All about SylpheoSylpheo creates mobile efficiency for Salesforce
! Mobile & web Apps (Sylphone, SocialTV)
! Cloud Alliance Partner / Force.com Platform
! Heroku Partner / Customer facing apps
! 18 people
! Agile team
! R&D : 30%
!«Made in France»
SylpheoMade in France >> Powered by San Francisco
Implantation en cours (Q1 2015) :
! Dialoguer avec Salesforce & Heroku
! Garantir notre expertise technologique
! Importer les meilleurs usages
! Ouvrir le Marché Américain
Publications OpenSourceAxialize for Salesforce
! OpenSource
! API Canvas
! «Deploy to Heroku»
! Usage libre
! Personnalisation
github.com/sylpheo
HerokuCas d’usages
! Customer facing app :
>> appli mobile / portail client ...
! Internet of things
>> Objets connectés / big data...
! Offline app
>> Application interne focalisée
Customer facing app?vocabulaire
• Mobile native apps (iphone, android, windows...)• Mobile web apps• Customer - responsive & pixel perfect - portals• Event web app• Responsive landing pages• Social app• Facebook app• ...
Valeurs clés«customer facing app»
• Flexibility - iterative process• Scaleability - hundreds to millions of users• Security - trust is important• Efficiency - engage users• Reliability - code it right and test, test, test• Invisibility - make it become so natural for the users
BackofficeLa face immergée...
How will I get the 360° picture of my users?What's the R.O.I. of the app?How can I trigger workflows based on user actions?How can I report on users and added value of the app?How can I collaborate on the new generated data?...
Besoin d’une plateforme globaleForce.com + Heroku = Success
! Force.com = Backoffice
! Heroku = Customer Facing App
! Trust / Sécurité / Performance / Safe Harbor
! Synchro / Heroku Connect / Canvas
Force.com + HerokuConnect your customer apps & things in a whole new way
Customer facing app
Herokuapp
• Postgres • Redis • other
SalesforceCustomersystem of
record
Business Apps
Customer facing appsUne formidable opportunité Business
! ils ont changé leurs industries : Uber, Airbnb...
>> transformation profonde de la relation client
>> applications «disruptives»
! la France démarre tout juste
>> formidable opportunité pour prendre de l’avance
! les plateformes Salesforce sont prêtes
>> un écosystème d’innovations
>> confiance et complémentarité
Merci!
! @Sylpheo! [email protected]! www.sylpheo.com
Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter. This document and others are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Salesforce: #1 de l’Application Platform As A Service
• Parts de Marché
•#1
• Paas d’Entreprises
•#1
• Magic Quadrant for Application Platform as a Service
• January, 2014 • Analyst: Yefim V. Natis • This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce.com. Gartner does not endorse any vendor, product or service depicted in its research publications, and does
not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Une infrastructure Cloud éprouvée depuis 15 ans
• Customisation “incassables”• Upgrades automatiques
• Intégrations et customisations migrées automatiquement
•45 Mises à jour majeures• Infrastructure partagée
• Infrastructure• Multi-Tenant
La Révolution des Applications
•140 Milliards de téléchargement d’applications
•80% des entreprises du Fortune100 ont développé des applications mobiles Clients
Agilité: Optimisez les ressources selon vos enjeux
• Drag & Drop Réutilisation des composants standards
ou personnalisés
• Tous Devices• Develop once, deploy everywhere
• Code & DeployDéveloppement, packaging et déploiement instantané
• Tous les langagesSupporte tous les langages
modernes de développement
• IntegratePlugins et APIs
•Développeurs •Business Analysts
• Workflows “Point & Click” Définition graphique des
workflows
3 grands domaines d’innovation avec la Plateforme
• Intégrations SI et objets connectés
• Digitaliser, moderniser et automatiser vos
processus Employés
•Applications Clients et Partenaires innovantes
La trajectoire la plus rapide de l’idée à sa mise en oeuvre
• Idea• Développement de
l’Application
• Idea
• Achat et installation
• hardware
• Installation
complexe• des softs
• Definition des profils utilisateur
s
• Mise en oeuvre et
tests sécurité
• Collaboration et
mobilité
• Rapports et
Dashboards
• Mise en productio
n de l’applicati
on
• 6-12 Months
• App
• App
Développement d’applications accéléré avec Force.com
• SCHEMA BUILDER• Définir et étendre
votre Data Model
• CONNECT• Intégration de
sources externes
• SHARING MODEL• Vue personalisée
pour chaque utilisateur
• Votre Application• ANALYTICS
• Votre idée
• Déploiement instantané sur
tout device
• MOBILE
• CLOUD• Loggez vous• Commencez à
développer
• IDENTITY• App
Launcher
• PROCESS BUILDER• Workflow
graphique
• PAGE BUILDER• Définition de la UI
