SB1THE WEARABLE MOBILE DEVICE FOR ALL YOUR ASSOCIATES
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AGENDA The business problem/solution
Features and benefits
Applications
Services
Motorola Solutions – your ideal mobility partner
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THE BUSINESS PROBLEM
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THE CHALLENGE: THE IMPACT OF THE DISCONNECTED ASSOCIATE
Without a mobile device, your associates are isolated from the information they need to answer shopper questions on the spot.
61%
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of today’s shoppers report they are better connected to product information and availability than the store associates who serve them.
Source: Motorola Solutions 2011 Holiday Shopping Survey, December 2011
WITHOUT A REAL-TIME CONNECTION…
Customer service quality is reduced
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Associate productivity is reduced
Manager efficiency and effectiveness are reduced
THE SOLUTION: CONNECT ASSOCIATES WITH THE SB1
Empower every associate with a real-time connection to the information needed to improve productivity and customer service quality with the SB1 smart badge.
67%
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of shoppers have a superior store experience when associates have access to information through a mobile device – leading to increased sales and more loyal shoppers.
Source: Motorola Solutions 2011 Holiday Shopping Survey, December 2011
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WHAT IS THE SB1?
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The SB1 smart badge is a brand new category of mobile device that provides the functions every associate needs to:
Take better care of your shoppers
Remain productive every moment of every shift.
THE SB1 WILL…
Improve service with instant answers to customer questions
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Empower associates to get more done in a day
Improve supervisor efficiency with a direct-to-associate connection
THE SB1:
Check inventory and availability
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Check item price for a customer
Scan bar codes to obtain information
Walkie-talkie style PTT connection to all workers
71%
AN ELECTRONIC IDENTITY BADGE WITH THE TOP FOUR FEATURES REQUESTED BY ASSOCIATES
66%55%49%
Source: Motorola Solutions 2011 Holiday Shopping Survey, December 2011
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WHAT IS THE SB1?
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It’s an enterprise-class bar code scanner
It’s a push-to-talk communicator
It’s a ‘brandable’ electronic badge
It’s an interactive real-time electronic task list
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BENEFITS AT A GLANCE
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Improve the shopping experience
Improve associate productivity
Increase sales
Improve manager efficiency and effectiveness
Improve workforce response times
Improve your store environment
Reduce your labor costs
Increase brand awareness
Improve brand perception
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WHAT IS THE PRESS SAYING ABOUT THE SB1?
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FEATURES AND BENEFITS
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SMALL, LIGHTWEIGHT AND WEARABLE
COMFORTABLE TO WEAR AND ALWAYS READILY AVAILABLE
Just 3.9 oz./110 g
Flexible ‘wearable’ options:
– around the neck on a lanyard
– on an armband
– clipped to a belt
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DURABLE – BUILT FOR EVERYDAY USE
A TRUE ENTERPRISE-CLASS MOBILE DEVICE, BUILT TO HANDLE DROPS, SPILLS, DUST, HEAT AND COLD
Military standard 4 ft./1.22 m drop specification (MIL-STD 810G)
IP54 sealed against dust and splashing liquids
Operating temperature range of 32°F to 104°F/0°F to 40°C
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3 INCH E INK® PEARL DISPLAY
PROVEN TECHNOLOGY,
RELIABLE, LOW POWER AND
EASY TO READ
Well-proven display technology, with over 30 million E Ink displaysin use today
Low power display provides 14+ hours of battery life from a single charge
‘No power’ display of badge information
Easy to read in any light and at any angle
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ENTERPRISE-CLASS 1D/2D BAR CODE SCANNING
CAPTURE VIRTUALLY ANY BAR CODE TODAY AND IN THE FUTURE
Omni-directional – no need to line up scanner and bar code, just point and shoot
Capture 1D GS1 DataBar, 2D coupon, QR, GS1 DataMatrix codes and many more
Captures dirty, damaged and poorly printed codes
Built-in LED and beeper for instant feedback
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CUSTOMIZABLE BEZEL
PROMOTE YOUR BRAND
Pick your color
Add your logo
