Smarter Government: IBM Value Proposition IBM Government Industry17 March 2010
“Effective public governance helps to strengthendemocracy and human rights, promote economic prosperity and social cohesion, reduce poverty, enhance environmental protection and the sustainable use of natural resources, and deepen confidence in government and public administration.” Organization for Economic Cooperation & Development
Governments must plan and manage local issues and challenges with full consideration of global trends.
The world is connected: economically, socially and technically.
For governments, this means leading in the face of global challenges brought on by key drivers.
CHANGING DEMOGRAPHICSMedian ages are rising in the developed countries of Italy, Germany and Japan, but dropping in developing ones such as India. RISING ENVIRONMENTAL CONCERNSSocieties and governments are becoming more attuned to what the earth can provide and what it can tolerate.
GROWING THREATS TO SOCIAL STABILITY AND ORDERFrom terrorism to armed conflict to pandemics to natural disasters, the character of threats is changing.
ACCELERATING GLOBALIZATIONCountries and societies are becoming more economically interdependent across social, political and cultural boundaries, as illustrated by current economic conditions.
EVOLVING SOCIETAL RELATIONSHIPSToday, governments are expected to deliver results and value through secure, private services that are available anywhere at any time.
EXPANDING IMPACT OF TECHNOLOGYThe adoption of the Internet is remaking the landscapes of business, healthcare and government.
Source: “Government 2020 and the perpetual collaboration mandate”IBM Institute for Business Value
Today’s imperative: Managing within the current global financial and economic crisis in a way that begins to solve the above challenges and lay a foundation to build a better future.
Collaboration within governments and across the community is essential for policy development, planning and management.
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GOVERNMENT
Energy
LaborState
Agriculture
Commerce
Defense
Housing
Justice
Education
Healthcare
Treasury
Transportation
GOVERNMENT
20TH CENTURY GOVERNMENT 21ST CENTURY GOVERNMENTNon-government Organizations
Universities
Private Sector Communities
Other Countriesand Governments
Government Innovation Journey
Wave 1 Wave 2 Wave 3 Wave 4 Wave 5
Online Government Interactive Government
Extended Government
Integrated Government
Collaborative Government
To ensure the economic health, welfare and security of their citizens, smart governments will work to…
STRENGTHEN NATIONAL SECURITY AND PUBLIC SAFETYEnabling defense and law enforcement organizations to achieve situational awareness, increased speed of command and combat superiority.
MANAGE RESOURCES EFFECTIVELY Leveraging business intelligence and planning to improve insight and elevate performance with visibility and control.
IMPROVE CITIZEN AND BUSINESS SERVICES
Connecting people to programs based on individual needs—achieving sustainable
outcomes while reducing operational costs and
maximizing taxpayer value.
ENSURE A SUSTAINABLE ENVIRONMENT
Deploying environmentally responsible operations,
from energy efficiency and conservation to transportation management and the pursuit
of renewable resources.
GOVERNMENT
The concepts of building a Smarter Planet, and Smarter Government, are enabled by a business infrastructure that is instrumented, interconnected, and intelligent.
Anywhere anytime access for citizens Dynamic information support to improve effectiveness
of mobile government employees Critical cross-agency information sharing for key decisions Collaboration across governments and with extended community
Interconnected
Instrumented Sensors that enable management of energy use Management of critical equipment used in transportation, water
distribution and waste disposal to prevent outages & accidents Digital video surveillance to protect public buildings and the
transportation infrastructure and to protect citizens in public areas Real time situational awareness for military effectiveness
Intelligent Fusion and real-time analysis of information for public safety Assessment of trends for city planning and policy development Evaluating outcomes of social services to improve the economic
welfare of citizens and the community Fraud detection to ensure government funds are properly used
Fact-Based Planning
Transparency & Accountability
Transparency & Accountability
Commercial software can help integrate information and analyze data to improve planning and management of outcomes
Global Economic Crisis
Global Economic Crisis
Continuous Budget Pressures
Continuous Budget Pressures
Decision-Quality Information
Decision-Quality Information
Demonstrate Good Government
Demonstrate Good Government
Tying Budgets to Outcomes
Mission Performance
Mission Performance
Operational PerformanceOperational Performance
Financial Performance
Financial Performance
Collaboration/Information Sharing
Budgeting & FinanceBudgeting & Finance
Risk MgtRisk Mgt
Operations ReadinessOperations Readiness
ProgramsPrograms
ServicesServices
Supply Chain
Supply Chain
Workforce/ HR
Workforce/ HR
ITIT
High Performing Governmen
t
Use of new tools and capabilities enable “Smarter Governments” to make optimized and near real time decisions.
Lack of Insight
Inability to Predict
Inefficient Access
Variety
Volume
Velocity Sense and respond
Instinct and intuition
Automated
Skilled analytics experts
Back office
Predict and act
Real-time, fact-driven
Optimized
Everyone
Point of impact
Key Phases for Analytics in GovernmentsDescriptive Predictive Proscriptive
Report On & Analyze
Outcomes
Deliver information via a scorecard, dashboards that shows operational and financial status, trends, relationships, and interdependencies.
Reporting and analysis for deeper drill down into trends and detailed analysis.
Provide dynamic and proactive predictive capability to better plan future activities around crime prevention, social service requirements, economic development, tax revenue forecasting.
Planning capabilities help take information and, by re-aligning resources and budgets and execute what-if scenarios, help get programs and activities back on track.
Monitor & Measure
OutcomesPlan for Desired
Outcomes
Predict & Forecast Trends
& Needs
IBM Confidential10
Smarter Healthcare
University of Ontario Institute of TechnologyAnalytics on physiological data allows detection of potentially life-threatening conditions in premature infants up to 24 hrs earlier than current medical practices
Smarter Government
Large Government AgencyAnalyzing 100TBs of active data & 20 petabyte archive; Millions of Objects handled per second; Over 20,000 queries handled daily
Smarter Energy Grid
DONG EnergyRemote monitoring and control devices collect current state information about the grid, lessening outage times by a potential 25 - 50% & up to 90% capital savings
Smarter Public Safety
New York Police Department Integrated crime systems & advanced analytics provide insights to redeploy resources against crime patterns helping prevent crimes and rapidly apprehend criminals
Success Stories
Smarter classroom Smart administration Innovation in research
Road user charging Fare management Transport info mgmt
Infrastructure mgmt Resource planning
EducationTransportation
Water Management
Trade clearing Border Management Passenger Screening
Customs, Immigration
Network Centric Operations
Logistics
Defense
Integrated case mgmt Compliance mgmt Fraud detection
Social Services
IBM has a comprehensive portfolio of offerings reaching many of the diverse business areas of government.
Government Enterprise
Optimization
Government Business
Areas
Strategy and Planning Government Performance
Business Analytics Assessments
Performance dashboards Collaboration tools
CYBER SECURITY STRATEGY
Public Safety Crime information
warehouse Emergency response Digital surveillance
Government Accountability Revenue Management Business Architecture Enterprise applications Shared services
IBM’s collaborative leadership centers develop insight and share best practices and new thinking around the challenges facing governments.
Institute for Electronic Government The Enterprise of
the Future
Global CEO Survey
Global CIO Survey
Global CFO Survey
IBM Research
A Century of Innovation in Government:
• IBM has worked with government for more than 100 years
• We have valued relationships with local, regional and national governments in more than 100 countries in every part of the globe
• Our goal is to help governments achieve
• their mission of improving the economic
• health, welfare and safety of society