• CHATTER• Collaboration sur
les processus métiers
• Dashboards + Metriques • Bouton « Heroku" • Postgres DbX
Développer des applications client innovantes avec Heroku
• Dashboards + Metriques • Bouton « Heroku" • Postgres DbX
Développer des applications client innovantes avec Heroku
Les meilleures applications client requièrent 2 composantes
PersonnalisationVos préférences
ErgonomieDesign “inspirant”
•Temps réel
Données ClientsPrédire les besoins de vos clients
L’engagement Gestion des processus métiers
Workflows temps réelAutomatisation des processus de traitement
MarketingGestion et Contribution à la
Marque
Plus de 4 Millions d’applications développées sur la Plateforme Salesforce
• Salesforce 1 Mobile
• Suite d’applications web et mobiles pour les ventes, le
service et le marketing
• Applications Partenaires
• AppExchange avec plus de 2000 applications verticalisées ou
métiers
• Applications spécifiques
• Applications spécifiques développées par vous ou vos
partenaires
Des applications déployées pour tous les domaines Métiers• Ressources
• Employee Collaboration
• Employee Intranet
• Recruiting & Stock Plans
• Recruiting
• Healthy Workplace
• Employee Intranet
• 60 HR Apps + Intranet
• Employee Intranet
• Operation• Asset
Management
• Product Lifecycle Management
• Inventory Management
• Field Services
• Field Services
• Field Inspections
• Brand Auditing
• Marketin
• Customer Facing Site
• Digital Magazine
• Franchise Websites
• Website
• Deliveries
• Budgeting
• Marketing Collaboration
• Franchise Management
• Event Management
Introduction: Lightning App Builder
• Drag & DropUtilisation des composants
standards et customs
• Tout DeviceDesigner les apps pour
chaque format
• Rendre le développement d’applications plus rapide et accessible à tout type d’utilisateurs
• NEW
Introduction: Lightning Process Builder
Simple: 100% point-and-click so anyone can use it
Powerful: Complex processes that match the business
Flexible: Edit and change your process over time
Visual: See your entire process in one place
Approve EndUpdate
Start CreateUpdateStart CreateUpdate
Introduction: Lightning ConnectUne nouvelle génération d’intégration temps réel et rapide
• Temps RéelDonnées externes
• ExtensibleRecherche, Workflows et sharing model
• • Rapide• Intégration Point&Click
• Ouvert• Repose sur un standard partagé par le
marché
• NEW
Apps are Transforming IndustriesStartups disrupt by developing apps with speed and innovation, and delivering superior customer experiences
Transportation EntertainmentShopping Transactions
Today, Every Company Must Be an Apps CompanyYour brand, your products, your customer experience are carried by your apps 24 x 7
" Brick-and-Mortar Retailer" Apps Company
" Home Controls Manufacturer" Apps Company
" Shopping Center Operator" Apps Company
What Does It Take to Build Apps Like These?Transformative apps require a different recipe
Technologies of the consumer internet like Node, PHP, Java, and Ruby
What Does It Take to Build Apps Like These?Transformative apps require a different recipe
Technologies of the consumer internet like Node, PHP, Java, and Ruby
Pixel-perfect digital experiences for brand fidelity and customer delight
What Does It Take to Build Apps Like These?Transformative apps require a different recipe
Technologies of the consumer internet like Node, PHP, Java, and Ruby
Pixel-perfect digital experiences for brand fidelity and customer delight
Scalable, high-performance platform to handle rapid and uneven growth
What Does It Take to Build Apps Like These?Transformative apps require a different recipe
Technologies of the consumer internet like Node, PHP, Java, and Ruby
Pixel-perfect digital experiences for brand fidelity and customer delight
Powerful developer and app management tools to free your team to innovate
Scalable, high-performance platform to handle rapid and uneven growth
What Does It Take to Build Apps Like These?Transformative apps require a different recipe
Technologies of the consumer internet like Node, PHP, Java, and Ruby
Pixel-perfect digital experiences for brand fidelity and customer delight
Powerful developer and app management tools to free your team to innovate
Frequent and fast iteration of new features to keep up with the market
Scalable, high-performance platform to handle rapid and uneven growth
What Does It Take to Build Apps Like These?Transformative apps require a different recipe
Technologies of the consumer internet like Node, PHP, Java, and Ruby
Pixel-perfect digital experiences for brand fidelity and customer delight
Powerful developer and app management tools to free your team to innovate
Frequent and fast iteration of new features to keep up with the market
Seamless integration to powerful business tools like Salesforce
