ne
igh
bo
urh
oo
d l
ing
uis
tic
ne
ed
s.
En
ga
ge
the
Th
am
es
Va
lle
y P
are
nt
Inv
olv
em
en
t
Co
mm
itte
e (
TV
PIC
) to
hir
e p
art
tim
e
ou
tre
ach
wo
rke
rs f
rom
eth
nic
gro
up
s
rep
rese
nte
d i
n s
cho
ols
th
at
do
no
t h
ave
a S
ett
lem
en
t W
ork
er
in S
cho
ols
(S
WIS
)
Pa
ren
ts a
nd
co
mm
un
ity
me
mb
ers
wil
l
thu
s b
e e
mp
ow
ere
d a
nd
en
cou
rag
ed
to
pro
vid
e w
ork
sho
ps,
tra
inin
g a
nd
ed
uca
tio
n t
o t
he
sta
ff i
n s
cho
ols
to
incr
ea
se s
en
siti
vity
an
d g
lob
al
aw
are
ne
ss.
Fo
r p
are
nts
wh
o a
re i
llit
era
te i
n t
he
ir
firs
t la
ng
ua
ge
, cr
ea
te a
po
ol
of
volu
nte
ers
wh
o s
pe
ak
dif
fere
nt
lan
gu
ag
es
an
d t
rain
th
em
to
vo
lun
tee
r
at
eve
nts
at
spe
cifi
c sc
ho
ols
, to
gre
et
pa
ren
ts,
pe
rha
ps
giv
e t
he
m a
to
ur
of
the
sch
oo
l, a
nd
in
tro
du
ce t
he
m t
o t
he
tea
che
r(s)
of
the
ir c
hil
dre
n.
(T
his
wil
l
Acc
ord
ing
to
re
sea
rch
ers
, p
are
nt
invo
lve
me
nt
pla
ys
a s
ign
ific
an
t ro
le i
n t
he
aca
de
mic
ach
iev
em
en
t a
nd
su
cce
ss o
f
stu
de
nts
(A
sch
er,
19
88
). P
are
nts
are
th
e
firs
t te
ach
ers
of
the
ir c
hil
dre
n a
nd
th
eir
em
po
we
rme
nt
is c
ruci
al
in t
he
le
arn
ing
pro
cess
. T
hu
s o
ur
pri
ori
ty i
s to
en
sure
th
at
pa
ren
ts a
re w
ell
in
form
ed
, re
spe
cte
d a
nd
act
ive
ly i
nvo
lve
d i
n t
he
le
arn
ing
pro
cess
.
Pa
ren
ts a
sk a
bo
ut
an
d w
an
t to
kn
ow
mo
re
ab
ou
t th
e “
Ca
na
dia
n”
pe
rsp
ect
ive
of
pa
ren
tin
g-m
ore
kn
ow
led
ge
he
lps
the
m t
o
ma
ke
de
cisi
on
s to
su
pp
ort
in
teg
rati
on
,
incl
ud
ing
wh
at
ha
pp
en
s w
ith
in t
he
ed
uca
tio
n s
yst
em
.
Pa
ren
ts w
an
t a
nd
ne
ed
ed
uca
tio
n a
bo
ut
Ca
na
dia
n c
ult
ure
an
d C
an
ad
ian
yo
uth
so
tha
t th
ey
ca
n b
ett
er
sup
po
rt t
he
ir
chil
dre
n’s
in
teg
rati
on
.
All
sta
ff,
no
t ju
st t
ea
che
rs,
inte
ract
wit
h
pa
ren
ts a
nd
in
div
idu
al
inte
ract
ion
s ca
n
ha
ve g
rea
t im
pa
ct,
po
siti
ve
or
ne
ga
tive
.
On
go
ing
49
2.T
ea
che
rs
2.a
R
eq
uir
em
en
t to
pa
rtic
ipa
te i
n
ava
ila
ble
tra
inin
gs
/wo
rksh
op
s o
n
div
ers
ity
an
d i
ncl
usi
on
2.b
Sp
eci
ali
zed
/ re
qu
ire
d t
rain
ing
fo
r
ele
me
nta
ry a
nd
se
con
da
ry s
cho
ol
tea
che
rs i
n m
ee
tin
g t
he
ne
ed
s o
f
ne
wco
me
rs
com
ple
me
nt
the
wo
rk o
f th
e S
WIS
wo
rke
r a
t th
e s
cho
ol.
)
Imm
igra
nt
pa
ren
ts n
ee
d s
pe
cifi
c
info
rma
tio
n t
ha
t re
late
s to
th
e
pa
rtic
ula
r sc
ho
ol
an
d a
lso
on
go
ing
com
mu
nic
ati
on
wit
h t
he
te
ach
er
an
d
ad
min
istr
ati
ve
sta
ff o
f th
eir
ch
ild
’s
sch
oo
l. T
hu
s a
gro
up
of
volu
nte
ers
coo
rdin
ate
d b
y a
hir
ed
sta
ff a
nd
SW
IS
wo
rke
r n
ee
d t
o b
e i
de
nti
fie
d t
o s
up
po
rt
ind
ivid
ua
l im
mig
ran
t fa
mil
ies
an
d
con
ne
ct w
ith
th
em
aft
er
the
in
itia
l
sett
lem
en
t p
roce
ss.
Th
e f
oll
ow
ing
str
ate
gie
s to
ad
dre
ss
sup
po
rts
to t
ea
che
rs
Wo
rk w
ith
un
ion
s a
nd
th
e t
wo
sch
oo
l
bo
ard
s to
ma
ke
sp
eci
ali
zed
tra
inin
g f
or
tea
che
rs o
f b
oth
ele
me
nta
ry a
nd
seco
nd
ary
sch
oo
ls a
re
qu
ire
me
nt
of
em
plo
ym
en
t.
Re
com
me
nd
to
th
e O
nta
rio
Co
lle
ge
of
Te
ach
ers
th
at
‘Te
ach
ing
in
Mu
ltil
ing
ua
l
Cla
ssro
om
s’ b
e d
esi
gn
ate
d a
ma
nd
ato
ry
req
uir
em
en
t fo
r ce
rtif
ica
tio
n i
n O
nta
rio
Co
lla
bo
rate
wit
h U
niv
ers
ity
of
We
ste
rn
On
tari
o (
UW
O)
to m
ak
e s
om
e c
ou
rse
s
(e.g
., t
ea
chin
g i
n m
ult
ilin
gu
al
cla
ssro
om
s) m
an
da
tory
ra
the
r th
an
ele
ctiv
e f
or
tea
che
r ca
nd
ida
tes.
2.
Te
ach
er
sup
po
rt i
s n
ee
de
d b
eca
use
cla
ssro
om
/ su
bje
ct t
ea
che
rs i
n
ele
me
nta
ry a
nd
se
con
da
ry p
an
els
are
curr
en
tly
no
t re
qu
ire
d t
o h
ave
sp
eci
fic
tra
inin
g t
o a
dd
ress
th
e n
ee
ds
of
En
gli
sh
lan
gu
ag
e l
ea
rne
rs i
n t
he
ir c
lass
roo
ms.
Alt
ho
ug
h s
pe
cia
lize
d t
rain
ing
ma
y b
e
ava
ila
ble
th
rou
gh
pro
fess
ion
al
de
velo
pm
en
t, i
t is
no
t re
qu
ire
d.
Th
ere
is
tre
me
nd
ou
s d
ive
rsit
y i
n
cla
ssro
om
s. I
nst
ruct
ion
ne
ed
s to
be
acc
ess
ible
to
all
stu
de
nts
. T
ea
che
rs f
ee
l
ove
rwh
elm
ed
by
th
e p
ress
ure
to
ad
ap
t
inst
ruct
ion
to
me
et
this
wid
e r
an
ge
of
ne
ed
s.
In
la
rge
sch
oo
l b
oa
rds
in O
nta
rio
, u
p t
o 6
0
pe
rce
nt
of
stu
de
nts
are
En
gli
sh L
an
gu
ag
e
Lea
rne
rs (
ELL
s) a
cco
rdin
g t
o t
he
On
tari
o
On
go
ing
On
go
ing
50
Co
lla
bo
rate
wit
h U
WO
an
d F
an
sha
we
Co
lle
ge
to
pro
vid
e s
pe
cifi
c
tra
inin
g/P
rofe
ssio
na
l D
ev
elo
pm
en
t
sess
ion
s/co
urs
es
for
in-s
erv
ice
te
ach
ers
.
Re
cru
it m
ore
te
ach
ers
wh
o r
ep
rese
nt
the
ba
ckg
rou
nd
of
the
stu
de
nts
in
th
e
sch
oo
l sy
ste
m (
e.g
., I
nte
rna
tio
na
lly
ed
uca
ted
/tra
ine
d t
ea
che
rs).
Ide
nti
fy p
ract
isin
g t
ea
che
rs w
ho
sp
ea
k a
lan
gu
ag
e o
the
r th
an
En
gli
sh a
s th
ese
tea
che
rs c
an
be
an
ass
et
in
com
mu
nic
ati
ng
wit
h p
are
nts
an
d
stu
de
nts
fro
m t
he
sa
me
la
ng
ua
ge
ba
ckg
rou
nd
.
Ad
ap
t so
me
mo
du
les
use
d i
n t
he
U.S
such
as
(LE
P-
Te
ach
ing
Lim
ite
d E
ng
lish
Pro
fici
en
t S
tud
en
ts)
or
els
ew
he
re i
n
Ca
na
da
an
d I
rela
nd
.
Re
vie
w c
urr
en
t cu
rric
ula
to
id
en
tify
ne
ed
s a
nd
ma
ke
re
com
me
nd
ati
on
s
ba
sed
on
a r
evi
ew
of
ga
ps
in t
he
cu
rre
nt
curr
icu
la.
Min
istr
y o
f E
du
cati
on
’s d
efi
nit
ion
of
ELL
s.
Wh
ile
pre
vio
usl
y l
arg
e m
etr
op
oli
tan
cit
ies
lik
e T
oro
nto
we
re t
he
ma
in d
est
ina
tio
n o
f
imm
igra
nts
, m
ore
re
cen
tly
, sm
all
er
citi
es
lik
e L
on
do
n a
re r
ece
ivin
g a
fa
ir n
um
be
r o
f
imm
igra
nts
an
d a
s a
re
sult
be
com
ing
mo
re
div
ers
e.
Th
is p
ose
s ce
rta
in c
ha
lle
ng
es
for
the
ed
uca
tio
n s
yst
em
as
tea
che
rs i
n t
he
sch
oo
l sy
ste
m h
ave
lit
tle
exp
osu
re,
exp
eri
en
ce a
nd
pre
pa
rati
on
to
me
et
the
ne
ed
s o
f E
ng
lish
La
ng
ua
ge
Le
arn
ers
.
Fo
r e
xam
ple
, u
p t
o 6
0 p
erc
en
t o
f st
ud
en
ts
at
Un
ive
rsit
y H
eig
hts
(a
n e
lem
en
tary
sch
oo
l
ne
ar
UW
O)
are
En
gli
sh l
an
gu
ag
e l
ea
rne
rs.
Stu
de
nts
sp
ea
k 5
7 d
iffe
ren
t fi
rst
lan
gu
ag
es
in t
his
sch
oo
l.
Als
o,
En
gli
sh a
s a
se
con
d l
an
gu
ag
e (
ES
L) o
r
tea
chin
g i
n m
ult
ilin
gu
al
cla
ssro
om
s is
no
t a
ma
nd
ato
ry c
om
po
ne
nt
of
mo
st t
ea
che
r
ed
uca
tio
n p
rog
ram
s (i
ncl
ud
ing
UW
O)
wh
ile
it i
s e
sse
nti
al
for
the
su
cce
ss o
f u
p t
o 6
0
pe
rce
nt
of
the
stu
de
nt
po
pu
lati
on
.
Th
e t
ea
che
r p
op
ula
tio
n i
n m
ost
sch
oo
ls
(wh
ite
, fe
ma
le,
En
gli
sh –
spe
ak
ing
, m
idd
le
cla
ss)
do
es
no
t re
fle
ct t
he
stu
de
nt
po
pu
lati
on
. T
his
po
ses
cert
ain
iss
ue
s a
s
stu
de
nts
do
n’t
se
e t
he
mse
lve
s re
fle
cte
d i
n
the
sch
oo
l a
dm
inis
tra
tive
or
tea
chin
g s
taff
an
d,
the
refo
re,
ma
y l
ack
ap
pro
pri
ate
an
d
po
siti
ve
ro
le m
od
els
at
sch
oo
ls.
Cre
ati
ng
a
safe
ha
ven
fo
r th
ese
stu
de
nts
is
oft
en
Tw
ice
a y
ea
r
On
go
ing
On
go
ing
Pro
vid
e s
uch
op
po
rtu
nit
ies
on
ce a
ye
ar
for
ev
ery
te
ach
er
51
2c.
O
nta
rio
’s C
urr
icu
lum
fo
r
ele
me
nta
ry a
nd
hig
h s
cho
ols
is
no
t
rich
en
ou
gh
in
glo
ba
l k
no
wle
dg
e
3.S
tud
en
ts:
Su
pp
ort
s fo
r E
ng
lish
Lan
gu
ag
e L
ea
rne
r (L
LS)
an
d E
ng
lish
Lite
racy
De
ve
lop
me
nt
stu
de
nts
(E
LDs)
3a
.Cu
rre
nt
tea
chin
g s
yst
em
ca
lls
for
seg
reg
ati
on
or
pu
ll o
ut
of
LLS
2c.
Use
th
e p
rese
nt
curr
icu
lum
to
de
velo
p i
ncl
usi
on
, o
pe
nn
ess
to
div
ers
ity
,
an
d t
he
de
velo
pm
en
t o
f g
lob
al,
op
en
-
min
de
d c
itiz
en
ship
.
En
cou
rag
e a
ctiv
e p
art
icip
ati
on
of
imm
igra
nts
in
th
e c
urr
en
t d
iscu
ssio
n o
f
the
On
tari
o E
qu
ity
an
d I
ncl
usi
ve
Ed
uca
tio
n S
tra
teg
ic P
lan
.
3a
. R
eco
mm
en
d t
ha
t a
n i
nd
ep
en
de
nt
con
sult
an
t b
e h
ire
d b
y s
erv
ice
pro
vid
ers
wo
rkin
g w
ith
sch
oo
ls,
to r
ev
iew
tea
chin
g E
SL
an
d E
LD t
o s
ee
ho
w
seg
reg
ati
on
ca
n b
e r
ed
uce
d a
nd
to
cru
cia
l to
th
eir
su
cce
ss.
Th
ird
ra
tio
na
le:
Te
ach
ers
’ e
xpe
rie
nce
,
att
itu
de
s a
nd
kn
ow
led
ge
are
cru
cia
l to
sett
lem
en
t a
nd
ad
ap
tati
on
to
yo
uth
.
Yo
uth
ha
ve a
mb
igu
ou
s fe
eli
ng
s –
pa
rtic
ula
r te
ach
ers
ma
y b
e c
ite
d a
s b
ein
g
very
he
lpfu
l, b
ut
ge
ne
rall
y t
he
y a
re
crit
ica
l o
f te
ach
ers
fo
r n
ot
un
de
rsta
nd
ing
the
ir p
rob
lem
s. (
An
ise
f &
Kil
bri
de
, 2
00
3)
2c.
On
tari
o’s
cu
rric
ulu
m n
ee
d t
o b
eco
me
mo
re g
lob
al,
be
cau
se o
f th
e r
ea
liti
es
of
a
glo
ba
l e
con
om
y a
nd
als
o t
o i
nst
il a
nd
pro
mo
te a
re
spe
ct f
or
div
ers
ity
in
th
e
com
mu
nit
y.
As
stu
de
nts
le
arn
ab
ou
t o
the
r
cou
ntr
ies
an
d c
ult
ure
s a
nd
th
eir
con
trib
uti
on
s, s
tre
ng
ths
an
d r
eso
urc
es,
the
y g
ain
an
in
form
ed
un
de
rsta
nd
ing
of
the
wo
rld
. F
urt
he
rmo
re,
imm
igra
nt
stu
de
nts
se
e t
he
mse
lve
s re
pre
sen
ted
in
the
cu
rric
ulu
m.
Th
ey
fe
el
con
ne
cte
d t
o
the
ir n
ew
co
mm
un
ity
an
d a
re b
ett
er
po
siti
on
ed
to
su
cce
ed
aca
de
mic
all
y.
3a
.Th
is t
rad
itio
na
l sy
ste
m o
f te
ach
ing
LLS
an
d E
LD r
esu
lts
in l
ow
aca
de
mic
ach
iev
em
en
t.
Th
e o
bje
ctiv
e f
or
the
se
stu
de
nts
is
to b
e i
nte
gra
ted
in
ma
in
stre
am
cla
ssro
om
s. S
tud
en
ts l
ea
rn
lan
gu
ag
e b
est
wh
en
it
is i
nte
gra
ted
wit
h
con
ten
t in
stru
ctio
n;
thu
s, f
oll
ow
ing
th
e
On
e y
ea
r
52
3.b
.Me
nto
rin
g a
cro
ss c
ult
ura
l
ba
ckg
rou
nd
s
3c.
In
suff
icie
nt
lea
de
rsh
ip p
rog
ram
s fo
r
imm
igra
nt
yo
uth
incr
ea
se i
nte
gra
tio
n w
ith
an
ey
e t
o
red
uci
ng
th
e p
sych
o-s
oci
al
imp
act
of
seg
reg
ati
on
on
En
gli
sh l
an
gu
ag
e
lea
rne
rs a
nd
stu
de
nts
wh
o h
ave
no
t h
ad
form
al
ed
uca
tio
n a
nd
are
in
ne
ed
of
an
En
gli
sh L
ite
racy
De
velo
pm
en
t p
rog
ram
.
3b
. P
rom
ote
cro
ss-c
ult
ura
l p
ee
r
me
nto
rin
g:
SW
IS /
pa
ren
ts/
tea
che
rs/
thro
ug
h t
he
Sch
oo
l C
ou
nci
l w
ith
fu
nd
ing
fro
m T
VP
IC.
Cre
ate
ev
en
ts t
ha
t
pro
mo
te c
ult
ura
l a
wa
ren
ess
,
un
de
rsta
nd
ing
an
d r
esp
ect
ing
ea
ch
oth
er.
3c.
Se
rvic
e P
rovi
de
rs w
ho
ru
n s
uch
pro
gra
ms
to r
eq
ue
st f
un
din
g f
rom
Cit
ize
nsh
ip a
nd
Im
mig
rati
on
Ca
na
da
to
incr
ea
se s
uch
pro
gra
ms
for
yo
uth
3c.
Pro
vid
ing
“re
tre
ats
” fo
r y
ou
th o
f a
ll
cult
ure
s p
rom
ote
s so
cia
lizi
ng
, e
spe
cia
lly
for
tho
se i
n “
bu
dd
y”
or
“me
nto
r”
Min
istr
y’s
19
99
ma
nd
ate
th
at
“eve
ry
tea
che
r sh
ou
ld b
e a
la
ng
ua
ge
/ E
SL
tea
che
r”,
cla
ssro
om
te
ach
ers
sh
ou
ld b
e
furt
he
r p
rep
are
d t
o i
nte
gra
te l
an
gu
ag
e
an
d c
on
ten
t in
stru
ctio
n i
n t
he
ir s
ub
ject
cla
ssro
om
.
3b
.En
gli
sh f
irst
la
ng
ua
ge
sp
ea
ke
rs n
ee
d
to b
e p
rep
are
d t
o w
ork
wit
h E
LLs
an
d
rece
ive
th
em
in
th
e s
cho
ol
syst
em
. O
fte
n
ELL
s a
re m
arg
ina
lize
d a
nd
so
me
tim
es
bu
llie
d b
y o
the
r st
ud
en
ts.
Te
ach
ers
an
d
ad
min
istr
ato
rs n
ee
d t
o p
rep
are
all
stu
de
nts
to
fu
nct
ion
in
a m
ult
ilin
gu
al
sch
oo
l e
nv
iro
nm
en
t.
It i
s h
op
ed
th
at
aw
are
ne
ss a
cro
ss
cult
ure
s w
ill
bri
ng
a s
en
se o
f
un
de
rsta
nd
ing
, re
spe
ct a
nd
be
lon
gin
g f
or
all
gro
up
s.
3c.
Yo
uth
en
ga
ge
d i
n t
he
‘Y
ou
th i
n A
ctio
n,
Yo
uth
Le
ad
ers
hip
’ p
rog
arm
off
ere
d b
y t
he
Un
ite
d W
ay
of
Lon
do
n a
nd
Mid
dle
sex,
an
d
the
Le
ad
ers
hip
pro
gra
m o
ffe
red
by
YM
CA
rep
ort
be
ne
fitt
ing
fro
m t
he
pro
gra
m.
Su
ch
pro
gra
ms
faci
lita
te p
osi
tiv
e i
nte
gra
tio
n i
n
the
ne
w c
ult
ure
an
d c
om
mu
nit
y.
Su
ch
pro
gra
ms
pro
vid
e y
ou
th w
ith
lif
e
exp
eri
en
ces
such
as
sitt
ing
on
bo
ard
s o
f
dir
ect
ors
of
loca
l a
ge
nci
es
an
d l
ea
rnin
g
mo
re a
bo
ut
the
wo
rk c
ult
ure
. S
uch
Ev
en
ts t
o
be
he
ld t
wic
e a
ye
ar
Tw
ice
a y
ea
r
53
3d
.In
suff
icie
nt
sup
po
rts
for
En
gli
sh
Lan
gu
ag
e L
ea
rne
rs i
n c
on
ten
t su
bje
cts
3e
. In
suff
icie
nt
cla
ssro
om
su
pp
ort
s fo
r
imm
igra
nt
chil
dre
n w
ith
sp
eci
al
ne
ed
s
rela
tio
nsh
ips.
3d
Tra
in m
en
tors
, p
refe
rab
ly w
ho
sp
ea
k
the
la
ng
ua
ge
s o
f th
e s
tud
en
ts,
to w
ork
on
e o
n o
ne
wit
h s
tud
en
ts w
ho
ha
ve
litt
le o
r n
o E
ng
lish
la
ng
ua
ge
sk
ills
3d
. D
ev
elo
p c
om
mu
nit
y s
oci
al
sup
po
rts/
ne
two
rks
wit
hin
an
id
en
tifi
ed
com
mu
nit
y w
he
re t
he
re i
s n
ee
d t
o h
elp
the
se l
ea
rne
rs i
n c
on
ten
t su
bje
cts.
Th
is
can
be
do
ne
by
hir
ing
a C
oo
rdin
ato
r fo
r
a p
oo
l o
f vo
lun
tee
r e
xpe
rts
in d
iffe
ren
t
sub
ject
s to
ass
ist
imm
igra
nt
stu
de
nts
ou
tsid
e s
cho
ol.
(H
irin
g m
ay
be
do
ne
by
the
Cit
y o
f Lo
nd
on
or
loca
l a
ge
nci
es.
)
3d
. C
oo
rdin
ate
th
e e
xist
ing
ho
me
wo
rk
he
lp c
lub
s in
th
e c
ity
by
usi
ng
th
e
imm
igra
tio
n p
ort
al.
Off
er
cla
sse
s a
t va
rio
us
leve
ls,
rest
rict
ed
in s
ize
to
sm
all
gro
up
s a
nd
str
uct
ure
d
for
rea
din
g,
wri
tin
g,
spe
ak
ing
, li
ste
nin
g
an
d e
nh
an
ced
la
ng
ua
ge
tra
inin
g.
3e
. In
cre
ase
fu
nd
ing
fo
r e
du
cati
on
al
sup
po
rt a
nd
la
ng
ua
ge
de
velo
pm
en
t
serv
ice
s fo
r st
ud
en
ts w
ith
sp
eci
al
ne
ed
s.
exp
eri
en
ces
ass
ist
the
m i
n d
ete
rmin
ing
the
ir f
utu
re e
du
cati
on
al
pa
thw
ay
s.
3d
.Bu
ild
ing
ca
pa
city
wit
hin
co
mm
un
itie
s is
ess
en
tia
l to
ha
ve a
po
siti
ve
im
pa
ct o
n t
he
lea
rnin
g p
roce
ss.
By
in
volv
ing
vo
lun
tee
rs
fro
m a
ll w
alk
s o
f li
fe,
an
d a
ll c
ult
ure
s,
incl
ud
ing
ma
in s
tre
am
, th
e h
igh
er
aca
de
mic
ach
iev
em
en
t o
f th
e i
mm
igra
nt
stu
de
nt
be
com
es
ev
ery
on
e’s
bu
sin
ess
an
d
the
se
nse
of
com
mu
nit
y w
ill
be
stre
ng
the
ne
d.
3d
. T
he
cu
rre
nt
exi
stin
g h
om
ew
ork
he
lp
clu
bs
ne
ed
to
be
exp
an
de
d a
nd
we
ll-
coo
rdin
ate
d t
o s
up
po
rt E
ng
lish
le
arn
ers
an
d s
tud
en
ts w
ith
ou
t a
ny
pri
or
form
al
tra
inin
g i
n a
chie
vin
g s
ucc
ess
.
3e
. M
ee
tin
g t
he
ne
ed
s o
f a
ll c
itiz
en
s,
irre
spe
ctiv
e o
f th
eir
dif
feri
ng
ab
ilit
ies,
he
lps
the
co
mm
un
ity
to
be
sta
ble
, st
ron
g a
nd
pro
du
ctiv
e.
On
go
ing
On
go
ing
On
go
ing
54
EMPLOYMENT SUB-COUNCIL PRIORITY SETTING TEMPLATE
Pri
ori
ty
Act
ivit
y/S
tra
teg
y
Ra
tio
na
le
Tim
eli
ne
s
Co
mm
un
ica
tio
n/I
nte
gra
tio
n:
Ou
r p
rio
rity
is
to e
nsu
re t
ha
t
imm
igra
nts
se
ek
ing
em
plo
ym
en
t m
ay
ex
pe
ct t
o r
ece
ive
acc
ura
te,
tim
ely
an
d c
on
sist
en
t in
form
ati
on
to
sup
po
rt t
he
m i
n t
he
ir j
ob
se
arc
h
1.
A c
om
mo
n a
sse
ssm
en
t
pro
cess
th
at
wil
l re
spe
ct t
he
ne
ed
s o
f th
e c
lie
nt.
2.
