STARK STATE COLLEGE
6200 Frank Avenue N.W. ● North Canton, Ohio 44720 Phone: 330.966.5459
Fax: 330.966.5463
2016
C A R E E R D E V E L O P M E N T
RESUME and JOB SEARCH
MANUAL
Helping to develop your career success
STARK STATE COLLEGE
CAREER DEVELOPMENT
6200 Frank Avenue N.W.
North Canton, Ohio 44720
Phone: 330.966.5459
Fax: 330.966.5463
Email: [email protected]
Twitter: @SSCareerDev
Stark State College is committed to equal opportunity for
all and does not discriminate on the basis of race, color, religion, national origin, gender identity or expression,
sexual orientation, age, disability or veterans’ status.
TABLE OF CONTENTS
Page
I. Toward Achieving Your Career Goal 1
II. Stark State College Career Development Office Resources 2
III. The Resume 3
Resume Writing Tips 4
Writing A Professional Objective 5
Selecting A Resume Format 6
Key Action Words for Resume Development 7
The Resume Layout 8
Sample Resumes 9
IV. The Job Search 41
V. Tips for Filling Out Employment Applications 42
VI. Electronic Resumes 43
Tips for E-mailing Resumes: Computer-Friendly Resumes Tips 44
Personal Internet Presence - Job Seeker Self-Assessment 45
VII. Tips for Effective Phone Contacts 47
Telephone Manners and the Answering Machine 48
VIII. Tips for Writing Cover Letters/Content of a Cover Letter 49
Summary of Content Sections for Cover Letters 50
Cover Letter Samples 51
Letters of Job Inquiry/Search 54
Job Inquiry/Search Sample Letters 55
Thank You/Follow Up Letters
59
Thank You/Follow Up Letter Sample
60
IX. References 61
Reference List Example 62
X. Third Party Recruiters and Temporary Agencies 63
Xl. Interview Preparation Checklist/The Interview 64
What Qualities Do Employers Look For in Candidates?/Concluding the Interview 65
Interviewing Attire - MEN 66
Interviewing Attire - WOMEN 67
Job Interview Tips 68
Employer to Applicant Questions/Applicant to Employer Questions 69
Different Interviewing Techniques Used By Employers 70
Possible Behavior-Based Interviewing Questions 71
Informational Interviewing 72
Handling Illegal Questions 73
XII. The Job Offer 74
XIII. Salary Guidelines 75
XIV. Factors Leading to Rejection of the Applicant 76
Published by Career Development, Rev. 1992, 1997, 2002, 2004, 2005, 2008, 2009, 2011, 2012, 2016
Resume and Job Search Manual 1| Page
TOWARD ACHIEVING YOUR CAREER GOAL
Step 1:
Organize your job search. What kind of position do you want and in what kind of
organization? Where do you want to live? Identify your strengths, weaknesses, short and long
term goals. Who will be your references? What is you anticipated salary range?
Step 2:
The RESUME—the 30-second advertisement of your skills that, if written well, may lead
to job interviews, which may in turn, lead to job offers. It is extremely important to have an
impressive resume. The ideal resume should be 1 – 2 pages long and laser/ink-jet printed on high
quality paper in either white, off-white, or light gray. Remember that your resume is the
employer’s first impression of you and what kind of work he or she can expect from you. A sloppy
resume gives a bad first impression and very likely will cost you the job interview. It is good
practice to have someone else proof-read your resume to double check for correct spelling,
grammar, and numbers. It is also a good idea to keep a current copy handy on a flash drive.
Step 3: After enrollment at the College, you may upload your resume to the Stark State College
online job board, called the College Central Network. This service will help you find a job and
get the scoop on career-related programs and events. You will need an e-mail address to
participate. After you are registered with us at the College Central Network, you will be able to
search jobs and e-mail your resume to employers.
www.collegecentral.com/starkstate
Step 4:
Job Search Letters—Do not mail a resume without a cover letter. A search letter or letter
of inquiry may result in discovering job openings. A thank you letter is a good business courtesy.
Samples of all types of correspondence are given in this manual.
Step 5: The INTERVIEW—Your preparation for the interview, handshake, appearance, and way
of answering and asking questions all determine whether you will be hired for the job. Brush up
on your interviewing skills with the tips in this manual and material that is available in the Career
Center.
Step 6:
The Follow Up—After the interview, write down highlights/specifics discussed, the
interviewer’s name and title, the date a decision is anticipated, and your first impressions. Within
two days, send a thank you note—it can make a difference between being just another candidate
and receiving a job offer. Ask for interviewer’s business card.
Step 7:
The Job Offer—The final phase of the job search. Should you accept it or reject it?
Thoughts to consider are included in this manual. Your career is on the move!
Resume and Job Search Manual 2| Page
STARK STATE COLLEGE
CAREER DEVELOPMENT OFFICE
RESOURCES
Online Job Board (College Central Network) Approved Stark State students and alumni are eligible to use the Stark State College online job
board after completing a registration process. After registered, students/graduates will be able to
search jobs and e-mail a resume to employers. Employers list job/internship opportunities and
can view resumes that have been uploaded to the system.
Job seekers will be required to review/update their registration information whenever they have
not logged into the system for more than 90 days. We ask that you inform our office as soon as
you obtain employment. Resumes are stored for 18 months from upload date.
Career Development All students and alumni are invited to make use of the resources of the SSC Career Development
office (Room M104). Some of the resources that are currently available are:
1. Job Search Activity: Two computers are available in Career Development with
Internet access. Jobseekers may research companies, apply for jobs, type resumes and
cover letters, upload resume into College Central Network, etc.
2. Appointments/Walk-ins: Individual appointments can be made with a career
development specialist at 330.966.5459 to discuss career related issues such as relocating,
salary negotiation, employment prospects in a particular field, etc. Career Development
is open Monday - Thursday, 8:00 a.m. - 6:30 p.m., and Fridays 8:00 a.m. – 4:30 p.m.
(8:00am to 4:30pm daily during the summer). If you would like to stop in, a career
development specialist will assist you, if they are available. If not, we will schedule an
appointment for you.
3. My Plan: A computerized career exploration program is available for individual use.
This comprehensive career and educational planning system provides you with relevant
information and resources, which are essential starting points in selecting a major or
organizing a career path. My Plan is open to everyone. To access this free assessment,
use this link (http://starkstate.myplan.com/) or call the Career Development office at
330.966.5459.
4. Mock Interviews: Employer representatives are available once a month during the
Fall and Spring semesters to help students practice their interviewing skills. To reserve a
time for the next mock interview, call our office.
5. Interview Stream: A web-based mock interview program to assist you in preparation
for upcoming interviews. It is a simple, fun, and effective way to refine and master your
interviewing skills using a webcam. Use this link to access
(https://www.starkstate.edu/admissions/careerdevelopment/interview-practice/) or call
our office for assistance.
Resume and Job Search Manual 3| Page
THE RESUME
INFORMATION USUALLY INCLUDED IN A BASIC RESUME
NAME ADDRESS
PHONE NUMBER
E-MAIL ADDRESS
PROFESSIONAL OBJECTIVE* A brief statement describing the type of work you want now, not ten years from now. If you are
unsure of this, omit it and ask a career coach what you may use as a substitute. If you have several
objectives, write a specific resume for each objective. Be specific! An objective that is too general
implies you don't know what you want to do. (*An objective is encouraged for entry level positions
or for a person entering into a new field. Experienced workers choose to have a Summary of
Qualifications, Profile or Career Summary instead of an objective.)
EDUCATION
State highest degree information first and then work backwards (reverse chronological order). High
School should only be included if the diploma earned was a specialized in the field for which you
are applying. Identify the degree, major field of study or technology, school, city/state, year of
graduation, any honors awarded, and grade point average if it’s B average or above. Take care to
make sure the GPA stated on the resume is the same as the school's record.
List any professional work experience, practicum, or internship experiences. Also, list related and
elective courses if you feel they strengthen your qualifications for the job you are applying for.
WORK EXPERIENCE List significant and related experiences. Identify title of position, employer, location, dates
employed, a brief description of responsibilities using action verbs listed on a later page in this
manual, and accomplishments. List work experiences in reverse chronological order by stating your
most recent work experiences first and working backwards. It is not necessary to list every job you
ever had. Rule of thumb is to focus on the last 10-15 years of employment.
SKILLS and COMPETENCIES List skills or abilities on machines, equipment, languages, CPR, computers etc. This can be a very
important section because many employers focus directly on skills.
MILITARY EXPERIENCE (if applicable)
Include branch of service, rank, dates of service, type of discharge, locations and duties.
ACTIVITIES/LEADERSHIP EXPERIENCE (include only relevant information) Professional
affiliations and social organizations.
Resume and Job Search Manual 4| Page
RESUME WRITING TIPS
Do state your job/career objective including
what you want to do and what you can do
regarding the type of position you are seeking
now, not ten years from now. For example, "To
secure an entry level sales position applying the
knowledge and abilities developed through my
business management degree."
Do include honors/grades, community
involvement if pertinent.
Do give only factors pertinent to the job or type
of employment desired.
Do list pertinent employment starting with the
most recent. Include position title, company
name, city/state, dates of employment and
description of responsibilities.
Do list achievements made while in past jobs.
Do be positive and brief.
Do avoid trite (overused) statements.
Do create grammatical perfection.
Do strive for neatness and easy reading
(remember 1-inch margins).
Do prepare several versions focused on different
types of positions.
Do write your own.
Do make high quality copies.
Do proofread for errors!
Don't include your age, year of birth, marital
status, height, weight, health condition, salary
expectations, or social security number.
Personal non-job related information should not
be included.
Don’t include a picture unless specifically
requested.
Don't use abbreviations or slang.
Don't be negative or wordy.
Don't exceed two pages (Exception: if you are
writing a Curriculum Vitae or applying for a
federal job. Call our office for assistance).
Don't use the same resume for every job.
Don't use the pronoun, "I".
Don't list hobbies unless extremely relevant to
type of employment desired.
Don't list references' names, addresses, and
phone numbers on resume. (Include on a
separate page.)
Don't send your resume without a cover letter.
Don't have someone else write your resume.
Resume and Job Search Manual 5| Page
WRITING A PROFESSIONAL OBJECTIVE
If you are including an objective, use the tips below to create a meaningful statement. Keep
these tips in mind:
1. It should state what you want to do and what you can do.
2. It emphasizes the type of position you are seeking now, not ten years from now.
3. It should be a statement. For example: "To secure an administrative assistant
position utilizing my organizational and communication skills”. It should NOT
be a sentence. For example: "I think I want to go into sales working for a good
company."
4. Keep in mind the employer's needs when writing your professional objective.
5. If using a specific job title, make sure you use the title posted by the employer.
6. Be brief and direct. (A recruiter makes a decision about interviewing you
from your resume in less than 30 seconds.)
7. Avoid generalities, wishy-washy statements, and being vague. The applicant who is
vague will get a vague response in return.
8. Be realistic. Consider the positions that are realistically available to you with your
skills and experience.
9. All information given in the body of your resume should demonstrate your ability to
perform your professional objective.
Resume and Job Search Manual 6| Page
SELECTING A RESUME FORMAT
There are three basic formats for a resume - chronological, functional and combined.
Read the explanations below and choose the format that best emphasizes your skills
and experiences for your targeted job.
CHRONOLOGICAL
In a chronological resume, your employment history is arranged in reverse chronological order (most recent
employer first). Job title and organizations are emphasized and a description of duties and responsibilities are
included. This style demonstrates continuity and career growth.
FUNCTIONAL The functional format highlights major areas of strength, skills, and accomplishments. It allows you to
organize them in an order that most supports your career objective and job targets. Actual titles and work
history are in a subordinate position on the resume.
ADVANTAGES
1.When you want to emphasize capabilities not used in recent
work experience.
2.When you have had a variety of different, relatively
unconnected work experiences.
3.When changing careers.
4.When re-entering the job market after an absence.
5.When you have had several jobs with the same
responsibilities.
COMBINATION With the combined format, you capitalize on the best of both the chronological and functional formats. You
emphasize both your skill areas and your employment history. You may demonstrate both relevant skills and
career growth. This format is especially useful if your employment history is not directly related to the job
target, yet shows responsibility and potential.
ADVANTAGES
1.When previous jobs support your present field of work.
2.When employment history shows growth development.
3.When name of previous employer is particularly impressive.
4.When prior titles are impressive.
5.When you want to convert to a plain text resume.
DISADVANTAGES
1. When work history is spotty.
2. When changing career goals.
3. When you have changed employers
frequently.
4. When you have been absent from the work
force.
DISADVANTAGES
1. When you want to emphasize a career growth
pattern.
2. When you have performed a very limited
number of functions in your work
experiences.
3. If your most recent employer(s) have been
highly prestigious.