Scalable, high-performance platform to handle rapid and uneven growth
Change how you build and run transformative appsSpending more time building features for your appStop spending time setting up and running infrastructure
Data Center
Networking
Servers
Storage
Virtualization
Operating System
App Runtime
Application Application
Ope
ratio
ns
DynosDeploy fast and without
friction, run top languages at any scale
DatabaseEnterprise-grade
Postgres, optimized for app developers
Add-onsEcosystem of 150+ plug-ins, pre-integrated and
ready for your app
What is Heroku?Everything you need to build, run and scale engaging customer apps
PaymentsEmailSMSSearchAnalyticsMonitoringLogging
RubyNode.jsJavaPHPPythonScalaClojure
24/7/365 OpsContinuous ProtectionHealth ChecksHigh AvailabilityEncryptionRollback
Heroku Connect Syncs Directly to Salesforce CloudsSeamless two-way data between customer-facing apps and your business on Salesforce
Employee AppsCustomer Apps
Heroku Connect
Heroku Is Proven and Trusted
5 BillionRequests per day
4+ MillionApps Created
150+Partner Add-ons
“We rely on Heroku as the platform for mission-critical apps, and it is helping us transform how we connect and engage with our customers.”- Pierre Masai , CIO, Toyota Motor Europe
Loyalty & Engagement Apps
Internetof Things Apps
Websites & Media Apps
eCommerce Apps
What are Leading Brands Building on Heroku?
Marketing Campaign Apps
Company Background: Toyota Motor Company’s European operations across 56 countries
App: Mobile responsive website to showcase and configure vehicles
Running on Heroku: 40+ internationalized websites for different countries running on Heroku
Heroku Messaging: Moved entire app portfolio of apps on to Heroku with single dashboard across all apps. Consolidated addons management for vendor management.
*Desktop Website: toyota.fr, toyota.de
Highlight App Feature:*360 View of Car Exteriors, Interiors
Toyota Motor Europe
Company Background: World’s largest retail property group by equity, with over 110+ shopping malls globally
App: Native mobile app to engage with customers to enhance their in-store shopping experience
Running on Heroku: App has retailer API integration, location mapping, and a distinctively beautiful interface, powered by Heroku
Heroku Messaging: Focus on the engaging app experience, not on setting up infrastructure. Tried out Heroku for a pilot, then moved entire app portfolio of apps on to Heroku. Pulls dynamic deal information from retailers.
Demo:*Mobile App: Mall iOS | Dine iOS
Highlight App Features:*Dual Scrolling through Deals/Promotions*Map navigation from one mall to another mall
WestfieldDine on time vs Mall App
Company Background: The world's largest ticket seller and promoter of live entertainment
App: Native mobile app for event scheduling and ticket purchasing
Running on Heroku: Mobile app experience and primary desktop website built on Heroku
Heroku Messaging: Quickly deliver new desktop and mobile experiences. Scalable to manage big traffic spikes for events ticket sales and preorders. Trusted operations to handle critical ticket order and purchasing.
Demo:*Mobile App - iOS
Highlight App Feature:*Browse, Book Ticket for Event
Live NationNot in app book
Company Background: Global multi-channel retailer with over 800 shopping malls and online business channels
App: Mobile web eCommerce websites
Running on Heroku: Bloomingdales and Macys mobile ecommerce web sites
Heroku Messaging: High scalability for Christmas. Trust for core ecommerce revenue channel. Tried out Heroku for a pilot for a social shopping app, then moved core eCommerce website onto Heroku for Macys and Bloomingdales.
Demo:*Mobile Website: m.macys.com m.bloomingdales.com
Highlight App Feature:*Browse Gallery Item Catalog (Bloomingdales)
Macys
Company Background: Supermarket chain runs mobile customer loyalty mobile app on Heroku
App: Loyalty App: Store advertisements, digital coupons, store locators, shopping lists and more
Running on Heroku: Mobile app backend powered by Heroku
Heroku Messaging: Compete against large national brands, with lean IT organization. Well crafted visual design to complement physical experience at store, integrated into loyalty program, powered by Heroku.
Demo:*Mobile App - iOS | Currently not working on ios8
Highlight App Feature:*Store Map and Item Finder*Digital Loyalty Card
Marsh
Company Background: Leading lighting control company with 17,000+ products in 100 countries
App: Mobile app to conveniently control shades and lights in home from smartphone - (Internet of Things)
Running on Heroku: Customer app integrates with Internet of Things backend to control lights with Heroku
Heroku Messaging: Launched product 50% faster-to-market with superior real time experience with Heroku connected to LogMeIn’s Xively IoT platform.
