Manufacturers
Distributors
Dealers
Rental Stores
OEM
Dealer / Distributor
Rental Store
End User
Product Support
Investment
Capital
Global Competitors
Finance
Programs
Channel
Strategy
WANTED - Business partners to share financial risks
Attracting investment capital to the dealer network
Sustainable distribution channels
Move product support closer to the customer
Market pricing – especially with new global competitors
Deliver brand value – attract dealers / customers
Maintain / increase market share
Profitable dealers
Corporate Profits
Market Share
Customer Satisfaction
Product Support
Retail Financing
Wholesale Financing
Shareholder
Value
Warranty
Product
Quality
Brand
Dealer
Profitability
Channel work is needed by everyone …
OEM’s and their dealer network
▪ Global strategy needed – new markets identified
▪ Rental a critical success factor to market development, dealer ROE
▪ Recession has depleted human resources – no margin – outsource
▪ Strengthen dealers (financially) - improve overall returns
▪ Better customer care – Implement support initiatives
▪ Review technology opportunities – leverage when possible
▪ Educate dealers to process improvement
Channel work is needed by everyone …
Dealers / Distributors and Rental Companies
▪ Economic recession has depleted human resources
▪ Training departments – vacated
▪ No capacity for project implementation - outsourcing best option
▪ Operational processes need review / refinement
▪ Less people requires improved efficiencies
▪ Map current processes – re-engineer processes
▪ Review technology options to gain leverage
▪ Re-define operational measurements and monitoring methods
Services include:
Channel Development strategies
Market feasibility studies
Dealer development training
Project Implementation teams
Operations manuals – capturing best practices
Business plans / profiles for new dealers
Resource for temporary / permanent industry talent
Services include
Employee training
Process improvement
Operational reviews
Operations manuals
Integrating a successful rental program
Rental operations development
Mystery shoppers
Rental Cycle
Repair Ready Delivery
$$
RENT
$$
STUCK
1 Day
STUCK
2 Days
STUCK
1.5 Days
STUCK
.5 Days
GOAL
5 Days
TWICE PER MONTH
Counter Sales Counter EveryoneShop
Ready
For
Pick-up
Services include:
Operational reviews
Sales and marketing training
Systems / software review
Customized operations manuals
Identify and coach competitive edges
Staff development - Employee training / various topics
Rental management assistance / improve asset management
Services include:
Strategies for membership retention, association services
Consultancy for members - management and operations
Industry speakers / annual meetings / regional conferences
Educational articles for trade publications
Development of educational and training material
Development and presentation of educational seminars
Survey analysis - Cost of Doing Business Survey / Wage Analysis, etc.
Services include:
Marketing services
SME’s for new product development
Implementation training for new customers
Upgrade management reports
Operational reporting methods
Process mapping for operations
Services include:
Operational audits to assist struggling clients
Fleet inspections / inventory audits
Due diligence work on start-ups or M&A
Market verifications
Feasibility studies
Fleet valuations
Services include:
Market studies – competition, market segments, etc.
Complete Business Plan
Implementation planning
Guidance in fleet mix and purchasing
Operations Manuals
Employee Training
Guidance in selecting IT operating systems
Feasibility / Budget Planning Tools
Company established in 1996 Highly entrepreneurial leaders in the equipment industry with
average 25 + years experience
International work / completed projects in (30) countries
Clients include major OEM’s and their dealer organizations, privately owned start-up businesses, trade associations.
Project milestone – assisted CAT dealers in South America to open 72 rental locations in 48 months.
Provided assistance to CAT dealers in Europe during due diligence work on acquisitions of CRAMO / Hewden Stewart
Other clients include Bobcat, Terex, ARA, AED, Komatsu
Unique Solutions – What separates our consulting services from the others?
Ability to move quickly
Ability to provide experienced ground personnel (implementation)
Background and experience from a business owners perspective
Background and experience from the customers perspective
Broad industry background results in collaborative approach to solutions
Proven track record - RESULTS!
For more information contact:
Larry Kaye(904) 819-9470