Resume and Job Search Manual 7| Page
KEY ACTION WORDS FOR RESUME DEVELOPMENT
VERBS to be used when writing descriptions of work experience responsibilities.
accomplished accelerated
achieved
activated
adapted
administered
designed developed
directed
eliminated
established
evaluated
led maintained
managed
mastered
motivated
negotiated
reinforced reorganized
reported
researched
revised
reviewed
advised exceeded nominated scheduled analyzed expanded organized secured
approved experienced originated simplified
budgeted facilitated participated solved
built formulated performed strengthened
coordinated founded planned summarized
compiles generated prepared supervised
completed guided produced supported
conducted identified programmed taught
constructed increased proposed trained
controlled implemented proved utilized
created initiated provided wrote
delegated improved recommended
demonstrated launched reduced
ADJECTIVES to be used when describing yourself and how you perform on the job.
active determined independent positive accurate diplomatic initiative practical
adaptable disciplined innovative productive
assertive diverse instrumental proficient in
alert discrete insightful readily
ambitious dynamic leader realistic
analytical economical logical resourceful
aware effective loyal respective
broad-minded enterprising mature responsible
challenging enthusiastic motivated self-reliant
competent exceptional objective sensitive
conscientious experienced optimistic sincere
consistent extensively participative significant
constructive fair perceptive systematic
contributor foresight personable unique
creative honest pioneering versatile
dependable imaginative pleasant vigorous
Resume and Job Search Manual 8| Page
THE RESUME LAYOUT The resume is a concise, attractive, 30-second advertisement that summarizes job skills,
accomplishments, and academic background relevant to an employment objective.
Important Considerations
1. A one-page resume is common for entry level positions. Two pages is common for
someone with experience. (Curriculum Vitae {academic resumes} or resumes for federal
positions can be longer. Please ask for assistance with these formats.)
2. On a two-page resume – name should be on top of page 2.
3. If you have very little information on page 2, try to reformat to one page.
4. Have references on separate page that can be handed to employer during the interview.
5. Keep it simple in layout and be specific in information. Use exact job titles, degree
names, job duties and skills.
6. Use same style font throughout.
7. Avoid italics or underlined letters; avoid shading.
8. Use high quality white, light cream or light grey paper.
9. Use black print only.
10. Use simple fonts such as Times New Roman, Calibri, or Arial, 10 to 12 pitch.
11. Before printing multiple copies of your resume for distribution, be sure that someone else
proofs your resume. Don’t rely on the “Spell Check” to do the job. It does not correct poor
English or incomplete information.
**SAMPLE RESUMES are included on the following pages. Look at them all, gather ideas for style,
organization and wording for your resume. There is not one correct resume format. Your resume
should reflect you and emphasize your individual abilities. Be creative as you include all necessary
information**
Resume and Job Search Manual 9| Page
SAMPLE SKILLS-BASED/FUNCTIONAL RESUME
GREGORY L. SMITH 123 Anywhere Drive
Massillon, OH 44646
Phone: 330.987.6543
OBJECTIVE
To obtain a full time position in civil architectural engineering technology
EDUCATION
Stark State College, North Canton, Ohio
Associate of Applied Science in Civil Engineering Technology-Architectural Option May 2012
SKILLS AND COMPETENCIES
AutoCad R14 A/E CAD
Preparation of building details and sections Material selection
Prepare construction estimates Work under deadlines
Adaptable to changing technology Team work
Dedicated to quality Responsible
RELATED COURSES
Building Materials and Construction Methods
Architectural Drafting I and II
Surveying
Structural Design
Land Planning and Design
Construction Management
WORK EXPERIENCE
Intern, Architects Plus, Canton, Ohio June 2011 – Present
Cashier, The Superlicious Pizza Shop, Canton, Ohio May 2009 - Present
Student Assistant, XYZ High School, Canton, Ohio September 2008 – May 2010
Resume and Job Search Manual 10 | P a g e
JOHN H. JONES 123 Doe Street NW
Anywhere, OH 44640
Phone: 330.123.4567
OBJECTIVE
To obtain a full-time business-related position in an office environment. Would welcome
opportunities in operations, human resources or related areas. Willing to travel and relocate.
EDUCATION
Stark State College, North Canton, Ohio
Associate of Applied Business in Business Management Technology, May 2012
GPA in major: 3.5
Dean’s List: Spring 2011, Fall 2011, Spring 2012
COMPUTER SKILLS
Microsoft Word, Excel, Access, PowerPoint
Windows NT, XP, Vista; Outlook
SUMMARY OF QUALIFICATIONS
Created marketing flyers using Microsoft Word
Provided administrative support by typing office documents
Provided excellent customer service by phone and in person
Organized filing system
Proficient in using office equipment (fax, photocopier, multi-line phone)
Processed accounts receivables/payables
RELATED WORK EXPERIENCE
Office Assistant – Career Development Office
Stark State College, North Canton, Ohio February 2010 - Present
Assistant Manager
Jones Motor Car Shop, Canton, Ohio November 2010 - Present
Sales/Customer Service/General Laborer
Best Plant, Canton, Ohio March 2008 - November 2010
COMMUNITY/CAMPUS INVOLVEMENT
B.L.A.S.T. (Business Leaders at Stark State College), President, 2012
Domestic Violence Project – Miles of Quarters Committee, Spring 2011 and Spring 2012
Student Government Treasurer, 2011 – 2012
Spring Fling Committee, Spring 2012
Canton Forum Student Representative, 2012
Ohio Campus Compact, Spring 2012
Resume and Job Search Manual 11 | P a g e
Elizabeth M. Gordon 123 Anywhere Road Canton, OH 44718
330.234.5678 [email protected]
OBJECTIVE To obtain a position as a medical transcriptionist
EDUCATION Stark State College, North Canton, Ohio Certificate in Medical Transcription, August 2012
GPA 3.5
Dean's List: Fall 2011, Spring 2012 COURSE WORK IN MAJOR
Medical Terminology
Principles of Human Structure and Function
Transcription/Terminology (3 semesters)
Pathophysiology
Pharmacology
English Composition Medical Transcription Practicum, 36 hours, Hospital Medical Center, Summer 2012 Transcribed the following types of records
History and physicals
Consultations
Discharge summaries SKILLS
Proficient in Microsoft Word
Effective use of reference materials
Familiar with Medical Terminology
Experienced using Microsoft Excel, Access
WORK EXPERIENCE Frank Avenue Medical Clinic, Canton, Ohio January 2010 – Present Receptionist
Answer multi-line phone
Type correspondence using Microsoft Word
Greet and schedule patients in courteous, professional manner
Trouble shoot computer problem
Resume and Job Search Manual 12 | P a g e
JENNIFER M. JONES 123 Zoron Street NW
XYZ, OH 44000
330.987.6543
OBJECTIVE
To obtain a position as a registered nurse providing skilled, nonjudgmental care
EDUCATION
Stark State College, North Canton, Ohio
Associate of Applied Science in Nursing, May 2012
Dean’s List: Fall 2010, Spring 2011, Fall 2011, Spring 2012
Member of Phi Theta Kappa Honorary Society
Canton City Schools Practical Nurse Program, Canton, Ohio
Diploma, 2009
CLINICAL EXPERIENCE
168 hours preceptorship experience at Care Hospital, Canton, Ohio, Emergency Department
Local Community Hospital: Med/Surg
Special Community Hospital: Med/Surg
St. Mary’s Medical Center: Med/Surg
Mercy Children’s Hospital: Pediatrics
Choices City Hospital: Maternity
Select Specialty at XYZ City Hospital: ICU/Ventilation Care Unit
CERTIFICATIONS
CPR/BLS Certification/License(s) (expires 2015)
RN – Ohio Board of Nursing
WORK EXPERIENCE
Select Specialty Hospital, Canton, Ohio
Staff Licensed Practical Nurse November 2008 - Present
Administered medications, completed documentation
Wound and tracheostomy care of ventilator patients
Cardiac monitoring, enteral feedings
Collaborated with interdisciplinary team
Alabaster Women’s Clinic, Canton, Ohio
Staff Licensed Practical Nurse December 2006 – November 2008
Scheduled surgical procedures with local hospitals
Assisted with minor outpatient procedures
Completed client intake/health history documentation
Resume and Job Search Manual 13 | P a g e
MARAGARET A. SMITH 123 Anywhere Street Akron, OH 44646
(330) 123.5678
OBJECTIVE
Seeking entry-level physical therapist assistant position in outpatient orthopedic setting providing challenge,
growth, and a team approach to patient care
EDUCATION
Stark State College – North Canton, Ohio Associate of Applied Science in Physical Therapist Assistant Technology – May 2012
Dean’s List – Spring 2011, Fall 2011, Spring 2012
CLINICAL EDUCATION Anywhere Hospital - Canton, Ohio September 2011 - October 2011
Acute care hospital – case load emphasis: total joint replacements; cardiac surgery
Skills obtained:
Documentation – SOAP format
Patient & family education
Interdisciplinary team meeting
participation
Berg Balance Testing
Transfer/Gait training complex pts using
variety assistive devices
ICU bedside ROM Exercises
Presented staff in-service on CPM
PT 4 YOU – Canton, Ohio July 2011 – August 2011
Outpatient orthopedic facility – case load emphasis: back and industrial injuries; work conditioning
Skills obtained:
Documentation - PT DOCS
Cybex testing
Modalities: iontophoresis, e-stim for
pain/strengthening
McKenzie approach to spinal dysfunction
Functional Capacity Evaluations
Presented staff in-service on body mechanics
WORK EXPERIENCE
Activities Assistant Home Care Center – Massillon, Ohio January 2006 – Present
Organize, lead and promote interest in recreational activities such as arts, crafts, games
Ascertain and interpret residents’ interests, evaluate equipment and facilities
PROFESSIONAL ASSOCIATIONS
American Physical Therapy Association
COMMUNITY SERVICE
Vice President Student PTA Club
Habitat for Humanity, participated in building two homes, 2011, 2012
SPECIAL SKILLS
CPR certified, expires December 2009
Computer literate, proficient in Microsoft Word
Resume and Job Search Manual 14 | P a g e
OLIVIA M. SMITH 123 Anywhere Road Canton, Ohio 44718
330.123.4567 [email protected]
OBJECTIVE To obtain a position as a medical laboratory technician with opportunities for continued education and advancement EDUCATION Stark State College, North Canton, Ohio Associate of Applied Science - Medical Laboratory Technology Anticipated Graduation Date: May 2012
GPA: 3.2
Dean's List: Fall 2011, Spring 2012
Served as secretary for Stark State's MLT organization, 2010 Directed Practice, XYZ Hospital, Canton, Ohio January 2012 - May 2012
Gained clinical experience by rotating through various departments (Microbiology, Chemistry, Serology, Hematology)
Duties: Quality Control Maintenance of Beckman CX7, Abbott 3500 Planting of microbiology cultures Drawing of blood
CERTIFICATIONS Scheduled to take National Certification Exam July 2012 Scheduled to take ASCP Certification Exam October 2012 WORK EXPERIENCE Bookkeeper, The Booker Company, Massillon, Ohio May 2009 - Present
Handle record keeping, accounts receivable, accounts payable and payroll
Create correspondence using Microsoft Word
Prepare cost analysis spreadsheet SKILLS
Coulter STKS
Coulter MAXM
Beckman CX7
Abbott AXSYM
Dade Dimension
Microsoft Word
Phlebotomy
Laboratory Safety
Resume and Job Search Manual 15 | P a g e
JOHN SMITH 2222 First Avenue Canton, OH 44708
330.987.6543 [email protected]
OBJECTIVE To obtain a position as a web developer with a focus on database design and management EDUCATION Stark State College, North Canton, Ohio Associate of Applied Science in Web Design & Development May 2012
3.2 GPA
Dean’s List - Fall 2011, Spring 2012 RELATED COURSE WORK
Programming, Logic and Problem Solving Internet/Intranet Design and Development
Client Side Scripting Data Modeling & Data Base Design
Visual Basic Programming Flash Animation and Design
Web Design Windows Programming
Microsoft SQL Server Database Design and Implementation COMPUTER SKILLS
Microsoft Windows XP and 2003 Server Flash, Photoshop, Dreamweaver
Microsoft Word, Access, Excel, PowerPoint, Outlook HTML, XHTML, XML
CSS, Java Script, AJAX Visual Basic
ASP.NET PHP/My SQL
C# Java Technology
SQL Server
WORK EXPERIENCE Assistant, Jones Motorcycle Shop, Canton, Ohio June 2010 – Present
Assist manager with processing accounts receivable and accounts payable
Run errands and deal tactfully with customers
Open and close shop as needed Intern, Diversified Designs, Inc., Canton, Ohio June 2011 – August 2011
Met with clients to assess information required
Assisted with design and creation of web pages for several different companies HONORS AND ACTIVITIES Association of Information Technology Professionals (AITP) Spring 2010 – Present Peer tutor in calculus Spring 2011 – 2012
Resume and Job Search Manual 16 | P a g e
SUSAN M. JONES 123 Anywhere Street
Akron, OH 44646 (330) 234.5678
OBJECTIVE Seeking an entry-level position as an occupational therapy assistant
EDUCATION Stark State College, North Canton, Ohio Associate of Applied Science in Occupational Therapy Assistant Technology – May 2012
Dean’s List – Fall 2011, Spring 2012
