SAP Solution Manager
Project Administration &Business Blueprint & related ReportingOverview and Details
Active Global Support, SAP AGJune 2009
© SAP 2008 / Page 2© SAP 2008 / Page 2
Disclaimer
This presentation is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and services and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.
SAP assumes no responsibility for errors or omissions in this document.
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SAP Solution Manager supports the Design Phaseby Project Administration and Business Blueprint
Project PreparationSupports you in defining your project roadmap and maintaining the time and resources (Team Members, Milestones)Delivers multiple roadmaps for a fast and efficient customer project (SAP Roadmaps; Customer defined Roadmaps)Ensures cross project standards (Keywords; Status Values, Document Templates)
Business BlueprintSupports you scoping your in planning, defining and preparing project related activities centrally Visualizes your To-Be business processes and related technical objects in a hierarchical orderDelivers high transparency on technical objects which has to be trained and will be are executed during the daily work
Requirements Design Build Test
To-BeProcesses &
Interfaces
BusinessBlueprintPrepare ProjectInnovation
Requirements
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Business Process Life-Cycle Reuse of Business Processes from Template to Solution
Business Process Life-Cycle supported by SAP Solution Manager From process templates, modeling, roll-out until reuse in SAP Solution Manager capabilities
and upgrade or maintenance projects
*
* = Business Process Repository (Implementation content)
Blueprint
Solution
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Typical customer pain points where a project team can use the SAP Solution Manager
Who is involved in the project? (For example: Does business reengineering require that the business process experts are involved with requirements and design?)?
How to control and report the progress of each phase??
What has to be done bz whom? (For example: Complex business teams require clear work lists and strong and transparent planning.) ?
When have the deliverables to be generated? (For example: Deliverables across heterogeneous teams require templates to provide a common understanding on tasks and activities.)?
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Typical customer pain points in Detail
Who is involved in the project? (For example: Does business reengineering require that the business process experts are involved with requirements and design?)?
Key User
IT Infrastructure Team
QUALITY MANAGEMENT
Pro
gram
Man
agem
ent
BusinessProcess Operation
SAP Technical OperationsCustom Development Test & Quality Team
Business ProcessChampion
IT
BUSINESSProject Organization
Assure transparency on your project organization !“
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Typical customer pain points in Detail
When have the deliverables to be generated? (For example: Deliverables across heterogeneous teams require templates to provide a common understanding on tasks and activities.)?
Project Team
Requirement Design Build TestPreparation
Timeline
June 01st, 2009 August 15th, 2009 October 20th, 2009 November 1st, 2009May 01st, 2009
Deploy
Distribute the work to the right people easily!“
Dirk JungProject Manager
Anne KleinSystem Administrator
Lara SommerApplication
Implementation
Kurt MaierQuality Manager
Hans MaurerBusiness Process
Expert
Esther JöhlTeam Lead
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Typical customer pain points in Detail
What has to be done by whom? (For example: Complex business teams require clear work lists and strong and transparent planning.) ?Manage your project tasks, activities and milestones centrally!“
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Typical customer pain points in Detail
How to control and report the progress of each phase??Report your project status fast, transparent and complete!“
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Picture
The Project Preparation function enables you as project manager to initiate, plan, and prepare your project. You define your features of your project plan, agree on project standards, draw up a schedule and assemble the project team. You also define the implementation scope and plan for technical requirements and infrastructure.