Ap
pro
pri
ate
in
form
ati
on
tim
ely
re
ferr
al
wil
l b
e
un
de
rta
ke
n i
n a
cco
rda
nce
wit
h t
he
Pri
vacy
Act
.
3.
Bu
ild
on
exi
stin
g c
ap
aci
ty a
nd
lin
k i
t to
We
lco
me
Lo
nd
on
.ca
–
ne
ed
to
use
exi
stin
g n
etw
ork
s
to e
nh
an
ce c
om
mu
nic
ati
on
s
am
on
gst
se
rvic
es
tha
t a
ssis
t
pe
op
le,
ES
CLM
an
d N
IC.
Th
ere
is
wid
e s
pre
ad
ack
no
wle
dg
em
en
t th
at
the
re e
xist
s in
Lon
do
n a
wid
e v
ari
ety
of
em
plo
ym
en
t su
pp
ort
s a
nd
se
rvic
es
bu
t th
ese
are
no
t b
ein
g w
ell
com
mu
nic
ate
d t
o s
erv
ice
pro
vid
ers
an
d t
o i
mm
igra
nts
.
Th
e p
art
icu
lar
issu
es
of
the
imm
igra
nt
clie
nt
ne
ed
to
be
in
clu
de
d
in t
he
in
tak
e p
roce
ss.
Th
e
em
plo
ym
en
t a
nd
tra
inin
g s
ect
or
in
Lon
do
n u
niv
ers
all
y u
ses
the
‘Co
mm
on
Ass
ess
me
nt’
pro
cess
. T
his
pro
cess
sh
ou
ld b
e e
xam
ine
d t
o
en
sure
th
at
imm
igra
nt
ne
ed
s a
re
be
ing
acc
ura
tely
ca
ptu
red
.
Co
mm
un
ica
tio
n p
roto
cols
to
be
est
ab
lish
ed
en
ga
gin
g a
ll c
urr
en
t
ne
two
rks
by
De
cem
be
r 3
1st
to
en
sure
the
tim
ely
an
d w
ide
spre
ad
dis
sem
ina
tio
n o
f e
mp
loy
me
nt
an
d
tra
inin
g i
nfo
rma
tio
n.
Ma
inte
na
nce
of
the
se p
roto
cols
wil
l b
e o
n-g
oin
g.
Wo
rkin
g w
ith
th
e E
SC
LM C
om
mo
n
Ass
ess
me
nt
Co
mm
itte
e r
ep
rese
nta
tiv
es
fro
m t
he
Em
plo
ym
en
t S
ub
-Co
un
cil
wil
l
see
k t
o e
nsu
re t
ha
t th
e c
urr
en
t p
roce
ss
pre
pa
res
serv
ice
pro
vid
ers
to
co
lle
ct
an
d u
tili
ze t
he
da
ta n
ece
ssa
ry f
or
ap
pro
pri
ate
re
ferr
als
an
d t
he
de
velo
pm
en
t o
f a
n e
mp
loy
me
nt
act
ion
pla
n.
De
ad
lin
e M
arc
h 3
1,
20
11
Th
em
e #
2
Em
plo
ye
r C
on
ne
ctio
ns:
To
en
ha
nce
th
e l
ink
be
twe
en
imm
igra
nts
an
d L
on
do
n M
idd
lese
x
em
plo
ye
rs l
ea
din
g t
o s
ucc
ess
ful
em
plo
ym
en
t.
Th
is w
ill
be
acc
om
pli
she
d b
y s
up
po
rtin
g e
xis
tin
g
init
iati
ve
s a
nd
by
co
lle
gia
lly
ide
nti
fyin
g a
nd
de
ve
lop
ing
ne
w
Co
nti
nu
e t
o s
up
po
rt t
he
fo
llo
win
g
loca
l in
itia
tiv
es:
•
On
e t
o o
ne
co
un
seli
ng
fo
r
imm
igra
nts
se
ek
ing
jo
bs.
•
Pro
vid
ing
tra
inin
g t
o i
mm
igra
nt
job
see
ke
rs a
rou
nd
th
eir
tra
nsf
era
ble
skil
ls a
nd
Ca
na
dia
n w
ork
forc
e
cult
ure
an
d t
o e
mp
loy
ers
aro
un
d
the
acc
om
mo
da
tio
ns
ne
ed
ed
fo
r a
As
ab
ove
, th
ere
wa
s a
ge
ne
ral
reco
gn
itio
n t
ha
t th
ere
exi
sts
in L
on
do
n
ma
ny
of
the
pro
gra
ms
an
d s
erv
ice
s th
at
are
ne
cess
ary
to
eff
ect
ive
ly s
up
po
rt
bo
th e
mp
loy
ers
an
d i
mm
igra
nt
job
see
ke
rs t
o m
ak
e t
he
em
plo
ym
en
t
ma
tch
. T
he
Em
plo
ym
en
t S
ub
-Co
un
cil
ide
nti
fie
d t
ho
se u
nd
ert
ak
ing
s a
s
serv
ice
s th
at
sho
uld
co
nti
nu
e t
o b
e
sup
po
rte
d.
(Tw
o o
f w
hic
h w
ere
cit
ed
in
the
WC
I R
ep
ort
un
de
r E
mp
loy
me
nt-
On
-go
ing
55
stra
teg
ies.
div
ers
e w
ork
forc
e.
•
Su
pp
ort
th
ose
pro
gra
ms
tha
t
con
ne
ct i
mm
igra
nt
job
se
ek
ers
to
em
plo
ye
rs,
incl
ud
ing
me
nto
rsh
ip,
ne
two
rkin
g,
volu
nte
er
wo
rk
exp
eri
en
ce p
lace
me
nts
an
d
inte
rnsh
ips
an
d B
rid
ge
tra
inin
g
pro
gra
ms.
•
Th
rou
gh
th
e L
MIE
C p
rom
ote
all
exi
stin
g r
eso
urc
es
ava
ila
ble
to
em
plo
ye
rs t
o e
nco
ura
ge
th
em
to
hir
e i
mm
igra
nts
, in
clu
din
g t
he
Sk
ills
Inte
rna
tio
na
l d
ata
ba
se.
•
To
in
itia
te:
An
act
ive
co
lla
bo
rati
on
be
twe
en
re
pre
sen
tati
ve
s o
f th
e
Ed
uca
tio
n S
ub
-Co
un
cil
an
d t
he
Em
plo
ym
en
t S
ub
-Co
un
cil
to e
nsu
re
tha
t o
ccu
pa
tio
n s
pe
cifi
c l
an
gu
ag
e
tra
inin
g p
rog
ram
s a
re c
on
sist
en
t
wit
h c
urr
en
t la
bo
ur
ma
rke
t
de
ma
nd
s.
•
To
en
sure
th
at
a r
eg
ula
r re
vie
w o
f
ava
ila
ble
lo
cal
da
ta m
ark
et
info
rma
tio
n i
s co
nd
uct
ed
in
ord
er
to e
nsu
re t
ha
t th
is i
nfo
rma
tio
n i
s
con
vey
ed
in
form
ati
on
da
ta t
o j
ob
-
see
kin
g i
mm
igra
nts
.
Be
st P
ract
ice
s—LM
IEC
(in
clu
din
g
me
nto
rsh
ip p
rog
ram
) a
nd
Sk
ills
Inte
rna
tio
na
l )
Ed
uca
tio
n/t
rain
ing
go
ha
nd
in
ha
nd
wit
h e
mp
loy
me
nt.
T
he
Em
plo
ym
en
t
Se
cto
r w
ou
ld l
ike
to
pa
rtn
er
wit
h t
he
Ed
uca
tio
n s
ub
-Co
un
cil
to e
nsu
re t
ha
t
tra
inin
g i
s co
mp
lim
en
tary
an
d
sup
po
rtiv
e o
f e
me
rgin
g l
ab
ou
r m
ark
et
de
ma
nd
s.
As
ab
ove
Imm
ed
iate
On
-go
ing
Th
em
e #
3 S
yst
em
ic
•
Ad
voca
te f
or
an
d d
eli
very
of
pro
gra
ms/
serv
ice
s th
at
con
trib
ute
Th
ese
ite
ms
are
th
e s
yst
em
ic b
arr
iers
tha
t ca
n p
reve
nt
or
inh
ibit
th
e
On
-go
ing
56
Ba
rrie
rs/T
ech
nic
al
issu
es
Ad
vo
cate
fo
r a
n a
cce
ssib
le s
yst
em
tha
t m
an
ag
es
the
ex
pe
cta
tio
ns
of
imm
igra
nts
an
d c
om
mu
nit
ies
rece
ivin
g t
he
m a
s it
re
late
s to
th
eir
em
plo
ym
en
t.
to a
mu
tua
l u
nd
ers
tan
din
g i
n t
he
wo
rkp
lace
.
•
To
ad
voca
te f
or
un
ive
rsa
l a
cce
ss t
o
all
em
plo
ym
en
t/se
lf-e
mp
loy
me
nt
pro
gra
ms
an
d s
erv
ice
s d
esp
ite
imm
igra
tio
n s
tatu
s a
nd
so
urc
e o
f
inco
me
.
•
To
su
pp
ort
th
ose
Pa
n-C
an
ad
ian
pro
gra
ms
an
d s
erv
ice
s w
hic
h
en
cou
rag
e i
mm
igra
nts
to
pre
pa
re
ove
rse
as
to e
mig
rate
th
rou
gh
lan
gu
ag
e a
cqu
isit
ion
an
d
eva
lua
tio
n o
f p
rofe
ssio
na
l
do
cum
en
ts a
nd
ce
rtif
ica
tes.
•
To
re
com
me
nd
on
-go
ing
su
pp
ort
of
the
Acc
ess
Ce
ntr
e f
or
Re
gu
late
Em
plo
ym
en
t.
•
To
en
cou
rag
e a
ll l
ev
els
of
go
vern
me
nt
to b
eco
me
ch
am
pio
ns
in s
up
po
rt o
f fu
ll u
se o
f im
mig
ran
t
tale
nts
an
d s
kil
ls.
•
To
act
ive
ly l
ob
by
all
le
vels
of
go
vern
me
nt
to e
nsu
re t
ha
t
ad
eq
ua
te r
eso
urc
es
are
ava
ila
ble
in
Lon
do
n a
nd
Mid
dle
sex
to t
he
com
mu
nit
y a
nd
to
en
sure
th
at
succ
ess
of
the
pre
vio
us
two
Pri
ori
tie
s.
Th
eir
im
pa
ct i
s w
ell
-do
cum
en
ted
by
curr
en
t a
nd
pre
vio
us
rese
arc
h.
Th
is l
oca
l re
sou
rce
ha
s b
ee
n w
ell
do
cum
en
ted
as
crit
ica
l to
en
suri
ng
tha
t im
mig
ran
ts r
ece
ive
acc
ura
te
info
rma
tio
n a
nd
tim
ely
se
rvic
e i
n
ord
er
tha
t th
eir
cre
de
nti
als
ma
y
be
com
e a
sse
sse
d.
Va
rio
us
Pro
vin
cia
l M
inis
trie
s (M
TC
U
an
d M
CI)
an
d F
ed
era
l D
ep
art
me
nts
(HR
SD
C a
nd
CIC
) a
re d
eve
lop
ing
em
plo
ym
en
t p
rog
ram
s a
nd
se
rvic
es
for
imm
igra
nts
th
at
are
in
fa
ct
du
pli
cati
ng
ea
ch o
the
r.
Th
e C
ou
nci
l
sho
uld
, in
fu
ture
, b
e a
ble
to
de
ve
lop
loca
l so
luti
on
s th
at
use
all
re
sou
rce
s
in a
n i
nte
gra
ted
fa
shio
n t
o a
chie
ve
On
-go
ing
ed
uca
tio
n o
f C
ou
nci
l m
em
be
rs
aro
un
d t
he
va
rio
us
fun
din
g i
nit
iati
ves
as
the
y b
eco
me
ava
ila
ble
an
d e
xist
ing
pro
gra
ms
an
d s
erv
ice
s a
nd
ho
w t
he
y
57
go
vern
me
nts
wo
rk t
og
eth
er
to
avo
id c
rea
tin
g d
up
lica
tio
n o
f
serv
ice
.
bo
th e
ffic
ien
cy a
nd
co
st-
eff
ect
ive
ne
ss.
mig
ht
con
ne
ct.
58
HEALTH & WELLBEING SUB-COUNCIL PRIORITY SETTING TEMPLATE
He
alt
h a
nd
We
ll B
ein
g:
Th
is i
ncl
ud
es
bu
t is
no
t li
mit
ed
to
me
nta
l h
ea
lth
, im
pa
ct o
f T
rau
ma
/wa
r, a
cce
ss t
o s
erv
ice
s, r
ecr
ea
tio
n,
an
d n
utr
itio
n a
nd
lif
e s
kil
ls.
“R
ese
arc
h s
ug
ge
sts
tha
t m
ea
sure
s o
f h
ea
lth
sta
tus
sho
uld
no
t b
e b
ase
d s
ole
ly o
n m
ark
ers
of
ph
ysi
cal
he
alt
h.
Me
nta
l H
ea
lth
sh
ou
ld a
lso
be
ta
ke
n i
nto
con
sid
era
tio
n,
as
it i
s a
n i
mp
ort
an
t co
mp
on
en
t o
f w
ell
be
ing
.”
Pri
ori
ty
S
tra
teg
y
Ra
tio
na
le
T
ime
lin
e
1.
Me
nta
l H
ea
lth
/Ill
ne
ss a
nd
Ad
dic
tio
n
Incr
ea
se i
mm
igra
nt
aw
are
ne
ss,
an
d
kn
ow
led
ge
ab
ou
t
ad
dic
tio
n a
nd
me
nta
l
he
alt
h i
ssu
es
an
d
me
nta
l il
lne
ss (
such
as
sch
izo
ph
ren
ia,
po
st p
art
um
de
pre
ssio
n a
nd
stre
ss).
a.
Me
nta
l H
ea
lth
an
d A
dd
icti
on
ag
en
cie
s w
ill
lea
rn f
rom
an
d
wo
rk w
ith
pe
op
le f
rom
th
e
vari
ou
s e
thn
o-c
ult
ura
l
com
mu
nit
ies
to d
eve
lop
stra
teg
ies,
pre
sen
tati
on
, a
nd
ma
teri
als
to
te
ach
th
e
com
mu
nit
ies
ab
ou
t m
en
tal
he
alt
h/i
lln
ess
an
d a
dd
icti
on
.
b.
Pro
vid
e c
ult
ura
lly
se
nsi
tive
info
rma
tio
n i
n v
ari
ou
s la
ng
ua
ge
s
an
d p
rom
ote
la
ng
ua
ge
sim
pli
fica
tio
n f
or
info
rma
tio
n i
n
ag
en
cy b
roch
ure
s
c.
Co
un
teri
ng
dis
crim
ina
tio
n a
nd
stig
ma
ag
ain
st m
en
tal
he
alt
h b
y
usi
ng
bro
ad
er
me
dia
str
ate
gie
s
(TV
ad
, ra
dio
an
d i
nte
rne
t).
Hir
e
a s
oci
al
Ma
rke
ter
to d
eve
lop
a
mu
lti-
me
dia
ca
mp
aig
n.
Eth
no
cu
ltu
ral
com
mu
nit
ies
are
: v
uln
era
ble
to
me
nta
l h
ea
lth
an
d
sub
sta
nce
use
pro
ble
ms
du
e t
o t
he
pre
mig
rati
on
tra
um
a,
eco
no
mic
an
d s
oci
al
dis
ad
van
tag
es,
iso
lati
on
, ra
cism
, d
iscr
imin
ati
on
an
d
cult
ura
l p
ress
ure
s. G
en
era
lly
im
mig
ran
ts l
ack
ne
ed
ed
kn
ow
led
ge
of
me
nta
l il
lne
ss a
nd
th
e h
arm
ful
eff
ect
s o
f d
rug
s. T
he
y a
re l
ess
lik
ely
tha
n t
he
ge
ne
ral
po
pu
lati
on
to
ta
ke
pa
rt i
n h
ea
lth
pro
mo
tio
n,
pre
ven
tio
n a
nd
tre
atm
en
t p
rog
ram
s. T
he
y a
re l
ess
lik
ely
to
re
ceiv
e
ne
ed
ed
ca
re t
ha
n t
he
ge
ne
ral
po
pu
lati
on
du
e t
o b
arr
iers
wh
ich
incl
ud
e l
an
gu
ag
e a
nd
cu
ltu
ral
fact
ors
, d
iscr
imin
ati
on
, st
igm
a a
nd
mis
tru
st o
f m
ain
stre
am
se
rvic
e p
rovi
de
rs.
It i
s re
com
me
nd
ed
“th
at
he
alt
h,
soci
al
an
d c
om
mu
nit
y s
erv
ice
s
pro
vid
ers
pa
rtn
er
wit
h l
ea
de
rs f
rom
im
mig
ran
t co
mm
un
itie
s to
stra
teg
ize
be
tte
r in
dif
fere
nt
wa
ys
of
dis
sem
ina
tin
g h
ea
lth
pro
mo
tio
n m
ate
ria
ls a
nd
in
form
ati
on
on
ava
ila
ble
se
rvic
e.
Sta
nd
ard
form
ats
su
ch a
s m
ail
an
d n
ew
spa
pe
r, T
V a
nd
ra
dio
ha
ve p
rove
n
eff
ect
ive
as
ha
ve p
am
ph
lets
, p
ost
ers
, d
isp
lay
s, f
air
s, w
ork
sho
ps
an
d
bro
ad
er
cam
pa
ign
s” (
Re
itm
an
ova
, 2
00
9;
53
).
It i
s p
art
icu
larl
y i
mp
ort
an
t to
re
mo
ve i
nfo
rma
tio
n b
arr
iers
by
pro
vid
ing
im
mig
ran
ts w
ith
acc
ura
te,
de
tail
ed
an
d t
ime
ly
info
rma
tio
n a
bo
ut
he
alt
h c
are
an
d t
he
he
alt
h c
are
sy
ste
m.
“Wh
en
ev
er
po
ssib
le,
this
in
clu
de
s p
rovi
din
g a
cce
ss t
o b
asi
c m
ed
ica
l
info
rma
tio
n i
n m
ult
iple
la
ng
ua
ge
s (e
.g.,
th
rou
gh
a w
eb
site
an
d
thro
ug
h p
rin
ted
ma
teri
als
)” (
Ess
es
et
al,
20
10
; 6
0).
Ra
cia
l a
nd
eth
nic
in
eq
ua
lity
an
d d
iscr
imin
ati
on
are
ba
rrie
rs t
o
ma
inta
inin
g m
en
tal
he
alt
h o
f C
an
ad
ian
im
mig
ran
ts.
Imm
igra
nts
exp
eri
en
ce d
iscr
imin
ati
on
wh
en
th
eir
cu
ltu
ral
be
lie
fs a
nd
pra
ctic
es
Aw
are
ne
ss:
to
ols
–1
- 2
ye
ars
, fo
llo
we
d b
y
inte
nsi
ve
aw
are
ne
ss-
rais
ing
ca
mp
aig
n o
n
go
ing
.
59
are
mis
rep
rese
nte
d,
un
de
rva
lue
d o
r d
isre
spe
cte
d.
Dis
crim
ina
tio
n
resu
lts
in d
ecr
ea
sed
acc
ess
to
he
alt
h a
nd
co
mm
un
ity
se
rvic
es
be
cau
se o
f th
eir
ra
ce,
eth
nic
ity
or
reli
gio
n.
Sta
nd
ard
fo
rma
ts s
uch
as
ma
il a
nd
ne
wsp
ap
er,
TV
an
d r
ad
io h
ave
pro
ven
eff
ect
ive
as
ha
ve
pa
mp
hle
ts,
po
ste
rs,
dis
pla
ys,
fa
irs,
wo
rksh
op
s a
nd
bro
ad
er
cam
pa
ign
s h
av
e p
rov
en
su
cce
ssfu
l fo
r p
rom
oti
ng
me
nta
l h
ea
lth
info
rma
tio
n a
nd
se
rvic
es
(Re
itm
an
ova
, 2
00
9;
47
).
Incr
ea
se i
mm
igra
nt
acc
ess
to
me
nta
l
he
alt
h a
nd
ad
dic
tio
n
serv
ice
s.
Uti
lize
ou
tre
ach
wo
rke
rs /
pro
gra
ms,
bu
ild
on
wh
at
alr
ea
dy
exi
sts
in t
he
com
mu
nit
y i
e.
E
xpa
nd
Ne
igh
bo
urh
oo
d S
erv
ice
s, o
utr
ea
ch
pro
gra
ms.
Pe
op
le i
n e
thn
o c
ult
ura
l co
mm
un
itie
s a
re t
he
be
st s
ou
rce
s o
f
info
rma
tio
n a
bo
ut
the
ba
rrie
rs t
he
y f
ace
an
d t
o d
ete
rmin
e w
ha
t
stra
teg
ies
ma
y w
ork
fo
r th
em
. T
his
in
its
elf
ca
n c
ou
nte
ract
so
me
of
the
dis
em
po
we
rme
nt
imm
igra
nts
’ e
xpe
rie
nce
.
Info
rma
l so
cia
l su
pp
ort
fro
m f
am
ily
, fr
ien
ds
an
d c
om
mu
nit
ies
is
ass
oci
ate
d w
ith
be
tte
r m
en
tal
he
alt
h.
On
go
ing
De
ve
lop
an
d
imp
lem
en
t
Cu
ltu
ral
Se
nsi
tivi
ty
tra
inin
g t
o
serv
ice
pro
vid
ers
a.
De
ve
lop
cu
ltu
rall
y s
en
siti
ve
scre
en
ing
an
d a
sse
ssm
en
t to
ols
to a
ssis
t e
arl
y i
de
nti
fica
tio
n o
f
lea
rnin
g d
iffi
cult
ies
issu
es
in
chil
dre
n a
nd
als
o f
or
ide
nti
fyin
g
me
nta
l h
ea
lth
a
nd
ad
dic
tio
n
issu
es
Fo
r a
du
lts/
yo
uth
.11
Th
ese
to
ols
wo
uld
be
use
d b
y m
en
tal
an
d
ph
ysi
cal
he
alt
h c
are
pro
vid
ers
.
b.
Intr
od
uce
cu
ltu
ral
tra
inin
g
Imp
rovi
ng
th
e a
sse
ssm
en
t o
f so
cio
-cu
ltu
ral
issu
es
all
ow
s cl
inic
al
com
pe
ten
ce o
f se
rvic
e p
rovi
de
rs t
o b
e e
nh
an
ced
an
d d
em
on
stra
tes
the
ne
ed
fo
r cu
ltu
rall
y a
nd
cli
nic
all
y r
ele
van
t a
sse
ssm
en
t p
ract
ice
s
in c
om
mu
nit
y s
erv
ice
pro
vid
ing
ag
en
cie
s (Y
am
ad
a,
20
08
).
In t
he
ca
se o
f n
eu
rop
sych
olo
gy
, “t
he
ap
pli
cati
on
of
psy
cho
me
tric
in
stru
me
nts
sta
nd
ard
ize
d o
n W
hit
e i
nd
ivid
ua
ls f
rom
the
ma
jori
ty c
ult
ure
re
sult
ed
in
la
rge
r th
an
exp
ect
ed
fa
lse
-po
siti
ve
s
bo
th i
n t
erm
s o
f p
sych
op
ath
olo
gic
al
an
d n
eu
rop
sych
olo
gic
al
vari
ab
les.
As
a c
on
seq
ue
nce
, th
e l
ack
of
the
un
ive
rsa
lity
of
the
inst
rum
en
t p
reve
nte
d n
ot
on
ly t
he
use
of
tho
se i
nst
rum
en
ts w
ith
ind
ivid
ua
ls o
f va
rie
d c
ult
ura
l b
ack
gro
un
ds
bu
t th
e l
imit
ati
on
s o
f
the
ori
es
of
hu
ma
n f
un
ctio
n,
esp
eci
all
y b
rain
, th
at
we
re s
imil
arl
y
un
ive
rsa
l in
na
ture
” (P
ue
nte
an
d P
ere
z-G
arc
ia,
20
00
; 3
2)
Me
nta
l h
ea
lth
se
rvic
es
sho
uld
ad
op
t th
e g
uid
eli
ne
s p
rop
ose
d b
y t
he
Am
eri
can
Psy
cho
log
ica
l A
sso
cia
tio
n w
hic
h s
ug
ge
st e
du
cati
ng
an
d
tra
inin
g o
f m
en
tal
he
alt
h p
rov
ide
rs i
n m
ult
icu
ltu
ral
sen
siti
vity
(Co
nst
an
tin
e,
20
05
; 1
6).
Scr
ee
nin
g T
oo
ls:
On
go
ing
Cu
ltu
ral
sen
siti
vity
tra
inin
g:
Ph
ase
on
e -
co
nsu
lta
tio
ns
– a
wa
ren
ess
(1
ye
ar)
Ph
ase
tw
o-
Imp
lem
en
tati
on
(2
ye
ars
)
1
1 S
uch
to
ols
will in
clu
de
me
nta
l a
nd
ph
ysi
cal h
ea
lth
60
Exp
an
d
coll
ab
ora
tio
n
am
on
g s
erv
ice
pro
vid
ers
To
en
sure
acc
ess
to
co
un
sell
ing
serv
ice
s o
n a
co
nti
nu
um
: u
rge
nt
to
lon
ge
r te
rm o
n a
sli
din
g s
cale
Ho
list
ic p
lan
nin
g i
s v
ita
l fo
r a
dd
ress
ing
th
e n
ee
ds
of
imm
igra
nts
.
Th
is r
eq
uir
es
coo
rdin
ati
on
by
all
th
e m
ain
act
ors
in
th
e c
om
mu
nit
y,
incl
ud
ing
so
cia
l se
rvic
es,
se
ttle
me
nt
serv
ice
s a
nd
co
mm
un
ity
lea
de
rs.
On
go
ing
Incr
ea
se t
rau
ma
serv
ice
s fo
r tr
au
ma
surv
ivo
rs
a.
Incr
ea
se n
um
be
r o
f co
un
sell
ors
ed
uca
ted
an
d t
rain
ed
in
wo
rkin
g
wit
h s
urv
ivo
rs o
f w
ar/
tra
um
a
an
d s
up
po
rt f
or
the
m.
b.