CLINICAL EXPERIENCE Fieldwork Level 2 Wadsworth Rittman Hospital, Wadsworth, Ohio October 2011– December 2011 Acute care physical disabilities Skills obtained:
Documentation
Discharge summaries
Family instruction
Patient education
Participated in interdisplinary team meetings
ADL retraining
Homemaking coordinator
ROM Exercises
UE strengthening
Heartland Behavioral Health, Canton, Ohio August 2011 – October 2011 Psychosocial Skills obtained:
Implemented programs for youth with behavioral issues
Participated in team meetings
Led group sessions in life management
Job coaching or work hardening programs
WORK EXPERIENCE Nurse’s Aide St. Rita Care Center, Massillon, Ohio January 2009 – Present
Provide direct patient care
Observe patient’s condition and report concerns to professional staff
Assist patient with walking and moving in and out of bed
Resume and Job Search Manual 17 | P a g e
Susan Jones Page 2
ACTIVITIES Member, SOTA Club
Member, OOTA
Volunteer Massillon Hospital, October 2009 – Present
SPECIAL SKILLS Basic splinting, basic skills
CPR certified
Word processing
Resume and Job Search Manual 18 | P a g e
MICHAEL E. JONES 123 Center Street
Anywhere, OH 44600
330.123.4567
OBJECTIVE
To obtain a drafting/design position in a manufacturing environment
EDUCATION
Stark State College - North Canton, Ohio
Associate of Applied Science in Design Engineering Technology May 2012
Dean’s List - Fall 2011, Spring 2012
GPA: 3.8
Phi Theta Kappa (National Honor Society)
COURSE WORK IN MAJOR
AutoCAD
Physics
Geometry
ProEngineer
Working Drawings
Manufacturing Processes
G D & T
Calculus
Trigonometry/Algebra
WORK EXPERIENCE
Engineering Intern September 2011 - Present Steel Specialists, Inc. - Canton, Ohio
Detail AutoCAD drawings
Assist in structural steel handling equipment design
Update drawings showing revised engineering
Create bills of material
Quality Assurance Supervisor
Steel Foundry, Inc. - Canton, Ohio January 2008 – August 2011
Supervised quality team
Created technical inspection reports on experimental castings before production using
Coordinate Measuring Machine (CMM)
Programmed CMM in quality department
Analyzed data
SKILLS
AutoCAD
Pro/E
Proficient in MS
Word, PowerPoint
Experienced with MS Excel
Internet Explorer
Outlook
Able to visualize and sketch in 3-D
Mechanically inclined
Resume and Job Search Manual 19 | P a g e
ELIZABETH M. SMITH
123 Anywhere Road
Canton, OH 44718
330.123.4567
OBJECTIVE
To obtain a position as an environmental technician with opportunities in regulations,
compliance and safety
EDUCATION
Stark State College, North Canton, Ohio
Associate of Applied Science, Environmental Technology, May 2012
GPA 3.4
Served as President of Stark State's student environmental organization
Student guide for Envirofest 2011 Seminar
TECHNICAL COURSE WORK
Regulations/Compliance (two semesters)
Hazardous material handling and waste minimization
Air sampling, analysis and control
Water sampling, analysis and control
Basic geology/hydrology
Environmental systems
Solid and hazardous waste sampling, analysis and management
LICENSURE
Certified OSHA - 40 hour HAZWOPER, May 2012
WORK EXPERIENCE
Bookkeeper, The Booker Company, Massillon, Ohio March 2007 - Present
Handle record keeping, accounts receivable, accounts payable and payroll
Coordinate all bookkeeping activities with accountant
Reorganized bookkeeping system that saved thousands of dollars in late
charges
Developed financial system that helped firm pass state audit with ease
SKILLS
Proficient using Microsoft Word
Functional with Microsoft Excel
Familiar with OSHA, SARA, NEPA and other regulations
CPR certified, expires December 2010
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SHERRY L. JONES 123 Teacher Drive Canton, OH 44718
(330) 234.5678
OBJECTIVE To secure full time employment in an early childhood education environment as a
pre-kindergarten teacher or teacher’s assistant
EDUCATION
Stark State College – North Canton, Ohio Associate of Applied Science in Early Childhood Education May 2012
Dean’s List: Fall 2010, Spring 2012
Member Kappa Delta Pi (International Honor Society in Education)
Pre-Kindergarten Associate license
EMPLOYMENT Student Teacher January 2012 – May 2012
Ohio Montessori School – Massillon, Ohio
Planned and prepared lessons and activities
Promoted child cleanup
Administered lessons to students
Medical Transcriptionist September 2010 - January 2012
City Hospital – Massillon, Ohio
Transcribed outpatient hospital dictation using Microsoft Word
SKILLS Word processing (Microsoft Word)
Windows 7
Medical terminology
VOLUNTEER
EXPERIENCE Teachers’ Assistant September 2008 – January 2010
Massillon Kindergarten Center – Massillon, Ohio
Assisted with class activities
Presenter September 2009
Head Start – Massillon, Ohio
Coordinated a workshop on preschool literacy for District Training Day
Active participant in XYZ School PTA program
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AMANDA WOLF 123 Anywhere Street
Canton, OH 44709
330.123.4567
OBJECTIVE
To obtain a position in marketing or communications applying my interpersonal, writing and time management skills
EDUCATION
Stark State College, North Canton, OH Associate of Applied Business in Business Management Technology, May 2012
GPA 3.8
Member of Phi Theta Kappa Honor Society
DePaul University, Chicago, IL
Bachelor of Arts in English, June 2010
GPA 3.4
COURSE WORK
Research and Writing
Digital Culture
Technical Writing
Editing
EXPERIENCE Stark State College, North Canton, OH January 2010 – May 2012
Financial Aid Student Worker
Assisted students on financial aid issues
CNA Insurance Company, Chicago, IL July 2008 – December 2010
Marketing Support Clerk
Conducted an average of 50-75 telephone interviews per week with customers from target markets
Collected and analyzed quantitative and qualitative research data using internet databases, and prescribed
interviewing techniques
Drafted marketing materials to be included in new publications
McDermott, Will & Emery Law Firm, Chicago, IL May 2007 – June 2008
Receptionist
Directed incoming calls on a 40-line switchboard
Greeted clients and instructed them to fill out appropriate paperwork
Organized all aspects of a luncheon for the law firm’s attorneys and their clients
Created and maintained an electronic filing system, enabling users to access scanned documents remotely
ACTIVITIES
President, Stark State College Student Government August 2011 – May 2012 DePaul Marketing Club Member, Special Events January 2009 –May 2010
DePaul Alpha Kappa Alpha Sorority, Member August 2009 – May 2010
SKILLS Proficient in Windows, Word, Excel, Outlook
Functional in PowerPoint
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Craig Smith 123 Westview Drive N.W.
City, State Zip Code Hone Phone: xxx-xxx-xxxx
OBJECTIVE To obtain a full time position as a petroleum pipeline technician in the petroleum industry.
EDUCATION Stark State College, North Canton, Ohio Associate of Applied Science in Petroleum Pipeline Technician May 2016 Petroleum Pipeline Technician – One-Year Certificate May 2016
SKILLS AND COMPETENCIES Proficient in SCADA applications Familiar with Corrosion assessment
Understand FloBoss Meter Operations Can Measure Pipeline Pressure
Ladder logic Ladder logic Familiar with Cathodic protection
Very Responsible Self-motivated
Team work Adaptable to changing technology
RELATED COURSES Mechanical Drive Components
Gas Compression and Flow Dynamics
Electrical Circuits and Devices
Introduction to SCADA
Corrosion Basics
Petroleum Instrumentation
Basic Pipeline Operations
Basic Pumps
WORK EXPERIENCE Intern, Architects Plus, Canton, Ohio June 2011 – Present Cashier, The Superlicious Pizza Shop, Canton, Ohio May 2009 - Present Student Assistant, XYZ High School, Canton, Ohio September 2008 – May 2010
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JANE R. JONES 123 Ventura Street
Wonderful, OH 44000 330.123.4567 [email protected]
OBJECTIVE To obtain a position as a dental assistant EDUCATION Stark State College, North Canton, Ohio Associate of Science, Dental Assisting November 2012 Key Topics
Dental sciences
Dental materials
Dental radiography
Chair side procedures
Dental office management
Preventative dentistry CERTIFICATION Eligible for testing as a Dental Assistant Radiographer and Ohio Certified Dental Assistant SKILLS
Computer literate Medical terminology Familiar with dental equipment such as Sterilization techniques Commitment to quality Customer service oriented Good communication skills
EMPLOYMENT Activities Assistant Adult Day Care Center, Massillon, OH January 2010 – August 2012
Planned and prepared daily activities Assisted clients in carrying out activities Completed required administrative paperwork Coordinated with local area referral contacts
Dietary Aide City Hospital, Massillon, OH September 2008– January 2010
Provided concerned, helpful assistance to patients Served meals in a professional and timely manner
VOLUNTEER EXPERIENCE March of Dimes Volunteer, 2008 to present Student Association of Dental Assistants, Member
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CAROLE SMITH 123 Highway Drive
Canton, OH 44718 330.000.0000
OBJECTIVE To obtain a position as a pharmacy technician
EDUCATION Stark State College – North Canton, OH Completed Pharmacy Technician Training Program, May 2012 Key Topics
Medical terminology, reading and interpreting prescriptions
Generic and brand names of drugs
Dosage calculations and dose conversions
Dispensing of prescriptions, unit doses and inventory control
8 hours clinical experience
SKILLS
Computer literate
Medical terminology
Familiar with pharmacy equipment, such as scales and pill counters
Customer service oriented
Commitment to accuracy
Good communication skills
EMPLOYMENT Activities Assistant, Adult Day Care Center, Massillon, OH January 2010 - Present
Planned and prepared daily activities
Assisted clients in carrying out activities
Completed required administrative paperwork
Coordinated with local area referral contacts
Medical Transcription, City Hospital, Massillon, OH September 2006 – January 2010
Transcribed outpatient hospital dictation using Microsoft Word
Assembled charts
Dietary Aide, City Hospital, Massillon, OH September 2004 - September 2006
Provided concerned, helpful assistance to patients
Served meals in a professional and timely manner
VOLUNTEER EXPERIENCE March of Dimes Volunteer, 2005-2010
Hall of Fame Festival, 2006
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CAROLE EDWARDS 123 Highway Drive
Canton, OH 44718
330.000.0000
OBJECTIVE
To obtain a position as a veterinary assistant
EDUCATION
Stark State College – North Canton, OH
Completed Veterinary Assistant Training Program, May 2012
Key Topics
Animal restraint and control
Patient care
Inoculation procedures
Basic Laboratory skills
Assisting in surgery
Front desk operations
Eight hours clinical experience in animal hospital
SKILLS
Computer Literate
Basic office procedures
Familiar with veterinary surgical and laboratory test equipment
Customer service oriented
Commitment to accuracy
Good communication skills
EMPLOYMENT
Activities Assistant – Adult Care Center, Massillon, OH January 2008 – Present
Planned and prepared daily activities
Assisted clients in carrying out activities
Completed required administrative paperwork
Coordinated with local area referral contacts
Medical Transcription – City Hospital, Massillon, OH September 2004 – January 2008
Transcribed outpatient hospital dictation using Microsoft Word
Assembled charts
Dietary Aide – City Hospital, Massillon, OH September 2001 – September 2004
Provided concerned, helpful assistance to patients
Served meals in a professional and timely manner
VOLUNTEER EXPERIENCE
March of Dimes Volunteer, 2006-2008
Hall of Fame Festival, 2012
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Victor Fleming 1298 Cleveland Avenue N.W.
Uniontown, OH 44978 987. 654.0123
OBJECTIVE To obtain a position in the video production industry
EDUCATION Stark State College, North Canton, Ohio Associate of Applied Science in Digital Video Media Technology May 2013
Dean’s List: Fall 2011, Spring 2012
COURSE WORK IN MAJOR
Advanced Video Production
Internet/Intranet Design and Development
Visual Basic Programming
Flash Animation and Design
Development
Lighting and Cinematography
3D Graphics Modeling
Graphic Arts Design
Advanced Video Editing
Compositing
Authoring and Video Compression
Digital Photography
SKILLS
Adobe Photo Shop
Adobe After effects
Adobe Premier Pro
Adobe Encore
Sony Sound booth
Celtx
3D SMas
Blender
Microsoft Word
Microsoft Access
Microsoft Excel
Microsoft PowerPoint
EQUIPMENT Cameras: JVC GY-HD250, JVC GY-HD700U, Canon XH A1, Panasonic HD AG-HVX 200A, Panasonic SD AG-DVC60, Sony PMWEX1 Lighting: Lowel Pro-lights, Lowel Tota Lights, Altman 650L-Hm Fresnal lights, Anton Bauer UL2-20 Ultralight on Camera Light Tripods: Libec & Manfrotto tripods Adapters: Letus 35 Adapter for Sony EX1 Specialized equipment: Dollies and Glidecam
WORK EXPERIENCE Dave & Busters, Cleveland, OH Manager September 2009-Present
Oversee day-to-day operations of the establishment
Evaluate and assess employees/job reviews
Daily financial transactions
HONORS & ACTIVITIES Spartan Media Awards Canton Film Festival Member IMDB
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JANET L. SMITH 123 Anywhere Drive N.W.
