Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
Facilitator Profile
Smita has 25 years of rich experience in education with 13 years in Corporate Training
Design and Delivery. She has had extensive training exposure in Soft Skills, Behavioral
Skills, Accent Neutralization, English Language Training, Customer Service and Cross
Cultural Sensitization within India and Overseas.
Training Certifications:-
1. Trainer Certification and Development Program, America Online
2. Proficiency in English Language, NIIT
3. Foundation in IT Enabled Services, NIIT
4. Orientation Program in ITES, NIIT
Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
5. Certificate in Customer Services, NIIT
6. Faculty Selection, NIIT
7. Master Training of Trainers (MTOT), NIIT
From 2007 to 2015
Smita has been working as a Consultant trainer with several banks, media, airlines, IT, non-IT and
pharma companies. She is the Training Head of Hereafter and has worked directly with some clients.
She has also worked through several training vendors, as a consultant trainer. Some of her Indian &
overseas clients are mentioned below.
Tyco Fire and Security Above Training Solutions Quinnox Tech
Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
Sasken Technologies
Astrazeneca
Hughes Software Systems
Saint Gobain
Aditi Technologies
Siemens
Wipro Arabia
Wipro Infotech
Wipro Technologies
Wipro Kawasaki
Canon India Pvt. Ltd.
Colt Technologies
Sapient Solutions
Tesco
Mphasis
Roamware Inc
Adecco India
ITC Infotech
Schneider Electric
Indus Towers
Deutsch Bank
Columbia Asia
Deloitte
Technicolor India
HDFC Bank
Ciber India
VM Ware
Trelleborg
Cassidian
BMC Software
ING Life
Cisco
Solutions Infini
Clarion Technologies
CapGemini Business Services
SAP Global Delivery
Sony India
Redknee Solutions
Cache Matrix
Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
Blue Star Infotech
Northern Trust
Sabre Travel Tech Pvt. Ltd Moving Picture Company
InteGRC
Smita has recently conducted workshops in the following modules
- 5-day Accent Neutralization and Language training for Above Inc. Training Solutions for mid
level employees
- 2- month International training assignment for a large group of Women IT Graduates in Saudi
Arabia from March 2015 to 2 June 2015. She went as a Wipro Arabia consultant. The focus of
the program was Soft Skills.
- 12-day program on Voice & Accent Neutralization for Tyco Fire and Safety for its mid-level and
senior leaders.
Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
- A 3- month International training assignment for a large group of IT Graduates in Saudi Arabia
from October 2013 to January 2014. She went as a Wipro Arabia consultant. The focus of the
program was English Language & Soft Skills training
- An 8-day Soft Skill Gym at Integrc which included Communication, Accent, Presentation,
Etiquette, Cross Culture Sensitization
- A 3-month/14 days intervention in Communication in Moving Picture Company which focused
on Business Communication, Pronunciation/Accent and relevant Grammar Basics.
- Regular Partner Plus programs for new partners at Northern Trust since 2010, which focuses on
Business Communication and Cross Culture Sensitization since 2010.
- Regular 5-day Business English/Writing Skills programs (Intermediate and Advanced levels) at
Deutsch Bank since 2007.
Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
- Other programs recently conducted are- High Impact Presentation Skills, Language
enhancement training, Time Management, Team Management, Accent Neutralization,
Developing Writing Skills, Personal Effectiveness, Customer Centricity. Get Set Go, Business
Etiquette.
From 2006 to 2007
Smita joined America Online, Bangalore, as a full time in-house trainer. At AOL, she received a 3-month
certification in Communication, Culture and Customer Service.
She has conducted extensive sessions in Accent Neutralization and American Accent training. As an in-
house trainer and Group Training Lead (Voice & Accent), in vCustomer, in 2004, she was heading a
Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
small team of trainers. Since then she has been regularly doing similar programs with several
multinational companies.
From 2002 to 2007
Smita delivered language, voice and accent, cross-cultural and customer service learning interventions
for The Mindbank (now called Evolv Services), vCustomer & NIIT Planetworkz, New Delhi.
During this time, she trained call center agents, newspersons, airline staff, banking personnel and
paralegals.
From 1990 to 2002
Smita was teaching in Amity International School, Noida.
Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
Content Design
Smita has developed, designed and delivered programs on
English Language Training- 280 hours/ 36 hours/ 24
hours/ 20 hours
Advanced English Language Training for overseas
clients
Business English
Business Writing
Business Communication
Accent Neutralization
Basic Presentation Skills
Advanced Presentation Skills
High Impact Presentation Skills
Interviewing Skills
Business Etiquette
Conflict Management
Problem Solving and Decision Making
Managing Escalations
Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
American Accent Training
Basic Communication Skills
Advanced Communication Skills
Assertive Communication
Building Successful Teams / Team Playing
Personality Development
Personal Effectiveness/ Interpersonal Skills
Customer Service/ Effective Client Interaction/ Service
Excellence
Campus to Corporate Program
Project Management
Gender Equality
Stress Management
Time Management/ Planning & Goal Setting
Creativity & Innovation
The Fred Factor
Finishing Touch Employability Program
Lateral Thinking
Essential Communication for Young Leaders
Get Set Go
Managerial Communication/Training Young Leaders
Effective Delegation Skills
Effective Feedback Skills
Diversity in the workplace
Basic MBTI training
Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
Besides her expertise in Training delivery, Smita is also a Specialist in Learning design and
Program creation.
Creation of Content- PPT, handout, facilitator guides and participant handbooks
Creation of E Learning Modules
Exposure to other critical facets of on-the-job training includes:
Call Monitoring/ Call Barging
Conducting Training Need Analysis of new hires and tenured
Planning and conducting Client-Specific Training
Refresher Training
Smita has a
Smita A.K. AgrawalTraining Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:
1. Master’s degree in Child Development, 1985
2. Bachelor’s degree in Home Science (B.Sc. Home Science), 1983
3. Bachelor’s degree in Education (B. Ed)., 1990
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