Pro
vid
e f
un
din
g f
or
on
go
ing
tra
inin
g f
or
tra
um
a c
ou
nse
llo
rs
Tra
um
a,
mig
rati
on
, ra
cism
, m
arg
ina
liza
tio
n,
exc
lusi
on
, vi
ole
nce
ne
ed
to
be
co
nsi
de
red
wh
en
re
ach
ing
ou
t to
im
mig
ran
ts
Bu
ild
on
wh
at
curr
en
tly
exi
sts
in t
he
co
mm
un
ity
.
On
go
ing
Incr
ea
se r
eso
urc
es
for
me
nta
l h
ea
lth
an
d
ad
dic
tio
n s
erv
ice
s to
me
et
the
ne
ed
s o
f
imm
igra
nts
wit
h
me
nta
l h
ea
lth
ill
ne
ss
an
d a
dd
icti
on
iss
ue
s.
Pro
vid
e s
afe
, (c
on
fid
en
tia
l a
nd
com
fort
ab
le)
spa
ces,
a s
up
po
rtiv
e
en
viro
nm
en
t a
nd
ad
op
t a
ho
list
ic
ap
pro
ach
in
ad
dre
ssin
g n
ee
ds
of
imm
igra
nts
.
Ho
list
ic p
lan
nin
g i
s v
ita
l fo
r a
dd
ress
ing
th
e n
ee
ds
of
imm
igra
nts
. T
his
req
uir
es
coo
rdin
ati
on
by
all
th
e m
ain
act
ors
in
th
e c
om
mu
nit
y,
incl
ud
ing
so
cia
l se
rvic
es,
ne
w c
om
er
serv
ing
ag
en
cie
s a
nd
co
mm
un
ity
lea
de
rs.
Info
rma
l so
cia
l su
pp
ort
fro
m f
am
ily
, fr
ien
ds
an
d c
om
mu
nit
ies
is
ass
oci
ate
d w
ith
be
tte
r m
en
tal
he
alt
h.
On
go
ing
2.
S
up
po
rts
for
Se
rvic
e P
rov
ide
rs i
n P
hy
sica
l a
nd
Me
nta
l H
ea
lth
In
cre
ase
su
pp
ort
s fo
r
serv
ice
pro
vid
ers
.
De
ve
lop
an
d i
mp
lem
en
t C
ult
ura
l
Se
nsi
tivi
ty t
rain
ing
fo
r h
ea
lth
se
rvic
e
pro
vid
ers
usi
ng
th
e t
rain
th
e t
rain
er
ap
pro
ach
“Flu
en
cy i
n t
he
pe
rso
n’s
la
ng
ua
ge
is
a n
ece
ssit
y,
as
is k
no
wle
dg
e
ab
ou
t th
e c
om
mu
nit
y’s
so
cia
l a
nd
his
tori
cal
exp
eri
en
ces.
Th
e
un
iqu
e a
nd
ve
ry c
ha
lle
ng
ing
cir
cum
sta
nce
s o
f re
fug
ee
wo
me
n h
ave
pro
mp
ted
a m
ov
em
en
t to
wa
rds
con
text
ua
lize
d c
are
. S
uch
ca
re
tak
es
into
acc
ou
nt
the
in
ters
ect
ion
ali
tie
s o
f o
pp
ress
ion
an
d i
ncl
ud
es
a c
om
pre
he
nsi
ve
an
aly
sis
of
ge
nd
er,
cla
ss,
cult
ure
, a
nd
th
e p
oli
tica
l
en
viro
nm
en
t (A
da
ms
& A
sse
fi,
20
02
; A
tla
ni
& R
ou
sse
au
, 2
00
0;
Ga
sse
r, D
resd
en
, K
ee
ny
, &
Wa
rre
n,
20
00
; G
uru
ge
& K
ha
nlo
u,
20
04
;
Jiw
an
i, 2
00
1;
Sid
ieri
s, 2
00
3;W
hit
tak
er,
Ha
rdy
, Le
wis
, &
Bu
cha
n,
20
05
)” (
Be
rma
n,
20
06
;49
).
3 y
ea
rs –
pa
rall
el
ap
pro
ach
Incr
ea
se s
up
po
rts
for
serv
ice
pro
vid
ers
to
me
et
the
ne
ed
s o
f
imm
igra
nts
wit
h
me
nta
l h
ea
lth
an
d/o
r
a.
Hir
e m
ore
qu
ali
fie
d d
ive
rse
sta
ff
b.
Pro
vid
e i
nte
rpre
ters
wit
h
me
dic
al
tra
inin
g l
an
gu
ag
e s
kil
ls
in h
osp
ita
ls,
he
alt
h c
are
cli
nic
s
Th
is i
s a
n e
ffe
ctiv
e w
ay
to
bu
ild
ca
pa
city
wit
hin
a c
om
mu
nit
y a
s w
ell
as
an
eff
ect
ive
wa
y t
o u
se h
um
an
re
sou
rce
s to
re
ach
a l
arg
e g
rou
p o
f
pe
op
le.
Pla
cin
g m
ed
ica
l in
terp
reta
tio
n s
erv
ice
s a
t th
e f
ore
fro
nt
of
care
is
3 y
ea
rs –
pa
rall
el
ap
pro
ach
61
ad
dic
tio
n i
ssu
es
an
d s
oci
al
serv
ice
ag
en
cie
s
c.
Incr
ea
se c
oll
ab
ora
tio
n b
etw
ee
n
me
dic
al
com
mu
nit
y &
inte
rpre
ter
ag
en
cy t
o i
mp
rove
serv
ice
cru
cia
l b
eca
use
re
sea
rch
sh
ow
s th
at
lan
gu
ag
e b
arr
iers
re
du
ce a
cce
ss
to c
are
an
d c
om
bin
ed
wit
h i
ne
ffe
ctiv
e i
nte
rpre
tati
on
ca
n g
rea
tly
aff
ect
th
e h
ea
lth
an
d w
ell
be
ing
of
clie
nts
du
e t
o m
isd
iag
no
sis,
inco
rre
ct t
rea
tme
nt
an
d w
ron
g r
efe
rra
ls.
In m
en
tal
he
alt
h w
he
re d
iag
no
sis
reli
ed
he
avi
ly o
n w
ord
s, t
he
imp
ort
an
ce o
f p
rop
erl
y t
rain
ed
in
terp
rete
rs i
s cr
uci
al.
Mo
re t
ha
n
just
tra
nsl
ati
ng
wo
rds,
sk
ille
d i
nte
rpre
ters
se
rve
as
cult
ura
l b
rok
ers
con
vey
ing
su
btl
e n
ua
nce
s a
nd
exp
lain
ing
cu
ltu
ral
cust
om
s.
Su
pp
ort
fo
r fr
on
tlin
e
wo
rke
rs w
ork
ing
wit
h
me
nta
l h
ea
lth
an
d
ad
dic
tio
n c
lie
nts
De
ve
lop
a t
oo
l fo
r o
rga
niz
ati
on
al
cha
ng
e f
or
ag
en
cie
s a
nd
th
eir
sta
ff t
o
pro
vid
e s
afe
su
pp
ort
fo
r fr
on
tlin
e
wo
rke
rs t
o p
rev
en
t a
nd
or
de
al
wit
h
de
pre
ssio
n,
com
pa
ssio
n f
ati
gu
e e
tc.
Co
mp
ass
ion
fa
tig
ue
, vi
cari
ou
s tr
au
ma
, d
ep
ress
ion
are
ass
oci
ate
d
wit
h s
up
po
rtin
g p
eo
ple
wh
o h
ave
exp
eri
en
ced
tra
um
a.
It
is
imp
ort
an
t to
ha
ve o
rga
niz
ati
on
al
an
d i
nd
ivid
ua
l p
reve
nti
on
an
d
tre
atm
en
t p
lan
s fo
r se
rvic
e p
rovi
de
rs w
ho
are
vu
lne
rab
le.
On
go
ing
3.
P
rov
ide
Su
pp
ort
s fo
r F
am
ilie
s a
nd
In
div
idu
als
in
a H
oli
stic
Ma
nn
er
Incr
ea
se i
mm
igra
nt
aw
are
ne
ss o
f
ava
ila
ble
se
rvic
es.
Ca
se M
an
ag
em
en
t: C
rea
te a
n
ind
ep
en
de
nt
sy
ste
m n
avi
ga
tio
n
sup
po
rt t
hro
ug
h s
ett
lem
en
t se
rvic
es
(ba
sed
on
th
e m
od
ule
of
the
lan
gu
ag
e b
en
chm
ark
ass
ess
me
nt)
to
he
lp f
am
ilie
s, i
nd
ivid
ua
ls t
o s
et
up
fle
xib
le 2
-5 y
ea
r p
lan
s a
nd
th
en
foll
ow
th
em
to
re
vie
w t
he
pla
n:
wh
at
ha
s b
ee
n a
chie
ved
an
d w
ha
t n
ee
ds
to b
e d
on
e.
Ha
vin
g a
n i
nd
ep
en
de
nt
na
vig
ato
r e
nsu
res
sup
po
rt i
s cl
ien
t ce
nte
red
vers
us
ag
en
cy c
en
tere
d a
s th
ere
is
no
ve
ste
d i
nte
rest
as
to w
hic
h
sup
po
rts
a f
am
ily
ch
oo
ses.
Im
mig
ran
t n
ee
ds
wil
l va
ry o
ver
tim
e s
o t
he
sup
po
rt o
f a
kn
ow
led
ge
ab
le p
rofe
ssio
na
l to
na
vig
ate
th
e s
yst
em
an
d
reso
urc
es
can
in
cre
ase
acc
ess
.
“Fa
mil
y s
up
po
rt p
rog
ram
s lo
ok
be
yo
nd
th
e w
ell
-be
ing
of
pa
ren
t a
nd
chil
dre
n t
o d
eve
lop
th
e c
om
mu
nit
y i
n w
hic
h t
he
y l
ive
(F
RP
Ca
na
da
,
20
02
). T
he
wo
rk “
to i
ncr
ea
se o
pp
ort
un
itie
s a
nd
to
str
en
gth
en
ind
ivid
ua
ls,
fam
ilie
s a
nd
co
mm
un
itie
s.”
(FR
P 2
00
4 p
g 8
) S
uch
su
pp
ort
s
occ
up
y a
un
iqu
e p
osi
tio
n t
o a
ssis
t th
e c
om
mu
nit
y i
n b
uil
din
g
con
ne
ctio
ns
am
on
g a
ll i
ts m
em
be
rs.
Be
cau
se t
he
y a
re o
pe
n a
nd
we
lco
min
g t
o a
ll f
am
ilie
s, t
he
y a
re a
ble
to
bu
ild
wid
e c
om
mu
nit
y
con
ne
ctio
ns
(Sil
ve
r e
t a
l.2
00
5a
) T
he
y u
se s
tra
teg
ies
tha
t b
rid
ge
acr
oss
cult
ure
s, a
ge
s, a
nd
so
cia
l cl
ass
.
Fa
mil
y r
eso
urc
e p
rog
ram
s ca
n h
ave
an
im
pa
ct o
n r
ed
uci
ng
ra
cia
l
con
flic
t a
nd
in
cre
asi
ng
acc
ep
tan
ce o
f d
ive
rsit
y a
mo
ng
co
mm
un
ity
fam
ilie
s (N
els
on
et
all
,.2
00
5).
Pa
rtic
ipa
nts
lik
e h
ow
fa
mil
y s
up
po
rt
org
an
iza
tio
ns
he
lp t
he
m t
o e
xpa
nd
th
eir
se
nse
of
be
lon
gin
g t
o t
he
com
mu
nit
y a
nd
th
eir
so
cia
l n
etw
ork
s (S
ilve
r e
t a
l.,
20
05
b).
1 y
ea
r
C
rea
te f
ree
acc
ess
ible
de
sig
na
ted
F
am
ilie
s w
ill
fin
d i
t e
asi
er
to u
se a
fa
mil
y r
eso
urc
e p
rog
ram
th
at
is
Ph
ase
1-
1 y
ea
r- w
ho
to
62
com
mu
nit
y c
en
tre
s, a
nd
are
as
wit
hin
ne
igh
bo
urh
oo
d w
he
re p
eo
ple
of
all
ag
es
can
me
et
an
d s
pe
nd
qu
ali
ty
tim
e.
loca
ted
wit
hin
th
eir
ne
igh
bo
urh
oo
d,
acc
ess
ible
by
pu
bli
c
tra
nsp
ort
ati
on
or
wit
hin
wa
lkin
g d
ista
nce
. A
lo
cati
on
in
a s
ho
pp
ing
cen
tre
or
alo
ng
a m
ajo
r tr
an
spo
rta
tio
n r
ou
te i
s m
ore
acc
ess
ible
th
an
on
e o
uts
ide
of
the
co
re a
rte
rie
s o
f th
e c
om
mu
nit
y.
Mu
ltip
le s
ite
s a
nd
use
of
com
mu
nit
y f
aci
liti
es
can
als
o i
mp
rov
e o
utr
ea
ch t
o f
am
ilie
s
ap
pro
ach
Ph
ase
2-
2 y
ea
rs (
Cit
y’s
ne
w i
nit
iati
ve
)
P
rovi
de
bro
chu
res
in s
imp
le
lan
gu
ag
e a
nd
dif
fere
nt
lan
gu
ag
es
ava
ila
ble
at
na
tura
l p
oin
ts o
f a
cce
ss:
sup
erm
ark
ets
, fa
ith
ba
sed
org
an
iza
tio
ns
Its
ab
ilit
y t
o i
mp
rove
acc
ess
to
in
form
ati
on
su
gg
est
s th
at
citi
es
an
d
com
mu
nit
ies
sho
uld
do
mo
re t
o p
rovi
de
th
is t
yp
e o
f se
rvic
e t
o
ne
wco
me
rs a
s a
wa
y o
f e
asi
ng
th
eir
tra
nsi
tio
n a
nd
fa
cili
tati
ng
th
eir
inte
gra
tio
n.
1 y
ea
r
C
rea
te a
pla
tfo
rm f
or
ne
wco
me
rs t
o
ad
voca
te t
o s
erv
ice
pro
vid
ers
an
d
the
co
mm
un
ity
at
larg
e a
bo
ut
the
ir
ne
ed
s in
ord
er
to f
aci
lita
te i
ncl
usi
on
an
d g
rea
ter
un
de
rsta
nd
ing
an
d a
llo
w
for
mo
re t
arg
ete
d c
oll
ab
ora
tio
n
Pe
op
le i
n e
thn
o c
ult
ura
l co
mm
un
itie
s a
re t
he
be
st s
ou
rce
s o
f
info
rma
tio
n a
bo
ut
the
ba
rrie
rs t
he
y f
ace
an
d t
o d
ete
rmin
e w
ha
t
stra
teg
ies
ma
y w
ork
fo
r th
em
. T
his
in
its
elf
ca
n c
ou
nte
ract
so
me
of
the
dis
em
po
we
rme
nt
imm
igra
nts
ma
y e
xpe
rie
nce
.
On
go
ing
E
du
cate
th
e p
ub
lic
as
to w
hy
pe
op
le
com
e t
o C
an
ad
a:
fact
s d
isp
el
my
ths.
Ne
ga
tiv
e m
ed
ia c
ove
rag
e h
as
be
en
sh
ow
n t
o a
ffe
ct t
he
im
mig
ran
ts’
sen
se o
f w
ell
be
ing
, se
lf e
ste
em
an
d i
de
nti
fica
tio
n w
ith
th
eir
ne
w
cou
ntr
y.
It c
an
als
o l
ea
d t
o d
ep
ress
ion
an
d a
se
nse
of
iso
lati
on
.
Re
sea
rch
ha
s a
lso
fo
un
d t
ha
t a
s a
n i
nfo
rma
tio
n t
oo
l th
e m
ed
ia i
n
vari
ou
s la
ng
ua
ge
s ca
n h
elp
ne
wco
me
rs w
ith
th
eir
re
loca
tio
n a
nd
ad
just
me
nt.
Th
e p
osi
tiv
e i
nfl
ue
nce
of
this
to
ol
an
d i
t's
ab
ilit
y t
o
imp
rov
e a
cce
ss t
o i
nfo
rma
tio
n s
ug
ge
sts
tha
t ci
tie
s a
nd
co
mm
un
itie
s
sho
uld
do
mo
re t
o p
rovi
de
th
is t
yp
e o
f se
rvic
e t
o n
ew
com
ers
as
a
wa
y o
f e
asi
ng
th
eir
tra
nsi
tio
n a
nd
fa
cili
tati
ng
th
eir
inte
gra
tio
n.
(W
elc
om
ing
co
mm
un
itie
s p
ag
e 9
1)
Co
lla
bo
rate
wit
h o
the
r
Su
b-c
ou
nci
ls
4.
Ph
ysi
cal
He
alt
h
En
sure
th
e
ava
ila
bil
ity
of
acc
ura
te m
ed
ica
l
inte
rpre
tati
on
.
a.
Pro
fess
ion
als
: P
rov
ide
Cu
ltu
ral
sen
siti
vity
ed
uca
tio
n a
nd
tra
inin
g f
or
ph
ysi
cia
ns,
nu
rse
s,
de
nti
sts
an
d m
ed
ica
l/d
en
tal
stu
de
nts
b.
Pro
vid
e H
ea
lth
lit
era
cy
Lan
gu
ag
e b
arr
iers
re
du
ce a
cce
ss t
o c
are
an
d c
om
bin
ed
wit
h
ine
ffe
ctiv
e i
nte
rpre
tati
on
ca
n g
rea
tly
aff
ect
th
e h
ea
lth
an
d w
ell
be
ing
of
clie
nts
du
e t
o m
isd
iag
no
sis,
in
corr
ect
tre
atm
en
t a
nd
wro
ng
refe
rra
ls.
Imm
igra
nts
are
le
ss l
ike
ly t
o r
ep
ort
CO
PD
(ch
ron
ic o
bst
ruct
ive
pu
lmo
na
ry d
ise
ase
) o
r a
sth
ma
bu
t m
ore
hig
h b
loo
d p
ress
ure
, d
iab
ete
s
2 y
ea
rs
63
info
rma
tio
n i
n p
lain
an
d c
lea
r
lan
gu
ag
es
an
d i
n d
iffe
ren
t
lan
gu
ag
es
c.
Uti
lize
in
tern
ati
on
all
y m
ed
ica
lly
tra
ine
d p
rofe
ssio
na
ls t
o p
rovi
de
ed
uca
tio
n a
nd
pre
ven
tati
ve
pro
gra
ms
for
vari
ou
s cu
ltu
ral
gro
up
s a
nd
to
pro
vid
e
ne
igh
bo
urh
oo
d
pro
gra
ms/
sup
po
rts
d.
Ad
voca
te f
or
mo
re m
ed
ica
l
ne
igh
bo
urh
oo
d b
ase
d c
en
tre
s
(fa
mil
y h
ea
lth
te
am
)
or
he
art
dis
ea
se.
Th
e l
on
ge
r im
mig
ran
ts a
re h
ere
, th
ey
fa
ce i
ncr
ea
sed
risk
fo
r ch
ron
ic d
ise
ase
s, i
f n
ot
de
tect
ed
ea
rlie
r.
Cu
ltu
rall
y s
en
siti
ve
tra
inin
g i
mp
rove
s k
no
wle
dg
e a
nd
att
itu
de
s o
f
pro
fess
ion
als
.
Su
ch t
oo
ls w
ill
ass
ist
imm
igra
nts
in
uti
lizi
ng
so
cia
l re
sou
rce
s a
nd
fun
ctio
na
l ca
pa
city
wit
ho
ut
cau
sin
g a
n i
ncr
ea
se i
n h
ea
lth
ca
re c
ost
s
Tra
inin
g w
ork
ers
to
be
cu
ltu
rall
y s
en
siti
ve
an
d o
the
r a
ctiv
itie
s
de
sig
ne
d t
o h
elp
re
vers
e t
he
pro
cess
an
d i
mp
act
of
soci
al
exc
lusi
on
.
Th
e h
ea
lth
se
cto
r h
as
a d
ire
ct r
ole
to
pla
y b
y i
ncr
ea
sin
g a
cce
ss t
o
ap
pro
pri
ate
he
alt
h s
erv
ice
s fo
r im
mig
ran
ts a
nd
ra
cia
lize
d g
rou
ps
tha
t
inco
rpo
rate
cu
ltu
rall
y s
en
siti
ve
an
d l
an
gu
ag
e s
pe
cifi
c se
rvic
es
for
all
he
alt
h n
ee
ds,
in
clu
din
g m
en
tal
he
alt
h s
erv
ice
s.
Aw
are
ne
ss o
n a
cce
ss
or
lack
of
acc
ess
to
he
alt
h c
ove
rag
e,
de
nta
l a
nd
vis
ion
as
we
ll a
s th
e h
ea
lth
syst
em
, ie
, h
osp
ita
ls,
wa
lk-
in-
clin
ics.
Info
rma
tio
n f
or
Imm
igra
nts
:
a.
En
sure
em
ba
ssie
s p
rovi
de
acc
ura
te i
nfo
rma
tio
n o
n t
he
un
ava
ila
bil
ity
of
he
alt
h c
ove
rag
e
for
the
fir
st 9
0 d
ay
s a
nd
info
rma
tio
n o
n d
en
tal,
vis
ion
care
an
d p
resc
rip
tio
ns
b.
Info
rma
tio
n o
n t
he
va
rio
us
me
dic
al
op
tio
ns
an
d w
he
n t
o
use
th
em
i.e
.,;
wa
lk i
n c
lin
ics
,
ho
spit
als
c.
Info
rma
tio
n o
n b
uy
ing
he
alt
h
insu
ran
ce f
or
tha
t 9
0 d
ay
s
pe
rio
d t
o b
e g
ive
n t
o i
mm
igra
nts
off
sh
ore
d.
Pro
vid
e h
ea
lth
/de
nta
l in
fo t
o
imm
igra
nts
sh
ort
ly a
fte
r a
rriv
ing
reg
ard
ing
.
e.
Pro
vid
e p
ati
en
ts w
ith
ava
ila
ble
Re
mo
vin
g i
nfo
rma
tio
n b
arr
iers
to
he
alt
h c
are
sta
rts
by
pro
vid
ing
imm
igra
nts
wit
h a
ccu
rate
, d
eta
ile
d,
an
d t
ime
ly i
nfo
rma
tio
n a
bo
ut
he
alt
h c
are
an
d t
he
he
alt
h c
are
sy
ste
m.
I.e
., p
rio
r to
arr
iva
l
imm
igra
nts
ne
ed
to
be
giv
en
cle
ar
info
rma
tio
n a
bo
ut
the
3 m
on
th
wa
itin
g p
eri
od
fo
r h
ea
lth
co
ve
rag
e (
On
tari
o H
ea
lth
In
sura
nce
Pla
n)
an
d a
lso
be
pro
vid
ed
wit
h i
nfo
rma
tio
n a
bo
ut
wh
at
is a
nd
is
no
t
cove
red
an
d h
ow
to
ge
t o
uts
ide
me
dic
al
cove
rag
e
Lin
gu
isti
c co
mp
ete
nce
str
ate
gy
-
he
alt
h l
ite
racy
is
a s
tro
ng
pre
dic
tor
of
he
alt
h s
tatu
s
-
tho
se w
ith
lo
we
r li
tera
cy s
kil
l le
ve
ls a
re 1
.5-3
tim
es
mo
re l
ike
ly
to e
xpe
rie
nce
ne
ga
tive
he
alt
h o
utc
om
es
It i
s im
po
rta
nt
to p
rovi
de
im
mig
ran
ts w
ho
fo
r a
va
rie
ty o
f re
aso
ns
ma
y
no
t b
e a
ble
to
pra
ctis
e t
he
ir p
rofe
ssio
n,
wit
h o
pp
ort
un
itie
s to
be
ab
le
to u
tili
ze t
he
ir k
no
wle
dg
e a
nd
sk
ills
by
pa
rtic
ipa
tin
g i
n e
du
cati
on
al
/
pre
sen
tati
on
s ty
pe
op
po
rtu
nit
ies.
Th
is w
ill
he
lp t
he
m i
n m
ain
tain
ing
self
-est
ee
m.
Low
lit
era
cy l
ev
el
am
on
g i
mm
igra
nts
Hir
ing
qu
ali
fie
d h
ea
lth
wo
rke
rs f
rom
im
mig
ran
t co
mm
un
itie
s
a.
Na
tio
na
l S
tra
teg
y
b.
On
go
ing
c.
On
go
ing
d.
On
go
ing
64
cho
ice
s w
he
n r
ece
ivin
g s
up
po
rt
or
ass
ista
nce
e.g
. g
en
de
r o
f
inte
rpre
ter
or
do
cto
r in
pa
mp
hle
ts a
t m
ed
ica
l fa
cili
tie
s,
sch
oo
ls,
soci
al
serv
ice
s o
r
sett
lem
en
t se
rvic
es
Be
st p
ract
ice
s:
-
rem
ove
fin
an
cia
l b
arr
iers
,
-
rem
ove
lin
gu
isti
c b
arr
iers
,
-
rem
ove
in
form
ati
on
ba
rrie
rs,
p
rovi
de
cu
ltu
rall
y s
en
siti
ve c
are
e.
1 y
ea
r to
de
velo
p a
nd
on
go
ing
imp
lem
en
tati
on
En
sure
acc
ess
to
Re
cre
ati
on
al
Su
pp
ort
s fo
r
Imm
igra
nts
.
a.
De
term
ine
fre
e a
nd
acc
ess
ible
ne
igh
bo
urh
oo
d b
ase
d c
en
tre
s
wh
ere
pe
op
le c
an
ga
the
r a
nd
de
cid
e o
n e
ve
nts
act
ivit
ies
for
the
ir n
eig
hb
ou
rho
od
s. F
un
pla
ces
wh
ere
all
fa
mil
y m
em
be
rs
can
sh
are
in
form
ati
on
on
th
eir
cult
ure
s, f
oo
d,
mu
sic,
act
ivit
ies
an
d c
ele
bra
tio
ns
etc
.
(co
lla
bo
rate
wit
h P
ark
s a
nd
Re
cre
ati
on
an
d N
eig
hb
ou
rho
od
Co
mm
un
ity
Ce
ntr
es)
b.
Co
lla
bo
rate
wit
h f
ait
h
org
an
iza
tio
ns
an
d s
cho
ols
in
ne
igh
bo
urh
oo
d t
o d
eli
ver
fre
e o
r
aff
ord
ab
le r
ecr
ea
tio
na
l a
ctiv
itie
s
c.
