Shaping Student Shaping Student Information Systems to Information Systems to
Deliver Services in the 21st Deliver Services in the 21st CenturyCentury
Presented by Maggie Hartley - Assistant Registrar for Records and Registration
Gord Uyeda - Project Manager, Systems ([email protected])
Imagine going shopping Imagine going shopping and it being a value and it being a value added, robust, high added, robust, high
performance experience!!performance experience!!
Defining Market StrategyDefining Market Strategy
What do our customers really What do our customers really want?want?
Customer RequirementsCustomer Requirements
AccessibilityAccessibility Self-ServiceSelf-Service TrustTrust
AccessibilityAccessibility Service Center Hours Convenient Location
Access to Customers with Disabilities
Self-ServiceSelf-Service Quality and Reliability Reusability Adaptability and Flexibility No lineups Fun and Easy to Use Intuitive and Familiar
TrustTrust Reliability Accuracy of Information Consistency Security
We listened,We listened,We learnedWe learned
The Evolution of the Shopping The Evolution of the Shopping Experience at UBCExperience at UBC
How did we get to where we are How did we get to where we are today?today?
1986 - ‘921986 - ‘92Student Information SystemStudent Information System
Downtown Department StoreDowntown Department Store single but central location very good selection of goods not as user friendly as we would like still profitable today
phased implementation understanding of business
1995 - ‘961995 - ‘96Admission SystemAdmission System
Specialty Concept StoreSpecialty Concept Store dedicated to a single market segment comprehensive product selection bright and attractive good customer service
new tools new ideas
1996 onward 1996 onward Internet Service CentersInternet Service Centers
Shopping MallsShopping Malls universal access customer oriented one-stop-shopping
Internet and WWW
Mall Design and Mall Design and ConstructionConstruction
Purchase vs Build decisionsPurchase vs Build decisions Design TechniquesDesign Techniques Foundation for the Foundation for the
Service CentersService Centers
Purchase Packaged SoftwarePurchase Packaged SoftwareAdvantagesAdvantages– integration of information and services– industry best practices– reduced implementation period– perceived cost savings
DisadvantagesDisadvantages– may not meet all requirements of the institution– acceptance– implementation of new releases
Custom Build SystemCustom Build SystemAdvantages– exact fit– acceptance– control over development
Disadvantages– increased implementation effort– perceived higher costs– complacency
Custom + Best of BreedCustom + Best of Breed assembled our own service center infrastructure acquire high quality, prefabricated building materials
purchase systems that can be integrated into our service centers
build our own service modules
Design TechniquesDesign Techniques Rapid Application DevelopmentRapid Application Development
RAD = timeboxing + iterative design + prototyping Business Process ImprovementBusiness Process Improvement
BPI = buy-in + clearly identified goals and objectives + ideas
technology as an enabler
Active User ParticipationActive User Participation keep to 80/20 rulekeep to 80/20 rule
““Give it to Mikey, he won’t eat it. Give it to Mikey, he won’t eat it. He hates everything.”He hates everything.”
““He likes itHe likes it!”
Are we making a “profit”?
Areas for ImprovementAreas for Improvement better estimates for development better use better estimates for development better use
of time-boxingof time-boxing look for more opportunities for Business look for more opportunities for Business
Process Improvement Process Improvement
true platform independencetrue platform independence
Mall Expansions Mall Expansions andand
Future PlansFuture Plans
Under ConstructionUnder Construction MyUBCMyUBC MyCoursesMyCourses continued expansion of Curriculum continued expansion of Curriculum
Management SystemManagement System Implementation/Integration of Implementation/Integration of Ad Astra’s resource scheduling Ad Astra’s resource scheduling softwaresoftware expansion of service centersexpansion of service centers
Under ConsiderationUnder ConsiderationFunctionalFunctional
Additional core SIS servicesAdditional core SIS services– Student Financial AccountStudent Financial Account– Awards and Financial AidAwards and Financial Aid
Integration of services from:Integration of services from:– HousingHousing– LibraryLibrary– BookstoreBookstore– Career ServicesCareer Services– RecruitingRecruiting
Under ConsiderationUnder ConsiderationTechnicalTechnical
use of XMLuse of XML– internal - standard for accessing UBC owned information internal - standard for accessing UBC owned information
within university systemswithin university systems– external - replacement for EDI use of workflow external - replacement for EDI use of workflow
technologytechnology
use of workflow technologyuse of workflow technology– course and curriculum change course and curriculum change
and approvaland approval
24 x 7 access24 x 7 access