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Safeguard Your Business with a Strategic Performance
Monitoring SolutionFeaturing:
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Housekeeping •Please submit your questions to the Q&A window at anytime during the webinar.
•This webinar is being recorded. You will be sent a link to the recording within 24 hours.
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Speakers
John Rakowski
Analyst
Steve FrancisFounder & Chief Product
Officer
Lawrence Rowell
Systems & Security Manager
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Agenda •Forrester Research: Safeguard your business success with a strategic monitoring approach
•Pacific Life: A successful example of strategic technology monitoring
•LogicMonitor: Brief introduction to LogicMonitor as a strategic vendor
Making Leaders Successful Every Day
Prioritize Technology Monitoring To Safeguard Business Success
John RakowskiAnalystApril 30, 2014
@momskij
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Agenda
›The rise of tech-fueled business services›Welcome to the age of the customer›The warning signs of non-strategic approaches to technology monitoring
›Recommendations for a holistic technology monitoring strategy
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What Do The Following Organizations Have In Common?
2013 – The Year Of The Computer
Glitch
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Ultimately IT Faces The Blame!
The usual approach to technology monitoring isn’t good enough!
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Agenda
›The rise of tech-fueled business services›Welcome to the age of the customer›The warning signs of non-strategic approaches to technology monitoring
›Recommendations for a holistic technology monitoring strategy
Welcome To The Age Of The Customer
Radically
more complex b
usiness
environment
2010 2012 2015 Beyond
Empowered, tech-savvy employees
Business-ready, self-service technology
What it means:Technology is the main catalyst for business success.
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Rising Technology Complexity
expectations
2013–202020122011201020092008
Real complexity
Manualability
CustomerConsumeriza
tion
IaaSSaaS
MobileBYOD
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Agenda
›The rise of tech-fueled business services›Welcome to the age of the customer›The warning signs of non-strategic approaches to technology monitoring
›Recommendations for a holistic technology monitoring strategy
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The Warning Signs of Non-Strategic Approaches to Technology Monitoring
Silos in IT teams
False hero mindset
Never-ending
integration journey
“It just happens” approach
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Agenda
›The rise of tech-fueled business services›Welcome to the age of the customer›The warning signs of non-strategic approaches to technology monitoring
›Recommendations for a holistic technology monitoring strategy
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A Holistic, Strategic Approach To Monitoring Is Required
Source: Guarantee Business Value From Technology Monitoring, November 2013
Centralize Monitoring Responsibility
Understand And Prioritize Services
Assemble A Customer Centric Monitoring Portfolio
ITSM Integration And Business Centric Reporting
Continuous Improvement
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Centralize your Support Operation
You need to consolidate
the people to optimize skills!
1
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Source: March 1, 2013, “Evolve Your Operations Center For True Service Management” Forrester report
Centralized operations center1
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2 Define IT services to be monitored
› Proactive monitoring depends on your customers’ perception of IT service availability and performance.
› Communicate with your co-workers and customers:
• Who are they?• Which applications/IT services do they
use?• How would they define a healthy IT
service?• Working with application/IT service
designers is essential.
› The aim is to ensure an end-to-end unified monitoring approach.
3 Assemble a customer-centric portfolio
Photo order
End user experience
Business dashboards
ITSM integration
Application
Database
Workload
Unified console
Application transactionMapping
Automation& Analytics
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Availability management
Event and incident
management
Service level management
Problem management Service desk
Application management
Capacity management
Change management
Supplier management
Demand management
Release and deployment
management
Service catalog
management
Service portfolio
management
BUSINESS
VALUE
DevOps
4 Integration with ITSM processes
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4 Focus on the right metrics to communicate value
Descriptive Perceptive
Outcome Dashboards
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• Promote the value of monitoring solutions.
• Hold regular meetings with:• Service/application owners.• Service desk managers.• Customers/employees.
• Create business-centric dashboards.
6 Continuously improve to ensure monitoring relevance
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Recommendations
1.Audit the monitoring solutions in your environment.
2.Begin to identify IT strategic programs that you can leverage for monitoring investment.
3.Start to build the business case for support centralization.
Thank youJohn [email protected]
@momskij
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Safeguard Your Business with a Strategic Performance
Monitoring Solution
•Lawrence Rowell•Systems and Security Manager•Pacific Life Retirement Solutions Division
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Our Situation Two Years Ago•Our monitoring team was asked to do more with the same resources (Be more efficient!)
•We were supporting several monitoring tools- each with specific strengths networks, windows, etc.
• Upgrades • Database
•Research better options
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What Brought us to LogicMonitor
•What we learned during the trial:• On site deployment was very easy
• Numerous technologies were monitored efficiently
• Windows, Linus, hypervisors, WAN optimization equipment, firewalls, proxies, etc.
• Support was responsive • Accessible anywhere anytime • Alerting provided key response options
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End Results
›We focus more on our business needs
›Adoption by technology users
›Agility ›Cloud Ready
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Thank you!
Lawrence Rowell
Systems Management & Security
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Safeguard Your Business with a Strategic Performance
Monitoring Solution
›Steve Francis›Founder and Chief Product Officer›LogicMonitor
@SteveFrancisLM
IT is mission critical
• Virtualization, cloud, hybrid cloud = new monitoring challenges
• In next decade, servers worldwide will grow by a factor of 10• IT professionals forecast to grow by less than 1.5 XIDC, 2011, “Extracting Value from Chaos”, Aberdeen Group 2012
Average cost of downtime for business: $161,000/hour — Aberdeen
Group
An Ops guy frustrated with legacy tools decided to make
something that monitored all of modern infrastructure.
Steve FrancisFounder and Ops Guru
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Built to ensure :
customer experience
application availability
underlying infrastructu
re performanc
e
Immediate benefits:
automate deployment
reduce troubleshooting
time
share knowledge across silos
Integrate key tool
sets:monitoring
IT automatio
nCMDBs workflow /
ticketing
LogicMonitor Makes IT Ops Teams More Efficient
SaaS Architecture
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LogicMonitor
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Contact LogicMonitor888-41-LogicMore info at www.logicmonitor.com
@logicmonitor