De
ve
lop
cri
teri
on
/pro
cess
fo
r
imm
igra
nts
’ g
rou
ps
to a
cce
ss
fre
e o
ffic
e/
me
eti
ng
sp
ace
s
It i
s re
cog
niz
ed
th
at
recr
ea
tio
n i
s a
de
trim
en
tal
fact
or
in t
he
we
ll
be
ing
of
the
in
div
idu
al.
B
arr
iers
to
he
alt
hy
liv
ing
fo
r in
div
idu
als
wit
h
rest
rict
ed
bu
dg
ets
ma
y l
ea
d t
o a
ho
st o
f h
ea
lth
pro
ble
ms
Be
ne
fits
of
ph
ysi
cal
act
ivit
y i
ncl
ud
e p
rom
oti
ng
he
alt
h,
to p
rev
en
tio
n
of
chro
nic
dis
ea
se a
nd
to
pro
tect
ag
ain
st s
om
e m
en
tal
illn
ess
es.
“As
He
alt
h M
inis
ter
I ca
n t
ell
yo
u,
if I
co
uld
ta
ke
ju
st a
sm
all
fra
ctio
n
of
the
bil
lio
ns
of
do
lla
rs o
ur
na
tio
n s
pe
nd
s fi
gh
tin
g d
iab
ete
s,
card
iova
scu
lar
dis
ea
se,
hy
pe
rte
nsi
on
, a
nd
me
nta
l il
lne
ss -
no
t to
me
nti
on
th
e t
ho
usa
nd
s o
f h
ip a
nd
kn
ee
re
pla
cem
en
ts t
ha
t a
re d
on
e
ea
ch y
ea
r -
an
d i
nst
ea
d f
ocu
s o
n a
ctiv
itie
s w
hic
h w
ou
ld h
elp
pre
ven
t th
ese
co
nd
itio
ns
in t
he
fir
st p
lace
, C
an
ad
a w
ou
ld b
e a
he
alt
hie
r p
lace
. W
e w
ou
ld b
e s
pe
nd
ing
mu
ch l
ess
mo
ne
y o
n
he
alt
hca
re o
ve
r th
e l
on
g t
erm
.” (
Pa
rks
an
d R
ecr
ea
tio
n S
tra
teg
ic
Ma
ste
r P
lan
, N
ov
20
09
)
“U
se o
f p
ub
lic
spa
ce a
nd
pa
rtic
ipa
tio
n i
n c
om
mu
nit
y/r
ecr
ea
tio
n
cen
ters
are
im
po
rta
nt
be
cau
se t
he
y p
rovi
de
op
po
rtu
nit
ies
for
ne
w
com
ers
to
be
in
teg
rate
d i
nto
th
e c
om
mu
nit
y.”
(W
elc
om
ing
Co
mm
un
ity
Re
po
rt,
p.
86
)
Su
ch p
art
icip
ati
on
ma
y b
e p
art
icu
larl
y i
mp
ort
an
t fo
r y
ou
th,
as
evi
de
nce
su
gg
est
s th
at
recr
ea
tio
n h
elp
s fa
cili
tate
po
siti
ve
so
cia
l a
nd
ph
ysi
cal
de
ve
lop
me
nt,
as
we
ll a
s id
en
tifi
cati
on
wit
h p
ee
r g
rou
ps.
At
a b
roa
de
r le
vel
an
ad
dit
ion
al
ou
tco
me
in
dic
ato
r o
f re
cre
ati
on
al
op
po
rtu
nit
ies
ma
y b
e a
pe
rce
ive
d s
en
se o
f in
clu
sio
n a
mo
ng
imm
igra
nts
, p
art
icu
larl
y a
mo
ng
im
mig
ran
t y
ou
th f
or
wh
om
recr
ea
tio
n i
s e
spe
cia
lly
im
po
rta
nt.
a.
1 y
ea
r
b.
On
go
ing
c.
1 y
ea
r
65
Fin
an
cia
l b
arr
iers
to
acc
ess
ing
recr
ea
tio
na
l se
rvic
es
O
ne
of
the
big
ge
st b
arr
iers
to
th
e u
se o
f p
ub
lic
spa
ce a
nd
recr
ea
tio
na
l fa
cili
tie
s is
th
e l
ack
of
fin
an
cia
l re
sou
rce
s. T
o m
ak
e
pa
rtic
ipa
tio
n a
ffo
rda
ble
, m
un
icip
ali
tie
s m
ay
wa
nt
to c
on
sid
er
revi
sin
g t
he
ir p
ay
me
nt
syst
em
s o
r in
cre
ase
off
eri
ng
fin
an
cia
l
sub
sid
ies
to t
ho
se i
n n
ee
d.
Th
ey
ma
y a
lso
wa
nt
to r
eco
nfi
gu
re
reg
ula
tio
ns
wit
h r
esp
ect
to
fa
cili
tie
s th
at
are
un
de
r-u
tili
zed
.
It i
s im
po
rta
nt
to c
rea
te o
pp
ort
un
itie
s fo
r im
mig
ran
t fa
mil
ies
to
spe
nd
fu
n i
nte
ract
ive
tim
e w
ith
ea
ch o
the
r t
o m
ain
tain
th
eir
se
nse
of
fam
ily
an
d c
om
mu
nit
y
Th
e p
erc
eiv
ed
ba
rrie
rs t
o p
art
icip
ati
on
cit
ed
mo
st o
fte
n w
ere
:
En
gli
sh l
an
gu
ag
e p
rofi
cie
ncy
, o
pp
ort
un
ity
, la
ck o
f p
art
ne
r, f
ina
nci
al
lim
ita
tio
ns,
kn
ow
led
ge
ab
ou
t si
tes
an
d o
r a
ctiv
itie
s. B
oth
se
lf-
est
ee
m a
nd
acc
ult
ura
tio
n h
ad
a s
ign
ific
an
t p
osi
tive
co
rre
lati
on
wit
h
tota
l le
vel
of
recr
ea
tio
n p
art
icip
ati
on
an
d a
sig
nif
ica
nt
ne
ga
tive
corr
ela
tio
n w
ith
th
e t
ota
l n
um
be
r o
f p
erc
eiv
ed
ba
rrie
rs (
OC
AS
I,
20
05
).
66
INCLUSION & CIVIC ENGAGEMENT SUB-COUNCILPRIORITY SETTING TEMPLATE
Ad
vo
cacy
:
- C
hil
dca
re
- P
re-m
igra
tory
in
form
ati
on
- E
mp
loy
me
nt
an
d r
eco
gn
itio
n o
f fo
reig
n c
red
en
tia
ls i
s p
art
of
incl
usi
on
- T
ax
cre
dit
fo
r re
nti
ng
sp
ace
to
co
mm
un
ity
org
an
iza
tio
ns
- In
clu
sio
n o
f im
mig
ran
ts i
n d
eci
sio
n m
ak
ing
an
d/o
r co
lla
bo
rati
on
at
all
le
vels
of
soci
al
com
mit
me
nt.
Pri
ori
ty
Str
ate
gy
R
ati
on
ale
T
ime
lin
es
1.
Pro
mo
te s
kil
ls b
ase
d e
ng
ag
em
en
t a
t a
ll l
ev
els
of
soci
ety
, w
hil
e r
eco
gn
izin
g t
ha
t th
is m
ay
no
t b
e a
lin
ea
r p
ath
Pro
vid
e i
mm
igra
nts
wit
h
info
rma
tio
n r
ela
ted
to
en
ga
ge
me
nt
op
po
rtu
nit
ies
•
Cre
ate
cu
ltu
rall
y i
nfo
rma
tiv
e c
on
ten
t fo
r
pu
bli
c a
nd
lo
cal
eth
nic
me
dia
in
pa
rtn
ers
hip
be
twe
en
se
ttle
me
nt
ag
en
cie
s
an
d t
he
me
dia
an
d o
the
r e
thn
o-c
ult
ura
l
gro
up
s o
r in
div
idu
als
, in
lo
cal
pu
bli
c m
ed
ia
(i.e
., n
ew
spa
pe
r, r
ad
io,
t.v)
wh
ich
hig
hli
gh
ts e
ng
ag
em
en
t o
pp
ort
un
itie
s a
nd
pro
vid
es
info
rma
tio
n i
n v
ari
ou
s la
ng
ua
ge
s.
•
Th
ere
is
ag
ree
me
nt
tha
t o
ne
of
the
ba
rrie
rs t
o e
ng
ag
em
en
t is
la
ck o
f
info
rma
tio
n,
eli
min
ati
ng
th
at
ga
p w
ill
op
en
th
e p
ath
to
gre
ate
r in
volv
em
en
t o
f
imm
igra
nts
in
civ
ic a
nd
so
cia
l
en
ga
ge
me
nt
op
po
rtu
nit
ies.
•
Acc
ord
ing
to
th
e “
Ch
ara
cte
rist
ics
of
a
We
lco
min
g C
om
mu
nit
y”,
“U
po
n t
he
ir
arr
iva
l, n
ew
com
ers
ha
ve
ve
ry f
ew
op
po
rtu
nit
ies
for
pa
rtic
ipa
tin
g i
n t
he
po
liti
cal
sph
ere
an
d o
fte
n h
av
e l
imit
ed
rig
hts
re
ga
rdin
g p
art
icip
ati
on
.
Ne
wco
me
rs r
ep
ort
be
ing
le
ss i
nfo
rme
d
ab
ou
t th
e p
oli
tica
l p
roce
ss i
n C
an
ad
a a
nd
are
ge
ne
rall
y n
ot
as
po
liti
call
y a
ctiv
e i
n
com
pa
riso
n t
o n
ati
ve-b
orn
Ca
na
dia
ns.
A
s
mo
re t
ime
pa
sse
s th
e e
lect
ora
l
pa
rtic
ipa
tio
n o
f n
ew
com
ers
in
cre
ase
s
such
th
at
the
y e
xhib
it h
igh
er
turn
ou
t
67
rate
s in
ele
ctio
ns
tha
n t
he
ir n
ati
ve-b
orn
cou
nte
rpa
rts”
(2
01
0).
Th
is i
ncr
ea
se i
n
invo
lve
me
nt
ove
r ti
me
ma
y b
e d
ue
to
incr
ea
sed
in
form
ati
on
an
d f
am
ilia
rity
wit
h t
he
ho
st c
om
mu
nit
y.
Pro
vid
ing
info
rma
tio
n e
arl
ier
in t
he
se
ttle
me
nt
pro
cess
ma
y i
ncr
ea
se p
art
icip
ati
on
of
ne
wco
me
rs e
arl
ier
on
.
En
cou
rag
e i
mm
igra
nts
to
pa
rtic
ipa
te i
n
civi
c a
nd
so
cia
l
en
ga
ge
me
nt
op
po
rtu
nit
ies
•
Pro
mo
te n
eig
hb
ou
rho
od
an
d c
om
mu
nit
y
ba
sed
act
ivit
ies
an
d e
ven
ts t
ha
t w
ill
pro
vid
e o
pp
ort
un
itie
s fo
r im
mig
ran
ts t
o
en
ga
ge
an
d p
art
icip
ate
in
th
eir
ne
w
com
mu
nit
y.
•
Op
po
rtu
nit
ies
for
pa
rtic
ipa
tio
n c
rea
te a
gre
ate
r se
nse
of
be
lon
gin
g t
o t
he
com
mu
nit
y.
Acc
ord
ing
to
Sta
tist
ics
Ca
na
da
, st
ud
ies
of
life
sa
tisf
act
ion
am
on
g
the
ge
ne
ral
po
pu
lati
on
sh
ow
a p
osi
tive
corr
ela
tio
n b
etw
ee
n s
oci
al
tie
s a
nd
we
ll-
be
ing
(htt
p:/
/ww
w.s
tatc
an
.gc.
ca/p
ub
/11
f00
19
m/2
01
03
22
/pa
rt-
pa
rtie
1-e
ng
.htm
)
•
Th
e L
on
do
n S
tre
ng
the
nin
g
Ne
igh
bo
urh
oo
ds
5 Y
ea
r S
tra
teg
y a
nd
Imp
lem
en
tati
on
Pla
n i
de
nti
fie
s st
rate
gie
s
to e
ng
ag
e,
con
ne
ct a
nd
in
clu
de
re
sid
en
ts
at
the
ne
igh
bo
urh
oo
d a
nd
cit
y w
ide
le
vel.
(h
ttp
://w
ww
.lo
nd
on
.ca
/d.a
spx?
s=/C
om
mu
nit
y_
Vit
ali
ty/N
ei
gh
bo
urh
oo
ds/
Str
en
gth
en
ing
_S
tra
teg
y/d
efa
ult
.htm
)
a.
En
cou
rag
e,
pro
mo
te a
nd
sup
po
rt v
olu
nte
eri
sm
am
on
gst
im
mig
ran
ts a
t
ne
igh
bo
rho
od
le
vel
an
d a
t
de
cisi
on
ma
kin
g l
eve
ls s
uch
as
bo
ard
of
dir
ect
ors
an
d
pla
nn
ing
pro
cess
•
Incr
ea
se o
utr
ea
ch t
o i
mm
igra
nts
to
en
cou
rag
e v
olu
nte
eri
sm b
y p
rovi
din
g
ed
uca
tio
n a
nd
th
e c
on
text
of
volu
nte
eri
sm
in C
an
ad
a a
nd
th
e b
en
efi
ts.
•
En
cou
rag
e t
he
Lo
nd
on
an
d M
idd
lese
x
Co
un
ty t
o e
xplo
re s
ucc
ess
ful
vo
lun
tee
r
mo
de
ls (
in G
rea
ter
To
ron
to A
rea
) w
hic
h
•
Re
cog
niz
e t
ha
t th
e c
on
text
of
Ca
na
dia
n
volu
nte
eri
sm i
s d
iffe
ren
t th
an
th
at
of
oth
er
cult
ure
s. C
oll
ab
ora
tio
n b
etw
ee
n
dif
fere
nt
volu
nte
er
org
an
iza
tio
ns
is
ne
ed
ed
in
ord
er
to p
rom
ote
an
d
un
de
rsta
nd
Ca
na
dia
n v
olu
nte
eri
ng
an
d t
o
ap
pro
pri
ate
ly m
atc
h q
ua
lifi
ed
im
mig
ran
ts
68
a
llo
w i
mm
igra
nts
to
be
pla
ced
in
va
rio
us
de
pa
rtm
en
ts i
n C
ity
Ha
ll t
o g
ain
Ca
na
dia
n
exp
eri
en
ce.
•
Cre
ate
op
po
rtu
nit
ies
for
ou
tre
ach
be
twe
en
sch
oo
ls a
nd
im
mig
ran
t co
mm
un
itie
s.
(Co
mm
un
ity
Ca
pa
city
an
d N
ee
ds
Re
po
rt,
WC
I-LM
LIP
)
•
En
cou
rag
e a
pro
cess
wh
ere
by
in
form
al
imm
igra
nt
volu
nte
ers
ca
n t
ak
e o
n d
eci
sio
n-
ma
kin
g a
nd
le
ad
ers
hip
po
siti
on
s
•
Re
mo
ve b
arr
iers
to
vo
lun
tee
rin
g b
y:
Pro
vid
ing
, b
us
tick
ets
, vo
lun
tee
r d
rive
rs,
sha
rin
g i
nfo
rma
tio
n a
bo
ut
virt
ua
l
volu
nte
eri
ng
, h
irin
g n
ew
Ca
na
dia
ns
or
imm
igra
nts
as
pa
id s
taff
to
he
lp t
he
org
an
iza
tio
n l
ea
rn a
bo
ut
an
d v
alu
e
div
ers
ity
, R
ecr
uit
me
nt
of
ne
w C
an
ad
ian
s
on
bo
ard
s, p
rovi
din
g d
ive
rsit
y t
rain
ing
to
sta
ff (
A N
ew
Ca
na
dia
ns
Fir
st D
eca
de
of
Vo
lun
tee
rin
g-P
illa
r n
on
-Pro
fit)
to p
osi
tio
ns.
•
Imm
igra
nts
re
po
rt t
he
fo
llo
win
g b
arr
iers
to v
olu
nte
eri
ng
: la
ck o
f in
form
ati
on
ab
ou
t vo
lun
tee
r o
pp
ort
un
itie
s, t
he
co
sts
ass
oci
ate
d w
ith
vo
lun
tee
rin
g,
faci
ng
dis
crim
ina
tio
n a
s o
rga
niz
ati
on
s a
re
relu
cta
nt
to t
ak
e n
ew
Ca
na
dia
ns
wit
h
lim
ite
d E
ng
lish
sk
ills
, T
ran
spo
rta
tio
n a
nd
Ch
ild
ca
re.
(Ne
w C
an
ad
ian
s F
irst
De
cad
e
of
Vo
lun
tee
rin
g)
Re
mo
vin
g t
he
me
nti
on
ed
ba
rrie
rs i
ncr
ea
ses
acc
ess
to
volu
nte
er
op
po
rtu
nit
ies
an
d b
en
efi
ts n
ot
on
ly t
he
im
mig
ran
t b
ut
the
so
cie
ty a
s a
wh
ole
.
•
Ne
ed
to
co
lla
bo
rate
wit
h t
he
Em
plo
ym
en
t S
ub
-co
un
cil
an
d o
the
r
volu
nte
eri
ng
an
d p
rofe
ssio
na
l
ass
oci
ati
on
s in
te
rms
of
en
cou
rag
ing
an
d
pro
mo
tin
g v
olu
nte
eri
sm.
En
cou
rag
e,
pro
mo
te a
nd
su
pp
ort
po
liti
cal
inv
olv
em
en
t o
f n
ew
Ca
na
dia
n C
itiz
en
s th
rou
gh
a
pro
cess
th
at
be
gin
s a
t th
e
info
rma
tio
n l
eve
l b
efo
re
Ca
na
dia
n C
itiz
en
ship
is
ob
tain
ed
.
•
Cre
ate
an
en
viro
nm
en
t o
f tr
ust
th
rou
gh
th
e
use
of
aw
are
ne
ss c
am
pa
ign
s to
dis
pe
l
vie
ws
of
tho
se w
ho
se p
re-m
igra
tory
exp
eri
en
ces
ha
ve c
rea
ted
a f
ea
r a
nd
dis
tru
st i
n g
ov
ern
me
nts
. P
rov
ide
dir
ect
ass
ista
nce
in
po
liti
cal
mo
bil
iza
tio
n b
y
ho
ldin
g w
ork
sho
ps,
cre
ati
ng
to
ol
kit
s a
nd
ide
nti
fyin
g l
ea
de
rs w
ith
in e
thn
o-c
ult
ura
l
com
mu
nit
ies.
Th
e L
on
do
n S
tre
ng
the
nin
g N
eig
hb
ou
rho
od
s 5
Ye
ar
Str
ate
gy
an
d I
mp
lem
en
tati
on
Pla
n
ide
nti
fie
s st
rate
gie
s to
en
ga
ge
, p
rom
ote
an
d
invo
lve
re
sid
en
ts t
o a
ctiv
ely
pa
rtic
ipa
te i
n
po
liti
cal
pro
cess
.
(htt
p:/
/ww
w.l
on
do
n.c
a/d
.asp
x?s=
/Co
mm
un
ity_
Vit
ali
ty/N
eig
hb
ou
rho
od
s/S
tre
ng
the
nin
g_
Str
ate
gy/d
efa
ult
.htm
)
An
de
rso
n a
nd
Bla
ck,
in a
rtic
le c
ite
d b
y
“Ch
ara
cte
rist
ics
of
a W
elc
om
ing
Co
mm
un
ity
,
69
•
En
cou
rag
e n
ew
im
mig
ran
ts t
o f
oll
ow
curr
en
t a
ffa
irs
by
pro
vid
ing
ed
uca
tio
n o
n
the
vo
tin
g s
yst
em
, o
n c
an
did
ate
s a
nd
rem
ovi
ng
ba
rrie
rs t
o v
oti
ng
su
ch a
s
tra
nsp
ort
ati
on
.
20
10
”, i
nd
ica
te t
ha
t s
om
e t
yp
es
of
po
liti
cal
en
ga
ge
me
nt
such
as
po
liti
cal
act
ivis
m,
de
mo
nst
rati
ng
, a
nd
sig
nin
g u
p f
or
po
liti
cal
pa
rtie
s a
re a
ctiv
itie
s th
at
ne
wco
me
rs
pa
rtic
ipa
te i
n l
ess
th
an
na
tive
bo
rn
Ca
na
dia
ns.
Th
is m
ay
be
ba
sed
on
ne
wco
me
rs’
lack
of
fee
lin
g o
f o
wn
ers
hip
ove
r p
oli
tica
l
issu
es
an
d u
nd
err
ep
rese
nta
tio
n o
f n
ew
com
er
gro
up
s a
s re
fle
cte
d i
n t
he
no
min
ati
on
pro
cess
(Ch
ara
cte
rist
ics
of
a W
elc
om
ing
Co
mm
un
ity
,
20
10
). T
he
refo
re a
ctiv
itie
s w
hic
h e
nco
ura
ge
ow
ne
rsh
ip n
ee
d t
o b
e p
rom
ote
d i
n o
rde
r to
incr
ea
se p
oli
tica
l in
vo
lve
me
nt.
2.
En
ha
nce
kn
ow
led
ge
am
on
gst
ho
st c
om
mu
nit
y i
n e
ng
ag
ing
im
mig
ran
ts
Co
mm
un
ica
tio
n a
nd
aw
are
ne
ss
of
op
po
rtu
nit
ies
for
civi
c
en
ga
ge
me
nt
an
d i
ncl
usi
on
Th
is g
ap
is
two
-fo
ld a
s it
is
exi
ste
nt
bo
th w
ith
in t
he
ho
st
com
mu
nit
y a
nd
im
mig
ran
t
po
pu
lati
on
.
Th
e p
rio
rity
of
this
su
b-c
ou
nci
l is
to e
nsu
re t
ha
t ci
vic
en
ga
ge
me
nt
& i
ncl
usi
on
op
po
rtu
nit
ies
are
on
-
go
ing
an
d a
ll e
nco
mp
ass
ing
.
Po
rtra
ya
l o
f im
mig
ran
ts i
n m
ed
ia
1.
Cre
ate
a m
ult
ila
ye
red
co
mm
un
ity
ba
sed
Co
mm
un
ica
tio
n S
tra
teg
y b
y a
pp
roa
chin
g
bo
th m
ain
stre
am
an
d e
thn
ic m
ed
ia t
o
incl
ud
e t
he
vo
ice
of
ne
wco
me
rs.
Fo
r
exa
mp
le,
est
ab
lish
a p
roce
ss t
ha
t
en
cou
rag
es
com
mu
nit
ies
to c
ha
lle
ng
e
ne
ga
tiv
e m
ed
ia c
ove
rag
e o
f im
mig
ran
ts
(WC
I, C
ha
ract
eri
stic
s o
f a
We
lco
min
g
Co
mm
un
ity
) b
y p
rom
oti
ng
th
e u
se o
f
act
ion
ale
rts
wh
ich
no
tify
th
e c
om
mu
nit
y
an
d s
erv
ice
pro
vid
ers
to
wri
te t
o m
ed
ia
ou
tle
ts w
hic
h l
ab
el
gro
up
s u
nfa
irly
.
2.
Fo
ste
r co
lla
bo
rati
on
be
twe
en
se
ttle
me
nt
serv
ice
s, s
erv
ice
pro
vid
ers
an
d c
om
mu
nit
y
ag
en
cie
s in
ord
er
to e
ng
ag
e m
ore
bu
sin
ess
es
an
d c
orp
ora
tio
ns
in c
rea
tin
g
mo
re o
pp
ort
un
itie
s fo
r in
clu
sio
n a
nd
en
ga
ge
me
nt.
Be
yo
nd
on
e-t
ime
con
trib
uti
on
s, t
his
in
itia
tive
in
clu
de
s th
e
1.
Exe
mp
lifi
ed
be
st t
hro
ug
h t
he
Lo
nd
on
Imm
igra
tio
n P
art
ne
rsh
ip,
dis
cuss
ion
an
d
rese
arc
h h
igh
lig
hts
th
e f
act
th
at
the
re
ne
ed
s to
be
mo
re i
nte
r-co
lla
bo
rati
on
be
twe
en
se
rvic
e p
rovi
de
rs t
o f
urt
he
r
en
ga
ge
th
e h
ost
co
mm
un
ity
in
cre
ati
ng
mo
re i
ncl
usi
on
an
d e
ng
ag
em
en
t
op
po
rtu
nit
ies
for
imm
igra
nts
.
2.
Th
ere
is
a c
on
sen
sus
tha
t
com
mu
nic
ati
on
is
vita
l in
bo
th i
ncl
ud
ing
an
d e
ng
ag
ing
im
mig
ran
ts i
n L
on
do
n a
nd
Mid
dle
sex
in a
ll m
att
ers
civ
ic.
Th
ere
are
a n
um
be
r o
f e
xist
ing
mo
de
s o
f
com
mu
nic
ati
on
in
bo
th E
ng
lish
an
d
vari
ou
s o
the
r la
ng
ua
ge
s th
at
can
be
reso
urc
ed
re
gu
larl
y t
o c
on
vey
an
y a
nd
all
op
po
rtu
nit
ies
for
incl
usi
on
an
d
en
ga
ge
me
nt.
(E
nco
mp
ass
ing
ev
en
ts a
nd
act
ivit
ies
larg
e o
r sm
all
– f
rom
1.O
n-g
oin
g .
2.
On
-go
ing
. T
his
init
iati
ve s
ho
uld
be
inte
gra
ted
in
to t
he
pra
ctic
es
of
all
exi
stin
g
serv
ice
pro
vid
ers
imm
ed
iate
ly.
Se
rvic
e
pro
vid
ers
an
d o
the
r
sta
ke
ho
lde
rs (
ie.
Me
dia
)
sho
uld
be
gin
th
e
imp
lem
en
tati
on
of
a
mu
lti-
lay
ere
d
com
mu
nic
ati
on
str
ate
gy
an
d i
nte
gra
te i
t in
to t
he
ir
pra
ctic
es
on
a
pe
rma
ne
nt
ba
sis
to
en
sure
a c
on
sist
en
t a
nd
con
sta
nt
pro
mo
tio
n o
f
op
po
rtu
nit
ies
of
70
pro
visi
on
of
on
-go
ing
su
pp
ort
fo
r cr
ea
tin
g a
mo
re i
ncl
usi
ve
an
d w
elc
om
ing
co
mm
un
ity
thro
ug
h s
po
nso
rsh
ip o
f e
ven
ts,
org
an
iza
tio
ns,
pro
visi
on
of
spa
ce,
job
pla
cem
en
ts/
inte
rnsh
ips
etc
. (i
.e.,
Co
-op
pla
cem
en
ts,
we
lco
me
pa
cka
ge
s a
nd
in
fo)
3.