Massillon, OH 44646 330.000.0000
OBJECTIVE To obtain a dental hygiene position in a team environment contributing to the success of the practice.
EDUCATION Stark State College – North Canton, Ohio Associate of Applied Science in Dental Hygiene May 2012
Deans List Fall and Spring 2011
License Exam April 2012
GPA 3.5
Dental Hygiene Coursework Completed three (3) hours observation in a periodontal office (Dr. Smith – Canton, OH)
Participated in community health presentation at the Oriana House
Participated in “Give Kids a Smile” event
Supervised hands-on experience in the Stark State Dental Hygiene Clinic Dental Institute – Cuyahoga Falls, Ohio May 2005 Diploma in Dental Assisting
WORK EXPERIENCE Dental Assistant, John Jones, DDS, Canton, Ohio May 2009 – May 2015
Performed four-handed dentistry
Ordered and organized supplies
OSHA Manager
Delivery Driver, Pizza Plus, Canton, Ohio May 2006 – May 2012
PROFESSIONAL ORGANIZATIONS Student American Dental Hygiene Association (SADHA), Secretary Represented SADHA at Ohio Dental Association annual meeting Organized community projects
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JOAN M. SMITH 123 Smith Avenue
Anywhere, Ohio 44600 330.000.0000
[email protected] Email: [email protected]
OBJECTIVE To obtain an entry-level position in financial services using my customer service and sales skills to assist customers in making the right financial planning choices EDUCATION Stark State College, North Canton, Ohio Associates of Applied Business in Financial Services Technology and Business Management -Finance Major Anticipated Graduation Date: May, 2018
GPA: 3.8 Course Work in Major
Business Finance
Investments & Securities
Financial Accounting
Principles of Marketing COMPUTER SKILLS
Proficient using Microsoft Word, Excel, PowerPoint
Experienced with Adobe Photoshop
Familiar with Adobe Elements EMPLOYMENT Local Lending Bank, North Canton, Ohio March 2011 – present Customer Service Representative
Assisted customers with financial transactions
Confirmed balances and answered questions
Opened new accounts
Discount Dollar Store, North Canton, Ohio January 2005 – March 2011 Department Head – Stock Department
Maintained inventory
Displayed merchandise in strategic locations
Served customers in positive, friendly manner
Recognized for outstanding job performance
Recommended for promotion
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Isabella M. Smith 123 Anywhere Road Canton, Ohio 44718
330-123-4567 [email protected]
OBJECTIVE To obtain a position as a health information technician EDUCATION Stark State College, North Canton, Ohio Associate of Applied Science, Health Information Technology May 2012
CAAHEP accredited
GPA: 3.2
Dean’s List: Fall 2010, Spring 2011
Served as secretary for Stark State’s student health information technology organization Health Information Externship, 160 hours, Mercy Medical Center January 2012 – May 2012
Assisted in analysis of medical records
Collected structure data
Assisted with coding of diseases using ICD-9
Assisted in quality improvement activities CERTIFICATION Scheduled to take AHIMA National Certification Exam June 2012 SKILLS
Experienced with Microsoft Word
Excellent in CPT/ICD-9 Coding
Skilled in Medical Terminology WORK EXPERIENCE Bookkeeper, The Booker Company, Massillon, Ohio May 2008 - Present
Handle record keeping, accounts receivable, accounts payable and payroll
Dietary Aide, City Hospital, Massillon, Ohio April 2006 - April 2008
Provided concerned, helpful assistance to patients when needed
Served meals in a professional and timely manner
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ANTHONY M. JONES 2222 First Avenue Canton, OH 44708
330.000.0000 [email protected]
OBJECTIVE To obtain a position as a multimedia designer with the opportunity to create audio/video productions, interactive Web sites and multimedia CD’s EDUCATION Stark State College, North Canton, OH Associate of Applied Science in Interactive Media Technology May 2012
GPA: 3.2
Dean’s List: Fall 2011, Spring 2012 RELATED COURSE WORK AND COMPUTER SKILLS
Visual C/C++
Java
Visual Basic 6.0
HTML
Microsoft Access/SQL
Adobe Illustrator, Photoshop
Macromedia Flash MX
Dreamweaver
Microsoft Office
ASP/VB
3D Graphics and Animation
PC Maintenance
Basic LAN and WAN Network Setup
EMPLOYMENT Store Assistant, Jones Motorcycle Shop, Canton, OH June 2011 – Present
Assist manager with processing accounts receivable and accounts payable
Run errands and deal tactfully with customers
Open and close shop as needed Intern, Diversified Designs, Inc., Canton, OH June 2012 – August 2012
Met with clients to assess information required
Assisted with design and creation of web pages for several different companies HONORS AND ACTIVITIES Association of Information Technology Professionals (AITP) Spring 2011 – Present Peer tutor in calculus Spring 2012
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JENNIFER M. SMITH 123 Anywhere Road Canton, Ohio 44718
330.123.4567 [email protected]
OBJECTIVE To obtain a position as a medical assistant Special area of interest: clinical
EDUCATION Stark State College, North Canton, Ohio
Associate of Applied Science, Medical Assisting Technology May 2012
Completed advanced phlebotomy and ophthalmology electives
CAAHEP accredited
GPA 3.2
Dean's List Fall 2009, Spring 2012
Served as secretary for Stark State's student medical assisting organization
Medical Assistant Externship, 160 hours, Drs. Jones & Jones Jan 2012 – May 2012
Worked as receptionist scheduling patient appointments
Arranged patient and doctor referrals
Posted charges, insurance and personal payments
Filed insurance and Workers’ Compensation claims
Roomed patients and prepared charts for the doctor
Assisted with physical exam and measured vital signs
CERTIFICATION Scheduled to take AAMA National Certification Exam June 2012
SKILLS
Microsoft Word
Telephone Triage
CPT/ICD-9 Coding
Medical Terminology
Med iSOFT Medical Accounting
Venipuncture
Medication Administration
Diagnostic Testing
WORK EXPERIENCE Bookkeeper, The Booker Company, Massillon, Ohio May 2007 - Present
Handle record keeping, accounts receivable, accounts payable and payroll
Access computerized information to answer general question
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JANE R. SMITH 123 Rolling Drive NW
Smith, OH 44000 330.234.5678
OBJECTIVE To obtain a position as a medical coder, using my education and skills to contribute to the success of my employer EDUCATION Stark State College, North Canton, Ohio Medical Coding Certificate Program - One-Year Certificate July 2012 Key Topics
Medical Terminology
Principles of Human Structure and Function
Pathophysiology
Pharmacology
ICD-9-CM, CPT-4, DRGs, APCs and other third party reimbursement methodologies
Thorough understanding of the content of the medical record, legal and ethical issues and information systems
X# hours supervised coding experience at XYZ Hospital
CERTIFICATION Eligible to sit for CCA exam, (Certified Coding Associate) SKILLS
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Detail oriented, committed to quality EMPLOYMENT Activities Assistant Adult Day Care Center, Massillon, OH January 2009- Present
Plan and prepare daily activities
Complete required administrative paperwork
Coordinate with local area referral contacts Dietary Aide September 2006 - January 2010 City Hospital, Massillon, OH
Provided concerned, helpful assistance to patients
Served meals in a professional and timely manner VOLUNTEER EXPERIENCE March of Dimes Volunteer, 2005 Student Government Participant, 2011
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GAVEN ANDREWS 123 10TH Street N.E City, State Zip Code
330.123.4567 [email protected]
OBJECTIVE Experienced staff accountant looking to obtain a challenging position in the field of accounting or business management utilizing my education, experience and skills EDUCATION Stark State College, North Canton, Ohio Associate of Applied Business in Accounting Technology May 2010 SUMMARY OF SKILLS AND QUALIFICATIONS
Over X# years as a staff accountant
Processed and managed accounts payable records for ________ using _______
Processed payroll for x# employees, using ________ software
Proficient in Mas90, QuickBooks, DacEasy, Microsoft Word, Excel
Work to maintain 100% accuracy RELATED WORK EXPERIENCE Subcontractor IPM Sales, Canton, Ohio September 2016 – December 2016
Updated accounts payable records
Insured that invoices and payments to vendors were correct in the accounting system Staff Accountant for CPA firm Spherion, Canton, Ohio July 2016 – August 2016
Processed payroll and performed accounting duties for clients
Performed accounting duties for clients and updated account records Staff Accountant for Bank Spherion, Canton, Ohio September 2015 – June 2016
Coded, prepared and paid vendors for all branches in Ohio after manager approval
Paid employee reimbursement expense reports
Assisted CFO with various bank account reconciliations Assistant to the Executive Director September 2014 – August 2015 Habitat for Humanity of Massillon, Massillon, Ohio
Managed all fiscal activity and performed all other administrative functions
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Gaven Andrews Page 2
Property Manager Victory Economic Development Corporation , Canton, Ohio April 2013 – August 2014
Performed accounting duties
Collected rent, paid bills, contacted service work for repairs
Met with prospective tenants to show vacant units
Accounting Clerk Martin Pallet Inc., Massillon, Ohio January 2006 – August 2012
Processed accounts receivable and payables, payroll and produced related tax reports and returns
Promoted to controller with duties including overseeing all accounting functions
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JENNIFER M. SMITH 123 Anywhere Road Cell: 330.123.4567 Canton, Ohio 44718 Email: [email protected]
_________________________________________________________________________________
CAREER SUMMARY Respiratory therapist with sound understanding of the respiratory system and principles of respiratory therapy care. Possesses a solid knowledge of the provision of age specific respiratory care to people from neonatal to elderly populations. Strong understanding of HIPAA rules regarding patient confidentiality and a passion for helping people. Great team member willing to learn and accept direction from medical staff. EDUCATION Stark State College, North Canton, Ohio Associate of Applied Science, Respiratory Care May 2016
GPA 3.2
Dean's List: Fall 2014, Spring 2015
Stark State's Respiratory Therapy Club, Secretary, 2014-2016
Clinical Experience, 160 hours, Drs. Jones & Jones January 2015 – May 2015
Worked as a student respiratory therapist in a temporary position while a therapist was on leave.
Evaluated and assessed patient respiratory health under the supervision of a respiratory therapist.
Designed respiratory treatment programs
Maintained patient confidentiality.
Had hands-on learning of providing respiratory therapy to people of all ages.
CERTIFICATION Scheduled to take National Board of Respiratory Certification NBRC June 2016
SKILLS Plan development Therapy documentation Care verification Breathing exercises Bag/mask ventilation Intubation assistance Disinfection protocols Suction techniques Artificial airways Arterial blood gas sampling Flow volume interpretation Advanced ventilator modalities WORK EXPERIENCE Bookkeeper, The Booker Company, Massillon, Ohio May 2005 - Present
Handle record keeping, accounts receivable, accounts payable and payroll
Access computerized information to answer general questions
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KELLY R. JONES 123 Main Street, Apt. 101
Cleveland, OH 44301 202. 555.1234
OBJECTIVE To obtain a Human resources representative position in the Cleveland area
EDUCATION Stark State College, North Canton, Ohio Associate of Applied Business, Human Resources May 2016
Dean’s List: Spring 2014
COURSE WORK IN MAJOR Human Recourses Management Labor Relations
Personnel Law I & II Corporate Communications Management Theory Human Relations Industrial Psychology Union-Management Relations
WORK EXPERIENCE Human Resources Internship JP Morgan Chase, Columbus, Ohio June 2015-August 2015
Supported corporate recruiting for retail banking operations in Columbus, Cleveland, Dayton, and Akron
Responsible for developing position requisitions based upon manager requests and developing a sourcing plan
Developed advertising program and conducted first-level interviews to screen for appropriate job candidates
Refined Internet sourcing strategy, including developing automated posting of jobs at corporate Web site as well as other commercial job sites
Office Assistant First Commercial Credit Union, Anytown, Ohio May 2014-August 2014 - May 2013-August 2014
Responsible for processing of monthly statements and balance inquiries
Developed formal system for employee file documentation
Wrote internal management guidelines for employee disciplinary policy
ACTIVITIES Vice President, SHRM, Student Chapter, 2015-2016
Member, SHRM, Student Chapter, 2013-2016
Member of varsity volleyball team, 2014-2016
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MICHAEL J. STARSKEY 2391 Main Street
North Canton, OH 44720 330. 234.5678
OBJECTIVE To obtain a full time or part time, commissioned, law enforcement opportunity.
EDUCATION Stark State College, North Canton, Ohio Police Science – One -Year Certificate, May 2013
Scheduled to take the Ohio Peace Officer Training Commission on May 22, 2013
CERTIFICATIONS Defensive Driving
Firearms
CPR for Professional Rescuers
First Aid
Hazmat Awareness
SKILLS Provide for public safety by maintaining order, responding to emergencies, protecting people and
property, enforcing motor vehicle and criminal laws, and promoting good community relations.
