Topping’s Six SigmaYellow-Belt
Distractions Decreasing ISRs Productivity
Emails People Visiting Conference Calls
Step 1 Define-Distractions in the workplace
Emails=ISR related, Non ISR related, Misc. People Visiting=ISR related or Non ISR
related Conference Calls=ISR related or Non ISR
related
Step 2 Measure
0
5
10
15
20
25
30 Email Control
Average Misc Emails
Average NOT ISR RelatedEmails
Average ISR RelatedEmails
2/18/2015 2/20/2015 2/22/2015 2/24/2015 2/26/2015 2/28/2015 3/2/2015 3/4/20150
0.5
1
1.5
2
2.5
3
3.5
4
People Visit -Control
Visit NOT Related Visit ISR Related
2/18/2
015
2/19/2
015
2/20/2
015
2/21/2
015
2/22/2
015
2/23/2
015
2/24/2
015
2/25/2
015
2/26/2
015
2/27/2
015
2/28/2
015
3/1/2
015
3/2/2
015
3/3/2
015
3/4/2
0150
0.2
0.4
0.6
0.8
1
1.2
1.4
1.6
1.8
Conference Calls -Control
Conference Calls NOT RelatedConference Calls Related
Step 3 Analyze• 23.14% of Conference Calls were NOT ISR
Related; not a major distraction • 71.45% of people visiting were NOT ISR related;
major distraction• 57.21% of emails were NOT related to ISR or
Misc; major distraction
2/18/2015 2/20/2015 2/22/2015 2/24/2015 2/26/2015 2/28/2015 3/2/2015 3/4/2015-1
1
3
5
7
9
11
13
15
Misc. Email Analysis
WeatherHP PPS Extracuricular Activities/ClubsHP YENHP Plano GymHP News
Email Filters On Call/Busy vs. Free Sign at ISR Desks
Step 4 Improve
Busy Free
2/18/2
015
2/20/2
015
2/22/2
015
2/24/2
015
2/26/2
015
2/28/2
015
3/2/2
015
3/4/2
0150
0.5
1
1.5
2
2.5
3
3.5
People Visit -Control
Visit NOT Related Visit ISR Related
Before Solution NON-ISR People visit represented 71.43% of all visits. After solution the % decreased to 35.31%
4/29/2
015
5/1/2
015
5/3/2
015
5/5/2
015
5/7/2
015
5/9/2
015
5/11/2
015
5/13/2
0150
5
10
15
20
25
30
Email -After Solution
Average Misc EmailsAverage NOT ISR Related EmailsAverage ISR Related Emails
Before Solution NON-ISR & Misc. emails represented 57.21%. After solution that % decreased to 27.45%
Analysis of Solutions• The busy sign had a clear impact as the amount of
NOT ISR Related visits decreased dramatically• The email filters were equally effective as they
decreased the amount of Misc. emails.
Step 5 Control
• The cardstock signs cost approx. $0.05 and would cost around $3 to implement in the Plano office
• The email filters would take approx. 10 minutes for the reps to set up.
• Continuation would depend upon managers to guide and implement