Est
ab
lish
me
nt
of
a c
om
mu
nit
y b
ase
d
me
dia
lit
era
cy c
ou
nci
l to
ed
uca
te b
oth
imm
igra
nts
an
d t
he
wid
er
Lon
do
n a
nd
Mid
dle
sex
com
mu
nit
y a
bo
ut
me
dia
. T
he
go
al
is t
o c
rea
te a
mo
re i
ncl
usi
ve a
nd
we
lco
min
g c
om
mu
nit
y.
Po
ssib
ly a
bo
dy
/
cou
nci
l o
f vo
lun
tee
rs i
nte
rest
ed
in
pro
mo
tin
g i
ncl
usi
on
an
d d
isp
ell
ing
my
ths,
an
d c
om
ba
tin
g i
nci
de
nts
of
raci
sm o
r
dis
crim
ina
tio
n (
ie.
Wri
tin
g l
ett
ers
to
th
e
ed
ito
r, e
tc )
4.
Pro
life
rate
cu
ltu
ral
div
ers
ity
tra
inin
g t
o
cou
nte
r st
ere
oty
pin
g,
raci
sm a
nd
ap
ath
y b
y
eli
min
ati
ng
ba
rrie
rs t
o a
cce
ss (
cost
), u
se o
f
me
dia
, cr
ea
tin
g i
nce
nti
ve
s to
org
an
iza
tio
ns
an
d b
usi
ne
sse
s w
ho
pa
rtic
ipa
te.
5.
En
ha
nce
th
e c
ap
aci
ty o
f lo
cal
lev
el
me
dia
sou
rce
s (i
.e.,
Dig
ita
l, a
ud
io,
pri
nt
& v
isu
al
ne
wsp
ap
ers
, m
ag
azi
ne
s, T
V,
rad
io)
by
cap
ita
lizi
ng
on
exi
stin
g r
eso
urc
es
to b
ett
er
refl
ect
th
e d
ive
rsit
y o
f th
e c
ity
.
6.
En
ha
nce
, p
rom
ote
an
d b
uil
d o
n p
rog
ram
s
tha
t h
elp
im
mig
ran
ts d
eve
lop
ne
two
rks
wit
h o
the
r im
mig
ran
ts i
n t
he
co
mm
un
itie
s
(WC
I, C
ha
ract
eri
stic
s o
f a
We
lco
min
g
Co
mm
un
ity
).
me
mb
ers
hip
in
gra
ssro
ots
org
an
iza
tio
ns
to l
arg
e f
est
iva
ls).
3.
Re
sea
rch
an
d d
iscu
ssio
n h
as
hig
hli
gh
ted
the
fa
ct t
ha
t th
ere
ha
ve b
ee
n i
nci
de
nts
of
raci
sm o
r fo
rms
of
dis
crim
ina
tio
n
evi
de
nt
in t
he
me
dia
to
wa
rds
imm
igra
nts
. T
he
est
ab
lish
me
nt
of
a
me
dia
–li
tera
cy b
od
y t
o a
dvo
cate
fo
r
the
in
teg
rati
on
of
imm
igra
nts
an
d r
ais
e
aw
are
ne
ss w
ill
wo
rk t
ow
ard
s th
e
cre
ati
on
of
a m
ore
in
clu
sive
an
d
we
lco
min
g c
om
mu
nit
y.
4.
Inte
gra
tio
n o
f im
mig
ran
ts i
nto
th
e
ma
inst
rea
m t
o p
rom
ote
in
clu
sivi
ty a
nd
hig
hli
gh
t th
e d
ive
rsit
y o
f w
ha
t it
me
an
s
to b
e a
Lo
nd
on
er/
Ca
na
dia
n in
20
10
.
5.
Hig
hli
gh
ted
in
th
e r
ese
arc
h d
on
e i
n t
he
We
lco
min
g C
om
mu
nit
ies
Init
iati
ve
do
cum
en
t
incl
usi
on
an
d
en
ga
ge
me
nt.
3.E
sta
bli
she
d b
y
Se
pte
mb
er
20
10
. T
he
me
dia
lit
era
cy b
od
y
sho
uld
be
a c
om
mu
nit
y
init
iati
ve c
om
pri
sed
of
a
bo
dy
of
inte
rest
ed
me
mb
ers
wh
o w
ill
be
rep
rese
nta
tiv
e o
f th
e
Lon
do
n C
om
mu
nit
y
(Lo
nd
on
ers
, im
mig
ran
ts
ali
ke
).
4.
On
-go
ing
. T
he
re i
s
pre
ced
en
ce t
o t
his
as
the
re h
ave
be
en
sto
rie
s
pu
bli
she
d i
n L
on
do
n
ne
wsp
ap
ers
an
d o
n T
V
wit
hin
th
e p
ast
co
up
le o
f
ye
ars
. T
he
go
al
is t
o
ma
ke
it
mo
re f
req
ue
nt
an
d m
ore
re
fle
ctiv
e o
f
the
div
ers
ity
in
th
e c
ity
.
6.O
ng
oin
g
71
7.
En
ha
nce
an
d b
uil
d o
n p
rog
ram
s th
at
en
cou
rag
e l
oca
l co
mm
un
ity
me
mb
ers
an
d
imm
igra
nts
to
re
ach
ou
t a
nd
co
nn
ect
wit
h
on
e a
no
the
r.
3.
Incr
ea
se a
cce
ss t
o
sha
red
sp
ace
Incr
ea
se a
cce
ss t
o s
ha
red
sp
ace
by
rem
ovi
ng
fin
an
cia
l b
arr
iers
a
nd
en
ha
nci
ng
pa
rtn
ers
hip
s
Th
e I
ncl
usi
on
& C
ivic
En
ga
ge
me
nt
Su
b-c
ou
nci
l
ack
no
wle
dg
es
the
ric
h a
mo
un
t o
f w
ork
do
ne
in t
he
Lo
nd
on
an
d M
idd
lese
x c
om
mu
nit
y
reg
ard
ing
th
e t
op
ic o
f co
mm
un
ity
sp
ace
an
d
ex
isti
ng
in
itia
tiv
es.
We
re
com
me
nd
th
e
foll
ow
ing
str
ate
gie
s a
do
pte
d f
rom
th
e r
ep
ort
,
Incr
ea
sin
g A
cce
ss t
o C
om
mu
nit
y S
pa
ce f
or
Eth
no
cult
ura
l G
rou
ps
in L
on
do
n:
a.
PE
RM
AN
EN
T F
AC
ILIT
Y F
OR
ET
HN
OC
ULT
UR
AL
GR
OU
PS
–
Co
nd
uct
a C
om
mu
nit
y I
nfr
ast
ruct
ure
Ne
ed
s A
sse
ssm
en
t to
le
ad
th
e
est
ab
lish
me
nt,
de
velo
pm
en
t a
nd
/ o
r
exp
an
sio
n o
f sp
ace
to
pro
vid
e a
pe
rma
ne
nt
faci
lity
fo
r cu
ltu
ral
gro
up
s;
–
Est
ab
lish
a w
ork
ing
gro
up
to
exp
lore
th
e
fea
sib
ilit
y o
f im
ple
me
nti
ng
a p
oli
cy
de
sig
na
tin
g u
se b
y n
on
-pro
fit
cult
ura
l
com
mu
nit
y o
rga
niz
ati
on
s a
s a
pri
ori
ty f
or
the
all
oca
tio
n o
f su
rplu
s ci
ty-o
wn
ed
spa
ces;
–
A C
ity
re
pre
sen
tati
ve
be
ta
ske
d w
ith
th
e
role
of
ass
isti
ng
cu
ltu
ral
gro
up
s th
rou
gh
the
in
form
ati
on
ga
the
rin
g p
roce
ss r
ela
ted
to a
cqu
irin
g p
erm
an
en
t o
r te
mp
ora
ry
acc
ess
to
sp
ace
;
–
De
ve
lop
an
d p
ub
lici
ze a
n i
nve
nto
ry o
f
un
de
r-u
tili
zed
cit
y-o
wn
ed
sp
ace
(e
spe
cia
lly
in l
ibra
rie
s, a
ren
as,
an
d r
eso
urc
e c
en
tre
s);
•
Pa
rtn
ers
hip
s to
be
fo
rge
d i
n t
he
pu
bli
c,
pri
vate
an
d n
ot-
for-
pro
fit
sect
ors
to
acc
ess
un
de
ruti
lize
d n
eig
hb
ou
rho
od
an
d
com
mu
nit
y s
pa
ce.
Ag
ree
me
nts
ma
y
incl
ud
e r
ed
uce
d o
r w
aiv
ed
fe
es,
in
-kin
d
do
na
tio
ns
of
spa
ce e
tc.
•
Ne
igh
bo
urh
oo
d B
usi
ne
ss W
atc
h a
nd
Blo
ck P
are
nt
Bu
sin
ess
Pro
gra
m c
ou
ld
pro
vid
e l
ink
ag
es
to b
usi
ne
ss p
art
ne
rs
reg
ard
ing
sp
ace
.
•
LDR
RA
C w
as
sug
ge
ste
d a
s a
pa
rty
to
ad
voca
te o
n t
his
iss
ue
.
•
Fa
cili
tati
ng
co
mm
un
ity
ga
the
rin
gs
stre
ng
the
ns
the
bo
nd
of
eth
no
-cu
ltu
ral
com
mu
nit
ies
an
d b
uil
ds
tru
st b
etw
ee
n
the
eth
no
-cu
ltu
ral
com
mu
nit
y a
nd
th
e
serv
ice
pro
vid
er
ne
two
rk.
He
alt
hy
, w
ell
fun
ctio
nin
g c
om
mu
nit
y i
s n
ot
on
ly m
uch
ea
sie
r to
wo
rk w
ith
, b
ut
Is a
lso
a g
rea
t
wa
y t
o a
ttra
ct n
ew
com
ers
(p
g 2
6 B
uil
din
g
Co
mm
un
ity
)
•
Ma
ny
ne
wco
me
rs c
ho
se n
ot
to s
ett
le i
n
seco
nd
ary
cit
ies
be
cau
se o
f a
la
ck o
f
eth
nic
co
mm
un
ity
in
fra
stru
ctu
re a
nd
coh
esi
ven
ess
(p
g 2
7 B
uil
din
g
Co
mm
un
ity
).
On
go
ing
72
(Th
e r
eco
mm
en
da
tio
ns
no
te t
ha
t lo
ng
er-
term
lea
se a
rra
ng
em
en
ts o
f su
rplu
s ci
ty s
pa
ce s
ho
uld
no
t e
xce
ed
dir
ect
co
st r
eco
ve
ry a
sso
cia
ted
wit
h
the
op
era
tio
n o
f sp
ace
)
b.
CO
MM
UN
ITY
DE
VE
LOP
ME
NT
&
PA
RT
NE
RS
HIP
S
- O
utr
ea
ch s
tra
teg
ies
sho
uld
be
imp
lem
en
ted
in
cit
y-o
wn
ed
fa
cili
tie
s to
en
ga
ge
eth
no
cult
ura
l g
rou
ps
an
d
en
cou
rag
e t
he
m t
o u
se a
vail
ab
le s
pa
ce;
- B
oa
rds
of
Ed
uca
tio
n s
ho
uld
pro
mo
te
incl
usi
on
(i.
e.,
pri
nci
pa
ls a
nd
cu
sto
dia
ns
sho
uld
be
en
cou
rag
ed
to
pro
vid
e
we
lco
min
g a
nd
acc
ess
ible
sch
oo
l sp
ace
to
eth
no
cult
ura
l g
rou
ps)
;
- In
tro
du
ce o
r e
nh
an
ce d
ive
rsit
y t
rain
ing
fo
r
sta
ff i
n p
ub
lic
an
d p
riva
te i
nst
itu
tio
ns
tha
t
incl
ud
e l
ibra
rie
s, s
cho
ols
, ci
ty-o
wn
ed
spa
ces,
an
d c
om
mu
nit
y c
en
tre
s;
- P
rom
ote
pa
rtn
ers
hip
s b
etw
ee
n
eth
no
cult
ura
l g
rou
ps
an
d s
cho
ols
, C
ity
of
Lon
do
n,
faci
liti
es
wit
h s
pa
ce,
an
d t
he
pri
vate
se
cto
r;
- E
sta
bli
sh a
n u
mb
rell
a o
rga
niz
ing
gro
up
rep
rese
nti
ng
th
e d
ive
rse
co
mm
un
itie
s o
f
Lon
do
n i
n o
rde
r to
re
pre
sen
t in
ters
ect
ing
an
d s
ha
red
ne
ed
s w
ith
th
e g
oa
l o
f
com
mu
nit
y i
ncl
usi
on
.
c.
Wa
ivin
g F
ee
s
d.
Su
bsi
diz
ing
Fe
es
e.
Pri
ori
ty A
cce
ss
f.
OT
HE
R S
UP
PO
RT
FU
NC
TIO
NS
Ma
ke
ava
ila
ble
th
e f
oll
ow
ing
in
form
ati
on
to
eth
no
cult
ura
l g
rou
ps
see
kin
g t
o a
cce
ss
com
mu
nit
y s
pa
ce:
- A
ffo
rda
ble
in
sura
nce
ra
tes;
- Le
ga
l p
roce
sse
s;
- R
eg
iste
rin
g c
ult
ura
l a
sso
cia
tio
ns
•
Pa
rtic
ipa
tio
n i
s p
art
icu
larl
y i
mp
ort
an
t fo
r
yo
uth
, a
s e
vid
en
ce s
ug
ge
st t
ha
t
recr
ea
tio
n h
elp
s to
fa
cili
tate
po
siti
ve
soci
al
an
d p
hy
sica
l d
ev
elo
pm
en
t, a
s w
ell
as
ide
nti
fica
tio
n w
ith
pe
er
gro
up
s (c
ite
d
by
WC
I)
•
Cit
y o
f Lo
nd
on
ha
s a
ne
w P
oli
cy f
or
Wa
ivin
g F
ee
s fo
r U
se O
f C
ity
-Ow
ne
d
Re
cre
ati
on
an
d C
om
mu
nit
y C
en
tre
s
red
uci
ng
ba
rrie
rs t
o p
art
icip
ati
on
,
pro
mo
tin
g a
cce
ss t
o c
om
mu
nit
y f
aci
liti
es
an
d e
nco
ura
gin
g c
om
mu
nit
y c
ap
aci
ty
bu
ild
ing
. W
ith
ou
t th
e s
up
po
rt o
f th
e C
ity
of
Lon
do
n m
an
y n
ew
an
d e
me
rgin
g
gro
up
s m
ay
no
t b
e a
ble
to
fin
d s
pa
ce t
o
ho
ld m
ee
tin
gs
to w
elc
om
e n
ew
me
mb
ers
an
d g
row
th
eir
org
an
iza
tio
ns.
By
pro
vid
ing
lim
ite
d t
erm
sp
ace
at
no
cha
rge
fo
r m
ee
tin
gs
or
act
ivit
ies,
th
ese
ne
cess
ary
co
mm
un
ity
an
d r
ecr
ea
tio
n
gro
up
s ca
n t
hri
ve m
ak
ing
Lo
nd
on
th
e
be
st p
lace
to
liv
e,
wo
rk a
nd
pla
y.
•
Th
e L
on
do
n S
tre
ng
the
nin
g
Ne
igh
bo
urh
oo
ds
5 Y
ea
r S
tra
teg
y a
nd
Imp
lem
en
tati
on
Pla
n i
de
nti
fie
s st
rate
gie
s
to i
ncr
ea
se g
ath
eri
ng
sp
ace
s, i
mp
rove
acc
ess
to
sp
ace
, a
nd
en
cou
rag
e
pa
rtn
ers
hip
s.
(htt
p:/
/ww
w.l
on
do
n.c
a/d
.asp
x?s=
/Co
mm
un
ity_
Vit
ali
ty/N
ei
gh
bo
urh
oo
ds/
Str
en
gth
en
ing
_S
tra
teg
y/d
efa
ult
.htm
)
73
sho
uld
be
en
cou
rag
ed
;
- In
form
ati
on
ab
ou
t m
an
ag
ing
no
n-
pro
fit
org
an
iza
tio
ns;
- U
nd
ers
tan
din
g l
ea
se p
oli
cie
s a
nd
ag
ree
me
nts
; a
nd
- In
form
ati
on
fo
r sp
ace
ow
ne
rs a
bo
ut
bu
ild
ing
pa
rtn
ers
hip
s.
g.
AC
CE
SS
TO
IN
FO
RM
AT
ION
–
Pro
mo
te i
nfo
rma
tio
n a
bo
ut
exi
stin
g s
pa
ce
by
cre
ati
ng
an
on
-lin
e s
pa
ce i
nve
nto
ry/
dir
ect
ory
.
–
Be
tte
r p
rom
oti
on
of
acc
ess
to
sp
ace
po
licy
on
we
bsi
tes
4.
Incr
ea
se e
ng
ag
em
en
t o
f y
ou
th
Co
nti
nu
e t
o w
ork
to
wa
rds
ad
dre
ssin
g g
en
era
tio
na
l sp
eci
fic
ne
ed
s o
f y
ou
th a
nd
iss
ue
s o
f
inte
rge
ne
rati
on
al
con
flic
t,
Iso
lati
on
/exc
lusi
on
•
En
ha
nce
pro
gra
ms
tha
t co
lla
bo
rate
w
ith
sett
lem
en
t a
nd
so
cia
l se
rvic
es
to p
rovi
de
op
po
rtu
nit
ies
for
inte
rge
ne
rati
on
al
dia
log
ue
, o
rie
nta
tio
n t
o C
an
ad
ian
sy
ste
ms
an
d c
ult
ure
fo
r p
are
nts
an
d y
ou
th (
Re
gio
n
of
Pe
el
Imm
igra
tio
n D
iscu
ssio
n P
ap
er,
So
cia
l C
oh
esi
on
, S
oci
al
Exc
lusi
on
, S
oci
al
Ca
pit
al)
•
Co
lla
bo
rate
wit
h s
cho
ols
to
in
volv
e p
are
nts
an
d b
rid
ge
un
de
rsta
nd
ing
of
you
th c
ult
ure
(Re
gio
n o
f P
ee
l R
eco
mm
en
da
tio
ns)
by
invi
tin
g p
are
nt-
tea
che
r co
un
cils
to
pa
rtn
er
wit
h S
WIS
wo
rke
rs t
o m
ak
e a
n e
ffo
rt t
o
invi
te/i
ncl
ud
e i
mm
igra
nt
pa
ren
ts t
o e
ng
ag
e
•
Co
mm
un
ity
ne
ed
s to
id
en
tify
an
d
resp
on
d t
o t
he
dy
na
mic
s o
f
inte
rge
ne
rati
on
al
rela
tio
ns
tha
t sh
ap
e
the
exp
eri
en
ces
of
min
ori
ty a
nd
imm
igra
nt
chil
dre
n a
nd
yo
uth
(W
CI)
–(h
ttp
://w
elc
om
ing
com
mu
nit
ies.
ca/i
nd
ex.
ph
p?
op
tio
n=
com
_co
nte
nt&
vie
w=
art
icle
&id
=8
:ch
ild
ren
-a-
yo
uth
&ca
tid
=1
:ma
in-c
on
ten
t&It
em
id=
15
)
•
Inte
rge
ne
rati
on
al
ten
sio
ns
an
d c
on
flic
ts -
imm
igra
nt
yo
uth
id
en
tify
te
nsi
on
wit
h
the
ir p
are
nts
ov
er
issu
es
aro
un
d c
urf
ew
,
clo
thin
g,
len
gth
y f
am
ily
se
pa
rati
on
, a
nd
lack
of
resp
ect
fo
r te
ach
ers
(htt
p:/
/atw
ork
.se
ttle
me
nt.
org
/do
wn
loa
ds/
Ne
wco
me
r_Y
ou
th_
Be
st_
Pra
ctic
es.
pd
f)
•
Th
e n
ew
ly e
sta
bli
she
d S
WIS
in
itia
tive
pla
ces
sett
lem
en
t w
ork
ers
, w
ho
are
em
plo
ye
d b
y c
om
mu
nit
y a
ge
nci
es,
in
ele
me
nta
ry a
nd
se
con
da
ry s
cho
ols
wit
h
On
go
ing
on
go
ing
74
wit
h s
cho
ols
. P
rovi
de
acc
ess
to
tra
nsp
ort
ati
on
, in
terp
reta
tio
n,
an
d
chil
dca
re.
ne
wco
me
r st
ud
en
ts.
SW
IS w
ork
er
pro
act
ive
ly c
on
tact
s e
ach
ne
w i
mm
igra
nt
fam
ily
in
th
e s
cho
ol
to a
ssis
t w
ith
th
eir
sett
lem
en
t n
ee
ds,
re
fers
th
e f
am
ilie
s to
mo
re s
pe
cia
lize
d c
om
mu
nit
y r
eso
urc
es
as
ne
ed
ed
, p
rovi
de
s g
rou
p i
nfo
rma
tio
n
sess
ion
s, o
fte
n i
n p
art
ne
rsh
ip w
ith
sch
oo
l
sta
ff,
as
we
ll a
s p
rovi
de
s o
rie
nta
tio
n o
n
the
se
ttle
me
nt
ne
ed
s o
f n
ew
com
ers
fo
r
sch
oo
l st
aff
(htt
p:/
/atw
ork
.se
ttle
me
nt.
org
/sys/
atw
ork
_lib
rary
_d
eta
il.a
s
p?
pa
sse
d_
lan
g=
EN
&d
oc_
id=
10
04
80
7)
Pro
vid
e i
nfo
rma
tio
n r
ela
ted
to
me
an
ing
ful
en
ga
ge
me
nt
op
po
rtu
nit
ies
to i
mm
igra
nt
yo
uth
•
Cre
ate
sa
fe s
pa
ces
for
yo
uth
th
rou
gh
be
tte
r a
cce
ss t
o r
ecr
ea
tio
n (
no
t ju
st
sch
oo
ls a
nd
se
rvic
es
pro
vid
ers
) b
y
en
ga
gin
g p
riva
te o
rga
niz
ati
on
in
pro
mo
tin
g
Ca
na
dia
n a
ctiv
itie
s fo
r y
ou
th a
nd
ad
ult
s
(exa
mp
le B
ole
r M
ou
nta
in)
•
Pro
mo
te p
rog
ram
s w
hic
h a
llo
w y
ou
th t
o
wo
rk w
ith
in t
he
ir c
om
mu
nit
ies,
id
en
tify
issu
es,
an
d c
on
trib
ute
to
ch
an
ge
. F
or
exa
mp
le;
a)
Cit
y o
f Lo
nd
on
yo
uth
in
itia
tive
s; K
ipp
s La
ne
Ph
oto
Vo
ice
; “R
ep
rese
nt
20
09
....
Vo
ice
s o
f
Yo
uth
in
Kip
ps
Lan
e”
(htt
p:/
/ww
w.y
ou
tub
e.c
om
/wa
tch
?v
=h
zkA
T6
yN
Gq
0)
(htt
p:/
/ww
w.l
on
do
n.c
a/C
om
mu
nit
y_
Vit
ali
ty/N
eig
hb
ou
rho
od
s
/PD
F/V
oic
eso
fYo
uth
JUN
E1
20
09
.pd
f)
b)
Cit
y o
f Lo
nd
on
Yo
uth
Le
ad
ers
hip
Pro
gra
m
(Sp
ect
rum
) w
hic
h i
s ta
rge
ted
in
pa
rtic
ula
r
•
Sp
ort
an
d r
ecr
ea
tio
n c
an
pro
vid
e m
an
y
op
po
rtu
nit
ies
for
imm
igra
nt
yo
uth
:
ne
two
rkin
g f
or
pe
rso
na
l a
nd
pro
fess
ion
al
rela
tio
nsh
ips,
im
pro
ve t
he
ir l
an
gu
ag
e
skil
ls,
pro
mo
te c
rea
tivi
ty a
mo
ng
th
e
yo
uth
, h
elp
s b
uil
d a
cu
ltu
re o
f p
ea
ce a
nd
tole
ran
ce,
he
lps
imm
igra
nt
yo
uth
re
ma
in
com
pe
titi
ve,
off
er
po
siti
ve
im
ag
es
of
com
mu
nit
y s
pir
it,
ma
y h
elp
ch
ild
ren
forg
et
ab
ou
t th
eir
dif
ficu
lt p
ast
s o
r th
e
cha
lle
ng
ing
im
mig
rati
on
pro
cess
(htt
p:/
/ww
w.o
casi
.org
/do
wn
loa
ds/
OC
AS
I_Y
OU
TH
_P
RO
JEC
T_
20
04
-20
06
_P
rovis
ion
al_
Mo
de
l.d
oc)
•
In t
he
ch
an
gin
g s
oci
o-c
ult
ura
l la
nd
sca
pe
in C
an
ad
a,
cult
ura
l co
mp
ete
nce
sh
ou
ld
be
a r
eq
uir
em
en
t fo
r a
ll o
rga
niz
ati
on
s to
sta
y r
ele
va
nt
an
d b
e r
esp
on
siv
e t
o t
he
com
ple
x n
ee
ds
of
div
ers
e p
op
ula
tio
ns.
Th
ere
is
a n
ee
d t
o e
xte
nd
th
e v
iew
of
imm
igra
nt
yo
uth
as
me
rely
re
cip
ien
ts o
f
On
go
ing
On
go
ing
75
ne
igh
bo
urh
oo
ds
to e
ng
ag
e y
ou
th f
rom
vari
ou
s cu
ltu
res
wh
ere
th
ere
are
lim
ite
d
nu
mb
ers
of
yo
uth
le
ad
ers
, a
la
ck o
f y
ou
th
fro
m s
pe
cifi
c cu
ltu
res
ap
ply
ing
fo
r p
art
-
tim
e /
su
mm
er
em
plo
ym
en
t p
osi
tio
ns
an
d/o
r a
ne
ed
fo
r y
ou
th l
ea
de
rs w
ith
lan
gu
ag
e s
pe
cifi
c sk
ills
.
c)
Lon
do
n Y
ou
th C
ou
nci
l b
rin
gs
tog
eth
er
yo
uth
fro
m a
cro
ss t
he
cit
y t
o s
pe
ak
up
ab
ou
t is
sue
s th
at
ma
tte
r to
yo
un
g p
eo
ple
ag
e 1
3 t
o 2
4.
