Sage Customer Experience What to expect

Sage Customer Experience Page 1 of 1

Dear Sage customer, Sage is committed to providing you with the best business management software that you can trust and a service experience to match. We’re embarking on a mission to gather ongoing feedback from customers. We want to know what is working well based your experience, and what we can do to improve your experience.

What to expect: You may receive a short survey containing this question: “How likely are you to recommend Sage to a colleague or professional acquaintance?” This is how you can help us with your feedback:

• Score of 0 to 6 tells us that you are dissatisfied. Tell us what we need to improve to achieve a 7 or 8 score or higher.

• Score of 7 or 8 tells us that you are neutral. Please let us know what we can improve in order achieve a score of 9 or 10.

• Score of 9 or 10 tells us that you are satisfied and that you are likely to recommend Sage to colleagues and friends.

Please tell us what we are doing well and how we could improve. Your feedback will assist us with improvements on products and services you depend on. We aim to provide you with the best customer experience possible, and your feedback is valuable to us. In advance, we truly appreciate your response to these customer surveys.