Record facts to prepare reports that document incidents and activities.
Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
Identify, pursue, and arrest suspects and perpetrators of criminal acts.
Patrol specific area on foot or motorized conveyance, responding promptly to calls for assistance.
Review facts of incidents to determine if criminal act or stature violations were involved.
Render aid to accident victims and other persons requiring first aid for physical injuries.
Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed.
Testify in court to present evidence or act as witness in traffic and criminal cases.
Photograph or draw diagrams of crime or accident scenes and interview principles and eyewitnesses.
EMPLOYMENT Security Guard, XYZ Security, Canton, OH April 2010-Present Private Security, Grange Personal Protection, Kent, OH May 2008-March 2010 Guide, Movies & More, North Canton, OH July 2006-April 2008
MILITARY Ohio Army National Guard, 2003
VOLUNTEER/COMMUNITY INVOLVEMENT Kids College-Finger Printing, 2005 Jackson Belden Chamber of Commerce Food Fest & Fireworks-Security, 2005, 2006
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JOHN P. SMITH 6200 Frank Avenue N.W. North Canton, OH 44720
330. 494.6170 [email protected]
CAREER SUMMARY To begin my career in the oil and gas industry, utilizing my previous mechanical, physical, and extensive logistic experiences. Gaining the opportunity to apply the education and knowledge within the upstream, midstream, and downstream activities while also including the service and supply side of the industry.
EDUCATION Stark State College, North Canton, Ohio Pursuing an Associate of Applied Science in Petroleum Technology May 2016 CERTIFICATIONS IADC Rig Pass Defensive Driving Basic Rigging Aerial Work Platform Basic First Aid/CPR Rough Terrain Forklift
SKILLS
Keep pipe deck and main deck areas clean and tidy
Unscrew or tighten pipes, casing, tubing, and pump rods, using hand and power wrenches and tongs
Walk flow lines to locate leaks, using truck winches and motorized lifts, or by hand
Bolt together pump and engine parts
Guide cranes to move loads about decks
Supply equipment to rig floors as requested, and provide assistance to roughnecks
Dismantle and repair oil field machinery, boilers, and steam engine parts, using hand tools and power tools
Clean up spilled oil by bailing it into barrels
Dig drainage ditches around wells and storage tanks
WORK EXPERIENCE Delivery Driver, H & H Auto Parts, Canton, OH January 2012- January 2014 Counter Sales, Hall’s Courier Service, Uniontown, OH February 2008-December 2011
MILITARY United States of America-Air Force, Master Sgt. January 2009-Present Computer Operator/Database Manager
VOLUNTEER/COMMUNITY INVOLVEMENT Pro Football Hall of Fame-Grand Parade, August 2013 XYZ Parent’s Group, September 2012-June 2012
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MICHAEL T. LEWIS 123 Highway Road Canton, OH 44718
330. 123.5467 [email protected]
OBJECTIVE To obtain a position as an automotive technician, service advisor or fleet maintenance technician
EDUCATION Stark State College, North Canton, Ohio Associate of Applied Science in Automotive Technology Anticipated Graduation Date: May 2017
GPA: 3.6
Dean’s List: Fall 2015, Spring 2016
COURSE WORK IN MAJOR Automotive Service Skills Engine Systems Performance Diagnosis Automotive Systems and Engine Applications Advanced Automotive Electronics Engine Diagnosis and Major Service Computerized Vehicle Control Vehicle Chassis Systems Automotive Drivetrain I & II Automotive Electrical and Accessory Systems Automotive Diagnosis Applications Automotive HVAC Systems Alternative Fuels and Advanced Fuel and Emissions Management Systems Automotive Systems
CERTIFICATIONS ASE Certified: Auto Maintenance and Light Repair Certification Truck Equipment Certification Automobile Service Consultant Certification
WORK EXPERIENCE Counter Sales, All Parts, Canton, Ohio June 2012 - Present
Assist customers with purchases
Deliver parts to dealerships/garages
Answer questions and research needs
COMPUTER SKILLS Efficient in Microsoft Word
Familiar with Microsoft Excel
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SAMPLE CHRONOLOGICAL RESUME
Connie Communicator 3333 Main Street
Canton, OH 44711 330. 555.1234
QUALIFICATIONS SUMMARY
Experienced communications professional with excellent relationship-building skills. Excellent track
record for meeting and exceeding goals and objectives. Solid project management skills.
EDUCATION University of Michigan, Ann Arbor, Michigan Bachelor of Science, Applied Communications May 2004
Magna Cum Laude Stark State College, North Canton, Ohio Associate of Arts in Communication December 2002
GPA: 3.8
President’s List: Fall 2000, Spring 2001
Dean’s List: Spring 1998, Fall 1999
WORK EXPERIENCE Communications Specialist, Communicate R Us, Ann Arbor, Michigan June 2007- Present
Write and edit copy for internal and external communication pieces
Develop brochures and other customer reference materials
Coordinate the distribution of materials with vendors and internal/external operations
Consult on development and implementation of communication strategies
Assisted with development of a comprehensive benefits communication package
Created design for an Office of Communications website, which averaged 400 hits during the
first of quarter of release.
Account Executive, Peterson Public Relations, Cleveland, OH February 2005-May 2007
Coordinated public relations activities and news conferences
Wrote press releases
Coordinated a major fundraising event which totaled approximately 500 guests in attendance
and yielded $350, 000 in proceeds
Increased overall account revenues by 10%
Developed, designed and implemented an automated customer feedback process, which
reduced administrative overhead costs by 30%
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THE JOB SEARCH
Looking for a position is a full time job in itself. You cannot be satisfied with just
registering with the Career Development Office on-line job board. That should be
only one part of the overall search. Some additional sources of job opportunities
are listed below.
Stark State College On-Line Job Board - Students are eligible to upload resumes on the College
Central Network - www.collegecentral.com/starkstate
Newspapers - Check the classified/help wanted sections of newspapers from the geographic areas
of your choice. Sunday editions usually contain the most comprehensive listings.
Government Employment Services - Agencies such as The Ohio Means Jobs and the United States
Federal Government can supply job listings from around the state and nation.
Personal Contacts - Do not underestimate the importance of your own "connections." Check with
friends and relatives regarding possible openings within their places of employment. Contact Stark
State College graduates from your technology who are currently employed in the field.
Fee Employment Agencies - These agencies assist applicants in their job search on a fee basis. In
some cases, the fee is paid by the applicant; in others, it may be paid by the employer. Be sure to
understand your obligation when you deal with them. Try to get references from someone you know
who has had dealings with the agency you select.
Job Choices Publication - You will find these publications on our Career Development web page,
under Career Planning and Employment Links.
Occupational Outlook Handbook (OOH) - This government publication contains a wealth of
information regarding the employment outlook, expected earnings, etc., on a broad range of careers.
Go to: www.bls.gov/ooh
Temporary Employment Agencies - Many employers hire through temporary agencies. These
positions often lead to a full-time, permanent job and give you access to internal job openings within
the company. Contact SSC Career Development office for a list of temporary agencies in the area.
Employer Contact Information – Contact the Career Development office which may be able to
assist you with obtaining employer contact information.
SSC and Other Faculty - Your teachers, those who know you best, are a good source of job leads.
They have many contacts within the business community. Make sure those faculty members that
you know well are aware you are in the job market and have a copy of your resume.
THE INTERNET - There are scores of employment services on the Internet. These services list
available jobs and resumes of available workers. The Internet is also a good source for researching
companies, and has a myriad of information on every aspect of the job search. Contact the Career
Development office for additional information. *
SSC Career Development Web Page - There are a number of web-based career planning and
employment links.
*ONE NOTE OF CAUTION! If you decide to submit your resume to an employer and/or a job search
service on the Internet, remember there is NO way to guarantee confidentiality of the information. In other
words, "IF YOU DON'T WANT THE WORLD TO KNOW, DON'T PUT IT ON THE INTERNET."
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TIPS FOR FILLING OUT EMPLOYMENT APPLICATIONS
During your job search and despite your quality resume, many employers will ask you to complete an application
form. It provides them with additional information about you, so USE IT TO YOUR ADVANTAGE!
* neatness *thoroughness *correct spelling
By demonstrating all of the above, you can prove you are organized, capable, thoughtful, responsible, honest and
careful -- excellent qualities of a prospective employee.
1. Read the application completely before filling it in. This avoids errors that need to be scratched out or erased.
2. Unless told otherwise by the employer, use a black ink pen.
3. Print all information unless it says to write.
4. Put something in every section of the application. If the item does not apply to you, put "N/A" (for not
applicable) or draw a line through it. Never leave any part of an application blank because the employer may
think you overlooked it.
5. The following is a list of information usually required for an application. Have this information written down
and take it with you to the employer for your convenience and accuracy in completing an application.
A. Your social security number
B. Phone number(s) - include home, cell and work, complete with area code
C. List of current and previous jobs
Employers' name(s), complete address and phone number
Dates you began work and when you left (usually month and year)
Reason for leaving a job (be honest, try to be positive)
Full name of supervisor and his/her title
Your job title or position
A brief description of job duties, activities, or responsibilities
D. Education
College(s) or training program(s)
Name and address of institution(s)
Area of study
Type of degree and date of graduation
High School (same as above)
E. Military History
Dates of service
Branch of service
Position and rank held
Type of discharge
F. References
Name of person and your relationship to that person. References should be professional.
Complete address including zip code; email address if available
Telephone number complete with area code (indicate work, cell or home)
Job title of that person
Always ask permission
G. Personal data (height, weight, race, marital status, number of dependents, etc.) CANNOT be required
legally unless it relates to the job.
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ELECTRONIC RESUMES (Also known as e-resumes)
There are several ways to send an electronic resume to an employer. Let’s explore the
different possibilities:
Employer’s own Website
The employer may ask the job seeker to apply online at the employer’s Website.
Instructions will be provided on the site. It may be helpful to have a “plain text”
resume to cut and paste information into employer’s resume builder. Organizing
your resume chronologically will make the process easier.
E-mail resume as an attachment
Imbed a resume in the body of an e-mail
Take care to follow employer’s resume submission requirements
It won’t do a job seeker any good if the employer can’t open the e-mail
To create a plain text resume
Click on “save as”
Create a new file name
Click on “plain text” format
Click “save”
Resume and Job Search Manual 44 | P a g e
TIPS FOR E-MAILING RESUMES:
COMPUTER-FRIENDLY RESUME TIPS
1. Focus on nouns, not verbs.
2. Use popular, non-decorative typefaces such as Arial.
3. Use a font size of 10 to 12 points
4. Avoid italic text, script, and underlined passages. Capitalized words and
boldface are acceptable.
5. Avoid graphics and shading. Don’t compress spaces between letters.
6. Avoid horizontal and vertical lines.
7. Your name should be the first readable item on each page.
8. Be aware of employer’s directions for electronic submission. Some
employers prefer the resume text imbedded in the body of the e-mail.
Others prefer the resume submitted as an attachment with software
requirements specified. Include an introductory message describing your
skills and experience and why you feel you are qualified.
9. It is always a good idea to have a hard copy resume on quality paper to
take to interviews. Use light-colored, standard size paper, printed on one
side. Do not staple or fold on a text line.
Resume and Job Search Manual 45 | P a g e
PERSONAL INTERNET PRESENCE Job Seeker Self-Assessment
Good Impression?
What is the e-mail address you use on your resume?
Is this e-mail Permanent Expiring in the near future?
Is my e-mail Professional Funny Offensive?
Google Yourself
Have you used a search engine to see what information about you is available on the internet?
Regularly Occasionally Twice Never If
you have, were you comfortable with what you found?
Yes No
Social Networking
Do you belong to a social networking site (e.g. Facebook, Twitter, LinkedIn, etc.)?
Yes No
What about your own Web page or blog? Is it professional?
Yes No
For each site you belong to, would you be comfortable with the employer seeing it?
Profile? Definitely Give me a minute Employers look at this?!
Pictures? Definitely Give me a minute Employers look at this?!
Groups? Definitely Give me a minute Employers look at this?!
Friend’s comments? Definitely Give me a minute Employers look at this?!
Friend’s Profiles? Definitely Give me a minute Employers look at this?!
Resume and Job Search Manual 46 | P a g e
Resume Posted on Career Website?
monster.com careerbuilder.com careerbound.com
Other
Is your resume on their sites current?
Yes No
For each site where you have it posted, are you familiar and comfortable with the site’s privacy
policy?
Yes No Have no idea
If your resume is posted on the internet, do you know when the resume will be removed from the
site?
Yes No
Do you know how to remove your resume from a site?
Yes No
Do you follow “If you wouldn’t want to read it on the front page of the newspaper, don’t put it in
an e-mail or on the internet” rule?
Action Plan
Based on your answers, are you comfortable with your internet presence?
Yes No
If you answered no, what steps do you plan to take to improve your image?