Yo
uth
bri
ng
th
e u
niq
ue
an
d
vari
ed
in
tere
sts
of
ea
ch o
f th
eir
com
mu
nit
ies
an
d w
ork
to
ge
the
r to
cre
ate
a
sha
red
vis
ion
.
(htt
p:/
/ww
w.l
on
do
n.c
a/d
.asp
x?s=
/Yo
uth
We
b/L
YS
P.h
tm)
Na
tio
na
l Y
ou
th W
ee
k;
Na
tio
na
l Y
ou
th W
ee
k
bri
ng
s to
ge
the
r y
ou
th,
serv
ice
pro
vid
ers
,
sch
oo
ls,
ag
en
cie
s, a
nd
bu
sin
ess
es
to c
ele
bra
te
yo
uth
in
ou
r co
mm
un
ity
. T
he
we
ek
is
coo
rdin
ate
d b
y t
he
Lo
nd
on
Yo
uth
Co
un
cil
an
d
its
go
als
are
:
1.
To
Ce
leb
rate
Yo
uth
2.
To
Hig
hli
gh
t Y
ou
th I
ssu
es
3.
To
Bre
ak
Do
wn
Ba
rrie
rs t
o Y
ou
th
Pa
rtic
ipa
tio
n
Eve
ryth
ing
is
by
yo
uth
, fo
r y
ou
th a
ge
d 1
3 t
o 2
4
(htt
p:/
/ww
w.l
on
do
n.c
a/d
.asp
x?s=
/Yo
uth
We
b/N
YW
/de
fau
lt.h
tm)
d)
Est
ab
lish
an
d p
rom
ote
me
nto
rsh
ip
op
po
rtu
nit
ies
by
id
en
tify
ing
ro
le m
od
els
,
serv
ice
s, a
nd
re
cog
niz
e t
he
ir p
ote
nti
al
as
con
trib
uto
rs t
o t
he
de
velo
pm
en
t o
f
cult
ura
lly
re
spo
nsi
ve a
nd
yo
uth
-re
leva
nt
serv
ice
s (h
ttp
://w
ww
.esl
act
ion
.co
m/m
ain
/Se
rvic
es%
20
for%
20
Imm
i
gra
nt%
20
Yo
uth
.pd
f)
76
cre
ati
ng
cu
ltu
rall
y s
en
siti
ve
ne
two
rkin
g
op
po
rtu
nit
ies
to f
ost
er
rela
tio
nsh
ips
an
d
est
ab
lish
pe
er
me
nto
rsh
ip p
rog
ram
s in
sch
oo
ls s
up
po
rte
d b
y a
pp
rop
ria
te t
rain
ing
(th
is c
an
be
a s
ho
rt t
erm
go
al
in t
he
pa
th
tow
ard
s su
cce
ssfu
l se
ttle
me
nt
an
d
inte
gra
tio
n)
En
cou
rag
e i
mm
igra
nt
yo
uth
to
pa
rtic
ipa
te i
n c
ivic
an
d s
oci
al
en
ga
ge
me
nt
op
po
rtu
nit
ies
at
the
ne
igh
bo
urh
oo
d l
eve
l, a
nd
esp
eci
all
y i
n d
eci
sio
n-m
ak
ing
gro
up
s.
•
Re
mo
ve b
arr
iers
to
so
cia
l e
ng
ag
em
en
t a
nd
info
rma
l vo
lun
tee
rin
g o
pp
ort
un
itie
s fo
r
yo
uth
at
the
ne
igh
bo
rho
od
/ th
eir
ow
n
com
mu
nit
y l
eve
l (t
his
ca
n b
e a
me
diu
m
term
go
al
in t
he
pa
th t
ow
ard
s su
cce
ssfu
l
sett
lem
en
t a
nd
in
teg
rati
on
)
•
En
ga
ge
yo
uth
to
vo
lun
tee
r w
ith
se
rvic
e
pro
vid
ers
an
d o
the
r co
mm
un
ity
-
ba
sed
/lo
cal
org
an
iza
tio
ns
giv
ing
yo
uth
a
voic
e a
nd
op
po
rtu
nit
ies
for
em
po
we
rme
nt
(Fe
b.
2 d
iscu
ssio
n)
•
Re
mo
ve b
arr
iers
to
fo
rma
l vo
lun
tee
rin
g
(org
an
ize
d o
r b
ea
uro
cra
tize
d)
in t
he
la
rge
r
com
mu
nit
y’s
de
cisi
on
ma
kin
g s
tru
ctu
res
such
as:
ad
viso
ry c
om
mit
tee
s,
•
Hir
ing
pro
cess
sh
ou
ld p
lace
em
ph
asi
s o
n
hir
ing
wo
rke
rs t
ha
t re
fle
cte
d t
he
div
ers
ity
of
the
co
mm
un
ity
an
d t
ho
se w
ho
ha
d t
he
ab
ilit
y t
o e
ng
ag
e y
ou
ng
pe
op
le w
ith
vari
ou
s e
xpe
rie
nce
s
(htt
p:/
/ww
w.l
ihc.
on
.ca
/do
wn
loa
ds/
YO
W_
Pro
gra
m_
Up
da
te
_-_
Fa
ll_'0
8.d
oc)
•
De
ve
lop
ing
yo
uth
fri
en
dly
org
an
iza
tio
ns:
Re
spe
ct t
he
pri
nci
ple
s o
f y
ou
th
pa
rtic
ipa
tio
n,
run
pro
gra
ms
by
an
d/o
r fo
r
yo
uth
, e
sta
bli
she
s st
ron
g p
art
ne
rsh
ips
wit
h y
ou
th t
o s
ha
re d
eci
sio
ns
wit
h a
du
lts,
mo
nit
or
att
itu
de
to
wa
rd y
ou
th a
nd
th
e
pa
rtic
ipa
tio
n o
f y
ou
th
(Th
e Y
ou
th
Fri
en
dly
Gu
ide
- T
he
Yo
uth
Gu
ide
bo
ok
to
Po
licy
Ch
an
ge
fo
r in
terg
en
era
tio
na
l
Pa
rtn
ers
hip
s (h
ttp
://w
ww
.ce
n-
rce
.org
/fre
/pu
blic
ati
on
s/yo
uth
_g
uid
e.p
df)
•
Th
ere
ne
ed
s to
be
co
nsi
de
rati
on
ab
ou
t
ste
ps
to m
ea
nin
gfu
lly
en
ga
ge
yo
uth
:
Info
rm,
Co
nsu
lt,
Invo
lve
, C
oll
ab
ora
te,
Em
po
we
r
•
Th
ere
is
a n
ee
d t
o d
ev
elo
p a
be
tte
r
un
de
rsta
nd
ing
ab
ou
t h
ow
to
me
asu
re
lev
els
of
pa
rtic
ipa
tio
n a
nd
en
ga
ge
me
nt
pro
cess
- p
rog
ress
ing
alo
ng
a c
on
tin
uu
m
fro
m r
ece
ivin
g i
nfo
rma
tio
n,
pro
vid
ing
On
go
ing
On
go
ing
On
go
ing
77
wo
rkin
g/p
lan
nin
g g
rou
ps,
ta
sk f
orc
es,
de
leg
ati
on
s, a
nd
bo
ard
s o
f d
ire
cto
rs i
n
dif
fere
nt
sect
ors
(so
cia
l se
rvic
e s
ect
or
an
d
pri
vate
se
cto
r.
•
En
cou
rag
e a
nd
pro
mo
te p
oli
tica
l
invo
lve
me
nt
(a
t th
e ‘
go
vern
an
ce l
eve
l) o
f
ne
w C
an
ad
ian
Cit
ize
ns
thro
ug
h a
pro
cess
tha
t b
eg
ins
at
the
in
form
ati
on
le
ve
l b
efo
re
Ca
na
dia
n C
itiz
en
ship
is
ob
tain
ed
(th
is c
an
be
a l
on
g t
erm
go
al
in t
he
pa
th t
ow
ard
s th
e
sett
lem
en
t a
nd
in
teg
rati
on
pro
cess
)
inp
ut,
in
flu
en
cin
g p
rio
riti
es,
sh
ari
ng
in
the
pla
nn
ing
pro
cess
to
in
itia
tin
g a
nd
pro
vid
ing
le
ad
ers
hip
(P
rom
oti
ng
Ne
wco
me
r In
teg
rati
on
an
d S
oci
al
Incl
usi
on
th
rou
gh
Co
mm
un
ity
Pa
rtic
ipa
tio
n a
nd
En
ga
ge
me
nt:
Fa
cili
tato
r
Gu
ide
to
En
cou
rag
e N
ew
com
er
Vo
lun
tari
sm -
An
OC
AS
I P
roje
ct
(htt
p:/
/atw
ork
.se
ttle
me
nt.
org
/do
wn
loa
ds/
atw
ork
/Fa
cilita
t
or_
Gu
ide
_E
nco
ura
ge
_N
ew
com
er_
Vo
lun
tari
sm.p
df)
•
Co
nsi
de
r d
iffe
ren
t a
pp
roa
che
s to
me
asu
re c
om
mu
nit
y e
ng
ag
em
en
t
(h
ttp
://t
am
ara
ckco
mm
un
ity.c
a/d
ow
nlo
ad
s/in
de
x/M
ea
suri
ng
_M
ore
_C
om
mu
nit
y_
En
ga
ge
me
nt.
pd
f)
•
Th
e L
on
do
n S
tre
ng
the
nin
g
Ne
igh
bo
urh
oo
ds
5 Y
ea
r S
tra
teg
y a
nd
Imp
lem
en
tati
on
Pla
n i
de
nti
fie
s st
rate
gie
s
to d
eve
lop
me
asu
res
for
be
ing
act
ive
ly
en
ga
ge
d.
(htt
p:/
/ww
w.l
on
do
n.c
a/d
.asp
x?s=
/Co
mm
un
ity_
Vit
ali
ty/N
ei
gh
bo
urh
oo
ds/
Str
en
gth
en
ing
_S
tra
teg
y/d
efa
ult
.htm
)
•
Mo
bil
ize
eff
ort
s to
org
an
ize
an
d a
dvo
cate
for
civi
c le
ad
ers
hip
an
d p
art
icip
ati
on
in
ou
r co
mm
un
ity
an
d i
de
nti
fy e
xist
ing
lea
de
rsh
ip i
nit
iati
ves
(ta
rge
tin
g
imm
igra
nts
/re
fug
ee
s o
r ta
rge
tin
g
ma
inst
rea
m p
op
ula
tio
n),
fo
r in
sta
nce
Lea
de
rsh
ip W
ate
rlo
o,
VA
C:
(htt
p:/
/ww
w.c
om
mu
nit
yb
ase
dre
sea
rch
.ca
/re
sou
rce
s/LI
PC
%2
0re
po
rts/
Ta
sk%
20
Gro
up
%2
0R
ep
ort
s/IL
CP
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f);
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nu
alr
ep
ort
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-07
.pd
f ;
htt
p:/
/ww
w.u
wlo
nd
on
.on
.ca
/lib
s/sp
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s/D
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nts
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ort
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f;
htt
p:/
/ww
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wlo
nd
on
.on
.ca
/lib
s/sp
aw
/up
loa
ds/
file
s/D
ocu
On
go
ing
78
me
nts
%2
0a
nd
%2
0fo
rms/
08
-09
Yo
uth
Pro
gra
msR
ep
ort
.pd
f)
•
Pro
mo
te y
ou
th e
mp
ow
erm
en
t a
nd
faci
lita
te f
ull
pa
rtic
ipa
tio
n o
f y
ou
th i
n
de
cisi
on
-ma
kin
g p
roce
sse
s a
ffe
ctin
g t
he
city
an
d i
ts i
nst
itu
tio
ns,
in
lin
e w
ith
pri
nci
ple
s o
f in
clu
sio
n a
nd
th
e c
ivic
imp
ort
an
ce o
f fo
ste
rin
g l
ea
de
rsh
ip a
nd
ma
inta
inin
g t
he
vit
ali
ty o
f th
e d
em
ocr
ati
c
pro
cess
(ww
w.h
cci.
ca -
Ha
mil
ton
Yo
uth
Pro
ject
. p
df)
•
Th
ere
is
a s
ign
ific
an
t g
ap
in
te
rms
of
pu
bli
c p
art
icip
ati
on
be
twe
en
mo
re
ed
uca
ted
an
d f
ina
nci
all
y w
ell
-off
yo
un
g
pe
op
le a
nd
mo
re m
arg
ina
lize
d a
nd
le
ss
ed
uca
ted
yo
un
g p
eo
ple
. E
ach
of
us
sha
res
the
re
spo
nsi
bil
ity
to
en
cou
rag
e
yo
un
g p
eo
ple
to
ta
ke
an
in
tere
st i
n t
he
futu
re o
f th
eir
co
mm
un
itie
s a
nd
of
the
ir
cou
ntr
y.
Co
mm
un
ity
gro
up
s, p
oli
tica
l
pa
rtie
s a
nd
go
vern
me
nts
mu
st m
ak
e
roo
m f
or
ma
rgin
ali
zed
yo
uth
so
th
at
the
y
can
exp
ress
th
em
selv
es
in e
xist
ing
inst
itu
tio
ns
an
d c
ha
ng
e t
hin
gs
(“Y
ou
th
Civ
ic E
ng
ag
em
en
t in
Ca
na
da
: Im
pli
cati
on
s
for
Pu
bli
c P
oli
cy”
(cit
ese
erx
.ist
.psu
.ed
u -
10
.1.1
.11
4.2
28
9.p
df)
5.
Re
mo
ve
Ba
rrie
rs t
o A
cce
ssin
g S
erv
ice
s
Co
nti
nu
e t
o w
ork
to
wa
rds
rem
ovi
ng
ba
rrie
rs w
hic
h i
mp
ed
e
acc
ess
to
se
rvic
es
an
d
com
mu
nit
y i
nvo
lve
me
nt
•
En
cou
rag
e g
rea
ter
serv
ice
pro
vid
er
coll
ab
ora
tio
n a
nd
co
mm
un
ica
tio
n t
hro
ug
h
be
tte
r u
se o
f e
xist
ing
co
mm
un
ity
re
sou
rce
s
such
as
the
Im
mig
rati
on
Po
rta
l.
•
Co
lla
bo
rati
on
an
d c
om
mu
nic
ati
on
are
crit
ica
l fo
r p
rovi
de
rs,
reci
pie
nts
of
serv
ice
s in
a v
ari
ety
of
form
ats
: fa
ce-t
o-
face
, p
rin
t, e
lect
ron
ica
lly
. L
oca
l se
rvic
e
pro
vid
ers
me
et
pe
rio
dic
all
y a
nd
sh
are
•
On
go
ing
79
•
Fo
rm a
co
mm
un
ica
tio
n p
lan
wit
h t
he
ma
nd
ate
to
re
vie
w t
he
exi
stin
g
infr
ast
ruct
ure
an
d s
pa
ce t
ha
t co
uld
be
ma
de
ava
ila
ble
an
d t
o m
ak
e
reco
mm
en
da
tio
ns
reg
ard
ing
wa
ys
to
pro
mo
te i
nfo
rma
tio
n i
n c
ult
ura
lly
acc
ess
ible
wa
ys
in a
s m
an
y l
oca
tio
ns
as
po
ssib
le.
•
Th
e C
hil
d a
nd
Yo
uth
Ne
two
rk,
(CY
N)
En
din
g
Po
vert
y I
mp
lem
en
tati
on
Te
am
ha
ve
up
da
ted
ne
igh
bo
urh
oo
d in
ven
tory
of
serv
ice
s fo
r 1
0 p
rio
rity
ne
igh
bo
urh
oo
ds
an
d w
ill
be
ho
stin
g t
he
se l
isti
ng
s a
nd
acc
om
pa
ny
ing
ma
ps
on
In
form
ati
on
Lon
do
n w
eb
site
by
su
mm
er
20
10
.
•
Ne
igh
bo
urh
oo
d P
ock
et
Gu
ide
lis
ted
serv
ice
s o
n a
ma
p w
ill
be
a p
ilo
ted
in
so
me
ne
igh
bo
urh
oo
ds
in f
all
20
10
.
•
Fo
llo
w u
p w
ith
se
rvic
e p
rov
ide
rs o
n t
he
sta
tus
of
dis
cuss
ion
s w
ith
re
ga
rd t
he
2
11
acc
ess
nu
mb
er
for
Lon
do
n w
hic
h w
ou
ld
giv
e i
mm
igra
nts
fre
e a
cce
ss t
o c
on
tact
s
(te
lep
ho
ne
nu
mb
ers
, a
dd
ress
es
etc
.)
•
Re
vie
w d
ocu
me
nts
fro
m t
he
Ch
ild
an
d
Yo
uth
Ne
two
rk r
ela
tin
g t
o H
ub
Imp
lem
en
tati
on
an
d S
yst
em
Re
-
en
gin
ee
rin
g.
info
rma
tio
n.
In a
dd
itio
n t
o t
he
Imm
igra
tio
n P
ort
al
an
d S
ett
lem
en
t.o
rg
the
He
alt
hLi
ne
an
d I
nfo
rma
tio
nLo
nd
on
are
oth
er
use
ful
we
bsi
tes.
Th
e C
ity
is
pla
nn
ing
to
up
gra
de
th
e C
YN
pa
ge
to
faci
lita
te i
mp
rov
ed
acc
ess
to
th
ese
an
d
oth
er
reg
ula
rly
acc
ess
ed
sit
es.
•
Ma
ny
co
mm
un
itie
s u
se a
21
1-
on
e s
top
acc
ess
te
lep
ho
ne
lin
e.
Th
is u
sed
to
be
a
serv
ice
pro
vid
ed
by
In
form
ati
on
Lo
nd
on
.
Th
e U
nit
ed
Wa
y m
ay
be
ab
le t
o t
ak
e t
he
lea
d i
n a
dvo
cati
ng
fo
r a
21
1 s
erv
ice
in
Lon
do
n.
•
A c
oo
rdin
ate
d a
nd
co
mp
reh
en
siv
e
com
mu
nic
ati
on
str
ate
gy
ne
ed
s to
be
de
velo
pe
d i
nvo
lvin
g t
he
Cit
y a
nd
its
com
mu
nit
y p
art
ne
rs.
80
•
Incr
ea
se u
se o
f e
xist
ing
in
fra
stru
ctu
re a
nd
spa
ce t
o p
rom
ote
in
form
ati
on
in
cu
ltu
rall
y
acc
ess
ible
wa
ys
such
as
tou
rist
ce
nte
rs,
bu
s
sto
ps,
sch
oo
ls a
nd
he
alt
h c
en
ters
.
•
Pro
mo
te a
ne
igh
bo
urh
oo
d,
life
-co
urs
e
ap
pro
ach
to
de
live
rin
g s
erv
ice
s in
a w
ay
tha
t b
rin
gs
fam
ilie
s to
ge
the
r a
nd
eli
min
ate
s b
arr
iers
•
En
cou
rag
e n
atu
ral
po
ints
of
acc
ess
fo
r
serv
ice
s a
nd
use
in
form
al
me
tho
ds
to
•
Th
is h
ap
pe
ns
in t
he
exi
stin
g r
eso
urc
e
cen
tre
s a
nd
wil
l b
e a
n i
mp
ort
an
t ro
le f
or
the
Ne
igh
bo
urh
oo
d C
hil
d a
nd
Fa
mil
y
Ce
ntr
es
reco
mm
en
de
d i
n t
he
Pa
sca
l
rep
ort
an
d n
ow
be
ing
pla
nn
ed
as
pa
rt o
f
the
Ch
ild
an
d Y
ou
th A
ge
nd
a.
Se
e
Lon
do
n’s
Fiv
e Y
ea
r H
ub
Im
ple
me
nta
tio
n
Pla
n a
nd
Sy
ste
m R
ee
ng
ine
eri
ng
Str
ate
gy
do
cum
en
ts a
t Lo
nd
on
.ca
/cy
n-
Ba
ckg
rou
nd
Do
cum
en
ts a
s w
ell
as
Lon
do
n’s
Str
en
gth
en
ing
Ne
igh
bo
urh
oo
ds
5 y
ea
r S
tra
teg
y a
nd
Im
ple
me
nta
tio
n P
lan
on
Lo
nd
on
.ca
we
bsi
te.
•
Th
e L
on
do
n S
tre
ng
the
nin
g
Ne
igh
bo
urh
oo
ds
Re
sid
en
t T
ask
Fo
rce
me
mb
ers
are
cu
rre
ntl
y i
mp
lem
en
tin
g
Ye
ar
1 s
tra
teg
ies
at
a c
ity
wid
e l
eve
l
en
ga
gin
g c
om
mu
nit
y p
art
ne
rs,
sta
ke
ho
lde
rs,
bu
sin
ess
es,
ass
oci
ati
on
s,
resi
de
nts
etc
.,
to p
art
icip
ate
. h
ttp
://w
ww
.lo
nd
on
.ca
/d.a
spx?
s=/C
om
mu
nit
y_
Vit
ali
ty/N
ei
gh
bo
urh
oo
ds/
Str
en
gth
en
ing
_S
tra
teg
y/d
efa
ult
.htm
•
Bu
ild
on
th
e N
eig
bh
ou
rho
od
Str
ate
gy
fo
r
Lon
do
n e
g.
Kip
ps
Lan
e I
nit
iati
ve,
the
wo
rk o
f th
e C
hil
d a
nd
Yo
uth
Ne
two
rk
invo
lvin
g t
he
de
ve
lop
me
nt
of
Ch
ild
an
d
Fa
mil
y C
en
tre
s in
Sch
oo
ls,
the
exi
stin
g
reso
urc
e c
en
tre
s a
nd
OE
YC
s a
s n
atu
ral
po
ints
of
acc
ess
in
ne
igb
ho
urh
oo
ds.
•
Eve
nts
in
volv
ing
art
, cu
ltu
re a
nd
recr
ea
tio
n c
an
bri
ng
pe
op
le t
og
eth
er
soci
all
y i
n a
fri
en
dly
we
lco
min
g s
ett
ing
.
81
de
liv
er
info
rma
tio
n a
nd
se
rvic
es
in o
rde
r to
bre
ak
do
wn
sti
gm
a.
Fo
r e
xam
ple
, u
se n
on
thre
ate
nin
g a
ctiv
itie
s a
nd
co
nsi
de
r th
e r
ole
of
art
s a
nd
re
cre
ati
on
•
Co
nsi
de
r b
arr
iers
, su
ch a
s co
st,
tra
nsp
ort
ati
on
, la
ng
ua
ge
an
d s
tig
ma
in
th
e
de
liv
ery
of
all
se
rvic
es.
Als
o,
en
suri
ng
info
rma
tio
n i
s p
rese
nte
d i
n a
cu
ltu
ral
an
d
lin
gu
isti
c a
pp
rop
ria
te w
ay
(e
xam
ple
- so
me
ne
wco
me
rs h
ave
no
co
nce
pt
of
wh
at
a
ma
p o
r ca
len
da
r is
)12
•
En
cou
rag
ing
org
an
iza
tio
ns
to u
se
volu
nte
ers
to
esc
ort
im
mig
ran
ts t
o
pro
gra
ms
an
d a
pp
oin
tme
nts
13
Exa
mp
les
cou
ld b
e e
ven
ts i
n V
icto
ria
or
Sp
rin
gb
an
k p
ark
s a
s ci
ty w
ide
ev
en
ts o
r
sma
lle
r e
ven
ts i
n n
eig
hb
ou
rho
od
s
invo
lvin
g C
an
ad
a d
ay
ce
leb
rati
on
s,
ou
tdo
or
ma
rke
ts o
r o
the
r in
ter-
cult
ura
l
ev
en
ts i
n s
cho
ols
an
d/o
r o
the
r lo
cati
on
s.
•
Pro
vid
ing
acc
ess
ible
se
rvic
es
in
ne
igh
bo
urh
oo
ds
is t
he
go
al
of
Ch
ild
an
d
Fa
mil
y C
en
tre
s. T
his
wo
uld
ad
dre
ss t
he
tra
nsp
ort
ati
on
ba
rrie
r. W
he
n i
t is
cle
ar
tha
t th
e s
erv
ice
s a
re f
or
ev
ery
on
e t
his
wo
uld
be
gin
to
ad
dre
ss t
he
sti
gm
a
invo
lve
d.
Hir
ing
sta
ff f
rom
oth
er
cult
ure
s
an
d p
rovi
din
g t
ran
sla
tio
n s
erv
ice
s w
he
n
req
uir
ed
wil
l h
elp
wit
h t
he
la
ng
ua
ge
ba
rrie
r.
•
In a
dd
itio
n t
o a
nu
mb
er
of
inte
rest
ing
an
d r
ele
van
t fi
nd
ing
s a
nd
reco
mm
en
da
tio
ns
this
pro
ject
id
en
tifi
ed
two
pa
rtic
ula
r a
ctiv
itie
s th
at
wo
uld
be
wo
rth
pu
rsu
ing
fu
rth
er-
Me
nto
rin
g o
f
Lea
de
rs a
nd
th
e c
rea
tio
n o
f a
gro
up
call
ed
Lo
nd
on
Mu
ltic
ult
ura
l B
rid
ge
s.
•
Pil
lar
ha
s e
xpe
rtis
e i
n v
olu
nte
eri
sm t
ha
t
sho
uld
be
acc
ess
ed
an
d u
tili
zed
. T
he
rep
ort
- “A
Ne
w C
an
ad
ian
s F
irst
De
cad
e o
f
Vo
lun
tee
rin
g”
hig
hli
gh
ts s
om
e o
f th
e
cha
lle
ng
es
as
we
ll a
s o
pp
ort
un
itie
s.
Imm
igra
nts
wh
o a
re f
am
ilia
r w
ith
Ca
na
da
cou
ld b
eco
me
vo
lun
tee
rs w
ith
1
2 M
an
ua
l fo
r S
ucc
ess
ful
En
ga
ge
me
nt
Str
ate
gie
s, C
hil
dre
ach
, 2
00
9
13 M
an
ua
l fo
r S
ucc
ess
ful
En
ga
ge
me
nt
Str
ate
gie
s, C
hil
dre
ach
, 2
00
9
82
ne
wco
me
rs.