Demo:*Mobile App - iOS
Highlight App Feature:*Change light settings in app
Lutron
Company Background: TV4 Group is Sweden’s largest commercial TV company
App: Mobile app and desktop web to stream live and video-on-demand services to customers
Running on Heroku: Run off Heroku EU servers for faster performance and better customer experience
Heroku Messaging: High scalability with 750,000 visits a week, demanding streaming video service on Heroku. Heroku Safe Harbor deepens personalization possibilities.
Demo:*Mobile App - iOS (Swedish), http://www.tv4play.se/
Highlight App Feature:*Watch streaming video (Pick a selection without red subheader)
TV4Swedish
Conclusion Westfield Labs tried out Heroku for a pilot, then moved entire app portfolio of apps on to Heroku.
Toyota Moved entire app portfolio of apps on to Heroku with single dashboard across all apps. It simplified their ability to managed multiple websites. AWS was too complicated.
Macys wanted a platform that with high scalability for Christmas. Trust for core ecommerce revenue channel. Tried out Heroku for a pilot for a social shopping app, then moved core eCommerce website onto Heroku for Macys and Bloomingdales.
Focus on the engaging app experience, not on setting up infrastructure.
Consolidated addons management for vendor management.
Conclusion Heroku has allowed its customer to create well crafted visual design applications to complement physical experience at store, integrated into loyalty program.
Gain the ability to Launch new products at up to 50% faster-to-market with superior real time experience with Heroku connected – Lutron did this using Heroku.
Focus on the connection created between different people and products. When contractors, employees and customers all have app that share data, every interaction becomes more meaningful.
Moving a portfolio of apps and sites from AWS to Heroku can decrease DevOps staffing by 80%
The deep integration and automated workflow can open up new opportunities for companies to grow their business and innovate their product strategy
myMikit• Deux usages complémentaires
– Interne:• Entre Patron de Franchise et Conducteur de travaux (compatible aussi
pour ceux qui utilisent MKT)• Echanges sur le suivi du chantier• Stockage des photos dans e-Mikit
– Externe• Entre le Patron de Franchise et le client• Envoi des meilleures photos au client sur son mobile• Ces photos sont marquées avec le site de la franchise• Ces photos peuvent être partagées sur les réseaux sociaux en un clic
avec les amis et la famille de votre client
myMikit: 3 utilisateurs différents
Réception des photos (notification par mail)Consultation des photos dans myMikit
Partage des photos sur Twitter, Facebook
Prise de photosChoix du chantier dans myMikitEnvoi des photos par myMikit
Ajout de commentaires
Réception des photos (notification chatter)Etude des photos dans e-Mikit
Suivi de l’avancement du chantierChoix des photos à envoyer au client
Partage des photos en un clic
Le + myMikitStockage photos
ILLLIMITE!!!
Le + myMikitMarquage AUTOMATIQUE
avec logoet site franchise
Patron de FranchiseConducteur de travaux Client Mikit
Depuis l’appli mobile Depuis e-Mikit Depuis l’appli mobile
myMikit : configuration en 3 étapes• Indiquer le conducteur de travaux dans les chantiers qu’il doit suivre
– Champs à modifier dans e-mikit sur les chantiers désirés
• Donner un accès au conducteur de travaux– Création d’un contact pour le conducteur de travaux dans la Franchise– Actionner le Bouton “Accès myMikit”
• Donner un accès au client depuis son compte– Depuis le compte Client, actionner le Bouton “Accés myMikit”
Le + myMikit
Le bouton « Accès myMikit » active pour vous :
La création du compte myMikit
L’envoi d’un mail indiquant : - Login / mot de passe - Procédure d’installation de myMikit
myMikit : Pour le conducteur
Prendre une photoou
Choix de photos existantes
Login Listes des chantiers Photos d’un Chantier
Visualisation Photo Informations Photo
Informations Chantier/Client
Prendre une photoou
Choix de photos existantes
Photos d’un Chantier Chantier dans e-Mikit
myMikit : Pour le Patron de Franchise
Visualisation de l’album en plein écran
Visualisation de la photo en plein écran
Envoi de la photo au client
@Pierre Destulo
Login Photos d’un Chantier
Visualisation Photo
Informations Photo
Partage sur les réseaux sociaux
myMikit : Pour le Client
Informations Franchise