If you answered yes, what strategic steps could you take to enhance your Web presence?
Internet Presence (Continued)
Resume and Job Search Manual 47 | P a g e
TIPS FOR EFFECTIVE PHONE CONTACTS
Sometimes, an employer may post a job which says, no calls or inquiries. If this is the case, please
do not call! However, if a posting does not say this, and you would like to contact the employer by
phone, below are tips that may be helpful.
1. Get to the Hiring Authority
You need to get directly to the person who would supervise you. Unless you want to work in
the Human Resources Department, you wouldn't normally ask to talk to someone who does.
Depending on the type and size of the organization you're calling, you should have a pretty good
idea of the title of the person who would supervise you. In a small business you might ask to
speak to the person in charge of hiring a particular position. In a larger one, you would ask for
the name of the person who is in charge of a particular department.
Some organizations will not allow you access to the hiring manager. If that is the case, then feel
free to discuss your interest with Human Resources.
2. Get the Name of a Person
If you don't have the name of the person you need to speak to, ask for it. For example, ask for
the name of the person in charge of the warehouse if that is where you want to work. Usually,
you will be given the name and your call will be transferred to him immediately.
3. When Referred by Someone Else
It is always best to be referred by someone else. If this is the case, immediately give the name
of the person who suggested you call. For example say:
"Hello, Mr. Beetle. Joan Bugsby suggested I give you a call." If the receptionist asks why you
are calling say:
"A friend of Mr. Beetle's suggested I give him a call about a personal matter."
Resume and Job Search Manual 48 | P a g e
TELEPHONE MANNERS AND THE ANSWERING MACHINE
We all know how important first impressions are in the job search process. One of the very first
impressions that employers have of a job applicant is the screening interview which is often conducted
over the phone. These interviews are usually handled by a human resource representative to see if
minimum qualifications for a job are met.
After the company’s human resources representative decides from your application, cover letter and
resume that you are a possible candidate, he/she will most likely call you at your home. While looking
for a job, it is important to have a professional message on your answering machine. Your message
should suggest that you are a sincere, business-minded person who may fit in well with the company.
Your message should also identify you in some way. For example, “You have reached the Smith
residence” or “You have reached 330.123.4567.”
The manner in which you answer the telephone also is important. DO NOT answer the telephone with
a “yeah,” “whassup” or a grunt that signifies you are alive. If you have young children who answer
the phone, DO NOT let them carry on a conversation with the employer. Go immediately to the phone
yourself!
Advise anyone who answers the phone to ask for information about the caller and write it down so
that you may return the call.
Keep a pad of paper and pencil by the phone in case the employer calls to set up an interview. It’s also
a good idea to keep a copy of your resume, and if appropriate, a copy of your portfolio close at hand
for easy reference. Be sure to write down the date, time and location of the interview, as well as the
interviewer’s name.
Avoid asking such things as how much the job pays and how many miles it is from your house to the
company. Usually salary is not discussed until a job offer is extended after an interview.
The interview is the time to sell yourself and your skills to the employer. If you have poor telephone
skills, you may not be invited to interview with certain companies. It is very important to practice
your telephone manners!
If you must leave a message on an employer’s answering machine or voice mail, it is very important
to leave a clear, concise and accurate message. The following information should be included:
Name
Identify yourself; example I am an applicant for the position.
Reason for the call
Current date and time of day
Where and when you can be contacted (phone number and time).
Remember, first impressions count!
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TIPS FOR WRITING COVER LETTERS
Try to capture employer’s interest.
Address letters to a specific person and their title.
Letter should be personalized to each company. A general
format is okay.
Keep it concise and to one page. Structure with three or four
paragraphs.
Be neat and honest.
Write in normal conversational type tone. Avoid being cute.
Type letter on same quality paper as your resume.
Proofread.
Sign original and keep copy for your records.
CONTENT OF A COVER LETTER
Opening: State reason for writing
Refer to job ad
Refer to Web site, date accessed
Refer to job number
Middle: Indicate why you desire the type of work they offer and
what your goals are. Emphasize key qualifications.
Highlight educational credentials, work experience and
personal attributes. State why you want to work for this
particular organization.
Closing: Refer employer to enclosed resume.
Indicate desire for personal interview. Indicate
when you will follow up.
Appreciation: Thank employer for his/her consideration.
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SUMMARY OF CONTENT SECTIONS
FOR COVER LETTERS
Listed below is a summary of the content for each section of a cover letter.
Opening: The first paragraph must capture the employer’s interest. State your reason for writing,
making sure to identify the position or type of work for which you are applying. Also
indicate how you heard about the opening (for example, through the Stark State College
Career Development office, an advertisement in The Repository, from an instructor, etc.)
or how the employer’s name was obtained (for example, Mrs. Hannon in the Stark State
Career Development office recommended that I write to you.) If you are asking about job
openings (as in a search letter) mention how you heard of the organization and how your
interests and skills make your inquiry appropriate.
Middle: State why you are interested in working for this particular organization. Instead of using
glittering generalities, such as “because of your excellent reputation…”, tie your reasons
to pertinent information found from your research on the employer. Then briefly specify
why you desire the type of work they offer and what your goals are. (Does this position
coincide with your goals?) Continue by stating your capacity to succeed in the specific
field of work or job for which you are applying. Emphasize your key qualifications without
being either too modest or arrogant. Highlight your educational credentials, work
experiences, and personal attributes that qualify you for the job. Employers look for
specific achievements. No need to repeat what is on resume, but you may want to add
details to an item mentioned in your resume. If you do not tell the employer why you are
qualified for the job, who will?
Closing: Finally, refer the employer to your enclosed resume for more details. Indicate your desire
for a personal interview and your flexibility as to time and place. If you are living in or
near the same city where the organization is located, it is appropriate to take the initiative
by stating you will follow up your letter with a telephone call to arrange an interview.
Name a certain date when you will call to arrange the time and place. If the organization
or company is out of town, you can mention that you will be in their city on a certain date
and would like to have an interview (if applicable), or ask them to schedule a visit to their
organization at a mutually convenient time by calling you. By requesting an interview,
you are asking for some definite action on the part of the employer.
Note: A well written cover letter will set you apart from applicants who have given it little attention. Be yourself, and have your letter reflect your taste, personality, and style. If you do not receive a response from the employer within two-three weeks, it is acceptable to follow-up with another letter or with a phone call. Be persistent, but courteous in your job search!
Resume and Job Search Manual 51 | P a g e
COVER LETTER SAMPLE
JANET L. JONES 123 Anywhere Road Cell: 330.123.4567
Canton, Ohio 44718 Email: [email protected]
___________________________________________________________________________________
January 1, 2016
Ms. Kristin Hannon
Human Resources Consultant
Serve You Systems, Inc.
923 Market Ave North
Canton, Ohio 44702
Dear Ms. Hannon:
Yesterday, I had the opportunity to speak with Mark Andersen, your representative at the Stark
County job fair. From our conversation, I became very interested in applying for the computer
help desk operator position. Serve You Systems, Inc. is a leader in help desk operations and I
am eager to offer my skills in information technology.
Currently, I am enrolled in help desk/computer support specialist classes at Stark State College.
My course work has included a full range of networking tasks including troubleshooting, new
hardware and application integration. After completing these courses next month, I would like
the opportunity to put my training into practice in a position such as the one that you have
advertised.
I would be interested in speaking with you to discuss the value my strengths and experience can
bring to Serve You Systems, Inc. I can be reached at the above telephone number or email
address. I look forward to hearing from you.
Sincerely,
(Signature)
Janet L. Jones
Use the same
heading that is
on your resume!
Resume and Job Search Manual 52 | P a g e
COVER LETTER SAMPLE
John Smith 2222 First Avenue
Canton, Ohio 44708
330.123.4567
Today’s date
Ms. Margaret Wilson Human
Resource Manager The XYZ
Company
1000 Smith Road
Canton, Ohio 44708
Dear Ms. Wilson:
This letter is in response to your ad for a web developer that was listed in Sunday’s issue of
The Repository. The position seems to fit well with my education, experience and career
interests.
I have been interested in web page design for several years, initially as a hobby and now as a
career. As a recent graduate of Stark State College in Computer Science, I am looking forward
to establishing a career in information technology. My academic program in computer science
emphasized C, C++, Visual Basic, Java and SQL. In addition, I have experience in using
several software packages in web development, including Adobe Illustrator, Photoshop,
Dreamweaver and HTML. While in college, I designed several web pages and gained
knowledge of e-commerce operations.
I am genuinely interested in working for The XYZ Company. Your firm has an excellent
reputation and comes highly recommended to me.
Would you please consider my request for a personal interview to discuss my qualifications
and the position requirements? I will call you within the next two weeks to see if a meeting
could be arranged. Should you need to reach me, please feel free to contact me at 330.123.4567
or [email protected]. My resume is attached for your review.
Thank you for your consideration. I look forward to talking with you. Sincerely yours,
(Signature)
John Smith
Attached
Resume and Job Search Manual 53 | P a g e
COVER LETTER SAMPLE
JOHN ABLE 2222 First Avenue Cell: 330.123.4567
Canton, Ohio 44718 Email: [email protected] ____________________________________________________________________________________________
Today’s date
Mr. Gerald Latham
Laboratory Manager
XYZ Hospital
123 Lab Street
Canton, OH 44000
Dear Mr. Latham:
I am interested in the position of medical laboratory technician, which was recently advertised in
The Repository.
I am very familiar with your facility and am particularly impressed by your dedication to fostering
positive relationships with both your patients and employees. It is important for me to work for a
company where patients’ personal needs and well-being take top priority.
As you will see from my enclosed resume, I will receive my Associate of Applied Science degree
in Medical Laboratory Technology from Stark State College in May 2012. Based on my directed
practice evaluations, I am very detail oriented with strong analytical skills. During my clinical
rotation I gained experience in microbiology, chemistry, serology and hematology. I enjoyed this
experience very much and look forward to starting my career.
Would you please consider my request for a personal interview to discuss my qualifications and
the position’s requirements? I may be contacted at 330.987.6543 or [email protected]. My resume
is enclosed for your review.
Thank you for your consideration. I look forward to talking with you and will follow up next week
by phone.
Sincerely,
(Signature)
John Able
Enclosure
Resume and Job Search Manual 54 | P a g e
LETTER OF JOB INQUIRY/SEARCH
Letters of inquiry do not focus on specific openings, but are more general
to explore if openings exist. Present your qualifications as broadly as your
competencies and interests allow. Let the enclosed resume identify
particular skills or specialized training.
If you find it necessary or preferable to relocate in a specific geographic
area/location, you will want to use letters of inquiry to determine if any
vacancies exist or are anticipated.
In addition to requesting information about current openings, your letter of
inquiry should request application forms or instructions for additional
application procedures.
You should not expect to receive a reply to every letter of inquiry. Some
employers simply are not able to respond to each inquiry they receive.
Although letters are not always acknowledged, it is certainly to your
advantage to make the effort to contact potential employers in your
required or preferred area/location. For best results, enclose a stamped,
self-addressed envelope for the employer’s convenience.
Follow some of the same guidelines appropriate for cover letters, such as
personalizing the letter to a specific company and human resource manager,
using the same type of paper as the resume, and proofreading for errors.
Be neat, honest and concise, avoid being “cute” and mass producing the
letter, and keep a copy for your records.
Resume and Job Search Manual 55 | P a g e
JOB INQUIRY/SEARCH SAMPLE LETTER
Jane Stark 7777 Second Avenue NW
Canton, Ohio 44708
330.123.4567
Today’s Date
Mrs. Linda Foster
Human Resources XYZ Corporation
1234 5 t h Street South Boulevard
Omaha, NE 55555
Dear Mrs. Foster:
I am investigating the possibility of an available administrative assistant position at XYZ
Corporation. I acquired your name and information about your company from the Omaha
Chamber of Commerce.
My Associate of Applied Business degree with an administrative office technology major has
provided me with extensive coursework and work related experience. During my internship, I
received very satisfactory evaluations from my supervisors. I am experienced with Microsoft
Excel, Word and Access. I can type 75 wpm and am very familiar with bookkeeping procedures.
I believe you will find me a highly qualified individual who is organized and able to manage a
full-time position. My resume is enclosed for your review.
I look forward to relocating to Omaha next month. I hope to hear from you regarding available
positions and the opportunity for an interview. I will certainly call you when I arrive in Omaha.
Thank you for your consideration.
Sincerely,
(Signature)
Jane Stark
Enclosure
Resume and Job Search Manual 56 | P a g e
JOB INQUIRY/SEARCH SAMPLE LETTER
Vera Smith 7777 Second Avenue NW
Canton, Ohio 44708
330.123.4567
Today’s date
Mr. /Ms. , Manager
Muffler Brake
123 Anywhere Street
Canton, Ohio 00000
Dear Mr./Ms. :
I am very interested in an entry level automotive technician position with your company.
I will graduate May 2016 from Stark State College with an Associate of Applied Science in
Automotive Technology. My course work at Stark State has included extensive hands- on
training with .., …, and … As an upcoming graduate I am looking forward to starting my
career with a company such as yours. I am particularly impressed with your growth and
dedication to quality.
