Scottish Wide Area Network2014
Anne MoisesScottish Government CIOSWAN SRO
Anne
SWAN beyond Vanguard
Integration
Collaboration
Next Steps
OJEU Options• Telecommunications• Video Conferencing• Unified
Communications
Vanguard
• Data Network Services• Bespoke & Optional
Catalogue Services• Tier 1 & 2 Security model• Catalogue evolution• GCF and GLOW Service Delivery
• Public Sector Identity Assurance and Authentication• Community Benefits Policy development• GCF Policy• GLOW Policy
How it fits
SWAN Programme
SWAN Management Board
SWAN Design Authority
SWAN User & Delivery Board
SWAN Governance ModelSWAN Programme
Board
Policy & High Level StrategyMajor Issue Escalations
Proposals, Recommendations & Issue Escalations
Guidance & Decisions
Contractual Relationship
OR
SUPPLIER
CENTRAL TEAM (Management of Framework & Shared Services Call Off)
SWAN Customer(Management of individual Call Off – Catalogue Services)
Business relationship managementSWAN Strategy & Business Alignment
Investment Portfolio Management Architecture Management
Service Level Management
Quality & Assurance management Supplier Relationship Management
Financial Management
Service Catalogue ManagementProgramme & Project Management
Requirements Management
Solution Test
Solution Build and ConfigureChange Management
Service Testing & Acceptance Release & Deployment Mgt Security Management
Service Continuity Management Ordering
Technology & Infrastructure Management Solution Design Service Design Configuration & Asset
Management Knowledge Management Event Management
Incident Management Availability Management Access management Problem Management Service Reporting Service Reporting
Customer Service Management Contract Management Service Charging Programme & Project MgtSolution Build & Configure Solution Test
Architecture Management
Service Catalogue Management
Project portfolio control/assurance
Customer Service Management
SWAN Annual Budget & Planning Quality & Assurance management
Investment Portfolio Management
Change Management
Service Level Management
Service Continuity Management
Ordering
Request Fulfilment
Programme & Project Management
Requirements Management
Solution Build and Configure
Customer Relationship Management
Solution Test
Service Testing & Acceptance
Release & Deployment Mgt
Security Management
Security Management
Contract Management
Supplier Relationship Management
Financial Management
Contract Management
Target Operating Model
Contractual Hub(Management of individual Call Off – Catalogue Services)
Customer Service Management
SWAN Annual Budget & Planning Quality & Assurance management
Investment Portfolio Management
Change Management
Service Level Management
Service Continuity Management
Ordering
Programme & Project Management
Requirements Management
Solution Build and Configure
Solution Test
Service Testing & Acceptance
Release & Deployment Mgt
Security Management
Security Management
Contract Management
Supplier Relationship Management
Financial Management
Scope of Contract• Three different categories of service
– Shared Services• Services each customer receives from the contractor
– Catalogue Services• A range of optional services each customer can select from and agreed
(and regularly refreshed) catalogue of services
– Bespoke Services• The contracts allow for customers to agree their own
bespoke services
Contract Structure
• Four Agreements :– The overall Framework Agreement between National Services Scotland as
the Contracting Authority and the supplier (Capita)
– A Shared Services Call-off Contract between NSS and Capita
– An individual Call-off Contract between each SWAN customer and Capita
– A Membership Agreement which defines the commercial relationship between NSS and the SWAN customer
Proposed Contracting Structure
Membership AgreementNSS and Call-off Customers
Framework AgreementNHS NSS & Contractor
Shared Services Call-off ContractNHS NSS & Contractor
Call-offContract
Contractor &NMS Scotland
Framework AgreementNHS NSS & Contractor
Call-offContract
Contractor &Education Scotland
Call-offContract
Contractor &Pathfinder North
Call-offContract
Contractor &Education Scotland
Call-offContract
Contractor &Pathfinder South
Order# 1
Order# 1
Order# 1
Order# 1
Order# 2
Order# 2
Order# 2
Order# 2
Framework Agreement• Overarching Agreement between NSS and Capita
– Sets out the contractual relationships between the various parties
– The Shared Services service description
– The Catalogue Services which can be purchased
– The service levels and default commercial terms that apply
Shared Services Call-off Contract
• Between NSS and Capita for all customers– It defines how NSS procures the Shared Services
– NSS pays Capita for the Shared Services
– NSS recovers Shared Services charges from the other customers• An apportionment model has been defined and is set out in the
Membership Agreement
• Based upon the Primary Connectivity bandwidth and service levels
Membership Agreement• Defines the commercial relationship between NSS and
the SWAN customer– The Governance arrangements and decision making processes
to oversee the delivery of SWAN Connectivity Services and to monitor Capita’s performance
– The roles and responsibilities of each Call-off Customer
– The roles and responsibilities of NSS and the contract management services NSS will supply to manage Capita, the Framework Agreement and the Shared Services Call-off Contract
– A cost apportionment model
Customer Call-off Contracts
• Defines how a customer procures the Catalogue and Bespoke Services – Is directly between the customer and Capita
– Customers cannot sign a Call-off Contract until a Membership Agreement is defined
– Customer orders the Catalogue and Bespoke required (if any)
– Customer pays Capita directly
Duration of the Agreement
• The Framework Agreement will run for 6 years, to 2020– A customer must enter a Call-off Contract within this timeframe
• Call-off Contracts can last up to 9 years: 2023– An ‘up to’ 3 year transition period then applies: 2026
• Shared Services Call-off Contract will remain in place until last Call-off Contract has expired– Again, up to 2026
Engagement ?
Core Network & Services
Principal orders17 Feb 2014
Design & planning complete30 Apr 2014
Core Network available
6 Jun 2014
Shared Service
available4 July 2014
28 Mar 2014
Hardware, software & licences issued
30 May 2014
Physical build
complete, testing begins
20 Jun 2014
NTP, DNS & Security Gateways available
Education Scotland
1st site complete
8 July 2014
95% sites complete17 Sept
2014
NHSScotland
1st site complete
4 July 2014
50% non-cloud sites complete15 Sept
2014
100% cloud sites
complete22 Sept
2014
100% non-cloud sites & N3 separation
complete4 Mar 2015
Pathfinder South
1st site complete14 Nov 2014
50% sites complete16 Feb 2015
95% sites complete20 Apr 2015
100% sites complete
7 May 2015
5 Aug 201450% sites complete
22 Sept 2014100%
complete
Apr-14 Jul-14 Oct-14 Jan-15 Apr-15
PSN Certification
21 Oct 2014
PSN Gateway available31 Oct 2014 Timelines for
Vanguard Rollout
Pathfinder North
1st site complete25 Mar 2016
50% sites complete14 Jun 2016
95% sites complete6 Sept 2016
100% sites complete20 Sept
2016
Tranche 2
Apr-15 Apr-16 Jul-16 Oct-16 Jan-17
95% sites complete20 Apr 2015
100% sites complete
7 May 2015
Pathfinder South
Timelines (cont.)
The Future