Promotes your brand
Improves brand perception through leading-edge technology designed to improve the customer experience
Enables shoppers to easily identify associates
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SCREEN INVERSION FOR EASY VIEWING
INTEGRATED
ACCELEROMETER
Instantly orients the screen 180° based on device position
Presents badge information in proper orientation for shoppers
Switches screen orientation when associates tilt to use device
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BUILT FOR SHARING
BUILT FOR THE WAY YOUR WORKDAY IS STRUCTURED – IN SHIFTS
No need to assign devices
SB1 can be programmed to provide the right information for workers upon log in
Can provide automatic access to a personalized task list, messages and push-to-talk groups, plus the right photo and name for badge mode display
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BUSINESS-CLASS PUSH-TO-TALK (PTT)
PTT RIGHT OUT OF THE BOX
Allows associates to communicate with each other and managers at the touch of a button
Provides converged voice and data in a low cost mobile device – no need for workers to carry two devices
Motorola Solutions Push-to-Talk Express client is pre-loaded; works with any other Push-to-Talk Express-enabled device, including:
– Motorola Solutions mobile computers
– two-way radios
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All devices require Push-to-Talk Express Client, which is also downloadable. Radio Link required for PTT services with two-way radios. SB1 speaker or headset adaptor accessory required.
SECURE THIN-CLIENT ARCHITECTURE
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SB1 SHELL AND SOFTWARE
EASY AND SAFE APPLICATION DEPLOYMENT
Supports standard HTML5 applications
Data resides on the server – no risk of data theft, even if device is lost or stolen
Applications can reside anywhere – on a server in the store, at a central data center or in the cloud
Supports Motorola Solutions RhoMobile Suite
Supports Motorola Solutions Mobile Workforce Management software
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FAST AND FLEXIBLE WIRELESS CONNECTIVITY
COMPREHENSIVE WI-FI SUPPORT FOR CONNECTIVITY THROUGHOUT YOUR STORE
Supports 802.11b/g/n
Easily connects to any existing wireless LAN
Highly dependable Motorola Solutions WLAN radio for consistent access to business information
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ENTERPRISE CLASS ACCESSORIES
EASY EVERYDAY MANAGEMENT
AND MORE FOR USERS AND IT
CHARGING:
10-slot wall/rack/desk mountable cradle
Single slot cradle
“WEARABILITY”:
Belt clip
Arm band
Neck lanyard
PUSH-TO-TALK
PTT headset adapter
PTT speaker adapters
PTT headsets25
MODULAR PTT VOICE
EASILY ADD VOICE IF AND WHEN YOU NEED IT
Add voice on the fly by simply attaching either or both of the voice accessories:
– PTT speaker
– headset adapter
Easy to attach and detach – unique industrial strength magnet
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PTT ACCESSORIES:HOW IT WORKS
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Headset (Premium)Headset (Basic)
Easily attach and remove PPT adapters
NECK LANYARD BUILT FOR COMFORT AND SAFETY
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BREAK-AWAY
J-HOOK CLIP
LENGTH ADJUSTMENT
MARKETS AND APPLICATIONS
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DESIGNED FOR RETAIL
WITH THE SB1, ASSOCIATES CAN:
Answer customer questions in real time
Check inventory
Check item price
Connect via push-to-talk to co-workers and managers
Locate items (correct aisle)
Punch-in and out for shifts and breaks
Exchange messages with other associates and managers
Re-stock shelves
Receive and manage tasks in real time
Acknowledge task receipt and task completion, complete with automatic collection of task metrics, such as timing
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INTELLIGENT SOLUTIONS
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SHOE RETAILER Customer service Inventory lookup PTT voice communications
HYPER/SUPERMARKET Stock replenishment Task management Customer service
BENEFITS
Improve service with instant answers to customer questions
Empower associates to get more done per shift
Improve supervisor efficiency with a direct-to-associate connection
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MOBILE WORKFORCE MANAGEMENT SOFTWARE
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Business/SystemAdministrator
Manager
Associate
MOBILE WORKFORCE MANAGEMENT SOFTWARE
GLOBAL END-TO-ENDSERVICES
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GLOBAL SERVICES
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Comprehensive end-to-end services to help you get and keep your enterprise mobility solution up and running at peak performance.