Prepare your project in SAP Solution Manager
Define yourMilestones
Define theProject System
Landscape
Define you Project
Organization
Define the Project
Methodology
Document the Project Charter
Define yourProject Type
InnovationRequirements
To-BeProcesses &
Interfaces
BusinessBlueprintPrepare ProjectInnovation
Requirements
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Project TypeSelect and display your project approach
Define your project typeTemplate ProjectUsed to create a template for other projectsImplementation ProjectUsed for new system implementationMaintenance ProjectUsed to maintain a customer solution with the Change Management capabilityUpgrade ProjectUsed for technical and/or functional system upgradeSafeguarding ProjectUsed to resolve a critical situation during the implementation or use of an SAP solutionOptimization ProjectUsed e.g. for service delivery to optimize the performance of business processes or a software solution
Provide a solid basis for
implementing your software
successfully and running your
project effectively
Project Manager…
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SAP Solution Manager architectureManage you projects and solutions during the life-cycle
Upgrade of SAP Solutions
Upgrade Project
Project Phase
(New-) Implementation of SAP Solutions
Implementation Project
Operations
Productive Solutions
Solution Maintenance
Maintenance Project
Application stage
Application stage
OptimizeOperateDeployTestBuildDesign
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Define ProjectAssign General Data
Define general project dataPerson responsible for the projectProject language: Determines in which language the selected business content is displayed and storedOverall project status and time frame for plan and actual data
Document the general project data
to clarify responsibilities,
language standards and timelines.
Project Manager…
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Define ProjectDocumentation Types
Define document typesCreate own document types and import templateChange existing document types/templates
Define document types to set project
standards on the documents which will be created.
Project Manager…
Global DocDocument Type automatically assigned to all projects or only to one project
Several documentsDetermines whether more than one document of the documentation type can be attached to one structure item (e.g. one template for business blueprint per process)
File extensionDetermines which editor to launch if no template is set
BlueprintWill be used for blueprint generation
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Project DescriptionCreate and assign your project description centrally
Project Descriptionprovides a consistent presentation of information delivers a clear statement if project scopealigns stakeholders around the scope of a projectformally gains stakeholders commitment to project
Document the project scope
clearly and provide this information
centrally as basis for your project calculation on
budget, time and resources
Project Manager…
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Project Roadmap 1Select or define your methodical framework for your project
Select / Maintain your project roadmapuse a SAP standard delivered roadmap orcreate your company specific roadmap to drive your project properlyre-use the roadmap of your choice in all implementation and upgrade projects to reduce time, cost and risk
Roadmapsprovides a methodical framework for projects viaphases
work packages – activities/ deliverables
– tasks / methods
displays the navigation structuredelivers milestones, services, topic descriptions, accelerators which are aligned to the roadmap structure
Provide a clear project methodology
to manage your project efficiently on-
time and within budget
Reduce ineffective template and
document searches by providing
accelerators and user specific work lists to your team
Project Manager…
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Project Roadmap 2 Manage your deliverables and project status easily
Example: Roadmap drill down to display all related information (e.g. work packages, activities/ deliverables; tasks / methods)
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People Involved 1Manage your project team centrally
Assign your project resources in preparation for allocating project team members to roadmap work packages, activities/ deliverables and tasks / methodsassigning project role and maintaining authorizations to team membersrestricting authorization on node levelreporting your project status
Reallocate assigned roadmap work packages, activities/ deliverables and tasks / methods to new team members by replacing project team members centrally
Provide transparency and reduce your time and effort via a
central maintained people management
Provide transparency of
project tasks and activities via work
lists
Project Manager…
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Key User
IT Infrastructure Team
QUALITY MANAGEMENT
Pro
gram
Man
agem
ent
BusinessProcess Operation
SAP Technical OperationsCustom Development Test & Quality Team
Business ProcessChampion
IT
BUSINESS
People Involved 2Manage your team organization
Project Organization
Maintained Project Team Members
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People Involved 3 Manage your project work packages
Assign team members to tasks and activities
Re-use team member information maintained on the overall project team member listProvide team members with individual work lists to increase your team efficiency Ease your monitoring of the current status of the project
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System Landscape - Maintain your planned systems landscape for a faster project start
Define your system landscape for a transparent system management
logical components group together different systems with the same product release decoupling the logical and physical systemstransparency across all projectsreadiness for process models documentation before system availabilitycentrally changes transparent to all projects
Assure a quick project start without
technical dependencies
Decouple process model
documentation and system availability
Reduce the system complexity and provide a clear project system
landscape
System Administrator..