You will find me able to work well with customers and with associates. Safety and quality are
of utmost importance to me.
Would you please consider my request for a personal interview? I would welcome an
opportunity to meet with you to discuss my qualifications and your job requirements. I may
be contacted at 330.987.6543 or . My resume is enclosed for your review.
Thank you for your consideration. I look forward to talking with you soon.
Sincerely,
(signature)
Vera Smith
Enclosure
Resume and Job Search Manual 57 | P a g e
JOB INQUIRY/SEARCH SAMPLE LETTER
Joyia Dent 7777 Second Avenue NW
Canton, Ohio 44708
330.123.4567
Today’s Date
Mr./Ms.
Title
Business/Organization
Address
City, State Zip Code
Dear Mr./Ms. :
I am investigating a possible change of employment at this time and wish to inquire if you
have a position requiring an individual with my background and qualifications. Enclosed is
my resume detailing 10 years of successful experience in sales and marketing, along with my
education and background.
My technical, communication and organizational skills may best apply to a position with
your organization. While I realize such a position may not be available at this time, I would
appreciate being considered for any appropriate situation which might come to your attention
in the future.
I would seriously consider any relocation which would enable me to utilize my talents in a
position of management capacity. I could be contacted at 330.123.4567 or at the above
address. I would appreciate the opportunity to speak with you concerning my
accomplishments. Thank you for your consideration.
Sincerely,
(signature)
Joyia Dent
Enclosure
Resume and Job Search Manual 58 | P a g e
JOB INQUIRY/SEARCH SAMPLE LETTER
Lee Brown 1234 First Avenue NW
Canton, Ohio 44716
330.123.4567
Today’s date
Mr./Ms.
Title
Company Name
Company’s address
City, State Zip
Dear Mr./Ms. :
The Career Development office at Stark State College has notified me of a vacancy in your
Accounting Department. I would like to be considered an applicant for this position and
have enclosed my resume.
I have completed my accounting internship at Interlake Alloys and will graduate in May
from Stark State College with an Associate of Applied Business Degree in Accounting
Technology with a 3.6 grade point average. The experience I have gained through my
internship and in student leadership positions has provided me with analytical and
organizational skills required for the work demands of an accounting position with your
company. My communication skills and dedication were particularly noted when I was
honored as Accounting Club Student of the Year.
I would appreciate the opportunity for a personal interview with you. I may be reached at
330.123.4567 or at the above address to arrange an appointment at your convenience.
Thank you for your consideration.
Sincerely,
(signature)
Lee Brown
Enclosure
Resume and Job Search Manual 59 | P a g e
THANK YOU/FOLLOW UP LETTER
After every employment interview, a thank you letter should be written and
sent within two days. The letter may be typed, hand-written or emailed.
This letter may be brief, but it should express your appreciation for the
opportunity to interview. Reaffirm your interest in the organization, mention
some key points discussed during the interview, and state that you desire to
continue in the selection process.
Sending a thank you letter displays common business courtesy and can
favorably enhance the employer’s impression of you.
Follow the same basic guidelines as with cover letters and letters of inquiry.
Resume and Job Search Manual 60 | P a g e
FOLLOW UP/THANK YOU SAMPLE LETTER
Sunny Morning 0031 Second Avenue NW, Apt. 6
Greenville, Ohio 44721
330.123.4567
Today’s date
Mr. William Balogh Senior
Engineer Organization’s
Name Organization’s
Address City, State Zip
Dear Mr. Balogh:
Thank you for the time you spent interviewing me for the CAD Technician position available
at Owens-Illinois. Our discussion provided me with additional information on your
department and the available position. I enjoyed the tour of your facility and seeing the CAD
equipment utilized.
I am very interested in the CAD Technician position. Of particular interest to me is the
upcoming Ross drafting project you outlined. Through my internship and position at Stark
State College, I have developed the technical and analytical skills required for this project
and the position.
I look forward to challenging myself through a professional position in CAD and look forward
to hearing from you.
Thank you for your consideration.
Sincerely yours,
(signature)
Sunny Morning
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REFERENCES
A reference is someone a potential employer may contact to ask about you.
Types of References
a. Professional Reference A potential employer will inquire about your work performance
from previous supervisors or associates. If you have work
experience, these are the best to have.
b. Personal Reference A potential employer will inquire about your character or
qualities from personal acquaintances. If you have little or no
work experience, ask reliable persons who know you well to be
a reference.
Methods
a. Written Reference You request a reference to put in writing his/her evaluation of
you. It can be both work and personally oriented. Written
references are convenient for potential employers and are
frequently required in the application process.
b. Verbal Reference You provide potential employers with telephone numbers of
previous supervisors and/or personal acquaintances. An
evaluation of you is discussed over the telephone
A. People who may be references for you should be adults who hold you in high regard, including:
1. Supervisors and/or co-workers from present or past work experiences, (volunteer or employment).
2. College/school instructors, administrators. 3. Personal (neighbors, friends).
B. When to list your references:
1. On employment applications if requested (the application may give specific directions such as no
relatives or no previous employers, so read directions carefully).
2. Have your references’ names, title/position, addresses, telephone numbers, and email address
listed on a separate sheet of paper (typed) so you can provide them easily. This most often
occurs during an interview situation. See sample next page.
C. ALWAYS ask your potential references for permission to use their names. Give references a copy of
your resume and let them know when you have had an interview.
D. Discuss with your references the jobs you are looking for so they will know what to emphasize about
you if called or if writing a letter. They can relate certain qualities about you depending on the type of
job for which you are applying.
NOTE: Be sure you have up-to-date information about your references (position, title, address, telephone number and email address).
Resume and Job Search Manual 62 | P a g e
JILL R. EVANS 123 Fourth Street NW
Anywhere, OH 44556
Telephone: 330.123.4567
[email protected] _______________________________________________________________________________
REFERENCES
Mr. Alfred Smith
Park Ranger
Bear Park
555 Growl Street
Lost, OH 45678
330.987.6543
Ms. Susan Johns
Professor of Marketing
Stark State College
6200 Frank Avenue NW
North Canton, OH 44720
330.222.2222
Mr. Jack Hill
Pool Manager
Hills Resort
478 West Road
Water, OH 22334
330.333.3333
Use the same
heading that is
on your resume!
Resume and Job Search Manual 63 | P a g e
THIRD PARTY RECRUITERS AND TEMPORARY AGENCIES
Third party recruiters, sometimes called employment agencies or “headhunters,” conduct
a job search for an employer to help fill a particular position. Some third party recruiters
specialize in one special field such as nursing, drafting, computer technicians etc. The
third party recruiter solicits the candidates and does the preliminary screening of the
applicants. The agency is paid either by the end employer or by you the applicant. Make
sure before dealing with a third party recruiter that the position is “Fee Paid” (cost paid
by the employer).
Third party recruiters should not be confused with Temporary Agencies such as
Manpower, Accountemps, etc. With these agencies you are actually employed by the
agency, but work at the employer’s site. Some employers hire all new employees through
a temporary agency. In other words, you work for the temporary agency first, and after a
period of time, you are hired by the end-employer. This is sometimes called “Temp to
Perm.”
Some agencies are both third party recruiters and temporary agencies and it is difficult to
tell for sure what the classification is for a certain position. One test for making this
distinction is “Where does my paycheck come from?”
You should consider registering with a temporary agency for several reasons.
1. It may lead to a permanent full time position with that company. (Temp
to Perm)
2. It helps to keep your job skills sharp and gains on-the-job experience
for you so that you are more attractive to other employers.
3. Some people make a career working for temporary agencies and some
agencies are even offering benefits packages now.
Resume and Job Search Manual 64 | P a g e
INTERVIEW PREPARATION CHECKLIST
Read employer literature. Familiarize yourself with the company in regard to products, services, policies,
philosophies, competition, problems, and career paths. Most employers have Web sites that can be
accessed over the Internet.
If you cannot find employer information, consider going to the interview one day early and read the
company brochures in the waiting room, or go early to the interview and review the literature. Talk with
the receptionist and ask him/her for information.
Practice your answers to common questions. Rehearse your interview with a friend.
Bring along several copies of your resume, a list of references and, if appropriate any work samples. Take
a pen and notepad to jot down any information (but don’t take notes during the interview).
Sign up for a mock interview or Interview Stream in Career Development, Room M104.
First impressions are lasting ones. Dress appropriately, be courteous, and make a good impression.
Analyze your strengths and weaknesses, your background, your academic performance, your interests,
personal goals and values. Remember, the employer will want to know what you can do for the
organization. Be prepared to sell yourself.
Prepare questions you want to ask and ask them in a way the interviewer can respond besides “yes” or “no”
and elaborate.
If an emergency does occur make sure you call the employer before the interview time to advise them of
the emergency. There is no excuse for not calling.
THE INTERVIEW Make sure you are on time for the interview. Arrive 15 minutes early and alone. There is no excuse for arriving
late. Remember, your interview starts the moment you set foot in the parking lot.
1. Show self-confidence by making eye contact with the interviewer.
2. Remember to listen.
3. Avoid negative body language, such as…
Frequently touching your mouth
Faking a cough to give you time to think
Chewing on your lip
Forced smile
Swinging or bouncing your foot or leg
Folding your arms
Slouching
Avoiding eye contact
Picking at invisible balls of lint
Scratching your head
4. Wait for the interviewer to sit down or invite you to sit down.
5. If you smoke, make sure you or your resume do not smell like smoke.
6. Be honest!
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DO YOU HAVE WHAT IT TAKES?
WHAT QUALITIES DO EMPLOYERS LOOK FOR IN CANDIDATES?
Of course, the first thing they look for is the ability to do the work required. They
also look for “soft skills” or qualities. Being able to demonstrate that you have these
skills could be the difference in getting the job or not.
According to employers, some of the important qualities are:
1. Communication skills (verbal and written)
2. Honesty/integrity
3. Teamwork skills 4. Interpersonal skills
5. Initiative
6. Detail oriented 7. Analytical skills
8. Flexibility and adaptability
9. Problem solving skills 10. Relevant work experience (ex: through an internship)
CONCLUDING THE INTERVIEW
1. Express your interest in the position –SELL YOURSELF!
2. Ask when you will hear from the organization regarding when the
hiring decision will be made.
3. DO NOT drag out the interview. Follow the interviewer’s lead.
Summarize and indicate your confidence in performing the job. Do
not expect an offer on the spot. Stand, shake hands, and thank the
interviewer.
4. Always leave a good impression, even if you don’t get the job. The
person hired may not work out and you may be the second choice.
5. Send a thank you letter to the interviewer.
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INTERVIEWING ATTIRE
First impressions are lasting. Although few people are hired simply because they are well- dressed,
wearing the wrong outfit has ruined the chances of many job hunters. You should choose clothes
which project the image appropriate to the position you want. Here are some guidelines which may
assist you.
MEN
Bad breath, body odor, dandruff can undo all your efforts in dressing properly.
Do not smell like smoke.
Solid-colored suits best: medium to dark blue and gray or subtle pinstripes.
Shirt and tie should be fairly conservative. No strong patterns or very bright colors.
Wear an undershirt under your dress shirt.
Dark dress shoes are a must; no boots. (Make sure your shoes are polished.) Wear socks
that cover your calves. Socks should match shoes. No white socks.
Hair should be clean and neat.
Facial hair should be well groomed. (There is less chance of offending when you are
clean shaven.)
Special attention should be directed to clean hands and manicured nails. Go beyond
neatness – be immaculate.
No earrings. Basic conservative jewelry is suggested.
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INTERVIEWING ATTIRE WOMEN
Bad breath, body odor,
dandruff can undo all
your efforts in dressing
properly.
Do not smell like smoke.
Neutral colors are best;
beiges, blues and grays.
Pastels are not considered
to be professional.
A conservative pant suit
is acceptable, but not
slacks. Be aware of
industry standards.
Overly feminine items
such as frilly blouses can
work against you. The
idea is to look
businesslike, not sweet
and seductive. Do not
wear above the knee tight
skirts.
Professional shoes are a
must. Closed toe and
closed, low heels are
suggested; boots should
be avoided completely.
Always wear stockings,
even on a scorching
summer day. Bare legs
are not acceptable office
attire.
Stockings should be flesh tone. Colored and textured hose distract from a professional appearance. Carry an
extra pair of hose in case of runs.
Hair should be clean and neat. Shoulder length or shorter is most appropriate for business situations. Long
hair should be pulled back.
Nails should be clean and filed. Light colored polish is acceptable; bright colors are distracting.
Make-up should enhance your features, not overpower them. Avoid excessive make-up.
Don’t use perfumes or scented lotions that will overpower your interviewer.
Jewelry should be conservative. Some experts suggest that no more than 13 accessories be worn.
Do not carry a briefcase with a purse – one or the other.
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JOB INTERVIEW TIPS
DO DO greet the interviewer by name, with a
smile, a firm handshake (no dead fish,
please), and good eye contact.
DO stress your qualifications for the job
opening.