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SERVICE FROM THE STARTWITH COMPREHENSIVE COVERAGE
MULTI-YEAR COVERAGE FROM DAY ONE: You’re covered – period.
Normal wear and tear + accidental breakage
Internal and external components
Covers the device and select accessories that ship with the SB1
Includes telephone and software support
BENEFITS: Maximum device uptime
Unparalleled “from the manufacturer” expertise
Outstanding value – eliminates unexpected repair costs
Frees IT to focus on more strategic initiatives
MOTOROLASOLUTIONS: A TRUE MOBILITY PARTNER
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UNMATCHED EXPERTISE
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Years of voice and communication infrastructure experience80Years of helping customers automatebusiness transactions34
of customers with a positive and1,000s fast Return on Investment (ROI)
UNMATCHED BREADTH
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Handheld mobile computers Two-way radios
Vehicle-mount mobile computers RFID fixed and handheld readers
Wearable mobile computers RFID mobile readers
Tablets Micro Kiosks
Handheld bar code scanners Wireless networks
Fixed mount scanners Mobile device management
Security solutions End-to-end services
EVERYTHING YOU NEED, UNDER ONE ROOF – mobile devices, wireless infrastructure, RFID, security and support services
UNMATCHED SUCCESS
ALL AROUND THE WORLD, RIGHT NOW, MOTOROLA MOBILITY SOLUTIONS ARE HELPING ENTERPRISES OF ALL SIZES EMPOWER THEIR WORKERS TO BE THEIR BEST IN THE MOMENTS THAT MATTER.
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The SB1. The right features. The right price.
The smart way to connect all your associates.
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BACKUP SLIDES
THE ANATOMY OF THE SB1
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Connectivity: Enterprise Wi-Fi
performance and security
WLAN 802.11 b/g/n
Display: 3” E Ink Display (4-bit grey scale) “Finger friendly” Full Touch
Interface Accelerometer-based screen
orientation
Battery: Long battery life (> 14 hours) Multi-shift operation, recharge
overnight (< 4 hours) Internal Service/Customer
Replaceable Battery
Environmental Specifications:
4ft drop over tile on concrete IP 54 Sealed 0°C to 40°C operating temperature
Data Capture: Omni Directional Barcode Reader (1D &
2D) with integrated aimer and illumination
Accessory eco-system Single & Multi-slot (10) charging cradles PTT Headset Adapter PTT Headsets (Basic & Premium) PTT Speaker Accessory Lanyard with J-clip for single handed
operation & removal Hip/Belt Holster with Tether Wrist/Arm-band
Design and Ergonomics:
Weight: 110g (3.9 oz) Balanced for all-day use & wear Tri-Color LED and Beeper for
Notifications Built-in Lanyard slot for wearable
accessories and charging
Enterprise Software RhoElements - Thin Client Architecture -
HTML 5 compatible with extensions (License included)
PTT Express – Multicast Wi-Fi PTT (inc) Rapid Deployment (RD) Client Mobile Workforce Management Software
(separate software licenses) Third-Party HTML5 Enterprise Apps
A WORLD OF APPLICATION OPPORTUNITIES
Port applications to HTML5 thin client environment
Customer assistance
Inventory lookup
Price check
Iteml
Mobile device management
Time and attendance/employee login
Employee messaging
Stock replenishment/re-stocking
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Task management, assignments and completion
Employee badge display and promotions
Labor and task metrics/management
Hospitality and healthcare apps
Housekeeping and maintenance services
Real-time room status updates
Secure patient information
And more…