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System LandscapeMaintain your planned systems
P*:800Q*:800D*:800
Customer System Landscape Environment
E*:800
Example: Maintain your SAP CRM 2007 and SAP ERP 6.0 system in SAP Solution Manager to reduce the system complexity and provide a clear project system landscape
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MilestonesReflect your project critical milestones
Assign the milestones to your Quality Gate Management in SAP Solution Manager
establish one single quality process via SAP Solution Manager transparency across application and technology stacks Detailed information on Quality Gate Management are provided via www.service.sap.com/ALM
Reflect your project critical milestones in your project as
part of your defined Governance
Process
Reuse your milestones you defined in your
Roadmap
Project Manager…
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Project StatusGet transparency and report your project status
Report your project preparationReview the project key information (e.g. time, resources, status) centrallyCreate a project methodology overview to inform your project team regarding existing templates, acceleratorsReport your project status on project documents and statuses
Report your project preparation and
project methodology to
your management
Project Manager…
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Picture
The purpose of the Business Blueprint phase is to outline the current situation as defined in workshops so you can compile a Business Blueprint documenting the target state of the solution being implemented and the resultant requirements. The conceptual design draw up by the project team members therefore describes how your enterprise wants to map its business processes using SAP and non-SAP systems.
Prepare your Business Blueprint in SAP Solution Manager
Draw you conceptual
design
Document you project asstructure
Distribute thework to your
team
Define how theprocesses runin the systems
Document the processes on business level
Assign the business team
to the processes
To-BeProcesses &
Interfaces
BusinessBlueprintPrepare ProjectInnovation
Requirements
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Business Blueprint Structure Items 1
Define/Maintain/Assign your structure item and useOrganizational units (e.g. Sales Group, Service Group, Billing Group) to document groups affected by the project in their daily workMaster Data (e.g. Pricing Conditions, Cross Selling Data, Marketing Attributes) to document data which are related to the business processesBusiness Scenario on a three-level structure layer (Business Scenario, Business process, Process steps) and Business Scenario related Organizational unit and Master DataInterface Scenarios between logical components Draw your
conceptual design for your project on a structured level
Business Process Expert..
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Business Blueprint Structure Items 2
Example: Maintain Organizational Units, Master Data and Interfaces
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Business Blueprint Structure 1
Document your project as a structure based on Business scenarios, business processes and process steps
Incorporate virtual levels (using name conventions and prefixes) if you need to work with additional levelsComplete your scenario’s definition by linking or assigning master data and organizational units which shows how the company is organizedGet a graphical display of your component-specific or cross-component scenario
Document your project as a
structure based on business views
Business Process Expert..
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Business Blueprint Structure 2Start working
Customer documentation outside SAP Solution Manager
Specification for process XXX at
my company
End User Manual
for process XXX at
my company
Technical
Specification for program
ABC
External documentationtool e.g. ARIS Implementation Project
SAP Implementation content https://implementationcontent.sap.com/bpr
Solution Documentation Assistantwww.service.sap.com/ALM --> Solution Documentation
*) Automatic upload availableas connsulting offering
*)
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Business Blueprint Structure 3Business Maps versus the Business Process Repository
Business Maps will help you visualize, plan, and implement a comprehensive information technology solution. The Business Process Repository covers the process variants and the
technical view of the processes.
Web Analysis
Sales Order Management
Process Step 1
Process Step 2
Process Step n
….
BUSINESS PROCESS REPOSITORY *)
*) Contains solution-relevant implementation content delivered by SAP
mapped to SAP BUSINESS MAPS
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Business Blueprint Structure 4Scoping of a Customer Solution using Business Process Repository
SAP Solution Manager
Customer specificsolution
SAP’s delivered implementation content(documentation, IMG
assignment, test cases,...)