Th
eir
fa
mil
iari
ty w
ith
oth
er
lan
gu
ag
es
an
d c
ult
ure
s w
ou
ld b
e a
n
ass
et.
83
JUSTICE & PROTECTION SERVICES PRIORITY SETTING TEMPLATE
Ad
vo
cacy
:
- E
ng
ag
e i
nd
ivid
ua
ls a
t a
ll l
eve
ls
- E
nsu
re c
om
mu
nit
y c
oll
ab
ora
tio
n a
nd
all
ow
ing
all
co
mm
un
itie
s to
be
vis
ible
- C
on
sid
er
soci
al
we
llb
ein
g i
ssu
es
an
d p
re-m
igra
tory
exp
eri
en
ces
- In
cre
ase
re
pre
sen
tati
on
of
imm
igra
nts
in
ju
stic
e,
pro
tect
ion
, le
ga
l a
nd
po
lici
ng
pro
fess
ion
s (W
CI)
- P
rom
ote
cu
ltu
rall
y t
rain
ed
in
terp
rete
rs
P
rio
rity
Str
ate
gy
R
ati
on
ale
T
ime
lin
es
1.
En
ha
nce
th
e s
en
se o
f tr
ust
wit
h
the
Cri
min
al
Just
ice
Sy
ste
m
(in
clu
din
g p
oli
ce,
the
cro
wn
,
vict
im s
erv
ice
s a
nd
le
ga
l se
rvic
es)
an
d C
om
mu
nit
y b
ase
d s
erv
ice
s
for
bo
th p
reve
nti
on
an
d
inte
rve
nti
on
(in
clu
din
g c
hil
dre
n
serv
ice
s,
vio
len
ce a
ga
inst
wo
me
n’s
se
rvic
es,
an
d a
dvo
cacy
an
d r
eso
urc
e a
ge
nci
es)
Imp
rove
aw
are
ne
ss o
f le
ga
l ri
gh
ts a
nd
resp
on
sib
ilit
ies
in C
an
ad
a t
hro
ug
h
on
go
ing
ou
tre
ach
to
im
mig
ran
ts a
nd
ap
ply
ing
cu
ltu
rall
y s
ou
nd
ap
pro
ach
es.
Ad
op
t o
r cr
ea
te l
ess
on
pla
ns
to b
e u
sed
in E
SL
an
d L
INC
cla
sse
s w
hic
h d
iscu
ss
issu
es
rela
ted
to
th
e C
rim
ina
l Ju
stic
e
Sy
ste
m (
WC
I, C
ha
ract
eri
stic
s o
f a
We
lco
min
g C
om
mu
nit
y r
ep
ort
).
Re
visi
t a
nd
bu
ild
on
th
e p
roce
sse
s th
at
faci
lita
te w
ide
dis
trib
uti
on
of
pu
bli
c
leg
al
ed
uca
tio
n a
nd
in
form
ati
on
(W
CI,
Ch
ara
cte
rist
ics
of
a W
elc
om
ing
Co
mm
un
ity
Re
po
rt).
Ma
ny
im
mig
ran
ts r
ep
ort
th
eir
ne
ga
tive
exp
eri
en
ces
wit
h t
he
cri
min
al
just
ice
syst
em
s a
nd
pro
tect
ion
se
rvic
e i
n t
he
ir
cou
ntr
y o
f o
rig
ins.
Su
ch e
xpe
rie
nce
cre
ate
s a
se
nse
of
mis
tru
st a
nd
fe
ar
tow
ard
s th
e C
an
ad
ian
sy
ste
m.
Bu
ild
ing
tru
st a
nd
re
spe
ct i
s e
sse
nti
al
in
de
velo
pin
g a
nd
ma
inta
inin
g p
osi
tiv
e
pe
rce
pti
on
s o
f th
e j
ust
ice
sy
ste
m a
nd
the
ro
les
of
po
lice
, th
e c
ou
rts
an
d
pro
ba
tio
n.
Tru
st,
con
fid
en
ce a
nd
sati
sfa
ctio
n w
ith
th
e j
ust
ice
sy
ste
m a
re
all
ou
tco
me
s o
f a
we
lco
min
g
com
mu
nit
y,
ide
nti
fie
d b
y t
he
We
lco
min
g C
om
mu
nit
ies
Init
iati
ve
(WC
I),
Ch
ara
cte
rist
ics
of
a W
elc
om
ing
Co
mm
un
ity
Re
po
rt.
Tw
o y
ea
rs
Tw
o y
ea
rs p
lus
on
go
ing
, co
nti
nu
ou
s
imp
rov
em
en
t
Bu
ild
on
exi
stin
g p
ost
cri
sis
inte
rve
nti
on
s se
rvic
es
such
as
Va
nie
r
Ch
ild
ren
’s S
erv
ice
s, C
hil
dre
n’s
Aid
So
cie
ty,
Wo
me
n’s
Co
mm
un
ity
Ho
use
,
Fir
st p
oin
t o
f co
nta
ct i
s cr
itic
al
in
de
velo
pin
g p
osi
tiv
e p
erc
ep
tio
ns
of
just
ice
an
d p
rote
ctio
n s
erv
ice
s, a
nd
2-4
ye
ars
84
Lon
do
n A
bu
sed
Wo
me
n’s
Ce
ntr
e
an
d
Ch
an
gin
g W
ay
s to
en
sure
pro
visi
on
of
tim
ely
an
d i
mm
ed
iate
in
terv
en
tio
ns
tha
t su
pp
ort
s th
e i
nd
ivid
ua
l a
nd
th
e
fam
ily
an
d r
eco
gn
ize
s th
eir
pre
-
mig
rato
ry e
xpe
rie
nce
s, a
nd
, a
t th
e
sam
e t
ime
ho
lds
pe
rpe
tra
tors
acc
ou
nta
ble
. S
uch
a r
esp
on
se s
erv
es
to
de
my
stif
y t
he
pro
cess
an
d b
uil
d
po
siti
ve
re
lati
on
s.
aff
ect
s p
ost
cri
sis
serv
ice
ou
tco
me
s.
De
sig
n a
sta
nd
ard
ize
d t
rain
ing
to
ol
for
serv
ice
pro
vid
ers
, w
hic
h c
an
be
ad
ap
ted
to
an
y cu
ltu
ral
sen
siti
vity
mo
du
le,
tha
t in
corp
ora
tes
cult
ura
l
un
de
rsta
nd
ing
, p
re-m
igra
tory
exp
eri
en
ces
an
d i
ncl
ud
es
a r
esp
on
se t
o
do
me
stic
vio
len
ce.
Th
e u
se o
f a
sta
nd
ard
ize
d t
rain
ing
to
ol
all
ow
s:
a.
for
de
cre
ase
d a
nxi
ety
an
d
em
ph
asi
ses
a c
oll
ab
ora
tiv
e
ap
pro
ach
.
b.
for
a s
ha
red
un
de
rsta
nd
ing
,
am
on
gst
se
rvic
e p
rovi
de
rs,
of
wh
at
pre
-mig
rato
ry
exp
eri
en
ces
an
d d
om
est
ic
vio
len
ce l
oo
k l
ike
.
Re
vie
w,
en
do
rse
, a
nd
pe
rso
na
lize
in
2-
3 y
ea
rs
2.
En
ha
nce
ed
uca
tio
n a
nd
cu
ltu
ral
kn
ow
led
ge
am
on
gst
se
rvic
e
pro
vid
ers
, t
he
ge
ne
ral
com
mu
nit
y a
nd
acr
oss
go
vern
me
nt
an
d n
on
-go
vern
me
nt
syst
em
s
(Str
ate
gie
s re
late
d t
o c
ap
aci
ty
bu
ild
ing
)
Re
vie
w e
xist
ing
to
ols
to
in
clu
de
cu
ltu
ral
ap
pro
pri
ate
asp
ect
s th
at
ide
nti
fy r
isk
fact
ors
wit
hin
fa
mil
ies
wh
o a
re n
ew
imm
igra
nts
.
A p
reve
nta
tive
ap
pro
ach
all
ow
s fo
r
ea
rly
re
ferr
als
to
su
pp
ort
. T
his
ap
pro
ach
ack
no
wle
dg
es
an
d b
uil
ds
on
exi
stin
g w
ork
in
th
e L
on
do
n c
om
mu
nit
y
an
d
reco
gn
ize
s th
at
the
re i
s a
ga
p i
n
ide
nti
fyin
g r
isk
fa
cto
rs i
n n
ew
imm
igra
nt
po
pu
lati
on
s.
1 y
ea
r
Up
da
te e
xist
ing
re
ferr
al
reso
urc
es
to
en
sure
th
at
it i
s in
clu
siv
e o
f cu
ltu
ral
Co
nti
nu
ity
is
ne
ed
ed
acr
oss
th
e
85
a
spe
cts.
co
mm
un
ity
re
ga
rdin
g r
efe
rra
l so
urc
es.
5
ye
ars
Su
pp
ort
an
d p
rom
ote
th
e u
se o
f p
oli
ce
lia
iso
n o
ffic
ers
(W
CI,
Ch
ara
cte
rist
ics
of
a W
elc
om
ing
Co
mm
un
ity
Re
po
rt).
Su
pp
ort
wil
l a
llo
w f
or
bu
ild
ing
po
siti
ve,
con
stru
ctiv
e r
ela
tio
nsh
ips
wit
h
imm
igra
nt
com
mu
nit
ies.
Pe
op
le f
ee
l b
ett
er
in e
nvi
ron
me
nts
th
at
refl
ect
th
eir
id
en
titi
es
an
d m
ak
e t
he
m
fee
l so
cia
lly
in
clu
de
d (
cite
d b
y W
CI)
.
6 m
on
ths
Co
nti
nu
e t
o h
ave
co
mm
un
ity
le
arn
ing
foru
ms
tha
t a
re g
ea
red
at
go
ve
rnm
en
t,
no
n-g
ove
rnm
en
t, a
nd
se
rvic
e p
rovi
de
rs
wh
ich
he
lp t
o u
nd
ers
tan
d s
tatu
tes,
leg
isla
tio
n a
nd
dir
ect
ive
s th
at
rela
te t
o
imm
igra
nts
.
Su
ch a
pro
cess
aim
s to
pro
mo
te a
gre
ate
r u
nd
ers
tan
din
g o
f th
e s
yst
em
for
the
se
rvic
e p
rovi
de
rs a
nd
be
tte
r
ad
voca
cy o
n b
eh
alf
im
mig
ran
t.
On
go
ing
En
ha
nce
me
dia
re
pre
sen
tati
on
of
imm
igra
nts
(W
CI,
Ch
ara
cte
rist
ics
of
a
We
lco
min
g C
om
mu
nit
y R
ep
ort
) b
y
pro
mo
tin
g t
he
po
siti
ve
po
rtra
ya
ls o
f
imm
igra
nts
an
d p
oli
ce s
erv
ice
s w
hic
h
cou
nte
ract
s n
eg
ati
ve p
ort
ray
als
.
Exp
lore
an
d i
mp
lem
en
t p
rog
ram
s th
at
see
k t
o r
ed
uce
th
e i
nci
de
nts
of
ha
te
(WC
I, C
ha
ract
eri
stic
s o
f a
We
lco
min
g
Co
mm
un
ity
Re
po
rt).
A k
ey
str
uct
ure
hig
hli
gh
ted
by
WC
I, i
s
to e
sta
bli
sh,
a p
roce
ss t
ha
t e
nco
ura
ge
s
com
mu
nit
ies
to c
ha
lle
ng
e n
eg
ati
ve
me
dia
co
vera
ge
of
imm
igra
nts
. T
his
all
ow
s fo
r th
e p
osi
tive
po
rtra
ya
ls o
f
imm
igra
nts
in
me
dia
.
3 y
ea
rs
3.
En
ha
nce
co
mm
un
ity
co
lla
bo
rati
on
an
d i
ncl
usi
on
of
alt
ern
ati
ve
solu
tio
ns
be
twe
en
se
rvic
e
pro
vid
ers
an
d a
cro
ss c
ult
ura
l
Cre
ate
an
in
clu
siv
e c
om
mu
nic
ati
on
an
d
pla
nn
ing
ne
two
rk t
o i
de
nti
fy t
he
ide
nti
fica
tio
n g
ap
s, n
ee
ds,
coo
rdin
ati
on
, sh
ari
ng
of
info
rma
tio
n
an
d e
sta
bli
sh c
on
sist
en
t a
pp
roa
che
s to
Th
ere
is
a n
ee
d t
o e
nh
an
ce
com
mu
nic
ati
on
an
d c
oll
ab
ora
tio
n
be
twe
en
org
an
iza
tio
ns
in o
rde
r to
be
tte
r a
dvo
cate
fo
r cl
ien
ts.
Ne
ed
to
do
sta
nd
ard
ass
ess
me
nt
firs
t
3-5
ye
ars
86
gro
up
s
(Str
ate
gie
s re
late
d t
o c
ap
aci
ty
bu
ild
ing
)
ass
ess
me
nt
an
d p
lan
nin
g,
pa
rtic
ula
rly
be
twe
en
se
ttle
me
nt
serv
ice
an
d t
he
Cri
min
al
Just
ice
Sy
ste
m a
nd
Pro
tect
ion
Se
rvic
es.
Exp
lore
th
e b
en
efi
ts o
f e
sta
bli
shin
g a
Co
mm
un
ity
Po
lice
Ad
viso
ry C
om
mit
tee
(WC
I, C
ha
ract
eri
stic
s o
f a
We
lco
min
g
Co
mm
un
ity
re
po
rt).
Po
lice
un
de
rsta
nd
ing
of
div
ers
e
com
mu
nit
ies
is c
ite
d a
s a
n o
utc
om
e o
f
a w
elc
om
ing
co
mm
un
ity
by
th
e
We
lco
min
g C
om
mu
nit
ies
Init
iati
ve
(WC
I),
Ch
ara
cte
rist
ics
of
a W
elc
om
ing
Co
mm
un
ity
Re
po
rt.
Ott
aw
a h
as
succ
ess
full
y i
mp
lem
en
ted
on
e s
uch
com
mit
tee
, th
e O
tta
wa
Co
mm
un
ity
an
d P
oli
ce A
ctio
n C
om
mit
tee
is
com
pri
sed
of
visi
ble
min
ori
tie
s,
me
mb
ers
of
the
po
lice
se
rvic
e a
nd
Ab
ori
gin
al
com
mu
nit
y m
em
be
rs.
It
pro
vid
es
op
po
rtu
nit
ies
for
dis
cuss
ion
com
mo
n c
ha
lle
ng
es,
fo
r p
rom
oti
on
incr
ea
ses
un
de
rsta
nd
ing
of
com
mu
nit
y
his
tori
es
san
d c
on
cern
s a
nd
fo
r o
pe
n
dia
log
ue
(W
CI,
Ch
ara
cte
rist
ics
of
a
We
lco
min
g C
om
mu
nit
y r
ep
ort
).
3 y
ea
rs
Ide
nti
fy a
nd
co
lla
bo
rate
wit
h f
ait
h
ba
sed
org
an
iza
tio
ns,
cu
ltu
ral
org
an
iza
tio
ns,
an
d k
ey
pe
op
le i
n t
he
com
mu
nit
y b
y e
xplo
rin
g m
ed
iati
on
an
d
reco
nci
lia
tio
n t
oo
ls a
nd
pra
ctic
es.
Th
ere
is
a n
ee
d t
o u
nd
ers
tan
d a
nd
inco
rpo
rate
d
iffe
ren
t cu
ltu
ral
me
dia
tio
n p
roce
sse
s.
3 y
ea
rs
Co
nti
nu
e t
o e
xplo
re s
ucc
ess
es
of
pa
rtn
ers
hip
mo
de
ls s
uch
as
the
rela
tio
nsh
ip b
etw
ee
n C
ha
ng
ing
Wa
ys
Pa
rtn
ers
hip
mo
de
ls f
ost
er
un
de
rsta
nd
ing
, co
lla
bo
rati
on
, a
nd
all
ow
for
cult
ura
l b
ack
gro
un
ds
to c
on
sid
ere
d.
3 y
ea
r
87
an
d L
on
do
n’s
Mu
slim
Re
sou
rce
Ce
ntr
e,
wh
ere
dis
cre
tio
n r
ela
ted
to
cu
ltu
ral
imp
lica
tio
ns
is c
on
sid
ere
d.
It i
s th
e a
ckn
ow
led
ge
me
nt
tha
t o
ne
siz
e
do
es
no
t fi
t a
ll.
Co
nti
nu
e t
o b
uil
d a
nd
de
fin
e
coll
ab
ora
tive
ca
se m
an
ag
em
en
t a
nd
serv
ice
pro
visi
on
mo
de
ls w
ith
ind
ivid
ua
ls a
nd
fa
mil
ies
wit
h c
o-
occ
urr
ing
an
d c
om
ple
x is
sue
s.
Cu
rre
ntl
y t
he
Lo
nd
on
an
d M
idd
lese
x
Ch
ild
ren
’s A
id S
oci
ety
is
wo
rkin
g w
ith
loca
l im
mig
ran
t co
mm
un
ity
pa
rtn
ers
to
faci
lita
te c
ult
ura
lly
se
nsi
tive
an
d
spe
cifi
c ty
pe
s o
f m
ed
iati
on
.
Th
is p
roce
ss t
ak
es
into
acc
ou
nt
cult
ura
l
an
d p
ost
-mig
rato
ry e
xpe
rie
nce
s o
f
imm
igra
nts
an
d w
ou
ld b
e
com
pli
me
nta
ry i
n i
ts u
nd
ers
tan
din
g
tha
t d
iffe
ren
t m
em
be
rs o
f th
e f
am
ilie
s
ha
ve d
iffe
ren
t is
sue
s.
Ne
ed
to
co
nsi
de
r su
pp
ort
fo
r th
e
ind
ivid
ua
l, f
am
ily
an
d c
om
mu
nit
y b
y
refe
rrin
g t
o
pro
gra
ms.
1-2
ye
ar
Exp
lore
an
d i
mp
lem
en
t p
rog
ram
s th
at
targ
et
an
d p
rom
ote
th
e p
erc
ep
tio
n o
f
safe
ty a
nd
pro
gra
ms
tha
t ta
rge
t a
nd
pro
mo
te s
afe
ty f
or
hig
h-r
isk
an
d
vuln
era
ble
gro
up
s (s
uch
as
yo
uth
) (W
CI,
Ch
ara
cte
rist
ics
of
a W
elc
om
ing
Co
mm
un
ity
Re
po
rt).
Su
gg
est
ed
by
WC
I a
s a
ke
y p
roce
ss a
nd
stru
ctu
res
wh
ich
ca
n l
ea
d t
o l
ow
eri
ng
crim
e r
ate
s a
nd
in
cre
asi
ng
pe
rce
pti
on
s
of
safe
ty a
mo
ng
st i
mm
igra
nts
.
1 y
ea
r
4.
En
ha
nce
pre
ven
tio
n a
nd
su
pp
ort
s
for
imm
igra
nts
in
th
e C
rim
ina
l
an
d J
ust
ice
Se
rvic
es
an
d
Pro
tect
ion
Se
rvic
es
syst
em
T
his
su
b-c
ou
nci
l a
ckn
ow
led
ge
s th
e
wo
rk t
ha
t is
be
ing
do
ne
in
th
e L
on
do
n
an
d s
up
po
rts
the
co
nti
nu
ati
on
an
d
exp
an
sio
n o
f e
ffo
rts.
Su
gg
est
ed
as
a k
ey
pro
cess
an
d
stru
ctu
res
to l
ow
eri
ng
cri
me
ra
tes
an
d
incr
ea
sin
g p
erc
ep
tio
ns
of
safe
ty
am
on
gst
im
mig
ran
ts (
WC
I,
Ch
ara
cte
rist
ics
of
a W
elc
om
ing
1 y
ea
r
88
Co
mm
un
ity
re
po
rt).
Co
nti
nu
e t
o e
nh
an
ce a
nd
im
ple
me
nt
pri
vate
an
d p
ub
lic
safe
ty p
rog
ram
s fo
r
imm
igra
nts
in
in
itia
l o
rie
nta
tio
n (
WC
I,
Ch
ara
cte
rist
ics
of
a W
elc
om
ing
Co
mm
un
ity
re
po
rt)
to C
an
ad
a.
Ne
ed
to
ack
no
wle
dg
e t
he
div
ers
e
ba
ckg
rou
nd
s o
f im
mig
ran
ts a
nd
th
e
ne
ed
fo
r e
du
cati
on
on
Ca
na
dia
n
cult
ura
l p
ract
ice
s, p
art
icu
larl
y r
eg
ard
ing
pu
bli
c a
nd
pri
vate
sa
fety
. F
or
exa
mp
le,
ke
ep
ing
lo
bb
y d
oo
rs o
f a
pa
rtm
en
ts
lock
ed
.
On
go
ing
89
SETTLEMENT SUB-COUNCIL PRIORITY SETTING TEMPLATE
Ad
vo
cacy
Iss
ue
s
- T
em
po
rary
wo
rke
rs
- C
hil
dca
re
- F
am
ily
Sp
on
sors
hip
- P
riva
te s
po
nso
rsh
ips
- In
form
ati
on
pre
-im
mig
rati
on
an
d p
ost
im
mig
rati
on
- La
nd
lord
an
d h
ou
sin
g r
ule
s a
nd
re
gu
lati
on
s
Pri
ori
ty
Act
ivit
y
Ra
tio
na
le
Tim
eli
ne
s
1.
Co
nn
ect
ing
ne
wco
me
rs t
o s
erv
ice
s
a.
Imm
ed
iate
acc
ess
to
info
rma
tio
n
•
De
ve
lop
a c
om
mo
n
info
rma
tio
n p
ack
ag
e,
acr
oss
the
cit
y a
nd
co
un
ty,
wit
h a
ll
info
rma
tio
n r
ela
ted
to
serv
ice
s in
a c
ult
ura
lly
an
d
lin
gu
isti
call
y r
ele
van
t w
ay
wh
ich
in
clu
de
s b
roch
ure
s in
dif
fere
nt
lan
gu
ag
es
tha
t
exp
lain
se
ttle
me
nt
ag
en
cie
s
an
d a
ll t
he
se
rvic
es
the
y
pro
vid
e (
su
ch a
s th
e
Se
ttle
me
nt
Wo
rke
rs i
n
Sch
oo
ls,
the
Lib
rary
Se
ttle
me
nt
Pa
rtn
ers
hip
etc
.).
•
Pro
vid
e a
dd
itio
na
l se
rvic
es
to i
mm
igra
nt
stu
de
nts
an
d
the
ir f
am
ilie
s b
y b
roa
de
nin
g
the
sco
pe
of
Se
ttle
me
nt
Imm
igra
nts
ne
ed
to
re
ceiv
e i
mm
ed
iate
acc
ess
to
in
form
ati
on
up
on
arr
iva
l o
n t
he
su
pp
ort
s th
at
are
in
pla
ce a
s p
art
of
an
on
go
ing
we
lco
min
g p
roce
ss.
“Ne
w i
mm
igra
nts
ma
y f
ind
th
em
selv
es
in a
so
cia
l a
nd
cu
ltu
ral
mil
ieu
th
at
is f
ar
dif
fere
nt
fro
m t
ha
t o
f th
eir
co
un
try
of
ori
gin
,
faci
ng
dif
fere
nt
sets
of
no
rms,
att
itu
de
s a
nd
be
ha
vio
urs
. A
vari
ety
of
resp
on
ses
ma
y b
e u
nd
ert
ak
en
in
th
is c
on
text
(se
e
Be
rry
an
d S
am
19
97
; B
err
y 1
99
7).
An
in
div
idu
al’
s ca
pa
city
to
ad
just
‘b
eh
avi
ou
ral
rep
ert
oir
es’
to
th
e n
ew
mil
ieu
va
ry,
an
d
for
som
e t
he
str
ain
s a
sso
cia
ted
wit
h t
his
pro
cess
ma
y h
av
e
imp
lica
tio
ns
for
we
ll-b
ein
g,
incl
ud
ing
sa
tisf
act
ion
wit
h l
ife
”
(Ro
cca
s, H
ore
ncz
yk
an
d S
chw
art
z 2
00
0;
Be
rry
an
d K
im 1
98
8).
(htt
p:/
/ww
w.s
tatc
an
.gc.
ca/p
ub
/11
f00
19
m/2
01
03
22
/pa
rt-p
art
ie1
-en
g.h
tm)
Th
ere
is
con
cern
th
at
imm
igra
nts
so
me
tim
es
rece
ive
ina
ccu
rate
in
form
ati
on
on
se
ttle
me
nt
issu
es.
A c
om
mo
n
info
rma
tio
n p
ack
ag
e w
ill
he
lp t
he
m g
et
the
acc
ura
te
info
rma
tio
n t
he
y n
ee
d.
Su
ch r
eco
mm
en
da
tio
n i
s a
lso
ech
oe
d
in t
he
Co
mm
un
ity
Ca
pa
city
an
d N
ee
ds
Re
po
rt.
4 y
ea
rs
90
Wo
rke
rs i
n S
cho
ols
(S
WIS
)
an
d L
ibra
ry S
ett
lem
en
t
Pa
rtn
ers
hip
(LS
P)
pro
gra
ms
to a
ssis
t fa
mil
ies
an
d
stu
de
nts
co
nn
ect
to
se
rvic
es.
•
Imp
rove
exi
stin
g p
rog
ram
s
wh
ich
cre
ate
po
ssib
ilit
ies
for
succ
ess
ful
imm
igra
nt
to
me
nto
r o
the
r im
mig
ran
ts s
o
tha
t in
div
idu
als
ca
n s
ee
th
e
pro
gre
ssio
n f
rom
th
eir
situ
ati
on
to
su
cce
ss.
Exp
an
d
this
to
yo
uth
in
th
e s
cho
ol
syst
em
. (W
CI-
LMLI
P,
Co
mm
un
ity
Ca
pa
city
&
Ne
ed
s R
ep
ort
).
•
Ad
voca
te f
or
the
en
ha
nce
d
pro
visi
on
of
info
rma
tio
n p
re-
imm
igra
tio
n a
nd
po
st-
imm
igra
tio
n t
o f
aci
lita
te
inte
gra
tio
n (
WC
I-LM
LIP
Co
mm
un
ity
Ca
pa
city
&
Ne
ed
s R
ep
ort
).
