Prepared & Presented by
Radwa Gaber
Ahmed Saeed
Session 2
Communication Skills
Understanding
• The communication is about understanding
• We retain:
from words
from sounds
from body language
7
38
55
• Verbal
• Non-Verbal
Verbal
Non-Verbal
Video
Types of Non-Verbal
Communication
Facial
Expressions
Postures
Gestures
Touch
Space
Eye Contact
Types of People
Tank
Sniper
Grenade
Nothing
Whiners
Maybe
Summary
Any Questions?
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