Customer processbased 100% on
SAP content
Customer processbased 0% on SAP content
Customer processbased 75% on SAP content
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Process ExampleBusiness Blueprint Structure
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Business Blueprint StructureStructure Levels – Example
Process flow visualized by component view
A process step is an elementary activity performed to accomplish a process
BusinessScenario
ProcessStep
Transaction
A business scenario is a set of processes that define a business task in a comprehensive and
self-contained manner on a macro level
A process is a set of logically related activities performed to achieve a defined business
outcome
BusinessProcess
Demand Planning
Create Inquiry
VA11- Create inquiryVA12- Change inquiryVA13- Display inquiryVA15- List InquiriesV.03- List of incomplete inquiries
Sales Order Processing: Make/ Assembly To Order
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Process Administration Distribute the work
Manage roles and responsibilities to define your business blueprintAssign Team Members to business process structure nodes (business scenario, business process or business process step)Provide team members with individual work lists
Create project member specific work packages
Provide the work packages to your project members
Get full project transparency
Team Lead ..
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Process Administration Example: Work-list for Kurt Maier
Explanation: Kurt Maier is assigned to four business processes. All deliverables are planned for July 7th, 2009. One of them (post good receipt) is already in work.
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Technical ObjectsDefine how your business processes run in the systems
Reflect your defined processes on a technical levelDocument which processes are executed in which systemDocument which standard or customer specific technical objects are executed to run the process in the daily businessAssign business processes to the related logical componentStart conducting the initial testCall assigned transactions, URLs and programsNavigate to the relevant application
Define how your business processes run in SAP and Non
SAP*) systems
Team Member ..
*) Restricted SAP Solution Manager functionalities for Non SAP systems
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Process DocumentationDocument how your processes run on a business level
Define and describe processes on a business level (Purpose, Process Flow, Result, for instance)Access business scenario and business process documentation if you used predefined implementation content from Business Process RepositoryCreate your project-specific documentationReflect your actual scenarios and process documentation and include requirements, implementation options, and process flowUse your initial test perception to supply input for requirements regarding enhancements and customer developments (including interface definition, program developments and data transfer)Mark your documentation on Business Blueprint relevance for the final document
Define and describe processes on a business level
(Purpose, Process Flow, Result, for
instance)
Team Member ..
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End User Involved Provide transparency of End Users who execute the process
Assign End Users affected by the projectGet transparency on project affected Users (End User, Organizations or Job descriptions)Reuse the your End User assignments to distribute the e-learning maps to them
Provide transparency of End Users who execute
the process
Business Process Expert..
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Blueprint Status - Get transparency and report your Business Blueprint status to your management
Analyze administration information which supports focusing on specific data such as status of work lists or planned datesAnalyze the assignments in the project structure which supports focusing on information on scenario, process and process step level
Report your business blueprint to identify time and task critical issues
Team Lead ..
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Picture
The Business Blueprint phase ends with a Business Blueprint sign-off. The Business Blueprint is frozen at a particular point and sign of by process owners and IT managers from individual departments.
Close your Business Blueprint
To-BeProcesses &
Interfaces
To-BeProcesses &
Interfaces
BusinessBlueprintPrepare ProjectInnovation
Requirements
Create the Business Blueprint
Assign the Related
Documents
Lock the Blueprint
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Project StatusGet transparency and report your project status
Get your final approval for the Business Blueprint Lock the Business Blueprint phase centrallyPrevent changes being made to
Process structureBlueprint-relevant documentsAdministrative data
Create your Business Blueprint document as an MS Word document
End your Business Blueprint phase
clearly
Project Manager…
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Final Approval and Lock of the Business Blueprint
Get your final approval for the project documentation
Lock the Business Blueprint
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Customer benefits by using SAP Solution Manager for project administration and business blueprint!
Project Preparation function enable you as project manager to initiate, plan, and prepare your project!“You manage your project by defining your project plan, agree on project standards, draw up a schedule and assemble the project team!“You document the Business Blueprint as target state of the solution being implemented and the resultant requirements!“Preconfigured implementation content and access to your real time data of your managed systems speed up your Business Blueprint creation!“You control and report the progress of each phase centrally!“
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Methodical framework
Deliverables Accelerators Milestones Services
Customer benefits by using SAP Solution Manager for project administration and business blueprint!