On
ce a
ye
ar
on
an
on
go
ing
ba
sis
b.
Co
mm
un
ica
tio
n t
o r
ais
e
aw
are
ne
ss a
mo
ng
im
mig
ran
ts
c.
Co
mm
un
ica
tio
ns
be
twe
en
th
e
sect
or
Ob
tain
fu
nd
ing
to
ad
vert
ise
sett
lem
en
t se
rvic
es
thro
ug
h
vari
ou
s fo
rms
of
me
dia
, in
clu
din
g
rad
io,
tele
visi
on
, n
ew
spa
pe
rs a
nd
eth
no
cu
ltu
ral
fest
iva
ls/e
ven
ts i
n
vari
ou
s la
ng
ua
ge
s.
En
ha
nce
an
d s
tre
ng
the
n
Co
mm
un
ica
tio
ns
to r
ais
e a
wa
ren
ess
on
se
ttle
me
nt
serv
ice
s
am
on
g i
mm
igra
nts
is
imp
ort
an
t in
th
e p
roce
ss o
f in
teg
rati
on
.
Incr
ea
sed
co
mm
un
ica
tio
n a
nd
co
lla
bo
rati
on
am
on
g s
erv
ice
On
go
ing
91
co
mm
un
ica
tio
n a
mo
ng
se
rvic
e
pro
vid
ers
.
Incl
ud
e i
mm
igra
nts
in
pla
nn
ing
sta
ge
s in
th
e d
eli
ve
ry o
f se
rvic
es
by
ho
ldin
g f
ocu
s g
rou
ps
an
d
en
suri
ng
re
pre
sen
tati
on
on
pla
nn
ing
co
mm
itte
es
an
d c
rea
te
op
po
rtu
nit
ies
for
the
m t
o
pro
vid
e f
ee
db
ack
on
th
e s
erv
ice
.
Pro
mo
te a
nd
co
ord
ina
te t
he
use
of
the
Lo
nd
on
& M
idd
lese
x
Imm
igra
tio
n P
ort
al
an
d o
the
r
exi
stin
g t
oo
ls w
ith
in o
ur
com
mu
nit
y.
pro
vid
ers
, a
llo
ws
for
a b
ett
er
un
de
rsta
nd
ing
of
serv
ice
s a
nd
thu
s a
n i
mp
rove
d a
bil
ity
to
se
rve
th
e i
mm
igra
nt
It i
s im
po
rta
nt
tha
t th
e s
erv
ice
s p
rovi
de
d a
re d
riv
en
by
th
e
ne
ed
s o
f th
e i
mm
igra
nt.
Th
ere
fore
th
e v
oic
e o
f th
e i
mm
igra
nt
is c
ruci
al
in u
nd
ers
tan
din
g t
he
ne
ed
s a
nd
th
e g
ap
s. I
nvo
lvin
g
the
im
mig
ran
ts i
n p
lan
nin
g a
nd
or
rece
ivin
g t
he
ir i
np
ut,
wil
l
gu
ide
th
e w
ork
of
sett
lem
en
t a
ge
nci
es
wh
ich
is
clie
nt
cen
tre
d.
Th
e i
mm
igra
tio
n p
ort
al
is a
cce
sse
d b
y s
erv
ice
pro
vid
ers
an
d
ma
ny
im
mig
ran
ts l
oo
kin
g t
o s
ett
le i
n L
on
do
n a
nd
Mid
dle
sex.
By
pro
mo
tin
g i
t, t
hro
ug
h b
roch
ure
s a
nd
fly
ers
th
at
ne
ed
to
be
ma
de
ava
ila
ble
in
po
ints
of
firs
t co
nta
ct,
wil
l h
elp
th
e
imm
igra
nt
ass
ist
the
ne
w i
mm
igra
nts
in
th
e p
roce
ss o
f
ad
ap
tati
on
.
On
go
ing
d.
Att
ract
an
d a
cco
mm
od
ate
eco
no
mic
cla
ss i
mm
igra
nts
(pe
rma
ne
nt
resi
de
nts
)
Att
ract
eco
no
mic
cla
ss
imm
igra
nts
to
se
ttle
in
Lo
nd
on
by
:
- p
rovi
din
g
curr
en
t
info
rma
tio
n p
ack
ag
e o
n
dif
fere
nt
asp
ect
s o
f li
fe
(em
plo
ym
en
t,
ed
uca
tio
n,
ho
usi
ng
etc
.)
- u
tili
zin
g t
he
im
mig
rati
on
po
rta
l to
ma
rke
t Lo
nd
on
an
d M
idd
lese
x to
po
ten
tia
l im
mig
ran
ts
- cr
ea
tin
g a
jo
int
Acc
ord
ing
to
a r
ece
nt
stu
dy,
“C
itie
s su
ch a
s O
tta
wa
,
Ha
mil
ton
, K
itch
en
er,
Lo
nd
on
an
d W
ind
sor
are
… p
lace
s
fav
ou
red
by
ne
wco
me
rs t
o li
ve
.”
(ww
w.r
ye
rso
n.c
a/n
ew
s/m
ed
ia/G
en
era
l_P
ub
lic/2
00
90
51
1_
mr_
imm
igtr
e.h
tm
l) It i
s im
po
rta
nt
to m
ark
et
Lon
do
n a
nd
Mid
dle
sex
to e
con
om
ic
cla
ss i
mm
igra
nts
. T
he
refo
re,
as
a c
om
mu
nit
y,
the
re i
s a
ne
ed
to p
rovi
de
pro
gra
ms
tha
t re
fle
ct a
nd
un
de
rsta
nd
th
e d
ive
rse
an
d u
niq
ue
ne
ed
s o
f va
rio
us
typ
es
of
imm
igra
nts
. S
uch
pro
gra
ms
ma
yb
e p
rom
ote
d o
n t
he
im
mig
rati
on
po
rta
l.
On
go
ing
92
rece
pti
on
ce
ntr
e,
coo
rdin
ate
d b
y
sett
lem
en
t se
rvic
es,
wh
ich
pro
vid
es
up
-to
-
da
te i
nfo
rma
tio
n a
nd
tem
po
rary
ho
usi
ng
fo
r
pe
rma
ne
nt
resi
de
nts
fo
r
fou
r to
six
we
ek
s (a
serv
ice
fo
r fi
xed
fe
e).
(b
ase
d o
n t
he
exi
stin
g
mo
de
l o
f te
mp
ora
ry
ho
usi
ng
fo
r g
ov
ern
me
nt
ass
iste
d r
efu
ge
es)
.
e.
Sta
tus
an
d E
lig
ibil
ity
Lo
bb
y a
nd
ad
voca
te w
ith
Cit
ize
nsh
ip a
nd
Im
mig
rati
on
Ca
na
da
to
ext
en
d e
lig
ibil
ity
of
serv
ice
cri
teri
a t
o i
ncl
ud
e N
ew
Ca
na
dia
ns
an
d r
efu
ge
e
cla
ima
nts
.
Eli
gib
ilit
y c
rite
ria
re
stri
ct a
nd
lim
it t
he
be
ne
fits
of
pro
gra
ms
tha
t e
nh
an
ce e
du
cati
on
, e
mp
loy
me
nt
an
d s
oci
al
inte
gra
tio
n
all
of
wh
ich
are
im
po
rta
nt
in a
we
lco
min
g c
om
mu
nit
y.
Se
ttle
me
nt
ag
en
cie
s n
ee
d t
o b
e p
rep
are
d t
o s
up
po
rt a
ll
cate
go
rie
s o
f im
mig
ran
ts a
nd
to
pro
vid
e s
erv
ice
s th
rou
gh
th
e
CIC
mo
de
rniz
ed
ap
pro
ach
f.
Ne
igh
bo
urh
oo
d
ba
sed
serv
ice
s
Cre
ati
on
of
a v
olu
nte
er
ma
na
ge
me
nt
po
siti
on
wit
hin
org
an
iza
tio
ns
wh
ere
by
volu
nte
ers
ca
n b
e t
rain
ed
to
pro
vid
e b
asi
c se
ttle
me
nt
serv
ice
s
an
d o
ng
oin
g s
up
po
rt a
nd
fo
llo
w-
up
wit
h i
mm
igra
nts
wh
en
eli
gib
ilit
y c
rite
ria
re
stri
ct s
erv
ing
cert
ain
po
pu
lati
on
, su
ch a
s n
ew
Ca
na
dia
ns
or
refu
ge
e c
laim
an
ts.
Vo
lun
tee
rs f
rom
ho
st-c
om
mu
nit
y
an
d e
thn
o-c
ult
ura
l g
rou
p t
o b
e
recr
uit
ed
.
By
in
cre
asi
ng
th
e d
eli
ve
ry o
f se
ttle
me
nt
serv
ice
s a
t th
e
ne
igh
bo
urh
oo
d l
eve
l, b
ase
d o
n a
n e
xist
ing
mo
de
l, w
e w
ill
be
ab
le t
o e
sta
bli
sh a
cce
ssib
le,
lon
g-t
erm
su
pp
ort
an
d b
uil
d
rap
po
rt w
ith
in t
he
co
mm
un
ity
. V
olu
nte
ers
wil
l b
e a
ble
to
pro
vid
e b
asi
c a
ssis
tan
ce i
n a
dd
itio
n t
o t
he
ne
two
rkin
g a
spe
ct.
On
go
ing
93
2.
Na
vig
ati
ng
sy
ste
ms
a.
Na
vig
ati
ng
Bu
rea
ucr
ati
c
Sy
ste
ms
Ad
voca
te a
nd
cre
ate
op
po
rtu
nit
ies
for
inte
rpre
ters
to
be
in
volv
ed
in
tra
inin
g a
nd
be
kn
ow
led
ge
ab
le o
n s
ett
lem
en
t
info
rma
tio
n.
“In
ad
dit
ion
to
th
e s
oci
al
an
d p
sych
olo
gic
al
asp
ect
s o
f
sett
lem
en
t, i
mm
igra
nts
als
o f
ace
a v
ari
ety
of
log
isti
cal
cha
lle
ng
es.
So
me
of
the
se,
such
as
na
vig
ati
ng
an
un
fam
ilia
r
city
or
fin
din
g h
ou
sin
g,
ma
y b
e o
verc
om
e f
air
ly s
oo
n a
fte
r
arr
iva
l. O
the
rs,
such
as
acc
ess
ing
he
alt
h s
erv
ice
s, m
ay
be
an
on
go
ing
ch
all
en
ge
(S
che
lle
nb
erg
an
d M
ah
eu
x 2
00
7).
Ob
sta
cle
s o
r fr
ust
rati
on
s o
f th
is s
ort
ma
y i
nfl
ue
nce
imm
igra
nts
’ a
sse
ssm
en
ts o
f li
fe i
n t
he
ir h
ost
co
un
try
.”
(htt
p:/
/ww
w.s
tatc
an
.gc.
ca/p
ub
/11
f00
19
m/2
01
03
22
/pa
rt-p
art
ie1
-en
g.h
tm)
En
ha
nci
ng
th
e d
eli
very
of
sett
lem
en
t se
rvic
es
to i
ncl
ud
e
tho
se w
ho
ass
ist
imm
igra
nts
ove
rco
me
dif
ficu
ltie
s in
na
vig
ati
ng
bu
rea
ucr
ati
c sy
ste
ms
is n
ece
ssa
ry.
Fo
r e
xam
ple
, a
pa
rtn
ers
hip
be
twe
en
in
terp
reta
tio
n a
nd
se
ttle
me
nt
serv
ice
s
eli
min
ate
s th
e k
no
wle
dg
e g
ap
an
d r
ed
uce
s co
mm
un
ica
tio
n
err
ors
.
b.
Ma
na
gin
g F
ina
nce
s
Cre
ate
on
go
ing
in
tera
ctiv
e
wo
rksh
op
s w
hic
h c
rea
tive
ly
ed
uca
te i
mm
igra
nts
ho
w t
o
ma
na
ge
all
asp
ect
s o
f fi
na
nce
s
incl
ud
ing
ba
nk
ing
, cr
ed
it,
tra
nsi
tio
n f
rom
go
vern
me
nt
spo
nso
rsh
ip,
taxe
s, a
nd
bil
l
pa
ym
en
ts.
By
en
ha
nci
ng
th
e d
eli
very
of
serv
ice
s w
hic
h s
up
po
rt
imm
igra
nts
in
ma
kin
g e
du
cate
d a
nd
in
form
ed
fin
an
cia
l
de
cisi
on
s, w
e e
lim
ina
te p
rob
lem
s th
at
occ
ur
furt
he
r d
ow
n
the
ro
ad
. F
or
exa
mp
le,
exc
ess
ive
cre
dit
ca
rd b
ills
, p
rovid
ing
NS
F c
he
qu
es
an
d d
ea
lin
g w
ith
so
lici
tin
g.
Info
rma
tio
n l
ea
ds
to e
mp
ow
erm
en
t.
3.
Fa
mil
y C
ha
lle
ng
es
a.
Su
pp
ort
s fo
r se
pa
rate
d
fam
ilie
s
Pro
vid
e f
ree
an
d i
nfo
rma
l
cou
nse
llin
g s
erv
ice
s th
at
tak
e
into
acc
ou
nt
pre
-mig
rato
ry
exp
eri
en
ces
for
sep
ara
ted
Fa
mil
ies
ma
y s
ep
ara
te u
po
n a
rriv
al,
or
ma
y b
e g
eo
gra
ph
ica
lly
sep
ara
ted
. T
his
im
pa
ct t
he
wh
ole
fa
mil
y i
n a
ne
ga
tive
wa
y.
Ea
rly
co
un
sell
ing
ma
y p
rev
en
t th
e d
isin
teg
rati
on
of
fam
ilie
s
an
d w
ill
he
lp f
am
ilie
s to
be
str
on
g a
nd
sta
ble
.
94
fam
ilie
s.
b.
Inte
rge
ne
rati
on
al
con
flic
t
(pa
ren
ts a
nd
ch
ild
ren
)
De
ve
lop
a c
oll
ab
ora
tiv
e p
rog
ram
be
twe
en
Ch
ild
ren
’s A
id S
oci
ety
,
po
lice
, sc
ho
ols
an
d s
ett
lem
en
t
wo
rke
rs w
hic
h e
nco
ura
ge
s
op
po
rtu
nit
ies
for
inte
rge
ne
rati
on
al
dis
cuss
ion
,
ed
uca
tio
n a
nd
act
ivit
ies.
Inte
rge
ne
rati
on
al
con
flic
t b
etw
ee
n c
hil
dre
n a
nd
pa
ren
ts c
an
be
pa
rt o
f th
e s
ett
lem
en
t p
roce
ss.
Ch
ild
ren
are
fa
st l
ea
rne
rs;
the
y o
fte
n p
ick
up
th
e c
ult
ure
an
d l
an
gu
ag
e f
ast
er
tha
n t
he
ir
pa
ren
ts.
Th
e t
ran
siti
on
fro
m c
oll
ect
ivis
t to
in
div
idu
ali
stic
soci
eti
es
can
in
cre
ase
th
e p
are
nt’
s fe
eli
ng
s o
f is
ola
tio
n a
s
the
y a
re l
eft
to
de
al
wit
h t
he
se i
ssu
es
alo
ne
.
Re
com
me
nd
ed
co
lla
bo
rati
on
, w
ill
lea
d t
o e
sta
bli
shin
g
con
ne
cte
d f
am
ilie
s.
c.
Pro
gra
ms
for
yo
uth
an
d
sen
iors
Incr
ea
se s
up
po
rts
an
d p
rog
ram
s
for
imm
igra
nt
sen
iors
an
d y
ou
th.
Fo
r e
xam
ple
, in
terg
en
era
tio
na
l
com
pu
ter
tra
inin
g p
rog
ram
s
targ
et
bo
th g
rou
ps.
Pro
vid
e s
om
e p
rog
ram
s fo
r th
e
yo
uth
in
th
e s
um
me
r.
Pro
gra
ms
for
sen
iors
wit
h
faci
lita
tors
wh
o s
pe
ak
th
eir
lan
gu
ag
e.
Bu
ild
on
exi
stin
g p
rog
ram
s th
at
serv
e t
his
po
pu
lati
on
to
avo
id i
sola
tio
n,
an
d t
o p
reve
nt
yo
uth
fro
m i
nd
ulg
ing
in
to
ha
rmfu
l a
ctiv
itie
s.
On
go
ing
d.
Pa
ren
tin
g
Incr
ea
sed
co
lla
bo
rati
on
wit
h
Ch
ild
ren
’s A
id S
oci
ety
, O
nta
rio
Ea
rly
Ye
ars
Ce
nte
rs a
nd
Se
ttle
me
nt
serv
ice
s, w
ith
an
ey
e
on
pro
vid
ing
pa
ren
tin
g
wo
rksh
op
s to
ne
w i
mm
igra
nt
in
dif
fere
nt
lan
gu
ag
es.
Ma
ny
im
mig
ran
ts c
om
e f
rom
a c
oll
ect
ivis
t so
cie
ty a
nd
te
nd
to f
ace
so
me
ch
all
en
ge
s w
he
n t
he
y c
om
e t
o a
n i
nd
ivid
ua
list
ic
soci
ety
. T
o a
void
an
y c
on
flic
ts,
pa
ren
ts n
ee
d t
o r
ece
ive
info
rma
tio
n o
n e
xist
ing
pa
ren
tin
g w
ork
sho
ps
tha
t m
ay
he
lp
the
m i
n l
ea
rnin
g n
ew
sk
ills
in
ra
isin
g t
he
ir c
hil
dre
n i
n t
he
ind
ivid
ua
list
ic s
oci
ety
.
Se
ttle
me
nt
an
d o
the
r ch
ild
ren
se
rvic
es
coll
ab
ora
te o
n
pro
vid
ing
th
e n
ece
ssa
ry i
nfo
rma
tio
n o
n p
are
nti
ng
an
d t
he
Ca
na
dia
n l
aw
wit
h r
eg
ard
to
ce
rta
in d
isci
pli
ne
me
tho
ds.
95
Tra
inin
g o
f co
mm
un
ity
le
ad
ers
of
eth
no
cu
ltu
ral
com
mu
nit
ies
to
be
com
e f
aci
lita
tors
of
pa
ren
tin
g
wo
rksh
op
s.
Cu
rre
ntl
y t
he
ma
jori
ty o
f p
are
nti
ng
wo
rksh
op
s a
re d
eli
ve
red
in E
ng
lish
wit
h s
om
e i
nte
rpre
tati
on
s a
vail
ab
le.
De
live
ry o
f
such
wo
rksh
op
s in
th
e i
mm
igra
nts
’ la
ng
ua
ge
is
pro
ve
n t
o b
e
eff
ect
ive
. T
he
refo
re b
y t
rain
ing
ca
pa
ble
im
mig
ran
ts t
o
faci
lita
te s
uch
wo
rksh
op
s, p
are
nts
wil
l b
en
efi
t m
ore
sin
ce
faci
lita
tors
kn
ow
th
e c
ult
ura
l b
ack
gro
un
ds
of
the
se f
am
ilie
s
an
d a
re a
ble
to
re
late
to
th
eir
exp
eri
en
ce.
e.
En
ga
ge
all
me
mb
ers
of
the
fam
ily
Pro
mo
te a
nd
en
ha
nce
exi
stin
g
pro
gra
ms
wh
ich
pro
vid
e p
art
ne
rs
an
d o
r sp
ou
ses
wit
h t
he
to
ols
an
d i
nfo
rma
tio
n o
n t
he
ir r
ole
s,
rig
hts
an
d r
esp
on
sib
ilit
y i
n t
he
com
mu
nit
y.
Th
e g
oa
l is
to
ke
ep
me
n c
on
ne
cte
d t
o t
he
ir f
am
ilie
s. M
en
are
mo
re i
sola
ted
in
te
rms
of
lim
ite
d s
erv
ice
s. N
ee
d t
o c
on
tin
ue
to r
esp
ect
ro
le o
f m
en
in
fa
mil
y,
an
d i
nfo
rm t
he
m o
f ro
les,
rig
hts
an
d r
esp
on
sib
ilit
ies.
4.
Ho
usi
ng
a.
Lan
dlo
rd/t
en
an
t is
sue
s B
uil
d o
n w
ork
sho
ps
tha
t
pro
act
ive
ly t
ea
ch i
nd
ivid
ua
ls
the
ir r
igh
ts a
nd
re
spo
nsi
bil
itie
s
an
d h
ow
to
re
spo
nd
in
ten
an
t/la
nd
lord
co
nfl
icts
.
Th
is i
s a
tw
ofo
ld c
ha
lle
ng
e:
a.
Th
e i
mm
igra
nt
ne
ed
s to
be
in
form
ed
ab
ou
t th
e
rig
hts
an
d r
esp
on
sib
ilit
ies
b.
Lan
dlo
rds
ne
ed
to
be
in
volv
ed
in
th
e e
du
cati
on
pro
cess
b.
Aff
ord
ab
le a
nd
su
ita
ble
ho
usi
ng
Ad
voca
tin
g f
or
city
pla
nn
ing
th
at
see
ks
to a
dd
ress
ne
wco
me
rs’
ho
usi
ng
ne
ed
s. (
WC
I,
Ch
ara
cte
rist
ics
of
a W
elc
om
ing
Co
mm
un
ity
re
po
rt).
En
ha
nce
th
e c
ap
aci
ty o
f th
e
exi
stin
g t
em
po
rary
re
cep
tio
n
ho
usi
ng
pro
vid
ed
in
th
e c
ity
fo
r
refu
ge
e c
laim
an
ts a
nd
Cre
ati
on
of
ho
usi
ng
se
nsi
tiv
e t
o t
he
ne
ed
s o
f n
ew
com
ers
,
wh
ile
en
suri
ng
th
at
imm
igra
nts
are
ke
pt
ou
t o
f si
los,
is
a s
tep
tow
ard
s in
teg
rati
ng
im
mig
ran
ts.
Su
ita
ble
an
d a
ffo
rda
ble
ho
usi
ng
is
imp
ort
an
t b
eca
use
it
aff
ect
s n
ew
com
ers
’ a
bil
ity
to
acc
ess
sch
oo
ls,
job
s, k
ey
se
rvic
es,
su
ch a
s h
ea
lth
ca
re a
nd
als
o f
or
the
in
teg
rati
on
in
to C
an
ad
ian
so
cie
ty (
WC
I,
Ch
ara
cte
rist
ics
of
a W
elc
om
ing
Co
mm
un
ity
).
Su
ita
ble
an
d a
ffo
rda
ble
ho
usi
ng
is
ke
y i
n a
we
lco
min
g
Imm
ed
iate
- o
ng
oin
g
96
Go
ve
rnm
en
t A
ssis
ted
Re
fug
ee
s
(GA
Rs)
.
Cre
ate
a j
oin
t re
cep
tio
n c
en
tre
,
coo
rdin
ate
d b
y s
ett
lem
en
t
serv
ice
s, w
hic
h p
rovi
de
s
tem
po
rary
ho
usi
ng
fo
r
pe
rma
ne
nt
resi
de
nts
fo
r fo
ur
to
six
we
ek
s (a
se
rvic
e f
or
fixe
d f
ee
).
com
mu
nit
y a
s in
dic
ate
d i
n t
he
WC
I C
ha
ract
eri
stic
s o
f a
We
lco
min
g C
om
mu
nit
y
Imm
igra
nts
fa
ce a
hu
ge
ch
all
en
ge
up
on
arr
iva
l w
he
n t
he
y g
o
to r
en
t. T
he
y d
o n
ot
ha
ve a
re
fere
nce
le
tte
r (f
rom
pre
vio
us
lan
dlo
rds)
or
a r
eg
ula
r jo
b.
Fin
din
g l
an
dlo
rds
wh
o a
re
rece
pti
ve a
nd
un
de
rsta
nd
ing
ma
y t
ak
e t
ime
an
d t
his
im
pa
ct
the
im
mig
ran
ts i
n m
an
y w
ay
s. H
avi
ng
a r
ece
pti
on
ce
ntr
e,
for
fixe
d f
ee
, w
ill
all
ow
fa
mil
ies
to h
ave
th
e t
ime
to
lo
ok
fo
r a
fam
ily
ho
me
an
d n
eg
oti
ate
wit
h l
an
dlo
rds,
wit
ho
ut
spe
nd
ing
hu
ge
am
ou
nts
on
fu
rnis
he
d a
pa
rtm
en
ts o
r h
ote
l ro
om
s.
97
Appendix D: Definition of ‘inclusion and civic engagement’
In the context of Canadian Immigration and for the purpose of this sub-council, we have
decided to recognize that the words "Inclusion" and "Civic Engagement" are distinct but
interconnected terms.
We defined "inclusion" as a sense of belonging to a group, to a community and to society as a
whole, enjoying full acceptance and recognition. This sense is usually absent in those who have
been uprooted from their native communities and have been re-rooted to a completely new and
different society.
Furthermore, we have concluded that this sense of belonging can only be achieved with the
creation of an environment where there is no discrimination, labeling or oppression of any kind
and where there is recognition of the fact that we are part of one same collective reality even
though individually we are not the same.
In an inclusive community, people are valued because of, not in spite of, their differences.
Inclusiveness creates a climate where diversity is truly valued. Each person is respected for
their differences not just tolerated. Each person is recognized and developed, and their talents
are routinely tapped into (i.e., participation in economic and decision making structures).
"Civic Engagement" is the direct outcome of inclusion and it involves developing the knowledge,
skills, values and motivation necessary to participate in decision making and/or collaboration at
all levels of social commitment (domestic, organizational, entrepreneurial, municipal, provincial
and federal).
98
Appendix E: Works Cited
A Workforce Development Strategy for London. (2007).London Economic Development Corporation.
Alboim, N., & McIsaac, E. (2007). Making the Connections: Ottawa’s Role in Immigrant Employment.
IRPP Choices, 13(3).
Alboim, N. Replicating good ideas. Maytree Learning Exchange.
Austin, Z. (2008). Bridging to Success: A Learning Day about Bridging Programs in Regulated
Professions, Ontario Regulators for Access Consortium.
Banerjee, R., & Robson, W. (2009) Faster, Younger, Richer? The Fond Hope and Sobering Reality of
Immigration’s Impact on Canada’s Demographic and Economic Future. Toronto: C.D. Howe
Institute.
Beach, C., Green., A., & Worswick C.. (2009). Improving Canada’s Immigration Policy. Toronto: C.D.
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