DO recount experiences you have had which
would qualify you for the job.
DO talk and think, as far as possible, about
the future rather than the past.
DO indicate where possible your stability,
attendance record and good safety
experience.
DO assume an air of confidence.
DO approach the employer with respectful
dignity.
DO have a positive attitude.
DO maintain your poise and self-control.
DO try to overcome nervousness or
shortness of breath. (It helps to take a deep
breath).
DO apply for a specific job.
DO keep an open mind.
DO give honest and straight forward
answers to interview questions. Answer
questions with more than one word.
DO take time to think through your answers
before verbalizing.
DO stress the contribution you can make.
DO have available a list of former
employers, times, and dates of employment,
and names of references.
DON’T DON’T keep stressing your need for a job –
you will sound too desperate.
DON’T discuss past experiences which have
no application to the job situation.
DON’T apologize for your age or for
anything else.
DON’T be untidy in appearance.
DON’T be overly confident.
DON’T beg for consideration.
DON’T speak indistinctly or with a muffled
voice.
DON’T be one of those who can do
“anything” – apply for a specific area.
DON’T hedge in answering questions.
DON’T express your ideas on
compensation, hours, etc. early in the
interview.
DON’T hang around or prolong the
interview when it should be over.
DON’T arrive late and breathless for the
interview.
DON’T make claims if you cannot “deliver”
on the job.
DON’T display a feeling of inferiority – be
confident.
DON’T let distractions bother you.
DON’T chew gum or smoke.
DON’T bring your family to the interview.
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QUESTIONS:
EMPLOYER TO APPLICANT
1. Tell me about yourself.
2. What do you see yourself doing five years from now?
3. What are your long-range career goals?
4. What do you consider to be your major strengths?
5. What do you consider to be your weaknesses? What are you doing to improve on these weaknesses?
6. Why do you want to work with us?
7. Tell me some qualities you prefer in a supervisor.
8. Why should I hire you?
9. What do you expect to be earning in five years?
10. In what kind of work environment are you most comfortable?
11. How do you work under pressure?
12. What do you know about our organization? How did you find this out?
13. What other types of jobs are you considering? What other organizations?
14. Do you consider yourself a leader?
15. Were your extra-curricular activities worth the time you devoted to them? Why?
16. Tell me of a time when you demonstrated your analytical abilities.
17. How did you come to be interested in this line of work?
18. What have you enjoyed from previous work experience?
19. What are some of the accomplishments you made in previous work experience?
20. What were your best subjects in school? Why?
21. What were your worst subjects in school? Why?
22. Do you believe your grades are a good indication of your abilities? Explain.
23. Why did you major in ?
24. How do you spend your spare time? What are some of your hobbies and interests?
25. Do you have any questions for me?
APPLICANT TO EMPLOYER
1. What qualities are you looking for in a person to fill this position?
2. Is the available position a new one?
3. Why did the last person leave?
4. What are the opportunities for promotion?
5. Who will supervise me and who will I work closely with?
6. How will my performance be evaluated?
7. How often are performance reviews given?
8. Are salary increases based on performance reviews?
9. How would you describe the office/department/organization environment?
10. What would the training include?
11. Does your organization encourage employees to pursue additional education?
12. May I see a job description?
13. In what ways would you like to see this position change?
14. When will the hiring decision be made?
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DIFFERENT INTERVIEWING TECHNIQUES USED
BY EMPLOYERS
Be prepared – Be knowledgeable – Be adaptable
Behavior-Based Interviewing
A growing number of employers are using an interviewing process called, “BBI” or “Behavior
Based Interviewing.” Some feel this process is a better way to predict how a candidate would
perform on the job and fit into an organization.
Companies may use the “BBI” technique exclusively or in combination with the old standby,
“Tell me about yourself,” type questions.
With “BBI,” the employer, by asking a series of questions, is trying to find out how a prospective
candidate handled a past situation, thereby helping them predict future behavior. A sample
question might be: “Describe the biggest challenge in your last job and how you handled it.”
Another question to evaluate communication might be, “Give me a specific example when a co-
worker or classmate criticized your work in front of others. How did you respond? How has
that event shaped the way you communicate with others?”
Team Problem Solving The employer may give a group of prospective employees a problem to solve and observe how
each person interacts in a team environment.
Presentations
Another screening process used by employers is to have the candidate prepare a written paper
on a given subject and make an oral presentation to a group of current employees. Written and
oral communication skills are extremely important in today’s job market.
Describe the biggest challenge in your last job?
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POSSIBLE BEHAVIOR-BASED INTERVIEWING QUESTIONS
1. How have your education and training prepared you for the job?
2. What class/es do you feel have best prepared you for the job?
3. What are your educational goals for the future?
4. Did your GPA reflect your work ability; why or why not?
5. Do you prefer to work as a member of a team or would you prefer to work individually?
6. How would you describe your ability to get along with people?
7. Describe a conflict that you had with a coworker/classmate.
8. How do you define success?
9. Describe a tense situation and how you dealt with it.
10. Describe your perfect job.
11. Name three things that motivate you.
12. What was the most boring job you’ve ever had?
13. How do you go about making important decisions?
14. Describe a situation where you made a decision and later realized it wasn’t the best decision.
15. Who was the best supervisor/instructor you’ve had, and why?
16. What would your coworkers indicate your greatest strength/weakness is, and give an example?
17. What are your long term career goals?
18. How would the company benefit from hiring you?
19. What accomplishments are you most proud of?
20. Describe your biggest failure.
21. Describe the best employer you’ve ever had.
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INFORMATIONAL INTERVIEWING
What is it?
Informational interviewing is an exploratory type of interviewing, whereby a wealth of
information can be obtained relative to career exploration, making contacts and accessing the
hidden job market.
Making Contacts
Who would be a good candidate for an informational interview?
Someone you know who has knowledge of a certain field.
Professional organization, e.g., you may want to contact a dental society to learn more about the
field of dental hygiene.
A college alumni association who will put you in contact with a graduate who is working in your
field of interest.
An individual in a volunteer network.
Cold calling – could use the phone book.
The Interview
Make sure the person being interviewed knows this is not a job interview, but a way to gather
information.
Be prepared – do some research, know something about the industry or organization.
Prepare a list of questions to ask at the interview.
Be professional – dress appropriately.
Be courteous and conscience of person’s time constraints (usually 15 to 20 minutes).
Send a thank-you note after the interview.
Possible Questions
I am interested in the field of . What would make me a success in this field?
What personal qualities are important?
Describe an average day?
What are the growth opportunities?
Average salary?
Usual work hours?
Biggest challenges?
What do you like/dislike about your job?
Are there any special projects your company is working on?
What led you to this field?
NOTE:
At the end of the interview ask for other contact names that may be of assistance. Take a notebook to the interview. Arrive five to ten minutes early.
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HANDLING ILLEGAL QUESTIONS
An employer may ask you an illegal question, so know your rights. Questions regarding marital status, age,
national origin/birthplace, race/color, religion/creed, address/housing, parental status, relatives, and military
service are illegal for a potential employer to ask.
When asked illegal questions, remember the following:
1. First evaluate what the interviewer is really trying to learn about you. What underlying concern, if
any, does the interviewer have in asking this questions?
2. Once you feel you have determined the hidden concern, if any, motivating an illegal question, phrase
your response so as to address that hidden concern. The main objective is to find specific ways to
reassure the employer that your sex, race, age, religious beliefs, etc. will not affect your actual job
performance.
3. Don’t jump to conclusions about the employer’s motives. He or she might be asking out of mere
interest or in an attempt to make polite conversation. Keep in mind that the interviewer (especially a
small firm) may be unaware of the laws covering employment inquires. Your carefully worded, job-
performance-based response may tactfully remind the employer of the inappropriateness of the
question. As mentioned earlier, it is also possible that the interviewer is deliberately testing your
assertiveness or your reaction to stress and anger.
4. During the interview, it is not wise to confront the employer; refusing to answer, over reacting, or
complaining may reinforce the interviewer’s prejudices and eliminate any opportunity for the job. If
you do wish to take legal action, don’t threaten it until a rejection actually occurs.
5. Some experts believe that although these questions are coined, “illegal,” the actual act of asking them
is not necessarily illegal. But it is illegal to discriminate solely based on the answers to these types
of questions. Motive is the key.
Actual Question Possible Underlying Concern Sample Response
“Do you have or plan to
have any children?” Will there be excessive absenteeism due to
child care problems? As a parent, will this
employee be fatigued and distracted due to
demands of the children?
Whether I eventually have children or
not, I can assure you that I will be here
for work, etc. For a parent: If you
are concerned about my dependability,
energy or dedication, I would like to
assure you that I have made adequate
provisions for my children.
Addressed to a younger
candidate: “What are
your plans for the next
five years?”
A young person’s life (especially a
female’s) is unstable and life changes result
in job or career change.
I feel that I have carefully thought out
my long range career goals and they
include at least years as a with
an organization such as yours.
Asked of a single person:
”What are your plans in
regard to marriage?”
Concern that a woman marrying may result
in her leaving the job to become a
housewife.
Allow me to assure you that any change
in my marital status will not affect my
job performance or career objectives.
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THE JOB OFFER
REVIEW THE FOLLOWING:
1. Determine how soon the employer needs your answer.
2. Is this the type of work you want to do?
3. Are your ideals compatible with the company’s culture and mission?
4. Is there room for advancement?
5. Will you be challenged by the work?
6. Are the salary and fringe benefits satisfactory?
7. Does your family have any thoughts on the decision making? Are they happy?
8. Stop in to talk with the counseling staff, career services and/or faculty if you are unsure and want their
opinion.
9. Ask the employer to give you the job offer in a letter with specific details i.e. salary, fringe benefits, job
title, duties.
GOOD LUCK! Your career is on the move!
GETTING OFF TO A GOOD START—BEING A NEW EMPLOYEE
The Atlanta Journal recommends learning certain rules for success.
Unwritten Rule #1: Be on time…
(even a little early) and don’t be the first person out the door at the end of the day.
Unwritten Rule #2: Get along with your boss.
Obtain a copy of your job description and make sure you understand your boss’ explanation of each
responsibility. The degree of success you achieve depends on your ability to complete your responsibilities
by working with and through other people.
Unwritten Rule #3: Study your company’s culture.
Every organization has a style. Learn to analyze the culture by being aware of formal and informal
communication. Also be aware of formal and informal dress codes.
Unwritten Rule #4: Work as hard as you can to learn as much as possible from anyone who will
teach you.
Unwritten Rule #5: Develop an interest in your work so you will be inspired toward achievement
and production. It will also help you learn professionalism.
MOVING ON TO A SECOND JOB
Follow appropriate procedures when you leave your first job. A letter of resignation and two weeks' notice
is common business courtesy. By following this procedure, you may obtain a positive letter of
recommendation that will help you find a new job. Some day you may even want to return to this employer.
DON'T BURN ANY BRIDGES!
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SALARY GUIDELINES
1. Don’t discuss why you need the money.
2. Don’t lie about past earnings.
3. Never mention other sources of income you receive.
4. Assume that the employer can and will pay you more than you made in your
previous job.
Note: If you are making a career change and had been in your previous position for a
number of years, you may have to consider an entry–level salary until you can build some
experience in your new field.
5. Make sure your interviewer can grant you a higher salary (if that is a goal
for you).
6. Research salary ranges before the interview.
7. Ask for more than you expect, but be careful.
8. Be responsible and realistic.
9. In conversation, repeat the higher figure if given a salary range.
10. Don’t say “yes” until you know what the job pays and what you are going to
be required to do on the job. (A written job offer is the best).
11. If unsure, take time to consider the offer.
12. Ask how salary increases are given. If they are based on job performance
evaluations, ask for an evaluation in six months.
13. Don’t give the impression that you put money first.
14. Be prepared to negotiate your salary.
15. Remember that benefits count.
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FACTORS LEADING TO REJECTION OF THE APPLICANT
1. Poor personal appearance.
2. Overbearing, over-aggressive, conceited, superiority complex, “Know it-all.”
3. Inability to express self clearly; poor voice, diction or grammar.
4. Lack of planning for career; no direction or goals.
5. Lack of interest and enthusiasm; passive and indifferent.
6. Lack of confidence and poise; nervous, ill at ease.
7. Overemphasis on money; interested in only the best dollar offer.
8. Unwilling to start at the bottom; expects too much too soon.
9. Makes excuses; evasive; hedges on unfavorable factors in record.
10. Lack of tact.
11. Lack of maturity.
12. Lack of courtesy; ill-mannered.
13. Condemnation of past employers.
14. Indecisive; shows inability to make decisions.
15. Appears to be merely shopping around and not really interested in position.
16. No sense of humor.
17. Lack of knowledge of field or specialization.
18. No interest in company or industry.
19. Emphasis on whom he or she knows rather than qualifications.
20. Cynical.
21. Inability to take criticism.
22. Lack of appreciation for the value of hands-on experience.
23. Asks no questions about the job, company, etc.
24. High-pressure type.
25. Indefinite response to questions; too general.