Project Administration and Business Blueprint via SAP Solution Manager!
Manage your team organization!
Manage the project deliverables in time!
Manage your project via one common Methodology!
Manage your project transparent!
Key User
IT Infrastructure Team
QUALITY MANAGEMENT
Prog
ram
Man
agem
ent
BusinessProcess Operation SAP Technical OperationsCustom Development Test & Quality Team
Business ProcessChampion
IT
BUSINESS
Dirk JungProject Manager
Lara SommerApplication Implementation
Kurt MaierQuality Manager
Anne KleinSystem Administrator
Project Team
Requirement
Design Build TestPreparation
Timeline
June 01st, 2009 August 15th, 2009 October 20th, 2009 November 1st, 2009May 01st, 2009
Deploy
On source of information for your project configuration, development and test!
© SAP 2008 / Page 44
Methodical framework
Deliverables Accelerators Milestones Services
Customer benefits by using SAP Solution Manager for project administration and business blueprint!
Project Administration and Business Blueprint via SAP Solution Manager!
Manage your team organization!
Manage the project deliverables in time!
Manage your project via one common Methodology!
Manage your project transparent!
Key User
IT Infrastructure Team
QUALITY MANAGEMENT
Prog
ram
Man
agem
ent
BusinessProcess Operation SAP Technical OperationsCustom Development Test & Quality Team
Business ProcessChampion
IT
BUSINESS
Dirk JungProject Manager
Lara SommerApplication Implementation
Kurt MaierQuality Manager
Anne KleinSystem Administrator
Project Team
Requirement
Design Build TestPreparation
Timeline
June 01st, 2009 August 15th, 2009 October 20th, 2009 November 1st, 2009May 01st, 2009
Deploy
On source of information for your project configuration, development and test!
© SAP 2008 / Page 45
Methodical framework
Deliverables Accelerators Milestones Services
Customer benefits by using SAP Solution Manager for project administration and business blueprint!
Project Administration and Business Blueprint via SAP Solution Manager!
Manage your team organization!
Manage the project deliverables in time!
Manage your project via one common Methodology!
Manage your project transparent!
Key User
IT Infrastructure Team
QUALITY MANAGEMENT
Prog
ram
Man
agem
ent
BusinessProcess Operation SAP Technical OperationsCustom Development Test & Quality Team
Business ProcessChampion
IT
BUSINESS
Dirk JungProject Manager
Lara SommerApplication Implementation
Kurt MaierQuality Manager
Anne KleinSystem Administrator
Project Team
Requirement
Design Build TestPreparation
Timeline
June 01st, 2009 August 15th, 2009 October 20th, 2009 November 1st, 2009May 01st, 2009
Deploy
Central Business Blueprint
On source of information for your project configuration, development and test!
Single source of information
P*:800Q*:800D*:800
Customer System Landscape Environment
E*:800
© SAP 2008 / Page 46
Business Blueprint as part of Solution Documentation in SAP Solution Manager
Enterprise Support asks customers to document their core business processes in the application lifecycle management platform SAP Solution Manager
With the SAP Solution Manager, our customers can reap the full benefits of SAP Enterprise Support
Good solution documentation describes a customer’s technical components (SAP and non-SAP); its core business processes, it includes custom code/modification documentation and links to supporting technical objects
Solution Documentation, comprising system landscape and business process documentation, is the basis for all other SAP Solution Manager capabilities, e.g.:
Solution Configuration (quicker ROI through centralized configuration)Test Management (structured, risk based testing and test planning based on business blueprint)Business Process Operations (minimized risk by monitoring business processes and interfaces)Upgrade (reduced upgrade costs by reviewing business processes before upgrades; minimization of future risks by centrally documented changes)
Business Blueprint in SAP Solution Manager –the Solution Documentation basis for efficient SAP Enterprise Support
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Thank you!