Six Steps To Successful Socialtext
Implementation and Adoption
Encourage a range of use cases
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Broad Range of Use Cases
Recruit energetic champions
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Launch with hands-on activities
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Route repeated activities through Socialtext
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Complement existing systems of record
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Leverage the public Socialtext community
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Collaboration +
Social Networking
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Backup…
Use Cases
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Company wide
• Conversation: provide a place where everyone has a voice, and everyone can share ideas, bookmarks, pictures, news, …
• HR processes: – New hire on-boarding – Accounts payable – Benefit enrolments
Sales & Marketing
• Event planning • Competitive intelligence • Best practices (lead gen, prospects, closing)
• Customer / Account / Rep information • Tracking and metrics
Accelerate sales cycles & win-rate
Dev / QA / Support
• Feature planning • Release schedules / milestone reports • Problem reports, bug tracking / fixing • Knowledge Base • Product Documentation
Reduce time-to-resolution / implementation
External
• Vendor Relationships (ex: Press Relations) – Improve communication
• Business Development & Partner Programs – Grow channel revenue
• Professional Services & Client Relations – Increase customer satisfaction
Personal
• Information repository
• Journal
• Task list
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