© 2016 Soft Solvers Solutions. All rights reserved.
Back office for Ecommerce Business
A Business Introduction
Making Businesses Profitable www.secondcrm.com
/secondcrm
© 2016 Soft Solvers Solutions. All rights reserved.
Problem / Need Back office for Ecommerce Businesses
With growing Internet and innovation in technology, its not difficult to start a business purely with a webstore and almost no backend operations
Once business starts to grow, not having sound back-office can be a big problem, e.g. not able to track howz everything going, or provide timely customer support or collect feedback from unhappy customers, and so on
At times when business is not focusing on managing the back office well, its very easy to lose all the hard work gone in building, with just one bad customer experience
© 2016 Soft Solvers Solutions. All rights reserved.
Second CRM
Collect leads from website or landing pages
Website / Landing page
Physical POS
Capture sales from retail POS
Monitor and Steer Operations
Track activities from mobile apps
Mobile Apps
Collect complete sales info from ecommerce
Ecommerce/Marketplace
Analyse
Activities Lead / Account
Management
Manage
Deliveries
Subscription &
Payment
Customer
Support
Customer
Survey
© 2016 Soft Solvers Solutions. All rights reserved.
Track Web/App Actions Back office for Ecommerce Businesses
Capture and track key actions in mobile app or the ecommerce store
Pre-Registration / Landing Page
Apps Downloaded / Installed
First Login / Activation / Register
Uninstall Apps
Define and track own custom actions for better insight
Along with tracking actions, also capture specific data for building Customer database
Capture new Leads and Customer info at sign ups, etc
© 2016 Soft Solvers Solutions. All rights reserved.
Customer Segmentation
Capture any number of data points, from app or website
Send targeted updates or promotions using Email / SMS or app notifications
Track Customer activities and correlate with their demographics
© 2016 Soft Solvers Solutions. All rights reserved.
Customer Survey
Design Survey in Second CRM
Push selected survey, to mobile app or Ecommerce store or even send by email
Users fill survey online and responses are collected in Second CRM
Review survey analytics
Conduct Survey or Collect feedback
Design survey (CSAT, NPS, etc), push to target
audience and start reviewing responses
© 2016 Soft Solvers Solutions. All rights reserved.
Ecommerce Operations
Ecommerce Store
Customer Register
Abandoned Cart
Completed Sales
Submit Ticket / Issue
Create New Lead in Second CRM
Create New Lead (with cart info) in Second CRM. Auto send email/app
notification to Customer
Create Sales Order (with products) in Second CRM. Create Delivery Order, Assign
to delivery team, Process Payment, Manage Subscription, Manage warranties
Notify Customer at all stages
Notify Customer Support, Ticket routing, CS update ticket or call Customer, or assign
someone to fix, escalations, reporting
Users can be assigned in Second CRM to handle different tasks, for better tracking
© 2016 Soft Solvers Solutions. All rights reserved.
Ecommerce Operations Features Details
Manage Deliveries Create Delivery Orders and assign to Operations team. Utilise pre integrated delivery services (DHL, easyParcel, etc)
Manage Subscriptions
Track Subscription start and end dates Send reminders of expiring subscriptions, or send auto renewal notification
Manage Payments Utilise pre integrated payment services (Stripe, Paypal, Braintree, CCAvenue, RazorPay, Paynamics, ipay88, MOLPay, etc) for one time or recurring subscription payments
Manage Warranties Track warranty expiry dates Send warranty expiry notification or Option to extend Returns or Claims processing during warranty period
Manage Customer Issues Create Tickets for all reported issues & auto assign to relevant personal. Track open issues and escalate based upon SLA’s
Management Reports Delivery, Subscription, Payment, Warranty and Issue reports
© 2016 Soft Solvers Solutions. All rights reserved.
So what is it?
Mixpanel + Aweber + Zendesk + Zuora +
Saleforce.com + SurveyMonkey
for ecommerce
All in One System
© 2016 Soft Solvers Solutions. All rights reserved.
Company
Partners
Echelon Finalist 2011 - Asia’s largest
Startup event
Asia’s Top 50 Apps
2010 - E27 Singapore
Silver award for Best CRM Implementation 2010 - CCAM Malaysia
CRM Idol Semi finalist - 2012
& 2013
Awards
SoftSolvers Solutions, founded in 2010
Cloud based Business Automation Solution leader in APAC
Experiencing rapid growth since inception
Cradle recipient (under MOF), attended accelerator programme
Head Quarters Singapore
R&D - Global Support Cyberjaya, Malaysia
Sales Kuala Lumpur, Malaysia Singapore Manila, Philippines Sydney, Australia United States
© 2016 Soft Solvers Solutions. All rights reserved.
Some of our Customers
Second CRM has worked with more than 200 customers across Asia.
© 2016 Soft Solvers Solutions. All rights reserved.
Second CRM has worked with hundreds of customers, from small single location companies to mid-market regional companies, across multiple industries.
Second CRM encourages try before you buy, without even swiping your credit card. Second CRM allows rebalance users up or down to meet changing business needs.
Second CRM is highly cost effective, both in terms of user subscription fee and the professional services. More than 60% saving upon migration from systems like Siebel, NetSuite, MS Dynamics, Oracle, Salesforce, etc.
No capital investments on servers or software, secure deployment, daily backups, bug fixes and application updates, all taken care off. Just focus on your business.
On Demand, Subscription
based
Proven track record
Best price value package
No risk trial, Highly flexible subscription
Going Beyond Criteria
Key Differentiators
© 2016 Soft Solvers Solutions. All rights reserved.
Thank You Questions & Answers
Making Businesses Profitable www.secondcrm.com
/secondcrm
Soft Solvers Solutions Malaysia: +603 8320 5871 Australia: +6140 5811 649
Singapore: +65 6304 8022 Philippines: +63 906 284 3137
Web: www.secondcrm.com Email: [email protected]
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